Utkontraktering (Outsourcing)

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Överförande av affärsprocesser. Förklaring till Utkontraktering / Outsourcing.

Vad är utkontraktering? Definition

Outsourcing är en strategisk ledningsmodell där affärsprocesser överförs till ett annat företag. Konceptet är: att låta en tredje parts tjänsteleverantör utföra ledningen och/eller det dagliga utförandet av en eller flera affärsfunktioner. Denna tredjeparts tjänsteleverantör insourcing/inkontrakterar samma processer. Outsourcing uppstår, när ett företag använder externa företag för att erbjuda en nödvändig affärsfunktion som kanske annars skulle ha gjorts inhouse/inom det egna företaget.

Den skiljer sig från underkontraktering, därför att funktionen ges på basis av en fortlöpande tjänst i stället för ett specifikt projekt. Det kan ges på samma ställe eller på en annan plats, i samma land eller i ett helt annat land (offshoring).

I dess mest framskjutna form kan utkontraktering göra det möjligt att bygga ett stort helt virtuellt företag med endast en anställd: självaste entreprenören.

Varför affärsprocessoutsourcing? De huvudsakliga skälen

De viktigaste grunderna för en outsourcing är:

1. Att göra en organisation konkurrenskraftigare, genom att fokusera på dess kärnverksamhet Kärnkompetens.
2. Att uppnå kostnadsreducering och effektivisering.
3. Att få tillgång till specialla resurser eller kapaciteter. Jämför: 3:e Parts Logistik (3PL)
4. Att stimulera till entreprenörskap i mindre organisatoriska enheter.

utkontrakterings affärsmodeller

Åtminstone tre affärsprocess utkontrakterings modeller finns som utmärker sig:

1. Gemensamma Tjänster. (Se nedan),
2. Spin Off /Sidoeffekt. Detta spin-off företag lämnar moderbolaget för att specialisera sig på vissa bestämda aktiviteter som är utkontrakterade vid moderbolaget.
3. Outsourcing till en extern organisation. Jämför: Organisationskarta.

Andra potentiella fördelar med outsourcing

• Förnyat fokus på kärnverksamheten.
• Mildrande av risker genom att lita på en expert.
• Förbättrad kundtillfredsställelse genom förbättrade processer vilken inte är en del av företagets kultur eller erfarenhet.
• Förmåga att belöna arbetare med karriärmöjligheter i ett specialiserat företag.
• Projektförbättring.
• Tjänste och service förbättringar.
• Kompetensförbättring.
• Kompetensbevarande.
• Kompetenstillgång.
• Teknologi tillskott.
• Kostnadsredovisning och total synlighet av redovisning och prestationer i en affärsprocess.
• Kostnadsreducering.
• Management av volatilitet i kostnader genom finansiell teknik.
• Tillgångsomvandling.
• Undvikande av kapitalinvesteringar.

Ordlista för en typisk utkontrakteringsterminologi:

Utkontraktering Forumet   Combining Outsourcing with the Wisdom of the Crowd: Crowdsourcing In the HBR of April 2013, K.J.Boudreau and K.R. Lakhani are writing about the concept of Crowdsourcing (C). According to them C is a recent development in which organizations use the crowd for problem solving, innovation, research and consultancy; it...           Outsourcing SOX Acitvities There are a lot of articles about SOX compliance in outsourcing. How about outsourcing SOX acitvities? When you are outsourcing your SOX acitivities, are you still in control? Is it possible to do? What are the risks?...           Keep Core Competencies or Become a Solution Provider As speed in business transformation increases, management has to decide whether to: - Remain a leader in core business areas, or - Become a solution provider, integrating all necessary business talents. Market and competition analysis ...           Loss of Buyer's Competence due to Outsourcing If you outsource something that you make today, you are probably a very competent buyer. Some years later you may not have the competence to make this component or perform this activity anymore and (even worse) you may not even have enough knowl...           Incentivised Outsourcing Contracts I've been looking to see any proof that incentivised contracts in outsourcing really work i.e. do they actually increase quality or meet on-time delivery deadlines etc, etc? Anyone put any statistics onto this question?...           Public Services Outsourcing Given 35 years of both private and public sector experience, I am very cautious of embracing outsourcing as a panacea for reducing costs and increasing performance in public services. As experience has shown, when governments outsource public work...           What is Outsourcing - Definition Is the management or day-to-day execution of an entire business function by a third-party service provider. Outsourced services may by provided on or off premises in the same country, or in a separate country. Outsourcing enables a compan...           How to Maintain Control in Outsourcing (jobwork) I am working on a outsourcing project witha textile company. Here the weaving process is outsourced to an external vendor. I need to know what are the various control measures one can use over the vendors in outsourcing. Please suggest. Thanks in adv...           Shared Services Models and Theories I'm doing a research on shared services in the public sector. Does anyone have info on the types of models and theories available in shared services?...           Pricing of Outsourcing Could someone advise how pricing is done in the outsourcing industry?...           Outsourcing Customer Services My experience is the bigger the company moving to outsourcing of customer service, the higher the risk in customer satisfaction. Offshoring increases the risk even more....           What is Integral Outsourcing? A new term, coming from the UK, is 'Integral Outsourcing', basically outsourcing the outsourcing. In the past decennia, several (non-core) processes have been outsourced in many organizations. For example company canteens, catering, cleaning, an...         Börja ett nytt ämne

