|
Jan Janssens, Luxembourg
|
TQM at Public Administrations
🔥 How does TQM work best for public administrations? Is an adapted TQM required here?
What kind of TQM models are applicable, or is a 'personalized' model necessary?
X
Join 12manage
It's free
Welcome to the forums of 12manage. In this discussion we exchange ideas about TQM at Public Administrations.
Sign up and discover more than 900 centers about management and business administration.
Log in
X
Join 12manage
It's free
Welcome to the forums of 12manage. In this discussion we exchange ideas about TQM at Public Administrations.
Sign up and discover more than 900 centers about management and business administration.
Log in
| |
|
|
| |
|
Arnaldo Carbone
Management Consultant, Italy
|
|
TQM for Public Administration: CAF
Hello Jan. I think you are looking for the Common Assessment Framework (CAF).
The CAF is a total quality management (TQM) tool which is inspired by the major Total Quality models in general, and by the Excellence Model of the European Foundation for Quality Management (EFQM) in particular. It is especially designed for public-sector organisations, taking into account their characteristics.
It can be used across the public sector as a tool for organisational self assessment. It is a result of the co-operation among the EU Ministers responsible for Public Administration.
I know that besides the master model, there are some refined versions, for example a model for Public Instruction or Justice. The basic TQM is however preserved.
In Italy this is widespread among local public administrations.
|
| |
|
Jaap de Jonge
Editor, Netherlands
|
|
Common Assessment Framework for Improving Public Organisations
The Common Assessment Framework is based on eight principles, "the principles of excellence". These eight principles are:
- Results orientation
- Citizen/Customer focus
- Leadership & constancy of purpose
- Management of processes & facts
- Involvement of people
- Continuous improvement & innovation
- Mutually beneficial partnerships
- Corporate social responsibility
The CAF has nine criteria representing the main aspects requiring consideration in any organisational analysis. There are five enabler-criteria (Enablers):
- Leadership
- Strategy & Planning
- People
- Partnerships & Resources
- Processes
and four result-criteria (Results):
- Citizen/Customer Oriented Results
- People Results
- Society Results
- Key Performance Results
The Enablers cover what an organisation does. The Results cover what an organisation achieves. By performing a self-assessment with the CAF, public sector organisations can find areas for improvement in the functioning of the organisation and in pursuing the desired results.
The CAF is especially designed for the public sector. As a matter of a fact, this focus is what distinguishes the CAF from the EFQM Excellence model.
Public management and quality in the public sector have a number of special unique conditions in comparison with the private sector. They presume basic preconditions, common to our European socio-political and administrative culture: legitimacy (democratic parliamentary), the rule of law and ethical behaviour based on common values and principles such as openness, accountability, participation, diversity, equity, social justice, solidarity, collaboration and partnerships.
The 9 criteria of the CAF model are further broken down in 28 sub-criteria. These sub-criteria identify the main issues that need to be considered when assessing a public sector organisation. Each sub-criterion is illustrated by a series of examples that explain its content.
You can find more information on the EIPA site here
|
View all comments
|
Log in
Comments by date▼