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What is Total Quality Management? Definitions
Bob Janis, US
I need the ultimate definition of TQM. Here is my best shot:
Total Quality Management is a management philosophy and methodology that aims to meet and exceed the customer's expectations of products and services through the continuous incremental improvement of processes and a quality-driven culture, vision and leadership style. Please advise.
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Special Interest Group Leader
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More on Fourteen Points of Management (Deming)
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