Root Cause Analysis

Knowledge Center





Finding the real cause of a problem. Explanation of Root Cause Analysis.


What is Root Cause Analysis? Description

Root Cause Analysis (RCA) is a structured step by step technique that focuses on finding the real cause of a problem and dealing with that. Rather than merely dealing with its symptoms. Root Cause Analysis is a procedure for ascertaining and analyzing the causes of problems, to determine how these problems can be solved or be prevented from occurring. It is a process to help stakeholders to understand causes of a problem well enough to achieve permanent resolution of that problem.


Usage of Root Cause Analysis. Benefits

Most problematic situations which arise within organizations have multiple approaches to deal with them. These different approaches generally require different levels of resource expenditure to execute them. Because of the perceived immediacy which exists in most of these situations, there is a tendency to opt for the solution which is the most expedient in terms of quickly dealing with the situation.

In doing this, the tendency is generally to treat the symptoms rather than the underlying fundamental problem that is actually responsible for the situation occurring (root cause). Yet, through choosing this expeditious approach to deal with the symptoms, the problematic situation may likely occur again, and must be dealt with over and over again. The costs of these quick solutions can be high over time.


The goal of a Root Cause Analysis is to find out:

  • What happened.
  • Why it happened.
  • What can be done to prevent the problem from happening again.

A root cause is one of the most basic, or fundamental causes of the situation (condition) with which we are concerned. Since the situation (condition) is usually affected by many things (physical conditions, human behavior, behavior of systems, or processes), several root causes will usually be found. Compare: Cause and Effect Diagram


Steps in Root Cause Analysis. Process

The most common element of RCA method variants includes asking why today's situation (condition) occurred. While the answers are recorded. And then asking why for each answer, again and again. RCA attempts to identify contributing factors and all causes. This allows you to proceed further, by asking why, until the desired goal of finding the "root" causes is reached.

Finding root causes will lead us to the next step: to evaluate the best method to change the root cause, so we can improve our current condition. That is another process, commonly known as: corrective and preventive action. While we are searching for root cause, we must remember to review each found cause and factor for correction as well, since this can also provide for great improvements.


While the terminology RCA is generic, in the sense that there exist many different variants of the methodology, it does indicate that some kind of structural methodology will be used on the problem.


Limitations of Root Cause Analysis. Disadvantages

  • This method presupposes a single source of the problem. In reality, the situation may be more complex.

Special Interest Group - Root Cause Analysis


Special Interest Group (140 members)


Forum - Root Cause Analysis  

Discussions about Root Cause Analysis.


  Root Causes Categories in Financial Services
We operate in a Financial Services environment and would like to know if anyone has a set of basic c (...)
 
 
 
 
  Follow-up on Root Cause Analysis (RCA)
Once the causes have been identified and recommendations are written, who becomes the owner of the R (...)
 
 
 
 
  Common Reasons for Root Cause Analysis?
Root cause analysis, as any other improvement initiative, should only be done if it brings benefits (...)
 
 
 
 
  Links between Root Cause Analysis and Business Process Improvement
Let's get some views on the interaction or link between RCA and Business Process Management (BPM) or (...)
 
 
 
 
Hot You Root Cause, I Root Cause... we All Root Cause
So, what's special about the way you do Root Cause Analysis (RCA)? 1. What industry or domain is (...)
 
 
 
 

Best Practices - Root Cause Analysis

Here you find the most valuable discussions from the past.


  The Ultimate Quotes on Root Cause Analysis
Do you know some deep, famous or funny quotes on Root Cause Analysis? Quotations? Proverbs? Please s (...)
 
 
 
 
  Limitations of Root Cause Analysis
The RCA model assumes: 1. Linearity 2. The existence of cause and effect relationship 3. That a s (...)
 
 
 
 
  What are Common Errors while Performing Root Cause Analysis (RCA)?
I would like to list out the common errors while performing an RCA. I feel this would really help pr (...)
 
 
 
 
  Other Names for Root Cause Analysis
Another term which is sometimes used for Root Cause Analysis is Critical Event Analysis. (...)
 
 
 
 
  The Problem with Management Pragmatism
Managers often hide behind the magic word "pragmatism" to justify their wrong quick-fix approach in (...)
 
 
 
 

Expert Tips - Root Cause Analysis

Here you will find advices by experts.


 

8-Step Root Cause Analysis (RCA) Process

Implementing Root Cause Analysis, RCA Process (...)
 
 
 

The 5 Whys Method. Definition and How to Apply

Alternative to RCA (...)
 
 
 

Approaches to Conducting RCA Activities

Root Cause Analysis Methods (...)
 
 
 

4-Step Root Cause Analysis (RCA) Process

Root Cause Analysis Process (...)
 
 
 

5 Root Cause Analysis Schools

Understanding Root Cause Analysis (...)
 
 
 

3 Root Causes of Disagreement in Team Decision-making Processes

Group Decision-making, Team Decision-making, Reasons for Disagreement, 3 Fs, Group Collaboration (...)
 
 
 

3 Potential Categories of (Root) Causes

Root Cause Analysis, Ishikawa, 8D, TOC (...)
 
 
 

Team-oriented Root Cause Analysis

Team-oriented RCA (...)
 
 

Resources - Root Cause Analysis

Here you find powerpoint presentations, micro-learning videos and further information sources.


Personal Problem Solving: Process, Principles and Efficiency

Problem Solving Process, Problem Solving Stages, Problem Solving Steps, Interpersonal Problem Solving (...)
 

Comparison 3 RCA tools

Effectiveness CED / ID / CRT (...)
 

Example of Root Cause Analysis: The Jefferson Memorial

Root Cause Analysis, RCA, 5 Whys, Ishikawa Diagram, Cause and Effect Analysis (...)
 

How to Use the 5 Whys in Root Cause Analysis

Root Cause Analysis, RCA, 5 Whys Technique, Why-Why Analysis, Ishikawa Diagram (...)
 

Determining the Root Cause of a Problem

Root Cause Analysis, Problem Solving, Analysing (...)
 

Using the Whys Method

Six Sigma, Toyoda, Toyota, Lean Production, Root Cause Analysis (...)
 

First Introduction to 8D Problem Solving and Root Cause Analysis

Initial Understanding of Causes of Problems, Workshops, Trainings (...)
 

Compare with Root Cause Analysis: Theory of Constraints  |  Cause and Effect Diagram  |  8D Problem Solving  |  Dialectical Inquiry  |  Mind Mapping  |  Pyramid Principle  |  Delphi Method  |  Analogical Strategic Reasoning  |  Action Learning  |  Brainstorming  |  Six Thinking Hats  |  Kepner-Tregoe Matrix  |  Crisis Management  |  Scenario Planning  |  Game Theory  |  Real Options  |  Plausibility Theory  |  RACI  |  Hoshin Kanri - Policy Deployment  |  Turnaround Management


Return to Management Hub: Communication & Skills  |  Decision-making & Valuation  |  Strategy


More Management Methods, Models and Theory

Special Interest Group Leader
Bill Wilson
Analyst

 


About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
© 2019 12manage - The Executive Fast Track. V15.2 - Last updated: 9-12-2019. All names ™ of their owners.