What is Total Quality Management? Definitions

(Total) Quality Management
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Bob Janis, US

What is Total Quality Management? Definitions

I need the ultimate definition of TQM. Here is my best shot:
Total Quality Management is a management philosophy and methodology that aims to meet and exceed the customer's expectations of products and services through the continuous incremental improvement of processes and a quality-driven culture, vision and leadership style. Please advise.


Sjors, NL

Hard and Soft Total Quality Management (TQM)

Sometimes people distinguish between Hard Total Quality Management (TQM mainly aimed at statistically measuring quality and quality assurance, 80s) and Soft Total Quality Management (TQM seen as a philosophy, attitudinal & culture change - more like your definition, 90s).

Marty Hunter, USA

Definition of Total Quality Management

All of the processes, procedures, quality walks, bonus structures, employee praise and all other means of motivation do little to improve overall quality, if management is seen as aloof and disingaged from the people who decide what quality is (the customer) and the people (the employees,vendors and, subcontractors) and systems who/which deliver it to them. It is the customer who ultimately decides what quality is and a company whose staff and management are disconnected from each other cannot possibly be truly or effectively engaged with the customer.

Dodoiyi Deinbo William-West, Nigeria

Communication in Total Quality Management Definition

I think Bob Janis effort should be commended. However, being engaged in Public Relations, I would ho... Sign up

John Chamberlin, England (Old)

TQM Definition

I'll offer this: 'Total Quality' is defined as - 'Meeting the customer's (agreed) requirements, fir... Sign up

Huang, Malaysia

TQM Definition

TQM is the complete commitment to meet typical customers' criteria of expectation in products, servi... Sign up

Syed Noman Mustafa
Manager, Pakistan

Definition of Total Quality Management

Total Quality Management (TQM) is the integration of all functions and processes within an organizat... Sign up

Anneke Zwart
Student (University), Netherlands

What is Total Quality Management? Definition

Total Quality Management (TQM) is a company wide attempt to constantly increase efficiency and impro... Sign up

Sokolova Tatiana
Analyst, Russian Federation

Defintion of Total Quality Management

@Sjors: As I understand it, hard quality management is not something different from soft quality man... Sign up

Manager, India

JUSE Definition of TQM

TQM is a vehicle which can help to take the organisation forward with Speed and Accuracy in the busi... Sign up


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