Customer Satisfaction and Competitive Advantage

Customer Satisfaction and Competitive Advantage
lenworth grandison, Jamaica, Member
Customer satisfaction is what every organization aspires to achieve, it keeps the customer coming back, this in itself usually transcends to a loyal c...

Importance of Not-Satisfying the Customer
Cengiz Pak, Strategy Consultant, Turkey, Member
The importance of customer satisfaction may become very clear when not performed. Most probably another firm will satisfy the customers and your fi...

Customer Satisfaction and Competitive Advantage
Eugene, Manager, South Africa, Member
Customer satisfaction is very important. It is letting the customer walking away with the effect of coming back to you whenever they will be needing o...

Be Careful with Assuming Competitive Advantage Because of Customer Satisfaction...
John Gbadebo, Accountant, Nigeria, Member
The concept of customer satisfaction is a function of customer loyalty and it is also expected to result in a positive competitive positioning for the...

Understanding the Escalator
Clive Turner, Manager, United Kingdom, Member
The rule is 'first to market wins'. Anyone else in the same market can only be a 'me too' player....