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In their 1987 article "The changing value of communications technology" Michael Hammer and Glenn Mangurian presented the Impact/Value framework that can be used to think about the value of Information Technology.

Vertical axis of the Impact/Value framework

Time: in particular time compression is important.
Distance: in particular overcoming geographical limitations is significant.
Relationships: sometimes organizational relationships can be redefined.

Horizontal axis of the Impact/Value framework

Efficiency is Doing the "things" right, for example increased productivity.
Effectiveness is Doing the "right" thing, for example better management.
Innovation is Doing "new" things, for example improve products and services.

Alternatively, the benefits of Information Technology can be categorized as:

A. Strategic Benefits

A1. Competitive Advantage

A2. Alignment

A3. Customer Relations

B. Informational Benefits

B1. Information access

B2. Information quality

B3. Information flexibility

C. Transactional Benefits
    C1. Communications Efficiency
    C2. Systems Development Efficiency
    C3. Business Efficiency

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Best Practices about Impact / Value of Information Technology

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Information Sources about Impact / Value of Information Technology

Here you will find powerpoints, videos, news, etc. to use in your own lectures and workshops.

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