Idea / Human Resources

Ebenezer Gawu, Member, Student (University), China


• A clear understanding and commitment of the management to the desirable change need to prevent any conflicts and operational barriers; • Good dynamic and effective leadership will have to take place and be supported by the managers of COMPANY A; • It is also importance to consider teamwork in decision process. The employees have to be integrated into the change process management; • To become more service-focused company, COMPANY A will have to look at a culture of communication, so that people can use the advantage of a good working team for the progress and the company's success. Mayo's motivation theory also suggests that effective communication is an essential part of organisational changes and an effective foundation of modern organisations. Hence, M&S has to put greater emphasis on improvement of interpersonal communication skills of all organisational members; • As McGregor's theory proves, employees are likely to be motivated by the goals of achievement and " self-esteem ". By rewarding staff and by leading people, COMPANY A would build a good management for a medium-term success; • Staff involvement and participation are likely to contribute to a sense of responsibility and ownership and, hence, organisational commitment and loyalty. The norms and beliefs that enhance an organisation's ability to receive, interpret, and translate signals from the environment into internal organisational and behavioural change will promote its survival, growth and development; • It may be important to clarify the strategy throughout the hierarchy to every employee (Huang, 2001). An effective two-way flow of information and communication has to take place, so that everyone will be aware about the goals and visions of the company's growth. Face-to-face, one-to-one communication through to routine bulletins on notice boards and circulars sent around the organization might take place for effective communication of the message. Staff meetings have to take place to inform everyone about the changes and prevent misunderstanding and dissatisfaction. In order to get a feedback on the changes, two-way communication approach has to be encouraged; • A good strategy for dealing with conflicts and contingency system is also essential form for the operational process.

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