How to Design a Generic Model Serving Unique Customers?

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Customer Satisfaction > Best Practices > How to Design a Generic Model Serving Unique Customers?

How to Design a Generic Model Serving Unique Customers?
Dharmesh
As far as I know, every customer is different. How can we design a model which has a more generic approach irrespective of demographic and geographic differences? (...) Read more? Sign up for free

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  Model for Strategy and Differences for Tactics
Jagdish B Acharya, Consultant, India, Member
  As customers are different, so should be solutions. However models help in formulating strategies which will maximise gains. For certain categories of customers one can consider to make product variants.

  General Approach to Customer Satisfaction
Frederick Hamnett, Business Consultant, Italy, Member
  ... Just by asking to the customer how important is "that" indicator and selecting the more significative indicator for that given demographic/geographic area.

  Different Customers But Omogenius Processes to Monitor
Frederick Hamnett, Business Consultant, Italy, Member
  The first step is to monitor the processes; the second is to understand "who answers what". Now it depends how well you know your clients.
If you are in a B2B sector, it's easer to realize "who" in terms of segments.

   
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Customer Satisfaction
Summary
Forum
What Customers Truly Value? 30 Elements (Bain)
What is (Customer) Utility? Meaning
🔥Customer Satisfaction Depends on Problem-Solving Efforts, not on Empathy
Best Practices
🥇Example FMCG and B2B business
🥈Overall Satisfaction in Customer Satisfaction Questionnaire?
🥉Alternate Methods to Measure Customer Satisfaction
What is Customer Satisfaction? Definitions
Assumptions of the Kano Model
How to Design a Generic Model Serving Unique Customers?
Sensemaking: What are your Customers' Needs? Really?
Software for Measuring Customer Satisfaction
C-U-S-T-O-M-E-R Service Dynamics in the New Economy
Customer Satisfaction and Competitive Advantage
How to Trigger Customer Satisfaction - Variables
Risks associated with Excitement Factor
Using Kano Model for Strategic Planning
Customer Emotions and Actions
Other Attributes of Features of a Product or Service
Customer Satisfaction as Research Driver
Research Software Development Industry?


Customer Satisfaction
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