What is Customer Satisfaction? Definitions

      
			              Best Practices
			            
							              12

		            		BASU
India
			            
What is Customer Satisfaction? Definitions

	          		Customer satisfaction (CS) is the state at which the requirements are fulfilled in a way that meets the expectation of them and the after sales services are taken care of.
				      
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						            	ISAAC E. OGBUKA PhD
Nigeria
												
				                Definition of CS

													CS is the degree to which our service delivery offer is wholesomely accepted by the recipient, the customer, based on his/her expectations and needs, which most often reflects in his repeated patronage in times and volumes over time.
				                
										              3

						            	Maria Garcia S, Perù
												
				                Two Components of CS!

													Satisfaction is a multifunctional definition that has two main components:

1. Functional (is related to performance)

2. Emotional (is a perception and correlated to a value proposition and branding).
				                
										              0

						            	K T Hin
Consultant, Malaysia
												
				                What is Customer Satisfaction?

													What you promise must be delivered, and with emotional grace. 

And don't forget to create surprise in your process of service to the customers.
				                
										              2

						            	Eddie Amanam
Nigeria
												
				                Defining CS

													BASU's definition is somewhat circular.Not all business transactions or customers require after sale... Sign up
				              
										              0

						            	Clive Turner
Manager, United Kingdom
												
				                Definition of CS (Management)

													- CS is the customers’ opinion of any company whose product or service they used or bought, versus t... Sign up
				              
										              2

						            	Himanshu Kr Singh
Interim Manager, India
												
				                Changes in the Way Customer Satisfaction is Seen

													Historically most definitions were based on a perspective to EMPATHIZE according to customer' need, ... Sign up
				              
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