In un loro articolo del 1987 “The changing value of communications technology„ Michael Hammer e Glenn Mangurian hanno presentato la struttura Impatto/Valore che può essere usata per studiare il valore della Information Technology.
Asse verticale della Struttura Impatto/Valore
- Tempo: in particolare la compressione del tempo è importante.
- Distanza: in particolare sormontare le limitazioni geografiche è importante.
- Rapporti: a volte i rapporti organizzativi possono essere ridefiniti.
Asse orizzontale della Struttura Impatto/Valore
- L'efficienza è fare “le cose„ giuste, per esempio aumentare la produttività.
- L'efficacia è fare “la giusta„ cosa, per esempio una gestione migliore.
- L'innovazione è fare “nuove„ cose, per esempio migliorare i prodotti ed i servizi.
Alternativamente, i benefici della Information Technology possono essere categorizzati come:
A. Benefici strategici
A1. Vantaggio Competitivo
A2. Allineamento
A3. Relazioni col Cliente
B. Benefici informativi
B1. Accesso all'informazione
B2. Qualità delle informazioni
B3. Flessibilità delle informazioni
C. Benefici Transazionali C1. Efficienza delle Comunicazioni C2. Efficienza dello Sviluppo dei Sistemi C3. Efficienza a livello di Business
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Republishing in int...
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