The Best SCM Quotes | Quality Quotess Ever


"I consider a bad bottle of Heineken to be a personal insult to me"

Freddy Heineken, founder of Dutch beer giant


"Almost all quality improvement comes via simplification of design, manufacturing, layout, processes, and procedures"

Tom Peters


"All we are doing is looking at the time line from the moment the customer gives us an order to the point when we collect the cash. And we reduce that time line by removing non-value-added wastes"

Taiichi Ohno ( 大野 耐 ) 1912-1990, Toyota Executive and father of the Toyota Production System


"If you can not describe what you are doing as a process, you do not know what you are doing"

W. Edwards Deming 1900-1993, American continuous improvement management guru and father of the Deming Cycle


"The best supply chains aren't just fast and cost-effective. They are also agile and adaptable, and they ensure that all their companies' interests stay aligned"

Hau L. Lee, US Professor of Operations, Information and Technology in Harvard Business Review, Oct. 2004


"Outsourcing is no panacea. It's often called the "make or break" decision. Well, let me tell you, it can quickly become the make or break decision"

Joe Neubacher, CEO of food-services firm ARA Services (1993)


"Even though quality cannot be defined, you know what quality is"

Robert M. Pirsig 1928-, American philosopher


"Operational excellence remains a greater imperative than most companies and most executives acknowledge"

Gene Tyndall in Supercharging Supply Chains (1998)

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