Reward Mechanisms and Total Quality Management

(Total) Quality Management
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Best Practices
Alan, UK

Reward Mechanisms and Total Quality Management

Consider that there can be a significant influence of reward systems on the employee involvement in Total Quality Management, both positive and negative... To establish the right culture for quality, and to motivate your employees to take ownership for quality, you should make quality improvements worthwhile for them. Besides these tangible, financial rewards, you should also offer soft rewards, such as when you publicise successes with the people behind it. Both of these reward types will help to maintain the necessary change impetus.

  Katie, UK


Interesting perspective, but I believe too much (or inappropriate levels of) reward actually drive down performance. Publicly recognising or rewarding individuals for anything less than extraordinary levels of work simply serves to drive down the expected norms of achievement.

  Jurgen, Gibraltar

Reward Mechanism

Agree with Alan, there is evidence in the corporate world, just analyse the systems used in some of the highest-effectiv...

  Nancy, Puerto Rico

New Perspective on Management

For me these 14 points by Deming are very useful. They have a lot of wisdom in them and sure help me to view managament ...

  Stephen Faulkner
Project Manager, United States

Reward Mechanism and TQM

@Katie: I agree with not giving unwarranted "pats on the back", but if it took the person going out of their way from th...


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