The Kepner-Tregoe Matrix™ is a special, well-orchestrated, synchronized
and documented Root Cause Analysis and decision-making method.
It is a conscious, step-by-step approach for systematically solving problems,
making good decisions, and analyzing potential risks and opportunities. It
helps you maximize critical thinking skills, systematically organize and prioritize
information, set objectives, evaluate alternatives, and analyze impact.
The Kepner-Tregoe analysis provides assistance with unbiased decision-making.
It is a structured methodology for identifying and ranking all factors critical
to the decision. As a tool, this process is used primarily because it limits
conscious and unconscious biases that tend to track a decision away from its
primary objectives. This methodology can be applied to nearly all decisions
ranging from product marketing to site selection.
The user of Kepner-Tregoe analytics comprehensively evaluates alternative
courses of action to optimize the ultimate results based on explicit objectives.
Kepner-Tregoe approach to decision analysis. Steps
Prepare a decision statement having both an action and a result component.
Establish strategic requirements (Musts), operational objectives (Wants),
and restraints (Limits)
Rank objectives and assign relative weights.
Generate alternatives.
Assign a relative score for each alternative on an objective-by-objective
basis.
Calculate a weighted score for each alternative and identify the top
two or three.
List adverse consequences for each top alternative and evaluate probability
(high, medium, low) and severity (high, medium, low).
Make a final, single choice between top alternatives.
Book: Charles H.
Kepner and Benjamin B. Tregoe - The New Rational Manager
Book: Dean L. Gano
a.o. - Apollo Root Cause Analysis
Special Interest Group
Kepner-Tregoe Problem-solving Special Interest Group.
Forum discussions about Kepner-Tregoe Problem-solving. Below you can ask a question about this topic, share your experiences, report a new development, or explain something.
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Recent Developments in Kepner Thinking and Tools
Here's some further background on Dr. Charles (Chuck) Kepner and recent developments.
Dr. Kepner and some of the consultants working with the traditional Kepner processes started to experience that t...
Applying Root Cause Analysis In an article, Roger Shaw mentions the following 8-stage Root Cause Analysis Process:
1. Preserve the site and evidence...
Should one ask: Why? or What? The reference to RCA leads to the conclusion that a completed RCA is the compilation of stakeholder views of "why" a sit...
Understanding Root Cause Analysis 5 schools of RCA could be distinguished depending on their origin:
1. SAFETY-BASED RCA descends from the fields of acci...
Team-oriented method The 8-D problem solving process, is a team-oriented method of problem solving. It applies process and statistical tools ...
Information Sources
Various sources of information regarding Kepner-Tregoe Problem-solving. Here you will find powerpoints, videos, news, etc. to use in your own lectures and workshops.
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