C-U-S-T-O-M-E-R Service Dynamics in the New Economy

Customer Satisfaction
Knowledge Center

 

Next Topic

Customer Satisfaction > Forum > C-U-S-T-O-M-E-R Service Dynamics in the New Economy

C-U-S-T-O-M-E-R Service Dynamics in the New Economy
Yolanda Ogletree, Consultant, Member
In the present economy, organizations must conform to the increased standards of customer service. The consumerís voice is loud and clear; they are exercising their rights, scrutinizing service, and methodically patronizing businesses that offer a distinguish level of satisfaction. There are eight essential service dynamics, companies should consider in the effort to attract and retain customers, giving them the competitive edge. Integrating the elements of CUSTOMER is the key to satisfying a clientís needs during an unstable economy:
C - Care
U - Ultimate experience
S - Superior fulfillment
T - Timely response
O - Optimism
M - Measured success
E - Exemplary service
R - Resourcefulness

A Caring organization is the difference between failure and success. Businesses with this understanding should adapt to the voice of consumers, whereby administering new and improved training which focuses on positive behaviors that exemplify frie... Read more? Sign up for free
 

     

Read all responses and join this discussion yourself.
Support your career and personal development with 12manage, the management platform.

    Log in


Special Interest Group Leader

Interested? Sign up for free.


Customer Satisfaction
Summary
Forum
Best Practices


Customer Satisfaction
Knowledge Center

 

Next Topic



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
© 2019 12manage - The Executive Fast Track. V15.2 - Last updated: 15-11-2019. All names ô of their owners.