Seven Surprises for New CEOs
(Michael Porter)

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The Seven Surprises for New CEOs were described for the first time in the HBR of October 2004 in an article regarding CEO Leadership by Michael Porter, Jay Lorsch and Nitin Nohria.

As a newly appointed CEO, one may think to finally have the power to set strategy. The authority to make things happen, and full access to the finer points of your business. But if you expect that this job is so simple, you'd better wake up now. You bear full responsibility for your company's well-being. But you are a few steps away from many important business factors. You have more power than anybody in the corporation, but you need to use it with extreme caution.

Porter, Lorsch and Nohria have discovered that nothing - not even leading a large business within the company - fully prepares a person to be the chief executive.

The seven most common SURPRISES for new CEOs:

1. You can't run the company. The sheer volume and intensity of external demands take many by surprise. Almost every new chief executive struggles to manage the time drain of attending to shareholders, analysts, board members, industry groups, politicians, and other constituencies.
2. Giving orders is very costly. No proposal should reach the CEO for final approval, unless he can ratify it with enthusiasm. Before then, everyone working on the matter should have raised and resolved any potential deal breakers. The CEO should be brought into the discussion only at strategically significant moments to give feedback and support.
3. It is hard to know what is really going on. Certainly, CEOs are flooded with information, but reliable information is surprisingly scarce. All information coming to the top of the enterprise is filtered, sometimes with good intentions, sometimes with not such good intentions.
4. You are always sending a message. The words and actions of a CEO, however small or said casually, are instantly spread and amplified, scrutinized, interpreted and sometimes drastically misinterpreted. Compare: Charismatic Leadership
5. You are not the boss. Although the CEO may sit on the top of the management hierarchy, he still reports to the board of directors. Ultimately, the board is in charge. Not the CEO.
6. Pleasing shareholders is not the goal. CEOs must recognize that, ultimately, it is only long-term value creation that is important. Today's growth expectations or even the stock price are not so relevant. Compare: Moral Purpose
7. You are still only human. CEO should recognize that he needs connections to the world outside his organization, at home and in the community. In order to avoid that he is completely consumed by his corporate life.

These Seven Surprises for new CEOs carry some important lessons:

• First, as a new CEO you must learn to manage organizational context rather than focus on daily operations.
• Second, you must recognize that your position does not confer the right to lead, nor your position guarantees the loyalty of the organization.
• Finally, you must remember that you are subject to a range of limitations, even though others might treat you as if you were omnipotent.

Forum Forum discussions about the Seven Surprises for New CEOs. Below you can ask a question about this topic, share your experiences, report a new development, or explain something. Start a new topic about Seven Surprises for New CEOs Share your knowledge here (or ask a question)   Even CEOs Need Time to Learn... Anyone new to a position is a learner; most CEOs will not readily appreciate that. To be the top boss is a cherished ambition. On attaining it, one invariably presses the "undo' switch to assert ... 8   1 comments Undercutting CEO Power In Fortune (Europe, March 12, 2007, no. 4) Geoff Colvin mentions some new rules that decrease the authority of existing (US) CEOs in favor of the shareholders: 1. From 1993, institutional shareholders... 8   Don't underestimate the emotional and positional power a CEO has The emotional and positional power a CEO exercises is drastically underestimated by new CEOs. Serious attention to words and potential meanings, physical interactions and worst possible presumptions o... 8   Even CEOs Need Support from their Team CEOs need to know that the team they are leading is very important if they want be successful. The support from the team is crucial and one goal should be to win that support. It is easy and als... 8   2 comments Alternate Meanings of CEO: Chief Excitement Officer Besides the standard - Chief Executive Officer and the already mentioned in this forum: - Chief Enabling Officer / Chief Empowerment Officer we can also see CEO as: - Chief Ex... 6   1 comments 🔥 NEW The Importance of Empathy, Gratitude and Generosity for (New) Leaders New leaders encounter challenges as they move up the ladder, a disturbing one of which is so called the 'power paradox'. When people start to feel powerful or enjoy a position of privilege, the select... 5   1 comments Being a Chief Executive Officer (CEO) is Easy The CEO can choose between authority or knowledge. Trusting the team is a key for success. A CEO should focus only on strategic things and delegate other functions to subordinates. A CEO can create th... 5   1 comments On #6: Shareholder Pleasing is not the Goal Well I think Porter is missing an important point when he says pleasing shareholders is not a goal. I am not a professor on a university but my school is 30 years practice in multinationals. If a CEO ... 5   1 comments 7 More CEO Surprises 1. He can be the loneliest person in the middle of nowhere. 2. Confidentiality on certain issues makes him lonelier still. 3. Figuring out the real enemies, within and without. 4. 90% o... 4   CEO: the Strategist of Business Despite of surprising himself with a lot of challenges, the CEO will be accountable for an effective strategy applied with agility and intelligence to the business. That means... he is the comman... 4   Combine Top Down with Bottom Up Thinking I guess sometimes man must change his view to the company; not always looking and thinking from the top down, but sometimes explore a bottom up approach as well. This allows one to find out more thing... 4   1 comments Assimilating the Right Type of Information A CEO is usually flooded with information which can become confusing. What the CEO ought to do is to place all relevant information on the yardstick of the wider vision of the company. Once the ... 3   The Top Leader's View: A Leadership Labyrinth Working on my dissertation in Leadership raised an interesting series of questions for me. 1. Is there still a leadership ceiling once you reached the top leadership position? 2. If we're as... 3   2 comments CEO's Dilemma: Infinite Business Possibilities in a Finite Company! In an organizations, there are many choices to make about the dimensions of strategy, management, intelligence, synergy and innovation to achieve business success. Disagreements in the organizati... 2   On #3: It's Hard to Know what is Really Going On What are the most effective ways for a CEO to determine if the information she/he is getting is accurate?... 2   2 comments On #7: Even a CEO is Still Only Human I gained a better understanding upon review of the seven most common surprises for new CEO's. I also favor the idea of servant leadership, which the seven most common surprises for new CEO's prompted ... 1   2 comments CEO is a Facilitator and Needs Followers A new CEO must share his/her vision to the organization in order to attract followers. In the whole process, the CEO must also be ready to be led by the followers. Carrying out a stakeholder anal... 0   1 comments Surprises to a CEO: You Need to Deal with Undercurrents As a ship sails along the sea, there are undercurrents that tend to limit speed and change direction. The captain of the ship (CEO) has to have knowledge, plans and strategies to undercut these counte... -1

Best Practices The best, top-rated topics about the Seven Surprises for New CEOs. Here you will find the most valuable ideas and practical suggestions. Chief Enabling Officer In a predominantly knowledge-based organization, it would be more productive for a CEO to see himself as a 'Chief Enabling Officer', and adopt the philosophy of the book "Employees first, customers se... 15   46 comments

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