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Total Quality Management (TQM) is the idea that quality control should not be left to a quality controller standing at the end of a production line. (Checking the final output). It is (or should be) something that permeates an organization from the moment its raw materials arrive, until the moment its finished products leave the premises.

What is the EFQM framework. Description

The EFQM Model is a non-prescriptive TQM framework based on nine criteria. Five of these are 'Enablers' and four are 'Results'. The 'Enabler' criteria are covering what an organization does. The 'Results' criteria are covering what an organization achieves. 'Results' are caused by 'Enablers' and feedback from 'Results' help to improve 'Enablers'.

The EFQM Model recognizes that there are many approaches to achieving sustainable excellence in all aspects of performance. It is based on the assumption that excellent results with respect to Performance, Customers, People and Society are achieved through Leadership driving Policy and Strategy, that is delivered through People Partnerships and Resources, and Processes.

EFQM frameworkEFQM is a non-prescriptive framework that recognizes there are many approaches to achieving sustainable excellence. Within this non-prescriptive approach there are some fundamental concepts which underpin the EFQM Model:

Concepts of the EFQM model

  • Results Orientation. Achieve results that delight all the organization's stakeholders.
  • Customer Focus. Create sustainable customer value.
  • Leadership & Constancy of Purpose. Visionary and inspirational leadership, coupled with constancy of purpose.
  • Management by Processes & Facts. Manage the organization through a set of interdependent and interrelated systems, processes and facts.
  • People Development & Involvement. Maximize the contribution of employees through their development and involvement.
  • Continuous Learning, Innovation & Improvement. Challenge the status quo and effecting change by using learning to create innovation and improvement opportunities.
  • Partnership Development. Develop and maintain value-adding partnerships.
  • Corporate Social Responsibility. Exceed the minimum regulatory framework in which the organization operates and to strive to understand and respond to the expectations of their stakeholders in society.

The EFQM Model is one of the most widely used organizational frameworks in Europe.

Uses of EFQM

The EFQM model can be used for the following purposes:

  • To assess organizations. Thus identifying where to focus improvement activity.
  • Benchmarking.
  • Strategy reviews and creation.
  • Basis for applying for the European Quality Award and many national quality awards.

EFQM tools

The following tools are provided:

  • RADAR Scoring Matrix - Results, Approach, Deployment, Assessment and Review
    Results - This covers what an organization achieves. In an excellent organization the results will show positive trends and/or sustained good performance, targets will be appropriate and met or exceeded, performance will compare well with others and will have been caused by the approaches. Additionally, the scope of the results will address the relevant areas.
    Approach - This covers what an organization plans to do and the reasons for it. In an excellent organization the approach will be sound - having a clear rationale, well-defined and developed processes and a clear focus on stakeholder needs, and will be integrated - supporting policy and strategy and linked to other approaches where appropriate.
    Deployment - This covers the extent to which an organization uses the approach and what it does to deploy it. In an excellent organization the approach will be implemented in relevant areas, in a systematic way.
    Assessment & Review - This covers what an organization does to assess and review both the approach and the deployment of the approach. In an excellent organization the approach, and deployment of it, will be subject to regular measurement, learning activities will be undertaken, and the output from both will be used to identify, prioritise, plan and implement improvement.
    The Pathfinder card is a Self-Assessment tool for identifying opportunities for improvement. Its purpose is to assist in the identification of improvement opportunities through Self-Assessment and to help build improvement plans. It is not a scoring tool, rather it is a series of questions designed to be answered quickly whilst undertaking a Self-Assessment. This tool can be used at either criterion or sub-criterion level.

EFQM is copyright ©1999 - 2003EFQM

Book: John S. Oakland - TQM: Text with Cases, Third Edition

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EFQM Special Interest Group.

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Forum about EFQM.

E Point of Reference
Are there any E statistical data available of best companies' scoring results, in order to allow me to compare the sc (...)
🔥 NEW E Model 2020 Major Changes
1-Changes in this version affected the three components of the model?
2-Eight fundamental concepts discarded.
Common Assessment Framework (CAF)
The CAF is offered as a tool to assist public sector organisations across Europe to use quality management techniques to (...)
Strategy Map Based on E Model?
Does there exist a model similar to a Strategy Map (which bases on the BSC) which is based on the 9 criteria of the E (...)
Spare Parts Management
I am working in a tyre manufacturing company. I am interested in tips on how we can manage a spare parts department. (...)
E Self-Assessment Software
Hi, can anyone recomend software for conducting E self assessments please. (...)


Best Practices

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The top-rated topics about EFQM. Here you will find the most valuable ideas and practical suggestions.

Starting an E Implementation: First Steps
How to best start implementing E? What are the first steps that should be taken to apply E? (...)

What's the Relation between E and TQM?
What is the difference between E and TQM? (How) is E better or different from TQM? (...)

E Excellence Approach?
What is the excellence approach in the E criteria? (...)

E Benchmarking and Continuous Improvement
Using the E benchmarking as a basis, how can this assist an organisation's desire for continuous improvement? (...)

Expert Tips

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Advanced insights about EFQM. Here you will find professional advices by experts.

E Levels and Objectives

Quality Management
The E Levels of Excellence Scheme was created to provide consistent European-wide recognition to organizations during (...)

Benefits of the E Model

Quality Management
Organizations using the E model for self-assessment state that its use results in a wide range of benefits, e.g.: - (...)
Information Sources

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Various sources of information regarding EFQM. Here you will find powerpoints, videos, news, etc. to use in your own lectures and workshops.

E Introduction

Introducing E
Introduction presentation on E and RADAR by Vinay Ravindran. (...)

Overview E

E Benchmarking Excellence (B. Gormley)
E Benchmarking Excellence Comprehensive explanation of the non-profit organization E and its E-model. Most imp (...)

The Role of Value Chain Functions, Quality Management and Innovation in Competitive Advantage

Value Chain Management, Quality Management, Innovation, Operational Excellence
This presentation firstly presents the role of functional strategies and the value chain in the achievement of competiti (...)

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Compare with EFQM: Deming Cycle  |  Kaizen  |  Balanced Scorecard  |  Baldrige  |  People CMM  |  Quality Function Deployment

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