Reward Mechanisms and Total Quality Management

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Fourteen Points of Management (Deming) > Forum > Reward Mechanisms and Total Quality Management

Reward Mechanisms and Total Quality Management
Consider that there can be a significant influence of reward systems on the employee involvement in Total Quality Management, both positive and negative... To establish the right culture for quality, and to motivate your employees to take ownership for quality, you should make quality improvements worthwhile for them. Besides these tangible, financial rewards, you should also offer soft rewards, such as when you publicise successes with the people behind it. Both of these reward types will help to maintain the necessary change impetus.

Interesting perspective, but I believe too much (or inappropriate levels of) reward actually drive down performance. Publicly recognising or rewarding individuals for anything less than extraordinary levels of work simply serves to drive down the expected norms of achievement.

Reward Mechanism
Agree with Alan, there is evidence in the corporate world, just analyse the systems used in some of the highest-effective assembly plants like GM-Opel/Eisenach/Germany.

New Perspective on Management
For me these 14 points by Deming are very useful. They have a lot of wisdom in them and sure help me to view managament from a new or different perspective.

Reward Mechanism and TQM
Stephen Faulkner, Project Manager, United States, Member
@Katie: I agree with not giving unwarranted "pats on the back", but if it took the person going out of their way from their normal routine to find the problem/solution, it may be detrimental not letting the person know that the work was appreciated. Even when perhaps his managers didn't notice it.

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Fourteen Points of Management (Deming)
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