Deming的Fourteen Points of Management[质量管理14要点]

知识中心

Deming生平简介

W Edwards Deming是同日本制造业腾飞紧密联系的美国统计学家，他也是全面质量管理（Total Quality Management）理论的发明人。 二战后，Deming来到日本的最初目的是帮助日本政府进行人口统计。 当时，他还传授日本工程师“统计流程控制”技术，使他们不用在生产机器上投入多少成本，就能制造出高质量的产品。 1960年他由日本皇帝授予奖牌为他的服务那个国家的产业。

后来，Deming返回了美国，过着默默无闻的平淡生活，直到1982年他的书作《转危为安》（Out of the Crisis）发表之后，Deming开始成为美国制造业的知名人物。 在这本书中，Deming提出了质量管理14要点，他认为美国制造业只有认真贯彻执行这14要点，才有可能在同日本企业的全球竞争中免遭灭顶之灾。
 

Deming博士的质量管理14要点浓缩了全面质量管理理论的精华，为人们展现了全面质量管理的精髓。
 

Deming的Fourteen Points of Management[质量管理14要点]

1. 建立恒久目标，改善产品和服务。 比较： Hoshin Kanri[方针管理] - Policy Deployment[政策展开]。 （组织必须立足长远规划、研究和教育配置企业资源，不断改进产品和服务的设计。）
2. 接受新的理念。 （政府规定如果成为企业发展的桎梏，就必须努力去除，企业需要不断转型。）
3. 质量不能仅依赖于产品检验。 （质量控制必须被设计融入生产流程， 要防患于未然，而不能等到次品产生后再去把它们找出来）。
4. 价格不是采购的唯一考量标准。 （组织应该与某一供应商建立长远合作关系。）
5. 永续改进产品与服务。 （企业管理人员及员工要不断探寻提高产品质量和生产效率的方法。）
6. 建立现代岗位培训方法。 （岗位培训绝非可有可无，不仅是必须的，而且要覆盖所有层面。）
7. 改善领导方式。 （企业管理人员应该作为员工的领导者，而不是监督者。）
8. 驱除恐惧。 （让员工畅所欲言，敢于提问和表达观点。）
9. 打破部门壁垒。 （培育团队工作精神，能够解决很多管理问题，将有助于提高质量与产能。）
10. 不对员工喊口号。 任何质量与产能问题都是由生产系统造成的，而不是个别人的行为， 口号喊得越多，越容易让员工感到挫折与不满。）
11. 取消量化标准与目标定额。 （员工有可能生产次品、提供虚假报告，不择手段地完成定额。）
12. 消除影响员工工作自豪感的因素。 （个人绩效回顾评估是员工自豪感的最大障碍。）
13. 鼓励再教育及自我提高计划。 （为每一名员工提供继续学习教育的机会。）
14. 落实到行动，完成大转型。 （上至高管下至普通员工，企业的每一名成员都要为实现上述13要点，积极努力，做出贡献。）

论坛 关于以下内容的论坛讨论：（总）质量管理。您可以在下方提出有关此主题的问题、分享您的经验、报告新的发展或解释一些事情。 开始一个新的论坛主题关于（总）质量管理 在这里分享您的知识（或提出问题）   Quotes on Total Quality Management Quality has been of such prime importance even thousands of years ago (384-322 BC) during Aristotle's era and I would quote from Aristotle "Quality is not an act, it is a habit". Aristotle believed th... 10   1条评论 Limitations of Total Quality Management Does TQM have any limitations or disadvantages?... 10   2条评论 Quality Management Stages The following stages of quality management are typically distinguished: Ad hoc Product oriented Process oriented Systematic Chain oriented Total Quality Management ... 10   2条评论 Significance of Business Partners in Total Quality Management Business partners are important for TQM. When suppliers are providing raw materials of a poor quality or defective semimanufactured products, the end product will probably be inadequate, poor or defec... 8   Total Quality Management vs Taylorism Some reviews suggest that TQM is a further development of Taylor's Scientific Management Theory. Is that the right explanation or did TQM evolve as a totally new concept (originating from Deming)?... 7   1条评论 Why Eliminate Quality Inspection? I think everyone has their own different interpretation of Deming's 14 principles. I believe the only nation who really master and truly understand these principle was Japan. Throughout time, the Jap... 6   2条评论 The Second Principle of Deming: Quality Philosophy I would like to emphasize the second principle of Deming, being a quality PHILOSOPHY, which I think is the most important one to reach quality parameters. Take for example the Japanese economic g... 6   5条评论 TQM at Public Administrations How does TQM work best for public administrations? Is an adapted TQM required here? What kind of TQM models are applicable, or is a 'personalized' model necessary?... 5   2条评论 Total Quality Management and ISO What is the appreciation of TQM practitioners, who have been applying TQM models such as EFQM, Malcolm Baldrige or CAF, of the latest version of the ISO standard 9004:2009 managing for the sustained s... 5   2条评论 Dr. Deming's TQM Beliefs Has anyone thought of mentioning Dr. Demings contributions to the USA during the AIG fiasco? Had AIG and Wallstreet implemented his 14 goals I don't think that we would be in this financial crisis. So... 3   1条评论 Total Quality Management has to Include Employee Participation The essence of quality is lost in approach by management if the idea does not engage employees and ensure their participation. In deciding the value of quality for the organization, we must understand... 3   2条评论 Required Changes in Employee and Managers Roles and Behaviors in TQM What changes in roles and behavior are required for workers and managers in Total Quality Management?... 2   2条评论 No Quality Improvement Without Measurements Elimination of measuring the quality, productivity & performance (system + individual) at each and every stage of production or development do not help any business survive long in the market, for sur... 0   3条评论

