Deming's Fourteen Points of Management

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Total Quality Management. Explanation of Fourteen Points of Management by Edward Deming.

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Deming's 14 Points of ManagementShort biography of W. Edwards Deming

W Edwards Deming was an American statistician who is associated with the rise of Japan as a manufacturing nation, and with the invention of Total Quality Management (TQM). Deming went to Japan just after the War to help set up a census of the Japanese population. While he was there, he taught 'statistical process control' to Japanese engineers - a set of techniques which allowed them to manufacture high-quality goods without expensive machinery. In 1960 he was awarded a medal by the Japanese Emperor for his services to that country's industry.

Deming returned to the US and was unknown for years until the publication of his book "Out of the crisis" in 1982. In this book, Deming set out 14 points which, if applied to US manufacturing industry, would he believed, save the US from industrial doom by the Japanese.
 

The Fourteen Points of Management of Dr. W. Edward Deming represent for many people the essence of Total Quality Management (TQM).
 

Deming's Fourteen Points of Management

  1. Create constancy of purpose for improvement of product and service. Compare: Hoshin Kanri - Policy Deployment. (Organizations must allocate resources for long-term planning, research, and education, and for the constant improvement of the design of their products and services)
  2. Adopt the new philosophy. (Government regulations representing obstacles must be removed, transformation of companies is needed)
  3. End the dependence on mass inspections. (Quality must be designed and built into the processes. Prevent defects, rather than attempting to detect and fix them, after they have occurred)
  4. End the practice of awarding business on the basis of price tags alone. (Organizations should establish long-term relationships with [single] suppliers)
  5. Improve constantly and forever the system of production and service. (Management and employees must search continuously for ways to improve quality and productivity)
  6. Institute training. (Training at all levels is a necessity, not optional)
  7. Adopt and institute leadership. (Managers should lead, not supervise)
  8. Drive out fear. (Make employees feel secure enough to express ideas and ask questions)
  9. Break down barriers between staff areas. (Working in teams will solve many problems and will improve quality and productivity)
  10. Eliminate slogans, warnings, and targets for the workforce. (Problems with quality and productivity are caused by the system, not by individuals. Posters and slogans generate frustration and resentment)
  11. Eliminate numerical quotas for the work force and numerical goals for people in management. (To achieve their quotas, people will create defective products and false reports)
  12. Remove barriers that rob people of pride of workmanship. (Individual performance reviews are a great barrier to pride of achievement)
  13. Encourage education and self-improvement for everyone. (Continuous learning for everyone)
  14. Take action to accomplish the transformation. (Commitment on the part of both top management and employees is required).

Fourteen Points of Management (Deming) Forum
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  The Second Principle of Deming: Quality Philosophy
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  Do Fayol's Principles Apply in All Cultures?
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  Total Quality Management and ISO
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  How to Maintain High Quality: 4 Entities
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  Limitations of Total Quality Management
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  Total Quality Management has to Include Employee Participation
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  Total Quality Management vs Taylorism
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  Why Eliminate Quality Inspection?
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  No Quality Improvement Without Measurements
Elimination of measuring the quality, productivity...
     
 
  Dr. Deming's TQM Beliefs
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  Significance of Business Partners in Total Quality Management
Business partners are important for TQM. When s...
     
 
  Measuring Performance without Numerical Quotas
How can performance truly and accurately be measur...
     
 
  Quotes on Total Quality Management
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  Reward Mechanisms and Total Quality Management
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Best Practices - Fourteen Points of Management (Deming) Premium
  How to Implement Total Quality Management? Implementation Approach for TQM
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  What is Total Quality Management? Definitions
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Expert Tips - Fourteen Points of Management (Deming) Premium
 

Dr. Joseph M. Juran

Romanian organization expert Dr. Joseph M. Juran (...
Usage (application): Juran's Contributions to TQM
 
 
 

TQM Hypotheses

Since its conception TQM has been based on the ...
Usage (application): Implementing TQM
 
 
 

Seven Deadly Diseases

In addition to the Fourteen Points of Management, ...
Usage (application): Business Effectiveness
 
 
 

How Six Sigma Supports TQM

Forrest B.Green suggests in a paper called: Six-Si...
Usage (application): TQM, Six Sigma
 
 
 

What Exactly is Quality? Multiple Definitions

A product or service has to be in accordance with ...
Usage (application): Quality Management
 
 
 

Causes of Variation (Deming)

Underlying Deming's 14 points and indeed his entir...
Usage (application): Special Causes and Common Causes
 
 
 

Core Values of Total Quality Management

There are five main values of Total Quality Manage...
Usage (application): What is the background of the TQM Philosophy?
 
 
 

Realizing full value

In order to realize full value of TQM initiatives,...
Usage (application): TQM Initiatives
 
 
 

Comparison TQM and BPR | Comparing Total Quality Management versus Business Process Reengineering

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Similarities in TQM a...
Usage (application): Learn form the Differences...
 
 

Resources - Fourteen Points of Management (Deming) Premium

The Costs of DISsatisfied Customers

This presentation is about the costs of dissatisfi...
Usage (application): Customer Satisfaction
 

The Role of Value Chain Functions, Quality Management and Innovation in Competitive Advantage

This presentation firstly presents the role of ...
Usage (application): Value Chain Management, Quality Management, Innovation, Operational Excellence
 

Historic Background of Deming's 14 Points

Historic background of Dr. Deming and his main acc...
Usage (application): Biography Deming, Grasping the Spirit of the Time, Documentary
 

Quality Process Improvement Tools and Techniques by Shoji Shiba

Prof. Shoji Shiba, Deming Prize winner and expert ...
Usage (application): Improvement of Processes, Quality Process Improvement, Reactive Problem Solving
 

7 Steps of Problem Solving by Shoji Shiba

Prof. Shoji Shiba sees quality process improvem...
Usage (application): Improvement of Processes, Quality Process Improvement, Reactive Problem Solving
 

Steve Jobs on Dr. Joseph Juran: Back to the Basics

In this video a young Steve Jobs explains the infl...
Usage (application): Quality Management, Focusing on the Most Important Things, Pareto Principle
 

Measuring Quality of Organizations

Presentation by P. Byrne about measuring the quali...
Usage (application): Quality Measurement
 
 

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Compare with Deming's Fourteen Points of Management: Quality Function Deployment  |  Hoshin Kanri - Policy Deployment  |  14 Principles of Management (Fayol)  |  Scientific Management  |  POSDCORB  |  Training Within Industry  |  Relationship Marketing  |  SERVQUAL  |  Eight Attributes of Management Excellence  |  Five Disciplines  |  Ten Principles of Reinvention  |  Deming Cycle  |  EFQM  |  Kaizen  |  Theory XYZ  |  BPR


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