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Best Practices - Utkontraktering Premium   How to Estimate Loss of Intellectual Property in Case of Outsourcing I am working on the analysis of a product which is already being produced... Completely in-house in our company. My task is to draw a model in which effects of outsourcing are visible. I would like to know the effect on IP (intellectual property) as ...           When to Outsource Innovation? According to Michael A. Stanko, Jonathan D. Bohlmann and Roger J. Calantone in the article “Outsourcing Innovation” (Executive Adviser, November 2009), outsourcing research and development and the creation of new products can help companies to slash ...           Disadvantages of Outsourcing All the above mentioned benefits made me think: OK, but what are the limitations and disadvantages of outsourcing? I can think of these: 1. Less management control over the outsourced activities 2. Increased overhead costs (fo...

Expert Tips (ENG) - Outsourcing Premium   Outsourcing Alternative: Insourcing These outsourcing risks are the reasons why companies should first ponder on it before plunging in. In fact, a better alternative would be where your ... Usage (application): Insourcing       Offshoring of Creative Work and Knowledge Work I recommend the amusing and instructive case by management writer Stephen Brown in Harvard Business Review September 2008 about the question: Is hi... Usage (application): The Future of High End Outsourcing       Benefits of Outsourcing Innovation Michael A. Stanko, Jonathan D. Bohlmann and Roger J. Calantone (“Outsourcing Innovation”, Executive Adviser, November 2009) argue that outsourcing inn... Usage (application): Improving Innovation Performance       Onshoring In a recent article titled "How to Make Onshoring Work" by Aditya Pande (Harvard Business Review, March 2011), the author argues that many organiza... Usage (application): Making Onshoring Work       Dimensions of Business Processes to Consider before Outsourcing Researchers Deepa Mani, Anitesh Barua and Andrew B. Whinston have found that outsourcing arrangements stand a better chance of generating the desired ... Usage (application): Determining Outsourcing Viability of a Process       When Should a Firm Consider to Outsource Innovation? According to Michael A. Stanko, Jonathan D. Bohlmann and Roger J. Calantone in the article “Outsourcing Innovation” (Executive Adviser, November 2009)... Usage (application): Outsourcing Best Practices, Innovation       List of Reasons for Offshoring Increasingly, companies no longer perceive offshoring as a way of cost cutting only, but also as a growth strategy. Recent results of an ongoing surve... Usage (application): Offshoring, Outsourcing, Best Practices       Traditional versus Transformational Outsourcing Nowadays, we can distinguish two types of outsourcing: traditional– and transformational outsourcing. - T... Usage (application): Cost Reduction versus Adaptability       Service Level Agreements and Service Level Management In today’s highly globalized and specialized business environment, characterized by frequent outsourcing of one or more business processes, terms like... Usage (application): Effective BPO Management       Outsourcing Trends In an article (How to be an Outsourcing Virtuoso) by Vinay Couto and Ashok Divakaran they mention 4 trends for outsourcing providers: 1. An Expa... Usage (application): Outsourcing, Market Development

Resurser - Utkontraktering Premium   Nyheter Business Process Outsourcing         Nyheter Strategi Utkontraktering         Videor Business Process Outsourcing         Videor Strategi Utkontraktering         Presentationer Business Process Outsourcing         Presentationer Strategi Utkontraktering         Mer Business Process Outsourcing         Mer Strategi Utkontraktering

Jämför outsourcing med:   Business Process Reengineeringmetoden Hammer och Champy  |  Vertikal Integration  |  Horisontell Integration  |  Samskapande Prahalad och Ramaswamy  |  Värdeflödeskartläggning  |  Värdekedjan Porter  |  Kärnkompetens  |  Traditionell Handel och Internet  |  Deltamodellen  |  Företagsledningens Utköp (Management Buyout)  |  Förvärvs och Integrations Angrepssätt Haspeslagh och Jemison  |  SWOT-analys  |  Benchmarkingmetod  |  3:e Parts Logistik (3PL)   |  Leverantörsstyrda Lager, VMI

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