Deming的Fourteen Points of Management[质量管理14要点]

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Total Quality Management[全面质量管理]与 Fourteen Points of Management[质量管理14要点]的解析，Edward Deming的生平介绍。

Deming生平简介

W Edwards Deming是同日本制造业腾飞紧密联系的美国统计学家，他也是全面质量管理（Total Quality Management）理论的发明人。 二战后，Deming来到日本的最初目的是帮助日本政府进行人口统计。 当时，他还传授日本工程师“统计流程控制”技术，使他们不用在生产机器上投入多少成本，就能制造出高质量的产品。 1960年他由日本皇帝授予奖牌为他的服务那个国家的产业。

后来，Deming返回了美国，过着默默无闻的平淡生活，直到1982年他的书作《转危为安》（Out of the Crisis）发表之后，Deming开始成为美国制造业的知名人物。 在这本书中，Deming提出了质量管理14要点，他认为美国制造业只有认真贯彻执行这14要点，才有可能在同日本企业的全球竞争中免遭灭顶之灾。
 

Deming博士的质量管理14要点浓缩了全面质量管理理论的精华，为人们展现了全面质量管理的精髓。
 

Deming的Fourteen Points of Management[质量管理14要点]

1. 建立恒久目标，改善产品和服务。 比较： Hoshin Kanri[方针管理] - Policy Deployment[政策展开]。 （组织必须立足长远规划、研究和教育配置企业资源，不断改进产品和服务的设计。）
2. 接受新的理念。 （政府规定如果成为企业发展的桎梏，就必须努力去除，企业需要不断转型。）
3. 质量不能仅依赖于产品检验。 （质量控制必须被设计融入生产流程， 要防患于未然，而不能等到次品产生后再去把它们找出来）。
4. 价格不是采购的唯一考量标准。 （组织应该与某一供应商建立长远合作关系。）
5. 永续改进产品与服务。 （企业管理人员及员工要不断探寻提高产品质量和生产效率的方法。）
6. 建立现代岗位培训方法。 （岗位培训绝非可有可无，不仅是必须的，而且要覆盖所有层面。）
7. 改善领导方式。 （企业管理人员应该作为员工的领导者，而不是监督者。）
8. 驱除恐惧。 （让员工畅所欲言，敢于提问和表达观点。）
9. 打破部门壁垒。 （培育团队工作精神，能够解决很多管理问题，将有助于提高质量与产能。）
10. 不对员工喊口号。 任何质量与产能问题都是由生产系统造成的，而不是个别人的行为， 口号喊得越多，越容易让员工感到挫折与不满。）
11. 取消量化标准与目标定额。 （员工有可能生产次品、提供虚假报告，不择手段地完成定额。）
12. 消除影响员工工作自豪感的因素。 （个人绩效回顾评估是员工自豪感的最大障碍。）
13. 鼓励再教育及自我提高计划。 （为每一名员工提供继续学习教育的机会。）
14. 落实到行动，完成大转型。 （上至高管下至普通员工，企业的每一名成员都要为实现上述13要点，积极努力，做出贡献。）

质量管理14要点（Deming） 小组 小组 (16名成员)

质量管理14要点（Deming）论坛   最近的话题   Total Quality Management vs Taylorism Some reviews suggest that TQM is a further development of Taylor's Scientific Management Theory           The Second Principle of Deming: Quality Philosophy I would like to emphasize the second principle of Deming, being a quality PHILOSOPHY, which I think is the most important one to reach quality paramet...           Why Eliminate Quality Inspection? I think everyone has their own different interpretation of Deming's 14 principles. I believe the only nation who really master and truly understand th...           Significance of Business Partners in Total Quality Management Business partners are important for TQM. When suppliers are providing raw materials of a poor quality or defective semimanufactured products, t...           Quotes on Total Quality Management Quality has been of such prime importance even thousands of years ago (384-322 BC) during Aristotle's era and I would quote from Aristotle "Quality is...           Total Quality Management and ISO What is the appreciation of TQM practitioners, who have been applying TQM models such as EFQM,           Measuring Performance without Numerical Quotas How can performance truly and accurately be measured without numerical quotas?...           Dr. Deming's TQM Beliefs Has anyone thought of mentioning Dr. Demings contributions to the USA during the AIG fiasco? Had AIG and Wallstreet implemented his 14 goals I don't t...           Total Quality Management has to Include Employee Participation The essence of quality is lost in approach by management if the idea does not engage employees and ensure their participation. In deciding the ...           Do Fayol's Principles Apply in All Cultures? Have you tried to incorporate culture into Fayol's principles? In other words, do the principles apply in all contexts, for example in Africa?...           Required Changes in Employee and Managers Roles and Behaviors in TQM What changes in roles and behavior are required for workers and managers in Total Quality Management?...           TQM at Public Administrations How does TQM work best for public administrations? Is an adapted TQM required here? What kind of TQM models are applicable, or is a 'personalized...           Critical Success Factors for TQM Implementation CSF�s can be generally defined as those factors that are necessary to achieve the goals set by the organization. But according to Salahelding there ar...           Continuous Quality Improvement Methods in Higher Education As I have been working on quality management in sciences and higher education I would appreciate if you could suggest on any new theoretical approache...           No Quality Improvement Without Measurements Elimination of measuring the quality, productivity & performance (system + individual) at each and every stage of production or development do not hel...

最佳实践 - 质量管理14要点（Deming）   Reward Mechanisms and Total Quality Management Consider that there can be a significant influence of reward systems on the employee involvement in Total Quality Management, both positive and negati...           How to Maintain High Quality: 4 Entities Four entities should be maintained to have high quality: 1. Service - Maintain high quality services and always look for chances of improv...           What is Total Quality Management? Definitions I need the ultimate definition of TQM. Here is my best shot: Total Quality Management is a management philosophy and methodology that aims...           How to Implement Total Quality Management? Implementation Approach for TQM Actually there's no generic perfect TQM implementation approach in a certain company. I believe it depends on the company to have a specific orientati...           Limitations of Total Quality Management Does TQM have any limitations or disadvantages?...           Quality Management Stages The following stages of quality management are typically distinguished: Ad hoc Product oriented Process oriented ...

Expert Tips (ENG) - Fourteen Points of Management (Deming)   Dr. Joseph M. Juran       TQM Hypotheses       Seven Deadly Diseases       How Six Sigma Supports TQM       What Exactly is Quality? Multiple Definitions       Causes of Variation (Deming)       Core Values of Total Quality Management       Realizing full value       Comparison TQM and BPR | Comparing Total Quality Management versus Business Process Reengineering

相关资料 - 质量管理14要点（Deming）   新闻关于管理 要点         新闻关于管理 Deming         视频关于管理 要点         视频关于管理 Deming         简报关于管理 要点         简报关于管理 Deming         更多关于管理 要点         更多关于管理 Deming

比较： Quality Function Deployment[质量功能展开]  |  Hoshin Kanri[方针管理] - Policy Deployment[政策展开]  |  14 Principles of Management[14项管理原则] (法约尔)  |  Scientific Management[科学管理]  |  POSDCORB  |  Training Within Industry[业内训练]  |  Relationship Marketing[关系营销]  |  SERVQUAL[SERVQUAL法]  |  Eight Attributes of Management Excellence[卓越管理的八个属性]  |  Five Disciplines[五项修炼]  |  Ten Principles of Reinvention[企业型政府重塑10原则]  |  Deming Cycle[戴明循环]  |  EFQM[EFQM模型]  |  Kaizen[改善]  |  Theory XYZ[XYZ理论]  |  BPR[企业流程重组]

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