What is Total Quality Management? Definitions

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I need the ultimate definition of TQM. Here is my best shot: Total Quality Management is a management philosophy and methodology that aims to meet and exceed the customer's expectations of products and services through the continuous incremental improvement of processes and a quality-driven culture, vision and leadership style. Please advise. (...) Read more? Sign up for free

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		Hard and Soft Total Quality Management (TQM) Sjors
	Sometimes people distinguish between Hard Total Quality Management (TQM mainly aimed at statistically measuring quality and quality assurance, 80s) and Soft Total Quality Management (TQM seen as a philosophy, attitudinal & culture change - more like your definition, 90s).

		Definition of Total Quality Management Marty Hunter
	All of the processes, procedures, quality walks, bonus structures, employee praise and all other means of motivation do little to improve overall quality, if management is seen as aloof and disingaged from the people who decide what quality is (the customer) and the people (the employees,vendors and, subcontractors) and systems who/which deliver it to them. It is the customer who ultimately decides what quality is and a company whose staff and management are disconnected from each other cannot possibly be truly or effectively engaged with the customer.

		Communication in Total Quality Management Definition Dodoiyi Deinbo William-West
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		TQM Definition John Chamberlin
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		TQM Definition Huang
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		Definition of Total Quality Management Syed Noman Mustafa, Manager, Pakistan, Member
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		What is Total Quality Management? Definition Anneke Zwart, Student (University), Netherlands, Member
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		Defintion of Total Quality Management Sokolova Tatiana, Analyst, Russian Federation, Member
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		JUSE Definition of TQM KARTHIKEYAN, Manager, India, Member
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