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Total Quality Management (TQM) is the idea that quality control should not be left to a quality controller standing at the end of a production line. (Checking the final output). It is (or should be) something that permeates an organization from the moment its raw materials arrive, until the moment its finished products leave the premises.

What is the EFQM framework. Description

The EFQM Model is a non-prescriptive TQM framework based on nine criteria. Five of these are 'Enablers' and four are 'Results'. The 'Enabler' criteria are covering what an organization does. The 'Results' criteria are covering what an organization achieves. 'Results' are caused by 'Enablers' and feedback from 'Results' help to improve 'Enablers'.

The EFQM Model recognizes that there are many approaches to achieving sustainable excellence in all aspects of performance. It is based on the assumption that excellent results with respect to Performance, Customers, People and Society are achieved through Leadership driving Policy and Strategy, that is delivered through People Partnerships and Resources, and Processes.

EFQM framework EFQM is a non-prescriptive framework that recognizes there are many approaches to achieving sustainable excellence. Within this non-prescriptive approach there are some fundamental concepts which underpin the EFQM Model:

Concepts of the EFQM model

Results Orientation. Achieve results that delight all the organization's stakeholders.
Customer Focus. Create sustainable customer value.
Leadership & Constancy of Purpose. Visionary and inspirational leadership, coupled with constancy of purpose.
Management by Processes & Facts. Manage the organization through a set of interdependent and interrelated systems, processes and facts.
People Development & Involvement. Maximize the contribution of employees through their development and involvement.
Continuous Learning, Innovation & Improvement. Challenge the status quo and effecting change by using learning to create innovation and improvement opportunities.
Partnership Development. Develop and maintain value-adding partnerships.
Corporate Social Responsibility. Exceed the minimum regulatory framework in which the organization operates and to strive to understand and respond to the expectations of their stakeholders in society.

The EFQM Model is one of the most widely used organizational frameworks in Europe.

Uses of EFQM

The EFQM model can be used for the following purposes:

To assess organizations. Thus identifying where to focus improvement activity.
Benchmarking.
Strategy reviews and creation.
Basis for applying for the European Quality Award and many national quality awards.

EFQM tools

The following tools are provided:

RADAR Scoring Matrix - Results, Approach, Deployment, Assessment and Review
Results - This covers what an organization achieves. In an excellent organization the results will show positive trends and/or sustained good performance, targets will be appropriate and met or exceeded, performance will compare well with others and will have been caused by the approaches. Additionally, the scope of the results will address the relevant areas.
Approach - This covers what an organization plans to do and the reasons for it. In an excellent organization the approach will be sound - having a clear rationale, well-defined and developed processes and a clear focus on stakeholder needs, and will be integrated - supporting policy and strategy and linked to other approaches where appropriate.
Deployment - This covers the extent to which an organization uses the approach and what it does to deploy it. In an excellent organization the approach will be implemented in relevant areas, in a systematic way.
Assessment & Review - This covers what an organization does to assess and review both the approach and the deployment of the approach. In an excellent organization the approach, and deployment of it, will be subject to regular measurement, learning activities will be undertaken, and the output from both will be used to identify, prioritise, plan and implement improvement.
PATHFINDER Card
The Pathfinder card is a Self-Assessment tool for identifying opportunities for improvement. Its purpose is to assist in the identification of improvement opportunities through Self-Assessment and to help build improvement plans. It is not a scoring tool, rather it is a series of questions designed to be answered quickly whilst undertaking a Self-Assessment. This tool can be used at either criterion or sub-criterion level.

Book: John S. Oakland - TQM: Text with Cases, Third Edition -

EFQM Special Interest Group

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Forum about EFQM

Discussions about EFQM.

	EFQM Point of Reference Are there any EFQM statistical data available of best companies' scoring results, in order to allow me to compare the sc (...)

	EFQM Excellence Approach? What is the excellence approach in the efqm criteria? (...)

	Common Assessment Framework (CAF) The CAF is offered as a tool to assist public sector organisations across Europe to use quality management techniques to (...)

	EFQM Benchmarking and Continuous Improvement Using the EFQM benchmarking as a basis, how can this assist an organisation's desire for continuous improvement? (...)

🔥	NEW EFQM Model 2020 Major Changes 1-Changes in this version affected the three components of the model? 2-Eight fundamental concepts discarded. 3-The ne (...)

	Strategy Map Based on EFQM Model? Does there exist a model similar to a Strategy Map (which bases on the BSC) which is based on the 9 criteria of the EFQM (...)

	Spare Parts Management I am working in a tyre manufacturing company. I am interested in tips on how we can manage a spare parts department. (...)

	EFQM Self-Assessment Software Hi, can anyone recomend software for conducting EFQM self assessments please. (...)

Best Practices about EFQM

Here you find the most valuable discussions from the past.

🥇	Starting an EFQM Implementation: First Steps How to best start implementing EFQM? What are the first steps that should be taken to apply EFQM? (...)

🥈	What's the Relation between EFQM and TQM? What is the difference between EFQM and TQM? (How) is EFQM better or different from TQM? (...)

Expert Tips about EFQM

Here you will find advices by experts.

	EFQM Levels and Objectives Quality Management (...)

	Benefits of the EFQM Model Quality Management (...)

Information Sources about EFQM

Here you will find powerpoints, videos, news, etc.

	EFQM Introduction Introducing EFQM (...)

	Overview EFQM EFQM Benchmarking Excellence (B. Gormley) (...)

	The Role of Value Chain Functions, Quality Management and Innovation in Competitive Advantage Value Chain Management, Quality Management, Innovation, Operational Excellence (...)

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