最佳实践 关于（总）质量管理的最高评价的讨论主题。在这里你会找到最有价值的思路和切实可行的建议。 Reward Mechanisms and Total Quality Management Consider that there can be a significant influence of reward systems on the employee involvement in Total Quality Management, both positive and negative... To establish the right culture for quality, ... 18   4条评论 How to Maintain High Quality: 4 Entities Four entities should be maintained to have high quality: 1. Service - Maintain high quality services and always look for chances of improvement. 2. Employees - Continuous education, motivati... 16   4条评论 What is Total Quality Management? Definitions I need the ultimate definition of TQM. Here is my best shot: Total Quality Management is a management philosophy and methodology that aims to meet and exceed the customer's expectations of produc... 12   9条评论 How to Implement Total Quality Management? Implementation Approach for TQM Actually there's no generic perfect TQM implementation approach in a certain company. I believe it depends on the company to have a specific orientation of TQM. A generic successful implementatio... 10   6条评论 Measuring Performance without Numerical Quotas How can performance truly and accurately be measured without numerical quotas?... 5   5条评论

专家提示 关于(Total) Quality Management（英语）的高级见解。在这里，您将找到专家的专业建议。 Dr. Joseph M. Juran Juran's Contributions to TQM Romanian organization expert Dr. Joseph M. Juran (1904) emigrated in 1912 with his parents to the US. In 1954 he left as... TQM Hypotheses Implementing TQM Since its conception TQM has been based on the idea of continuity, and improvement is a result of a constant repetition ... Seven Deadly Diseases Business Effectiveness In addition to the Fourteen Points of Management, Dr. W. Edward Deming also set out the Seven Deadly Diseases, which sho... How Six Sigma Supports TQM TQM, Six Sigma Forrest B.Green suggests in a paper called: Six-Sigma and the Revival of TQM that Total Quality Management (TQM) is unde... What Exactly is Quality? Multiple Definitions Quality Management A product or service has to be in accordance with the wishes of the client. But organizations use different definitions ... Causes of Variation (Deming) Special Causes and Common Causes Underlying Deming's 14 points and indeed his entire work is the notion of VARIATION, or why things do not behave as pred... Core Values of Total Quality Management What is the background of the TQM Philosophy? There are five main values of Total Quality Management (TQM): 1. Methods, techniques and procedures are constructed to ... Realizing full value TQM Initiatives In order to realize full value of TQM initiatives, managers can take the following action steps: 1. Visible, unequivoc... Comparison TQM and BPR | Comparing Total Quality Management versus Business Process Reengineering Learn form the Differences... Compare TQM and BPR: Similarities in TQM and BPR: - Both TQM and BPR are customer-oriented. They both aim on im...

信息来源 有关（总）质量管理的各种信息来源。在这里，您将找到Powerpoint，视频，新闻等可用于您自己的讲座和讲习班。 The Costs of DISsatisfied Customers Customer Satisfaction This presentation is about the costs of dissatisfied customers. The authors investigate the main sources of customer in... The Role of Value Chain Functions, Quality Management and Innovation in Competitive Advantage Value Chain Management, Quality Management, Innovation, Operational Excellence This presentation firstly presents the role of functional strategies and the value chain in the achievement of competiti... Quality Process Improvement Tools and Techniques by Shoji Shiba Improvement of Processes, Quality Process Improvement, Reactive Problem Solving Prof. Shoji Shiba, Deming Prize winner and expert in Total Quality Management (TQM), sees quality process improvement fu... Historic Background of Deming's 14 Points Biography Deming, Grasping the Spirit of the Time, Documentary Historic background of Dr. Deming and his main accomplishments: - Biography - The importance of his Statistical Qualit... 7 Steps of Problem Solving by Shoji Shiba Improvement of Processes, Quality Process Improvement, Reactive Problem Solving Prof. Shoji Shiba sees quality process improvement fundamentally as a way of solving problems. After all: If there is n... Steve Jobs on Dr. Joseph Juran: Back to the Basics Quality Management, Focusing on the Most Important Things, Pareto Principle In this video a young Steve Jobs explains the influence of Dr. Juran on Steve�s ideas of process and quality management.... Measuring Quality of Organizations Quality Measurement Presentation by P. Byrne about measuring the quality standards of your organization. The main goal of this presentation...

研究链接 自动跳入有关以下内容的其他有用资源（总）质量管理。 新闻 视频 简报   书比人好 学术的 更多

比较： Quality Function Deployment[质量功能展开]  |  Hoshin Kanri[方针管理] - Policy Deployment[政策展开]  |  14 Principles of Management[14项管理原则] (法约尔)  |  Scientific Management[科学管理]  |  POSDCORB  |  Training Within Industry[业内训练]  |  Relationship Marketing[关系营销]  |  SERVQUAL[SERVQUAL法]  |  Eight Attributes of Management Excellence[卓越管理的八个属性]  |  Five Disciplines[五项修炼]  |  Ten Principles of Reinvention[企业型政府重塑10原则]  |  Deming Cycle[戴明循环]  |  EFQM[EFQM模型]  |  Kaizen[改善]  |  Theory XYZ[XYZ理论]  |  BPR[企业流程重组]

返回到分类主页： 变革与组织  |  人力资源管理  |  供应链与质量管理

更多管理方法、模型和理论