According to Osborne and Gaebler, governments don't work well, because
they are tall, sluggish, over-centralized, and preoccupied with rules and
regulations."We designed public agencies to protect the public against politicians
and bureaucrats gaining too much power or misusing public money. In making
it difficult to steal the public's money, we made it virtually impossible
to manage the public's money... In attempting to control virtually everything,
we became so obsessed with dictating how things should be done - regulating
the process, controlling the inputs - that we ignored the outcomes, the results".
Osborn and Gaebler recommend "Entrepreneurial Government": a government
that can compete and must compete with for-profit businesses, nonprofit agencies,
and other units of government.
Ten Principles of Reinvention (Osborne and Gaebler)
The Entrepreneurial Government should be:
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Catalytic. Steering rather than rowing.
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Community-owned. Empowering rather than serving.
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Competitive. Injecting competition into service delivery.
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Mission-driven. Transforming rule-driven organizations.
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Results-oriented. Funding outcomes, not inputs.
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Customer-driven. Meeting the needs of the customer, not the bureaucracy.
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Enterprising. Earning rather than spending.
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Anticipatory. Prevention rather than cure.
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Decentralized. From hierarchy towards participation and teamwork.
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Market-oriented. Leveraging change through the market.
The model of David Osborne and Ted Gaebler for Entrepreneurial Government
has led to the initiation of the National Performance Review (NPR) by Vice
president Al Gore in 1994.
Forum discussions about the Principles of Reinvention. Below you can ask a question about this topic, share your experiences, report a new development, or explain something.
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Change Management and Process re-engineering
Change is inevitable. Some is planned and other is "enforced". Enforced in the case of poor governments receiving donations (funding). How could anyone managing the later cope with the situation where...
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Principles only for Educated Societies
I am not against decentralization, or a new theory of reinventing government. But in my opinion this theory is not useful for countries that depend on donations and are low literated.
In fact many t...
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New Public Management and BPR
New Public Management (NPM) is a term coined by Hood (1991, A Public Management for All Seasons. Public Administration, 69 (Spring), 3-19) for the policy to modernize the public sector and and render ...
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