Overall Satisfaction in Customer Satisfaction Questionnaire?

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Overall Satisfaction in Customer Satisfaction Questionnaire?
Usha
Should we have a question capturing "overall satisfaction" in a survey form, apart from individual product/service attribute rating? If required, what is the additional value?
 

 
Yes, ask for the Overall Satisfaction with the BrandSign up
Mrinal Ghosh, Member
I believe apart from the checking the overall sati...
 

 
Overall Customer Satisfaction RatingSign up
Charles Shillingburg, Member
Absolutely, you need an overall satisfaction ratin...
 

 
Esteemed Charles, Regard to My AnalysisSign up
Javier V. Echeverria, Member
To make sure I get you point right, how accurate o...
 

 
Measure Customer Satifaction + Loyalty + RecommendationSign up
Jaap de Jonge, Editor
I believe the main point Charles makes is that you...
 

 
Taking the Horses to the Water and Making them DrinkSign up
Jagdish B Acharya, Premium Member
The Overall Satisfaction Index (OSI) of th...
 

 
CSAT Index in the B2B SectorSign up
Frederick Hamnett, Member
When you act in the B2B sector, it is more importa...
 

   

 
 

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