Impact/Value framework

Knowledge Center

In their 1987 article "The changing value of communications technology" Michael Hammer and Glenn Mangurian presented the Impact/Value framework that can be used to think about the value of Information Technology.

Vertical axis of the Impact/Value framework

• Time: in particular time compression is important.
• Distance: in particular overcoming geographical limitations is significant.
• Relationships: sometimes organizational relationships can be redefined.

Horizontal axis of the Impact/Value framework

• Efficiency is Doing the "things" right, for example increased productivity.
• Effectiveness is Doing the "right" thing, for example better management.
• Innovation is Doing "new" things, for example improve products and services.

Alternatively, the benefits of Information Technology can be categorized as:

A. Strategic Benefits

    A1. Competitive Advantage

    A2. Alignment

    A3. Customer Relations

B. Informational Benefits

    B1. Information access

    B2. Information quality

    B3. Information flexibility

C. Transactional Benefits
    C1. Communications Efficiency
    C2. Systems Development Efficiency
    C3. Business Efficiency

Forum Start a new topic about the Impact / Value of Information Technology Write here. Ask a question or explain something. Current forum discussions about the Impact / Value of Information Technology: (How) Should you Manage Smart Phones and Facebook Usage by Employees? It seems that some in the millenia's may have challenges dealing with new technology, which is distracting them from tasks required. I have to manage my communications, and learned today there is sof... 25   54 comments Impact / Value Framework Implementation How do we exactly implement this framework? Is it by using the Balanced Scorecard? Or is there any better way to use this framework?... 13   1 comments Impact of Internet and IT on Communication? What's the impact of Internet and IT in general on communication?... 11   5 comments The Impact of IT and AI on Human Work and Employment The act of automation has traditionally displaced workers by machines. As a result of that, people have started to be concerned about automation. Nowadays, this concern is further enforced through the... 9   2 comments The Impact and Use of ICT and Internet in Higher Education How is Information Communication Technology used as a tool for higher education? I would like to know what percentage are using ICT in their pedagogical approach. Are the college professors really us... 8   2 comments

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Expert Tips Advanced insights about the Impact / Value of Information Technology. Here you will find professional advices by experts. Consultancy Tips Teaching Tips Practical Implementation Tips Key Challenges of Internet Age for Management and for Product and Service Development R&D, Product Development, Service Development, Strategy, Marketing, Innovation, Visioning The Internet age represents a huge challenge for most businesses. Why? Because the Internet, wireless devices such as m... Who should Assesses the Value IT has had for your Corporation? IT Strategy, IT Transformation, Strategic IT Impact, IT-Business Alignment Be careful who you ask for the value IT has had (so far) for your organization... It could well be that your technology... Characteristics of Organizations with an IT-driven Business Transformation Strategy IT-driven Strategy, IT-led Strategy, Competitive Potential, Innovation Accelerators, Disruptive Innovation Today organizations need to move quickly through a wide range of business transformations, often caused by new and compl...

Information Sources Various sources of information regarding the Impact / Value of Information Technology. Here you will find powerpoints, videos, news, etc. to use in your own lectures and workshops. Organizational Agility and the Role of Information Systems Organizational Agility Presentation about Agility, specifically focusing on the role of IT. The presentation includes the following sections: ... Customer Behavior on the Internet Internet Consumption Behavior, Internet Consumer Behavior, Web Customer This presentation (2202) is about consumer behavior on the internet, but is still surprisingly relevant. Includes the fo... Information Management as Enabler of Transparency and Public trust Corporate Transparency, Information Management, Public Trust This presentation is about how Information Management (IM) contributes to transparency and includes the following sectio... Information Systems in Today's Organizations Information Technology, Objectives, Information Systems, Management Information Presentation about Information Systems in the world of today. The presentation includes the following sections: 1. Role... The Internet / Social Media Revolution Social Media, Internet Strategy, Internet Impact, Digital Revolution Video shows how fast social media is growing. And gives a clear status of the position of social media by 2014. Great s... Integration of Social Media in Business Internet Strategy, Online Strategy, Social Media Strategy, Integration Presentation about the Internet, Social Media and the Integration of them in business by A. Siegle. The presentation ha...

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Compare with the Impact/Value framework: TDC Matrix  |  Strategic Thrusts  |  Twelve Principles of the Network Economy  |  Multi Channel Marketing  |  Strategic Alignment  |  Delta Model

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