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Baldrige Award

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Summary

The categories performance criteria model of the Baldrige Award can be used to assess management systems and identify major improvement areas.


The Baldrige Award was established by the US Congress in 1987 and named after former Secretary of Commerce, Malcolm Baldrige. It aims to promote quality awareness and is based on a weighted score of seven categories of performance criteria:


1 Leadership (120 pts.)

   1.1 Organizational Leadership (70 pts.)

   1.2 Social Responsibility (50 pts.)

2 Strategic Planning (85 pts.)

   2.1 Strategy Development (40 pts.)

   2.2 Strategy Deployment (45 pts.)

3 Customer and Market Focus (85 pts.)

   3.1 Customer and Market Knowledge (40 pts.)

   3.2 Customer Relationships and Satisfaction (45 pts.)

4 Measurement, Analysis, Knowledge Management (90 pts.)

   4.1 Measurement and Analysis of Organizational Performance (45 pts.)

   4.2 Information and Knowledge Management (45 pts.)

5 Human Resource Focus (85 pts.)

   5.1 Work Systems (35 pts.)

   5.2 Employee Learning and Motivation (25 pts.)

   5.3 Employee Well-Being and Satisfaction (25 pts.)

6 Process Management (85 pts.)

   6.1 Value Creation Processes (50 pts.)

   6.2 Support Processes (35 pts.)

7 Business Results (450 pts.)

   7.1 Customer-Focused Results (75 pts.)

   7.2 Product and Service Results (75 pts.)

   7.3 Financial and Market Results (75 pts.)

   7.4 Human Resource Results (75 pts.)

   7.5 Organizational Effectiveness Results (75 pts.)

   7.6 Governance and Social Responsibility Results (75 pts.)


The maximum attainable score is 1000.  The Seven categories of Performance model of the Baldrige Award can be used to assess management systems and identify major improvement areas. The model fits well in organizations taking a continuous improvement philosophy.


The Baldrige Criteria for Performance Excellence are about winning business success with a high-performing, high integrity, ethical organization. The Criteria help organizations respond to current challenges and address all the complexities of delivering today's results while preparing effectively for the future. The 2005 Criteria have been updated to deal with the specific pressures on senior leaders; the needs for organizational, not just technological, innovation; and the challenges of long-term viability and sustainability as a high-performing business. The Criteria deal more directly with the topic of execution: being agile and still executing with speed.


Book: Mark L. Blazey - Insights to Performance Excellence 2003

Book: David W. Hutton - From Baldrige to the Bottom Line


Special Interest Group

Baldrige Award Special Interest Group.


Special Interest Group
Special Interest Group (213 members)

Forum


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Current forum discussions about the Baldrige Award:

topic Performance Management System versus ACR
What is the main difference between Annual Confidential Report (ACR) and the Performance Management System (PMS). I agree that the ACRs were ritualistic in nature. But, the process of PMS too have the...
Rating5
 
Comments2 comments
🔥 How to Achieve Process Alignment and Harmony with the Baldrige Criteria
If you want process alignment and harmony - use the Baldrige framework and criteria to get started. The first step is having/updating an organizational profile - this is an at-a-glance of who you...
Rating3
 
Comments1 comments
topic The Plethora of Data in This Age is Confusing the Heck Out of Business Owners
To truly improve the performance of large organizations, we need an attitudinal change. Unless businesses go back to the basics, the confusion that is reigning at the present with the tumbling world e...
Rating3
 
Comments1 comments
topic Suggestion for Baldrige Model: ERP
This model should be reviewed now. We can't underestimate the value of process mgt. It should get more points because of increase in usage of ERP packages....
Rating-1
 
Comments3 comments
topic How to Apply Baldrige?
How to apply these Baldrige principles of effective performance management in practice?...
Rating-1
 
Comments2 comments
Courses

Courses about the Baldrige Award.


Beginners Course

Beginners Course

Advanced Course

Advanced Course

Course for Experts

Course for Experts

Expert Tips

Advanced insights about the Baldrige Award. Here you will find professional advices by experts.


uifcode(91)

Consultancy Tips

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Teaching Tips

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Practical Implementation Tips

Subject

Generic Application Project Plan for Baldrige

Preparing an Excellence Award Application
In the article 'How To Prepare An Excellence Award Application' (Quality Progress, May 2005), Glenn W. Bodinson provides...
Subject

The Benefits of Applying for Baldrige

Strategy, Performance
Baldrige Award applicants have cited following key benefits of the application and evaluation process: - Acceleration o...
Subject

Updated and Tailored Baldrige Criteria Items

Baldrige Refinements
The Baldrige criteria have been updated and tailored towards certain sectors in the mean time. See: - Business/nonprofi...
Information Sources

Various sources of information regarding the Baldrige Award. Here you will find powerpoints, videos, news, etc. to use in your own lectures and workshops.


Spreadsheet

Baldrige Health Check

Evaluation of Current Situation
Free spreadsheet which can be used to perform a detailed analysis of current situation and improvement areas, based on e...
Presentation

Baldrige Award

Overview of the Baldrige Performance Excellence Programm
Comprehensive oOverview, with: - Detailed information about the seven categories of the Baldrige award and the points o...

Tools

Useful tools regarding the Baldrige Award.


NWS

News

VID

Videos

PRS

Presentations

 
BKS

Books

ACA

Academic

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Compare with: Kaizen  |  Deming Cycle  |  BPR  |  EFQM  |  People CMM  |  Balanced Scorecard


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