Other Attributes of Features of a Product or Service

Customer Satisfaction
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Jagdish B Acharya
Consultant, India

Other Attributes of Features of a Product or Service

Kano model basically provides very good direction on features which must be there, must not be there or could be there.
There is another kind of attributes of features that also can be used while selecting and deciding on product features.
Flexibility, cost, adjustability and simplicity in use of a feature are also important attributes which have to be taken into consideration while placing a product in market.

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