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Bob Janis, US
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What is Total Quality Management? Definitions
I need the ultimate definition of TQM. Here is my best shot:
Total Quality Management is a management philosophy and methodology that aims to meet and exceed the customer's expectations of products and services through the continuous incremental improvement of processes and a quality-driven culture, vision and leadership style. Please advise.
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Sjors, NL
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Hard and Soft Total Quality Management (TQM)
Sometimes people distinguish between Hard Total Quality Management (TQM mainly aimed at statistically measuring quality and quality assurance, 80s) and Soft Total Quality Management (TQM seen as a philosophy, attitudinal & culture change - more like your definition, 90s).
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Marty Hunter, USA
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Definition of Total Quality Management
All of the processes, procedures, quality walks, bonus structures, employee praise and all other means of motivation do little to improve overall quality, if management is seen as aloof and disingaged from the people who decide what quality is (the customer) and the people (the employees,vendors and, subcontractors) and systems who/which deliver it to them. It is the customer who ultimately decides what quality is and a company whose staff and management are disconnected from each other cannot possibly be truly or effectively engaged with the customer.
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Dodoiyi Deinbo William-West, Nigeria
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Communication in Total Quality Management Definition
I think Bob Janis effort should be commended. However, being engaged in Public Relations, I would however say that total quality management is a management approach developed by an organisation to satisfy the expectations of all the parties that pertain to an organisation with the aim of ensuring that quality is not compromised in delivering products, services and all communication efforts.
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John Chamberlin, England (Old)
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TQM Definition
I'll offer this:
'Total Quality' is defined as - 'Meeting the customer's (agreed) requirements, first time every time, at lowest cost'. The word 'agreed' is included (in brackets) because no company or organisation does anything for nothing, and the 'quality' of the 'agreed' product or service will also have an 'agreed' cost. An 'agreed' change in the 'requirements' is likely to attract an 'agreed' change in the cost. The 'M' part of 'TQM' is there because it is 'Management-led' - if they don't 'show (and maintain) the lead', why should anyone else?.
Cheers. John C. Faculty of Business, Computing & Law, University of Derby
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Huang, Malaysia
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TQM Definition
TQM is the complete commitment to meet typical customers' criteria of expectation in products, service and also rate of productivity. (...)
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Syed Noman Mustafa
Manager, Pakistan
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Definition of Total Quality Management
Total Quality Management (TQM) is the integration of all functions and processes within an organization in order to achieve continuous improvement of quality of goods and services.
Total – “made up o (...)
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Anneke Zwart
Student (University), Netherlands
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What is Total Quality Management? Definition
Total Quality Management (TQM) is a company wide attempt to constantly increase efficiency and improve quality, thereby relying on capabilities and skills of laborers and especially of management. (...)
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Sokolova Tatiana, Russian Federation
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Defintion of Total Quality Management
@Sjors: As I understand it, hard quality management is not something different from soft quality management, we don't talk here about different types of management as statistics and assessment is the (...)
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KARTHIKEYAN
Manager, India
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JUSE Definition of TQM
TQM is a vehicle which can help to take the organisation forward with Speed and Accuracy in the business environment.
Total = Involvement of everyone and all activities in the company
Quality = Conf (...)
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