What is Customer Satisfaction? Definitions

Customer Satisfaction
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Customer Satisfaction > Best Practices > What is Customer Satisfaction? Definitions

What is Customer Satisfaction? Definitions
BASU, India, Member
Customer satisfaction (CS) is the state at which the requirements are fulfilled in a way that meets the expectation of them and the after sales services are taken care of. (...) Read more? Sign up for free

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Definition of CS
ISAAC E. OGBUKA PhD, Nigeria, Member
CS is the degree to which our service delivery offer is wholesomely accepted by the recipient, the customer, based on his/her expectations and needs, which most often reflects in his repeated patronage in times and volumes over time.

Two Components of CS!
Maria Garcia S
Satisfaction is a multifunctional definition that has two main components:
1. Functional (is related to performance)
2. Emotional (is a perception and correlated to a value proposition and branding).

What is Customer Satisfaction?
K T Hin, Consultant, Malaysia, Member
What you promise must be delivered, and with emotional grace.
And don't forget to create surprise in your process of service to the customers.

Defining CS
Eddie Amanam, Nigeria, Member

Definition of CS (Management)
Clive Turner, Manager, United Kingdom, Member

Changes in the Way Customer Satisfaction is Seen
Himanshu Kr Singh, Interim Manager, India, Member

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Customer Satisfaction
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Customer Satisfaction
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