What is Customer Satisfaction? Definitions

Customer Satisfaction
Knowledge Center

 

Next Topic

Customer Satisfaction > Best Practices

BASU, India
Customer satisfaction (CS) is the state at which the requirements are fulfilled in a way that meets the expectation of them and the after sales services are taken care of. (...) Read more? Sign up for free

Please register now to read all responses and to join this discussion yourself. It's easy and 100% free.

Sign up for free     Log in


  ISAAC E. OGBUKA PhD, Nigeria
 

Definition of CS

CS is the degree to which our service delivery offer is wholesomely accepted by the recipient, the customer, based on his/her expectations and needs, which most often reflects in his repeated patronage in times and volumes over time.

  Maria Garcia S
 

Two Components of CS!

Satisfaction is a multifunctional definition that has two main components:
1. Functional (is related to performance)
2. Emotional (is a perception and correlated to a value proposition and branding).

  K T Hin, Consultant, Malaysia
 

What is Customer Satisfaction?

What you promise must be delivered, and with emotional grace.
And don't forget to create surprise in your process of service to the customers.

  Eddie Amanam, Nigeria
 

Defining CS

BASU's definition is somewhat circular.Not all bus (...)

  Clive Turner, Manager, United Kingdom
 

Definition of CS (Management)

- CS is the customers’ opinion of any company whos (...)

  Himanshu Kr Singh, Interim Manager, India
 

Changes in the Way Customer Satisfaction is Seen

Historically most definitions were based on a pers (...)

 
More on Customer Satisfaction
Summary
Forum
What Customers Truly Value? 30 Elements (Bain)
What is (Customer) Utility? Meaning
🔥Customer Satisfaction Depends on Problem-Solving Efforts, not on Empathy
Best Practices
🥇Example FMCG and B2B business
🥈Overall Satisfaction in Customer Satisfaction Questionnaire?
🥉Alternate Methods to Measure Customer Satisfaction
What is Customer Satisfaction? Definitions
Assumptions of the Kano Model
How to Design a Generic Model Serving Unique Customers?
Sensemaking: What are your Customers' Needs? Really?
Software for Measuring Customer Satisfaction
C-U-S-T-O-M-E-R Service Dynamics in the New Economy
Customer Satisfaction and Competitive Advantage
How to Trigger Customer Satisfaction - Variables
Risks associated with Excitement Factor
Using Kano Model for Strategic Planning
Customer Emotions and Actions
Other Attributes of Features of a Product or Service
Customer Satisfaction as Research Driver
Research Software Development Industry?
Special Interest Group Leader

Are you an expert in Customer Satisfaction? Sign up for free


Customer Satisfaction
Knowledge Center

 

Next Topic



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
© 2020 12manage - The Executive Fast Track. V15.6 - Last updated: 22-10-2020. All names ™ of their owners.