What is Total Quality Management? Definitions

(Total) Quality Management
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Bob Janis
I need the ultimate definition of TQM. Here is my best shot: Total Quality Management is a management philosophy and methodology that aims to meet and exceed the customer's expectations of products and services through the continuous incremental improvement of processes and a quality-driven culture, vision and leadership style. Please advise. (...) Read more? Sign up for free


Hard and Soft Total Quality Management (TQM)

Sometimes people distinguish between Hard Total Quality Management (TQM mainly aimed at statistically measuring quality and quality assurance, 80s) and Soft Total Quality Management (TQM seen as a philosophy, attitudinal & culture change - more like your definition, 90s).

  Marty Hunter

Definition of Total Quality Management

All of the processes, procedures, quality walks, bonus structures, employee praise and all other means of motivation do little to improve overall quality, if management is seen as aloof and disingaged from the people who decide what quality is (the customer) and the people (the employees,vendors and, subcontractors) and systems who/which deliver it to them. It is the customer who ultimately decides what quality is and a company whose staff and management are disconnected from each other cannot possibly be truly or effectively engaged with the customer.

  Dodoiyi Deinbo William-West

Communication in Total Quality Management Definition

I think Bob Janis effort should be commended. Howe (...)

  John Chamberlin

TQM Definition

I'll offer this: 'Total Quality' is defined as - (...)


TQM Definition

TQM is the complete commitment to meet typical cus (...)

  Syed Noman Mustafa
Manager, Pakistan

Definition of Total Quality Management

Total Quality Management (TQM) is the integration (...)

  Anneke Zwart
Student (University), Netherlands

What is Total Quality Management? Definition

Total Quality Management (TQM) is a company wide a (...)

  Sokolova Tatiana
Analyst, Russian Federation

Defintion of Total Quality Management

@Sjors: As I understand it, hard quality managemen (...)

Manager, India

JUSE Definition of TQM

TQM is a vehicle which can help to take the organi (...)


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