Overall Satisfaction in Customer Satisfaction Questionnaire?


 
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Overall Satisfaction in Customer Satisfaction Questionnaire?
Usha, India
Should we have a question capturing "overall satisfaction" in a survey form, apart from individual product/service attribute rating? If required, what is the additional value?
 

 
Yes, ask for the Overall Satisfaction with the Brand
Mrinal Ghosh, Business Consultant, India
 

 
Overall Customer Satisfaction Rating
Charles Shillingburg, Director, United States
 

 
Esteemed Charles, Regard to My Analysis
Javier V. Echeverria, CEO, Ecuador
 

   

 
Taking the Horses to the Water and Making them Drink
Jagdish B Acharya, Consultant, India
 

 
CSAT Index in the B2B Sector
Frederick Hamnett, Business Consultant, Italy
 

 
Good discussion, Thank You...
Javier V. Echeverria, CEO, Ecuador
 

 
 

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