Impact/Value framework[影响/价值框架图]


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重视信息技术的价值。 Hammer和Mangurian的Impact/Value framework[影响/价值框架图解析。 (‘87)

 Impact/Value framework[影响/价值框架图]1987年,Michael Hammer和Glenn Mangurian共同发表了一篇文章,名为《通讯技术的变革价值》(The Changing Value of Communication Technology),在这篇文章里,他们介绍了用以衡量信息技术价值的影响/价值框架图。


  • 时间(Time: 尤其表现在时间压缩上。
  • 距离(Distance: 尤其表现在克服地域局限上。
  • 关系(Relationships: 有时组织关系能够被重新定义。


  • 效率(Efficiency,即“正确地”做事,如提高产能。
  • 效能(Effectiveness,即做“正确的”事,如执行好的管理。
  • 创新(Innovation),即“创新性”做事,如改善产品与服务。



    A1. 竞争优势

    A2. 战略结盟

    A3. 客户关系


    B1. 信息访问

    B2. 信息质量

    B3. 信息弹性

    C1。 通讯效率
    C2. 系统开发效率
    C3. 业务效率

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