How to Design a Generic Model Serving Unique Customers?

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Customer Satisfaction > Forum > How to Design a Generic Model Serving Unique Customers?

How to Design a Generic Model Serving Unique Customers?
Dharmesh
As far as I know, every customer is different. How can we design a model which has a more generic approach irrespective of demographic and geographic differences?
 

 
Model for Strategy and Differences for Tactics
Jagdish B Acharya, Consultant, India, Premium Member
As customers are different, so should be solutions. However models help in formulating strategies which will maximise gains. For certain categories of customers one can consider to make product variants.
 

 
General Approach to Customer Satisfaction
Frederick Hamnett, Business Consultant, Italy, Member
... Just by asking to the customer how important is "that" indicator and selecting the more significative indicator for that given demographic/geographic area.
 

 
Different Customers But Omogenius Processes to Monitor
Frederick Hamnett, Business Consultant, Italy, Member
The first step is to monitor the processes; the second is to understand "who answers what". Now it depends how well you know your clients.
If you are in a B2B sector, it's easer to realize "who" in terms of segments.
 

     

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