Deming's Fourteen Points of Management

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Short biography of W. Edwards Deming

W Edwards Deming was an American statistician who is associated with the rise of Japan as a manufacturing nation, and with the invention of Total Quality Management (TQM). Deming went to Japan just after the War to help set up a census of the Japanese population. While he was there, he taught 'statistical process control' to Japanese engineers - a set of techniques which allowed them to manufacture high-quality goods without expensive machinery. In 1960 he was awarded a medal by the Japanese Emperor for his services to that country's industry.

Deming returned to the US and was unknown for years until the publication of his book "Out of the crisis" in 1982. In this book, Deming set out 14 points which, if applied to US manufacturing industry, would he believed, save the US from industrial doom by the Japanese.
 

The Fourteen Points of Management of Dr. W. Edward Deming represent for many people the essence of Total Quality Management (TQM).
 

Deming's Fourteen Points of Management

1. Create constancy of purpose for improvement of product and service. Compare: Hoshin Kanri - Policy Deployment. (Organizations must allocate resources for long-term planning, research, and education, and for the constant improvement of the design of their products and services)
2. Adopt the new philosophy. (Government regulations representing obstacles must be removed, transformation of companies is needed)
3. End the dependence on mass inspections. (Quality must be designed and built into the processes. Prevent defects, rather than attempting to detect and fix them, after they have occurred)
4. End the practice of awarding business on the basis of price tags alone. (Organizations should establish long-term relationships with [single] suppliers)
5. Improve constantly and forever the system of production and service. (Management and employees must search continuously for ways to improve quality and productivity)
6. Institute training. (Training at all levels is a necessity, not optional)
7. Adopt and institute leadership. (Managers should lead, not supervise)
8. Drive out fear. (Make employees feel secure enough to express ideas and ask questions)
9. Break down barriers between staff areas. (Working in teams will solve many problems and will improve quality and productivity)
10. Eliminate slogans, warnings, and targets for the workforce. (Problems with quality and productivity are caused by the system, not by individuals. Posters and slogans generate frustration and resentment)
11. Eliminate numerical quotas for the work force and numerical goals for people in management. (To achieve their quotas, people will create defective products and false reports)
12. Remove barriers that rob people of pride of workmanship. (Individual performance reviews are a great barrier to pride of achievement)
13. Encourage education and self-improvement for everyone. (Continuous learning for everyone)
14. Take action to accomplish the transformation. (Commitment on the part of both top management and employees is required).

Forum Forum discussions about (Total) Quality Management. Below you can ask a question about this topic, share your experiences, report a new development, or explain something. Start a new topic about (Total) Quality Management Share your knowledge here (or ask a question)   Quotes on Total Quality Management Quality has been of such prime importance even thousands of years ago (384-322 BC) during Aristotle's era and I would quote from Aristotle "Quality is not an act, it is a habit". Aristotle believed th... 10   1 comments Limitations of Total Quality Management Does TQM have any limitations or disadvantages?... 10   2 comments Quality Management Stages The following stages of quality management are typically distinguished: Ad hoc Product oriented Process oriented Systematic Chain oriented Total Quality Management ... 10   2 comments Significance of Business Partners in Total Quality Management Business partners are important for TQM. When suppliers are providing raw materials of a poor quality or defective semimanufactured products, the end product will probably be inadequate, poor or defec... 8   Total Quality Management vs Taylorism Some reviews suggest that TQM is a further development of Taylor's Scientific Management Theory. Is that the right explanation or did TQM evolve as a totally new concept (originating from Deming)?... 7   1 comments Why Eliminate Quality Inspection? I think everyone has their own different interpretation of Deming's 14 principles. I believe the only nation who really master and truly understand these principle was Japan. Throughout time, the Jap... 6   2 comments The Second Principle of Deming: Quality Philosophy I would like to emphasize the second principle of Deming, being a quality PHILOSOPHY, which I think is the most important one to reach quality parameters. Take for example the Japanese economic g... 6   5 comments 🔥 NEW TQM at Public Administrations How does TQM work best for public administrations? Is an adapted TQM required here? What kind of TQM models are applicable, or is a 'personalized' model necessary?... 5   2 comments Total Quality Management and ISO What is the appreciation of TQM practitioners, who have been applying TQM models such as EFQM, Malcolm Baldrige or CAF, of the latest version of the ISO standard 9004:2009 managing for the sustained s... 5   2 comments Dr. Deming's TQM Beliefs Has anyone thought of mentioning Dr. Demings contributions to the USA during the AIG fiasco? Had AIG and Wallstreet implemented his 14 goals I don't think that we would be in this financial crisis. So... 3   1 comments Total Quality Management has to Include Employee Participation The essence of quality is lost in approach by management if the idea does not engage employees and ensure their participation. In deciding the value of quality for the organization, we must understand... 3   2 comments Required Changes in Employee and Managers Roles and Behaviors in TQM What changes in roles and behavior are required for workers and managers in Total Quality Management?... 2   2 comments No Quality Improvement Without Measurements Elimination of measuring the quality, productivity & performance (system + individual) at each and every stage of production or development do not help any business survive long in the market, for sur... 0   3 comments

