Goldring's 3 Faces of Management

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Goldring's 3 Faces of Management
Stewart Goldring, Director, United Kingdom

A paradigm describing preferred interaction styles during supervision and appraisal.

The Paradigm describes 3 faces a Manager can present to a subordinate during supervision and appraisal.
The smiling face - manager presents as smiling and cheerful - sometimes regarsdless of message or interaction. Related to working 'with' colleagues and problem solving 'together.' in this way - the manager is a member of the team.
Advantages - may lighten mood and ease tension. Disadvantage - difficult to do when you have to givwe bad news, criticize or discipline.
The stern face - manger presents a rather autocratic face to the subordinate.
Advantages - useful in a dominating role or when criticism is needed
Disadvantage - staff are intimidated
Neutral face - preferred style when supervising or disciplining. Enables manager to listen and give critical analysis without intimidation or light heartedness. Preferred because of its professional view - supporting excellence - enabling the subordinate to speak and explain.

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