Reward Mechanisms and Total Quality Management

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(Total) Quality Management > Forum > Reward Mechanisms and Total Quality Management

Reward Mechanisms and Total Quality Management
Alan
Consider that there can be a significant influence of reward systems on the employee involvement in Total Quality Management, both positive and negative... To establish the right culture for quality, and to motivate your employees to take ownership for quality, you should make quality improvements worthwhile for them. Besides these tangible, financial rewards, you should also offer soft rewards, such as when you publicise successes with the people behind it. Both of these reward types will help to maintain the necessary change impetus. (...) Read more? Sign up for free
 

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Over-rewarding
Katie
Interesting perspective, but I believe too much (or inappropriate levels of) reward actually drive down performance. Publicly recognising or rewarding individuals for anything less than extraordinary levels of work simply serves to drive down the expected norms of achievement.
 

 
Reward Mechanism
Jurgen
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Reward Mechanism and TQM
Stephen Faulkner, Project Manager, United States, Member
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