Impact/Value framework

Knowledge Center


Valuing Information Technology. Explanation of Impact/Value framework of Hammer and Mangurian. ('87)


  1. Summary
  2. Forum
  3. Best Practices
  4. Expert Tips
  5. Resources
  6. Print

Impact/Value frameworkIn their 1987 article "The changing value of communications technology" Michael Hammer and Glenn Mangurian presented the Impact/Value framework that can be used to think about the value of Information Technology.

Vertical axis of the Impact/Value framework

  • Time: in particular time compression is important.
  • Distance: in particular overcoming geographical limitations is significant.
  • Relationships: sometimes organizational relationships can be redefined.

Horizontal axis of the Impact/Value framework

  • Efficiency is Doing the "things" right, for example increased productivity.
  • Effectiveness is Doing the "right" thing, for example better management.
  • Innovation is Doing "new" things, for example improve products and services.

Alternatively, the benefits of Information Technology can be categorized as:

A. Strategic Benefits

    A1. Competitive Advantage

    A2. Alignment

    A3. Customer Relations

B. Informational Benefits

    B1. Information access

    B2. Information quality

    B3. Information flexibility

C. Transactional Benefits
    C1. Communications Efficiency
    C2. Systems Development Efficiency
    C3. Business Efficiency

Impact/Value framework Forum
  View the Impact of IT as Augmentation Rather than Automation
The act of automation has traditionally displaced workers by machines. As a result of that, people have started to be concerned about automation. Nowadays, this concern is further enforced through the fact that automation is extended to knowledge wor...
  Impact of ICT and Internet on HR
What about the role computing systems are playing and are going to play in HR management all along the employee life cycle in the organization? What concepts or theories can help out in this aspect?
Does a management system need to be an ERP one...
  The Impact and Use of ICT and Internet in Higher Education
How is Information Communication Technology used as a tool for higher education?
I would like to know what percentage are using ICT in their pedagogical approach. Are the college professors really using using ICT while teaching in the class room...
  Integrating Social Media Into Business
I believe that social media power can be harnessed in order to benefit the organisation. All that needs to be preached is the manner it is used. In cutting edge and rapidly changing industries, it is better to have electronic meetings or short meetin...
  Impact / Value Framework Implementation
How do we exactly implement this framework? Is it by using the Balanced Scorecard? Or is there any better way to use this framework?...

Impact/Value framework Special Interest Group

Special Interest Group

Impact/Value framework Education & Events

Find Trainings, Seminars and Events

Best Practices - Impact/Value framework Premium
  (How) should you manage smart phones and Facebook usage by employees?
It seems that some in the millenia's may have challenges dealing with new technology, which is distracting them from tasks required.
Employee checking Facebook during meeting...
  Impact of Internet and IT on Communication?
What's the impact of Internet and IT in general on communication?...

Expert Tips - Impact/Value framework Premium

Key Challenges of Internet Age for Management and for Product and Service Development

The Internet age represents a huge challenge for most businesses. Why?
  1. Because the Internet, wireless devices such as mobile phones in co...
    Usage (application): R&D, Product Development, Service Development, Strategy, Marketing, Innovation, Visioning

Characteristics of Organizations with an IT-driven Business Transformation Strategy

Today organizations need to move quickly through a wide range of business transformations, often caused by new and complex technologies. These technol...
Usage (application): IT-driven Strategy, IT-led Strategy, Competitive Potential, Innovation Accelerators, Disruptive Innovation

Enterprise 2.0: Integration of Internal and Public Social Media in the Organization

Companies more and more often implement Enterprise 2.0 (E2.0), which means implementing either social media tools internal in the company’s intranet (...
Usage (application): Enterprise 2.0, Social Media Integration, Business Process Management

Strategic Options for Dot-coms and Established Firms

M. Porter suggests the following strategic options for dot-coms and established companies in his article “Strategy and the Internet” (HBR, March 2001)...
Usage (application): Internet Strategy, Business Strategy

Resources - Impact/Value framework Premium

Organizational Agility and the Role of Information Systems

Presentation about Agility, specifically focusing on the role of IT. The presentation includes the following sections:
1. How do firms compete? Usage (application): Organizational Agility

Customer Behavior on the Internet

This presentation (2202) is about consumer behavior on the internet, but is still surprisingly relevant. Includes the following sections:
1. Cent...
Usage (application): Internet Consumption Behavior, Internet Consumer Behavior, Web Customer

Information Management as Enabler of Transparency and Public trust

This presentation is about how Information Management (IM) contributes to transparency and includes the following sections:
1. Media coverage, pu...
Usage (application): Corporate Transparency, Information Management, Public Trust

Information Systems in Today's Organizations

Presentation about Information Systems in the world of today. The presentation includes the following sections:
1. Role of Information Systems to...
Usage (application): Information Technology, Objectives, Information Systems, Management Information

The Internet / Social Media Revolution

Video shows how fast social media is growing. And gives a clear status of the position of social media by 2014.
Great starter for a discussion, p...
Usage (application): Social Media, Internet Strategy, Internet Impact, Digital Revolution

Integration of Social Media in Business

Presentation about the Internet, Social Media and the Integration of them in business by A. Siegle.
The presentation has the following sections:<...
Usage (application): Internet Strategy, Online Strategy, Social Media Strategy, Integration

Social Media for Business

This presentation is about social media in businesses that outlines some steps to integrate social media into you organization. The presentation inclu...
Usage (application): Social Media in Business, Social Media for Business, Social Media and Business

Change Management in an Information Technology / IT Context

This presentation provides information about the planning and implementation of change, focusing on a context of information technology. The presentat...
Usage (application): Change Management, Information Systems Planning, Information Systems Architecture, Information Systems Implementation

Social Networks and Ethical Issues

This presentation provides information about social networking, the virtual world and the ethical issues that accompany those concepts. The presentati...
Usage (application): Social Networking, Social Media, Ethics

Speech Kotler on Internet Marketing

Philip Kotler explains some conditions and gives some tips on internet marketing.
- Have a good Website. Including what you stand for and your be...
Usage (application): Initial Understanding of Internet Marketing, Trainings, Workshops

Impact/Value Framework Diagram

Download and edit the 12manage PowerPoint model for limited personal, educational and business use. Republishing in intranets, websites, books, magaz...
Usage (application): Information Strategy


Information Value


Information Strategic


Information Value


Information Strategic


Information Value


Information Strategic


Information Value


Information Strategic

Compare with the Impact/Value framework: TDC Matrix  |  Strategic Thrusts  |  Twelve Principles of the Network Economy  |  Multi Channel Marketing  |  Strategic Alignment  |  Delta Model

Return to Management Hub: Decision-making & Valuation  |  Finance & Investing  |  Knowledge & Intangibles  | Strategy

More Management Methods, Models and Theory

Special Interest Group Leader

You here

About 12manage | Advertising | Link to us | Privacy | Terms of Service
Copyright 2017 12manage - The Executive Fast Track. V14.1 - Last updated: 17-8-2017. All names tm by their owners.