What is Customer Satisfaction? Definitions

Customer Satisfaction
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Customer Satisfaction > Best Practices > What is Customer Satisfaction? Definitions

What is Customer Satisfaction? Definitions
BASU, India, Member
Customer satisfaction (CS) is the state at which the requirements are fulfilled in a way that meets the expectation of them and the after sales services are taken care of.
 

 
Definition of CS
ISAAC E. OGBUKA PhD, Nigeria, Member
CS is the degree to which our service delivery offer is wholesomely accepted by the recipient, the customer, based on his/her expectations and needs, which most often reflects in his repeated patronage in times and volumes over time.
 

 
Two Components of CS!
Maria Garcia S
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What is Customer Satisfaction?
K T Hin, Consultant, Malaysia, Member
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Defining CS
Eddie Amanam, Nigeria, Member
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Definition of CS (Management)
Clive Turner, Manager, United Kingdom, Member
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Changes in the Way Customer Satisfaction is Seen
Himanshu Kr Singh, Interim Manager, India, Member
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