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Overall Satisfaction in Customer Satisfaction Questionnaire?
Usha
Should we have a question capturing "overall satisfaction" in a survey form, apart from individual product/service attribute rating? If required, what is the additional value?
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Esteemed Charles, Regard to My Analysis
Javier V. Echeverria, CEO, Ecuador, Member To make sure I get you point right, how accurate or satisfactory has your experience with multivariate analysis been?
So, excuse my ignorance, b...  |
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CSAT Index in the B2B Sector
Frederick Hamnett, Business Consultant, Italy, Member When you act in the B2B sector, it is more important to analyse for each client the CSAT index of any main process (and sub processes too) that genera... |
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