What is Customer Satisfaction? Definitions

Customer Satisfaction
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BASU
India

What is Customer Satisfaction? Definitions

Customer satisfaction (CS) is the state at which the requirements are fulfilled in a way that meets the expectation of them and the after sales services are taken care of.

  ISAAC E. OGBUKA PhD
Nigeria
 

Definition of CS

CS is the degree to which our service delivery offer is wholesomely accepted by the recipient, the customer, based on his/her expectations and needs, which most often reflects in his repeated patronage in times and volumes over time.

  Maria Garcia S
 

Two Components of CS!

Satisfaction is a multifunctional definition that has two main components:
1. Functional (is related to performance)
2. Emotional (is a perception and correlated to a value proposition and branding).

  K T Hin
Consultant, Malaysia
 

What is Customer Satisfaction?

What you promise must be delivered, and with emotional grace.
And don't forget to create surprise in your process of service to the customers.

  Eddie Amanam
Nigeria
 

Defining CS

BASU's definition is somewhat circular.Not all bus (...)

  Clive Turner
Manager, United Kingdom
 

Definition of CS (Management)

- CS is the customers’ opinion of any company whos (...)

  Himanshu Kr Singh
Interim Manager, India
 

Changes in the Way Customer Satisfaction is Seen

Historically most definitions were based on a pers (...)

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