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Risks associated with Excitement Factor
 
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Customer Satisfaction
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Pranjal Pranjal, India
5
Risks associated with Excitement Factor
I strongly agree that the excitement factors delight the customer but with the passage of time these factors no longer hold the surprise factor. In fact this becomes a normal expectation by the customer and if a service provider fails to imitate this in its performance this can lead to dissatisfaction as well.

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Special Interest Group
More on Customer Satisfaction
Summary
Forum
topic Sensemaking: what are the True, Deeper Needs of your Customers? Really?
topic Kano Model Examples in FMCG and in B2B Business
topic 4 Categories of Customer Needs and 30 Elements of Value (Bain)
topic Overall Satisfaction in Customer Satisfaction Questionnaire?
topic Alternate Methods to Measure Customer Satisfaction
topic What is Customer Satisfaction? Definitions
topic What is (Customer) Utility? Meaning
topic Relation Between Employee & Customer Satisfaction
topic Assumptions of the Kano Model
topic How to Design a Generic Model Serving Unique Customers?
topic Software for Measuring Customer Satisfaction
🔥 Customer Satisfaction Depends on Problem-Solving Efforts, not on Empathy
topic C-U-S-T-O-M-E-R Service Dynamics in the New Economy
topic How to Trigger Customer Satisfaction - Variables
topic Customer Emotions and Actions
topic Customer Satisfaction and Competitive Advantage
👀Risks associated with Excitement Factor
topic Using Kano Model for Strategic Planning
topic Other Attributes of Features of a Product or Service
topic Customer Satisfaction as Research Driver
topic Research Software Development Industry?
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Customer Satisfaction


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