Quality Management Stages

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Quality Management Stages
Milton
The following stages of quality management are typically distinguished:
  1. Ad hoc
  2. Product oriented
  3. Process oriented
  4. Systematic
  5. Chain oriented
  6. Total Quality Management
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Quality Management Stages
Imre
This looks interesting - do you have a reference source for these stages. It would seem to me that Chain Oriented should precede Systematic...
 

 
Quality Management Stages
KARTHIKEYAN, Manager, India, Member
I agree with Mr. Milton, there are 4 stages in Quality Management for the past 100 years history:
- Stage 1. QUALITY BY INSPECTION through inspecting products before delivery.
- Stage2. QUALITY BY CONTROL through operational techniques to make the production process more efficient and to reduce the cost of quality.
- Stage 3. QUALITY BY ASSURANCE through planned and systematic actions to insure that products or service conform to the requirements.
- Stage 4. TOTAL QUALITY MANAGEMENT through incorporating QC/QA activities into a company-wide system aimed at improving customer satisfaction.
The first 2 stages are reactive approaches and the last two are focused on a proactive approach.
 

         
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