Assumptions of the Kano Model

Customer Satisfaction
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Customer Satisfaction > Best Practices

Rudy
Note that the model by Kano is aimed at finding the average appreciation of certain quality factors in a representative group at a moment in time when the questionnaires are collected. There could be valuable customers with a different profile as well. This may require a seperate marketing effort. You'd better make sure the interrogated group is representative... The classification of and the happiness about certain attributes may change dramatically, even in a short time period. (...) Read more? Sign up for free

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More on Customer Satisfaction
Summary
Forum
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What is (Customer) Utility? Meaning
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Research Software Development Industry?
Special Interest Group Leader

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Customer Satisfaction
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