What is Customer Satisfaction? Definitions

Customer Satisfaction
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Customer Satisfaction > Best Practices > What is Customer Satisfaction? Definitions

What is Customer Satisfaction? Definitions
BASU, India, Member
Customer satisfaction (CS) is the state at which the requirements are fulfilled in a way that meets the expectation of them and the after sales services are taken care of. (...) Read more? Sign up for free

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  Definition of CS
ISAAC E. OGBUKA PhD, Nigeria, Member
  CS is the degree to which our service delivery offer is wholesomely accepted by the recipient, the customer, based on his/her expectations and needs, which most often reflects in his repeated patronage in times and volumes over time.

  Two Components of CS!
Maria Garcia S
  Satisfaction is a multifunctional definition that has two main components:
1. Functional (is related to performance)
2. Emotional (is a perception and correlated to a value proposition and branding).

  What is Customer Satisfaction?
K T Hin, Consultant, Malaysia, Member
  What you promise must be delivered, and with emotional grace.
And don't forget to create surprise in your process of service to the customers.

  Defining CS
Eddie Amanam, Nigeria, Member
  (...)

  Definition of CS (Management)
Clive Turner, Manager, United Kingdom, Member
  (...)

  Changes in the Way Customer Satisfaction is Seen
Himanshu Kr Singh, Interim Manager, India, Member
  (...)

   
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Customer Satisfaction
Summary
Forum
What Customers Truly Value? 30 Elements (Bain)
What is (Customer) Utility? Meaning
🔥Customer Satisfaction Depends on Problem-Solving Efforts, not on Empathy
Best Practices
🥇Example FMCG and B2B business
🥈Overall Satisfaction in Customer Satisfaction Questionnaire?
🥉Alternate Methods to Measure Customer Satisfaction
What is Customer Satisfaction? Definitions
Assumptions of the Kano Model
How to Design a Generic Model Serving Unique Customers?
Sensemaking: What are your Customers' Needs? Really?
Software for Measuring Customer Satisfaction
C-U-S-T-O-M-E-R Service Dynamics in the New Economy
Customer Satisfaction and Competitive Advantage
How to Trigger Customer Satisfaction - Variables
Risks associated with Excitement Factor
Using Kano Model for Strategic Planning
Customer Emotions and Actions
Other Attributes of Features of a Product or Service
Customer Satisfaction as Research Driver
Research Software Development Industry?


Customer Satisfaction
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