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Telecom Example of Six Thinking Hats
 
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Six Thinking Hats
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Rohit Singh Rohit Singh, India
24
Telecom Example of Six Thinking Hats
If a live subject can be discussed so that it is more clear how to use the Six Hat Thinking. May be some case from Telecom Industry. Thanks...

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  Gary Wong Gary Wong
Consultant, Canada
 
1
Dealing with a Service Outage
An example in the telecom industry would be the I&R (installation and repair) workers using 6th to restore service during an outage. Troubleshooting is an intuitive skill that relies on learned practices based on past experiences. What each worker on the crew has to offer needs to be properly organized otherwise a free-for-all discussion breaks out.
The crew leader would facilitate the process using a short 2-5 minute hat sequence:
Blue hat: What's the problem? Who's involved? Who's here to help?
White hat: What do we know? What don't we know? What past experiences do we have that seem similar?
Green hat: What are the possible faults? Fixes?
Red hat: Let's use our gut-feel and pick one to start.
Six Thinking Hats provides a structured, disciplined approach for trouble crews. It allows everyone the opportunity to be heard. Then the final decision is made by the crew leader.

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Special Interest Group
More on Six Thinking Hats
Summary
Forum
topic Resolving a Business Argument: Conflict Resolution
topic Six Thinking Hats is a Synched Team Process
topic Examples of Using Six Hats Thinking
topic Situational Thinking Hats?
👀Telecom Example of Six Thinking Hats
topic Techniques for Real Dialogue in Organisations
topic Other Tools to Instill Constructive Participation: Soliloquy
topic The 6 Thinking Hats Facilitator: Wearing the Blue Hat
topic Facilitating Systematic, Deliberate Thinking is not Easy to Do
topic Conditions for 6 Thinking Hats. Assumptions
topic Tools to Consider and Develop Multiple Perspectives on an Issue
topic Challenging Plans or Ideas: The Ritual Dissent Approach
topic Six Thinking Hats is Parallel Thinking
topic 6 Thinking Hats are Rubbish
topic Avoiding Groupthink with 6 Thinking Hats Process
topic Business Conflict Resolution with 6 Thinking Hats and 7 Habits
topic Taking Advantage of Conflicts in Group Decision Making
topic Seventh Thinking Hat: Grey for Wisdom
topic Everybody Should Wear More than 1 Thinking Hat
topic Example Six Thinking Hats: Response to COVID-19
topic How to Facilitate Mutual Understanding Using 6 Thinking Hats
topic Seventh Thinking Hat: Orange for Results
topic Six Hats Great for Teaching at University
topic Six Thinking Hats for Software Testing at Google
topic Six Hats is Universally Applicable
topic Top Managers Should Switch Thinking Hats
topic Distorted Western Adversarial Thinking
topic Edward de Bono Obituary
topic Can Myers-Briggs Type Indicator Improve Thinking?
topic Six Thinking Hats Status and News
🔥 Using Six Thinking Hats as an AI or LLM Prompt
topic Edward de Bono Stole Six Hats
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Six Thinking Hats


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