Impact/Value framework

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Impact/Value frameworkIn their 1987 article "The changing value of communications technology" Michael Hammer and Glenn Mangurian presented the Impact/Value framework that can be used to think about the value of Information Technology.


Vertical axis of the Impact/Value framework

  • Time: in particular time compression is important.
  • Distance: in particular overcoming geographical limitations is significant.
  • Relationships: sometimes organizational relationships can be redefined.

Horizontal axis of the Impact/Value framework

  • Efficiency is Doing the "things" right, for example increased productivity.
  • Effectiveness is Doing the "right" thing, for example better management.
  • Innovation is Doing "new" things, for example improve products and services.

Alternatively, the benefits of Information Technology can be categorized as:


A. Strategic Benefits

    A1. Competitive Advantage

    A2. Alignment

    A3. Customer Relations

B. Informational Benefits

    B1. Information access

    B2. Information quality

    B3. Information flexibility

C. Transactional Benefits
    C1. Communications Efficiency
    C2. Systems Development Efficiency
    C3. Business Efficiency


Special Interest Group - Impact / Value of Information Technology


Special Interest Group (1164 members)


Forum - Impact / Value of Information Technology  

Discussions about Impact / Value of Information Technology.


  (How) should you manage smart phones and Facebook usage by employees?
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  Impact / Value Framework Implementation
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  Impact of Internet and IT on Communication?
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  The Impact and Use of ICT and Internet in Higher Education
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  Impact of ICT and Internet on HR
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  Integrating Social Media Into Business
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Best Practices - Impact / Value of Information Technology

Here you find the most valuable discussions from the past.


  The Impact of IT and AI on Human Work and Employment
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Expert Tips - Impact / Value of Information Technology

Here you will find advices by experts.


 

Key Challenges of Internet Age for Management and for Product and Service Development

R&D, Product Development, Service Development, Strategy, Marketing, Innovation, Visioning (...)
 
 
 

Characteristics of Organizations with an IT-driven Business Transformation Strategy

IT-driven Strategy, IT-led Strategy, Competitive Potential, Innovation Accelerators, Disruptive Innovation (...)
 
 
 

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Enterprise 2.0, Social Media Integration, Business Process Management (...)
 
 
 

Strategic Options for Dot-coms and Established Firms

Internet Strategy, Business Strategy (...)
 
 

Resources - Impact / Value of Information Technology

Here you find powerpoint presentations, micro-learning videos and further information sources.


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Information Systems in Today's Organizations

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The Internet / Social Media Revolution

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Integration of Social Media in Business

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Social Media for Business

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Change Management, Information Systems Planning, Information Systems Architecture, Information Systems Implementation (...)
 

Social Networks and Ethical Issues

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Speech Kotler on Internet Marketing

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Impact/Value Framework Diagram

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Compare with the Impact/Value framework: TDC Matrix  |  Strategic Thrusts  |  Twelve Principles of the Network Economy  |  Multi Channel Marketing  |  Strategic Alignment  |  Delta Model


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