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Sarah, UK
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Understanding Perceptions of Other People and Yourself
I am looking for models or frameworks to help me understand and manage the perceptions other people and myself have but I am unable to find any?
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Jaap de Jonge
Editor, Netherlands
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Models to Understand Perceptions
Assuming your question is about understanding perceptions by other people about you, then I recommend to start with the Johari Window and the 360 Degree Feedback.
If your question is about understanding perceptions by customers about your products or services, then start with Positioning and SERVQUAL.
Or do you need to understand the perceptions by stakeholders about your firm? Then you could explore Stakeholder Analysis and Mapping.
And finally, to think about the reliability of your own perceptions about 'reality', take a look on our pages on Bounded Rationality as well as Cognitive Bias.
Hope this helps...
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K Balachandran, India
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Perceptual Process | Factors Involving Perception | Theories About Perception
1. The perceptual process involves the following steps :
a. Attention
b. Form Perception
c. Visual Depth Perception
d. Constancy
e. Movement Perception and
f. Plasticity
2. Factors influencing perception are :
a. The Perceiver who is influenced by his attitude, motive, interest, experiences and expectations.
b. The Target which is affected by its novelty, motion, sound, size, proximity and background.
c. The Situation of time, work setting and social setting.
3. Theories and factors that affect person perception are :
a. Attribution theory
b. Shortcuts in judging others
c. Selective perception
d. Projection
e. Stereotyping and
f. Halo effect.
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Priyanka, India
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The Perception You have of Yourself
Assuming you want to understand about managing perceptions from other people, the Johari Window is definitely a good start. Objectively, more than any model or theory, you need to do a self analysis:
- I would recommend you do a SWOT analysis, map it with your deliverables, analyze the trends. This will give you a fair idea about your work.
- A Root Cause Analysis can help you further analyze your behavioral strengths and weaknesses. It lets you understand the reasons for your perceptions after which you can find out the best way to manage it.
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Jon Pratlett, Australia
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Finding out your Predominant Perception Style
Agree with previous comments regarding the Johari Window and 360 degree feedback. A great start is to complete a DISC Personal Profile which will give you an indication of need motivation, strengths and limitations. We most often get feedback from someone else when they don't approve of or like what we are doing - when our approach (style) is different to theirs. Understanding each style and what motivates people with that predominant style will provide insights for you in terms of managing perceptions. If you would like more detail or to like to complete an on-line profile happy to help.
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Patricia Pitsel
Consultant, Canada
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Finding out your Interpersonal Relationship Orientation
I agree with Jon (from Australia). DISC, or any other instrument that identifies personal preferences in style, are very useful. Another useful instrument is FIRO B - Fundamental Interpersonal Relationship Orientation (Schultz) which identifies both how we express ourselves and how much we want closeness or intimacy, control, and affection or liking. This is a particularly useful instrument for teams. It can explain why some people may see a team member as "clingy" while others may see that person as simply helpful.
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S Luther, England
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Neuro Linguistic Programming
I support all the suggested models. When I learned Neuro Linguistic Programming (NLP) I learned more about perceptions my own included, and how to listen in order to learn what is important to people. Thus understand their values, beliefs, which drive their behaviour plus my own drivers.
By learning how to question, I can achieve the same outcome of the disc personal profile in general but not quite so specific. These skills have helped me give constructive feedback on careers, and help in the processes of discipline, appraisal, interviews.
Management's biggest fault is to want to tell people how to behave or what to do. We cannot change others unless they want to, but by using the right words, questions, listening skills, we may achieve the change we want. The more I use NLP, the more my listening, observation, questioning skills have developed. By understanding the other person, rapport can be built, communication productive, less conflict exists, leading to a more successful working environment. Increase in sales and keeping customers.
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Bill Boynton
Teacher, United States
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The Perceptions People Have are Their Own Personal Reality
I am trying to sponsor organizational development from what I call the inside out approach, which starts with the people in the organization, team or what ever.
I have sponsored the idea that yes, there is a letter "i" in the word team.
A team, group, department or what ever are made up of a whole bunch of "i's." that go into their make up.
I am recommending that people sit down maybe with a mirror, look into it and ask themselves what ever questions that address"
The"i" I am.
The "i" I wish I were.
The "i" I am perceived to be.
The "i" I wish I were perceived to be.
The "i" I can be.
The "i" I will be.
Perceptions of others are influenced very strongly by the perceptions of ourselves.
The inside-out approach is intended to address and build better followers.
What is wrong with organizations, institutions, society as a whole is basically at the feet of "followers, which are made up of all the "i's."
Think of it, follower ship/leadership come from the a common bond.
Talk about "change" (wow).
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smith, UK
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Understanding Perceptions by Other People
Read Stephen Covey's Seven Habits of Highly Effective People. It will help you in every area of your life. One thing I found very helpful in the book was... Listen to the other person first (Editor: " (...)
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Robin Lahiri, United Kingdom
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Perception Management Toolkit
You could try the Life Orientations methodology. A very powerful toolkit to enable you not only to understand how you yourself perceive things and operate, but also how others perceive you. It enables (...)
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Ruthann Flowers
Director, United States
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Assistance Requested
Thank you for raising this subject. I have an internal client that would like his team to look at illustrations that can be seen differently: old hag/young woman. Where can I find them and any discuss (...)
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