My favorite TQM quotes
Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives - William A. Foster.
Quality means doing it right when no one is looking - Henry Ford
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for - Peter Drucker
Nothing is more expensive than poor quality - Unknown