Impact/Value framework

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Valuing Information Technology. Explanation of Impact/Value framework of Hammer and Mangurian. ('87)

In their 1987 article "The changing value of communications technology" Michael Hammer and Glenn Mangurian presented the Impact/Value framework that can be used to think about the value of Information Technology.

Vertical axis of the Impact/Value framework

• Time: in particular time compression is important.
• Distance: in particular overcoming geographical limitations is significant.
• Relationships: sometimes organizational relationships can be redefined.

Horizontal axis of the Impact/Value framework

• Efficiency is Doing the "things" right, for example increased productivity.
• Effectiveness is Doing the "right" thing, for example better management.
• Innovation is Doing "new" things, for example improve products and services.

Alternatively, the benefits of Information Technology can be categorized as:

A. Strategic Benefits

    A1. Competitive Advantage

    A2. Alignment

    A3. Customer Relations

B. Informational Benefits

    B1. Information access

    B2. Information quality

    B3. Information flexibility

C. Transactional Benefits
    C1. Communications Efficiency
    C2. Systems Development Efficiency
    C3. Business Efficiency

Impact/Value framework Special Interest Group Special Interest Group (1216 members)

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Resources - Impact/Value framework Organizational Agility and the Role of Information Systems   Customer Behavior on the Internet   Information Management as Enabler of Transparency and Public trust   Information Systems in Today's Organizations   The Internet / Social Media Revolution   Integration of Social Media in Business   Social Media for Business   Change Management in an Information Technology / IT Context   Social Networks and Ethical Issues   Speech Kotler on Internet Marketing   Impact/Value Framework Diagram     News about Information Value         News about Information Strategic         Videos about Information Value         Videos about Information Strategic         Presentations about Information Value         Presentations about Information Strategic         Books about Information Value         Books about Information Strategic         More about Information Value         More about Information Strategic       Accelerate your management career

Compare with the Impact/Value framework: TDC Matrix  |  Strategic Thrusts  |  Twelve Principles of the Network Economy  |  Multi Channel Marketing  |  Strategic Alignment  |  Delta Model

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