What is Customer Satisfaction? Definitions

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What is Customer Satisfaction? Definitions
BASU, India, Member
Customer satisfaction (CS) is the state at which the requirements are fulfilled in a way that meets the expectation of them and the after sales services are taken care of....Register

Definition of CS
ISAAC E. OGBUKA PhD, Nigeria, Member
CS is the degree to which our service delivery offer is wholesomely accepted by the recipient, the customer, based on his/her expectations and needs, ...

Two Components of CS!
Maria Garcia S
Satisfaction is a multifunctional definition that has two main components:
1. Functional (is related to performance)
2. Emotional (is a perc...

What is Customer Satisfaction?
K T Hin, Consultant, Malaysia, Member
What you promise must be delivered, and with emotional grace.
And don't forget to create surprise in your process of service to the customers....

Defining CS
Eddie Amanam, Nigeria, Member
BASU's definition is somewhat circular.Not all business transactions or customers require after sales service.
In modern market situations where ...

Definition of CS (Management)
Clive Turner, Manager, United Kingdom, Member
- CS is the customers’ opinion of any company whose product or service they used or bought, versus their prior expectations, expressed a reasonable pe...

Changes in the Way Customer Satisfaction is Seen
Himanshu Kr Singh, Interim Manager, India, Member
Historically most definitions were based on a perspective to EMPATHIZE according to customer' need, i.e. treat them in the way you want to be treated....


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