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Customer Service Dynamics in the New Economy
Yolanda Ogletree, Consultant, Member
In the present economy, organizations must conform to the increased standards of customer service. The consumer’s voice is loud and clear; they are exercising their rights, scrutinizing service, and methodically patronizing businesses that offer a distinguish level of satisfaction. There are eight essential service dynamics, companies should consider in the effort to attract and retain customers, giving them the competitive edge. Integrating the elements of CUSTOMER is the key to satisfying a client’s needs during an unstable economy:
C - Care
U - Ultimate experience
S - Superior fulfillment
T - Timely response
O - Optimism
M - Measured success
E - Exemplary service
R - Resourcefulness
A Caring organization is the difference between failure and success. Businesses with this understanding should adapt to the voice of consumers, whereby administering new and improved training which focuses on positive behaviors that exemplify frie...
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