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Dharmesh
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As far as I know, every customer is different. How can we design a model which has a more generic approach irrespective of demographic and geographic differences? (...) Read more? Sign up for free
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Jagdish B Acharya, Consultant, India
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Model for Strategy and Differences for Tactics
As customers are different, so should be solutions. However models help in formulating strategies which will maximise gains. For certain categories of customers one can consider to make product variants.
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Frederick Hamnett, Business Consultant, Italy
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General Approach to Customer Satisfaction
... Just by asking to the customer how important is "that" indicator and selecting the more significative indicator for that given demographic/geographic area.
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Frederick Hamnett, Business Consultant, Italy
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Different Customers But Omogenius Processes to Monitor
The first step is to monitor the processes; the second is to understand "who answers what". Now it depends how well you know your clients.
If you are in a B2B sector, it's easer to realize "who" in terms of segments.
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