Best Practices The best, top-rated topics about (Total) Quality Management. Here you will find the most valuable ideas and practical suggestions. Reward Mechanisms and Total Quality Management Consider that there can be a significant influence of reward systems on the employee involvement in Total Quality Management, both positive and negative... To establish the right culture for quality, ... 18   4 comments How to Maintain High Quality: 4 Entities Four entities should be maintained to have high quality: 1. Service - Maintain high quality services and always look for chances of improvement. 2. Employees - Continuous education, motivati... 16   4 comments What is Total Quality Management? Definitions I need the ultimate definition of TQM. Here is my best shot: Total Quality Management is a management philosophy and methodology that aims to meet and exceed the customer's expectations of produc... 12   9 comments How to Implement Total Quality Management? Implementation Approach for TQM Actually there's no generic perfect TQM implementation approach in a certain company. I believe it depends on the company to have a specific orientation of TQM. A generic successful implementatio... 10   6 comments Measuring Performance without Numerical Quotas How can performance truly and accurately be measured without numerical quotas?... 5   5 comments

Expert Tips Advanced insights about (Total) Quality Management. Here you will find professional advices by experts. Dr. Joseph M. Juran Juran's Contributions to TQM Romanian organization expert Dr. Joseph M. Juran (1904) emigrated in 1912 with his parents to the US. In 1954 he left as... TQM Hypotheses Implementing TQM Since its conception TQM has been based on the idea of continuity, and improvement is a result of a constant repetition ... Seven Deadly Diseases Business Effectiveness In addition to the Fourteen Points of Management, Dr. W. Edward Deming also set out the Seven Deadly Diseases, which sho... How Six Sigma Supports TQM TQM, Six Sigma Forrest B.Green suggests in a paper called: Six-Sigma and the Revival of TQM that Total Quality Management (TQM) is unde... What Exactly is Quality? Multiple Definitions Quality Management A product or service has to be in accordance with the wishes of the client. But organizations use different definitions ... Causes of Variation (Deming) Special Causes and Common Causes Underlying Deming's 14 points and indeed his entire work is the notion of VARIATION, or why things do not behave as pred... Core Values of Total Quality Management What is the background of the TQM Philosophy? There are five main values of Total Quality Management (TQM): 1. Methods, techniques and procedures are constructed to ... Realizing full value TQM Initiatives In order to realize full value of TQM initiatives, managers can take the following action steps: 1. Visible, unequivoc... Comparison TQM and BPR | Comparing Total Quality Management versus Business Process Reengineering Learn form the Differences... Compare TQM and BPR: Similarities in TQM and BPR: - Both TQM and BPR are customer-oriented. They both aim on im...

Information Sources Various sources of information regarding (Total) Quality Management. Here you will find powerpoints, videos, news, etc. to use in your own lectures and workshops. The Costs of DISsatisfied Customers Customer Satisfaction This presentation is about the costs of dissatisfied customers. The authors investigate the main sources of customer in... The Role of Value Chain Functions, Quality Management and Innovation in Competitive Advantage Value Chain Management, Quality Management, Innovation, Operational Excellence This presentation firstly presents the role of functional strategies and the value chain in the achievement of competiti... Quality Process Improvement Tools and Techniques by Shoji Shiba Improvement of Processes, Quality Process Improvement, Reactive Problem Solving Prof. Shoji Shiba, Deming Prize winner and expert in Total Quality Management (TQM), sees quality process improvement fu... Historic Background of Deming's 14 Points Biography Deming, Grasping the Spirit of the Time, Documentary Historic background of Dr. Deming and his main accomplishments: - Biography - The importance of his Statistical Qualit... 7 Steps of Problem Solving by Shoji Shiba Improvement of Processes, Quality Process Improvement, Reactive Problem Solving Prof. Shoji Shiba sees quality process improvement fundamentally as a way of solving problems. After all: If there is n... Steve Jobs on Dr. Joseph Juran: Back to the Basics Quality Management, Focusing on the Most Important Things, Pareto Principle In this video a young Steve Jobs explains the influence of Dr. Juran on Steve’s ideas of process and quality management.... Measuring Quality of Organizations Quality Measurement Presentation by P. Byrne about measuring the quality standards of your organization. The main goal of this presentation...

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Compare with Deming's Fourteen Points of Management: Quality Function Deployment  |  Hoshin Kanri - Policy Deployment  |  14 Principles of Management (Fayol)  |  Scientific Management  |  POSDCORB  |  Training Within Industry  |  Relationship Marketing  |  SERVQUAL  |  Eight Attributes of Management Excellence  |  Five Disciplines  |  Ten Principles of Reinvention  |  Deming Cycle  |  EFQM  |  Kaizen  |  Theory XYZ  |  BPR

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