What is Total Quality Management? Definitions

(Total) Quality Management
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(Total) Quality Management > Best Practices

Bob Janis
I need the ultimate definition of TQM. Here is my best shot: Total Quality Management is a management philosophy and methodology that aims to meet and exceed the customer's expectations of products and services through the continuous incremental improvement of processes and a quality-driven culture, vision and leadership style. Please advise. (...) Read more? Sign up for free

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  Sjors
 

Hard and Soft Total Quality Management (TQM)

Sometimes people distinguish between Hard Total Quality Management (TQM mainly aimed at statistically measuring quality and quality assurance, 80s) and Soft Total Quality Management (TQM seen as a philosophy, attitudinal & culture change - more like your definition, 90s).

  Marty Hunter
 

Definition of Total Quality Management

All of the processes, procedures, quality walks, bonus structures, employee praise and all other means of motivation do little to improve overall quality, if management is seen as aloof and disingaged from the people who decide what quality is (the customer) and the people (the employees,vendors and, subcontractors) and systems who/which deliver it to them. It is the customer who ultimately decides what quality is and a company whose staff and management are disconnected from each other cannot possibly be truly or effectively engaged with the customer.

  Dodoiyi Deinbo William-West
 

Communication in Total Quality Management Definition

I think Bob Janis effort should be commended. Howe (...)

  John Chamberlin
 

TQM Definition

I'll offer this: 'Total Quality' is defined as - (...)

  Huang
 

TQM Definition

TQM is the complete commitment to meet typical cus (...)

  Syed Noman Mustafa, Manager, Pakistan
 

Definition of Total Quality Management

Total Quality Management (TQM) is the integration (...)

  Anneke Zwart, Student (University), Netherlands
 

What is Total Quality Management? Definition

Total Quality Management (TQM) is a company wide a (...)

  Sokolova Tatiana, Analyst, Russian Federation
 

Defintion of Total Quality Management

@: As I understand it, hard quality management is (...)

  KARTHIKEYAN, Manager, India
 

JUSE Definition of TQM

TQM is a vehicle which can help to take the organi (...)

 
More on (Total) Quality Management
Summary
Forum
The Second Principle of Deming: Quality Philosophy
🔥TQM at Public Administrations
Required Changes in Employee and Managers Roles and Behaviors in TQM
Best Practices
🥇Reward Mechanisms and Total Quality Management
🥈How to Maintain High Quality: 4 Entities
🥉How to Implement Total Quality Management? Implementation Approach for TQM
What is Total Quality Management? Definitions
Limitations of Total Quality Management
Quality Management Stages
Significance of Business Partners in Total Quality Management
Total Quality Management vs Taylorism
Quotes on Total Quality Management
Why Eliminate Quality Inspection?
Measuring Performance without Numerical Quotas
Total Quality Management and ISO
Dr. Deming's TQM Beliefs
Total Quality Management has to Include Employee Participation
No Quality Improvement Without Measurements
Special Interest Group Leader

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