Impact/Value framework

Knowledge Center

In their 1987 article "The changing value of communications technology" Michael Hammer and Glenn Mangurian presented the Impact/Value framework that can be used to think about the value of Information Technology.

Vertical axis of the Impact/Value framework

• Time: in particular time compression is important.
• Distance: in particular overcoming geographical limitations is significant.
• Relationships: sometimes organizational relationships can be redefined.

Horizontal axis of the Impact/Value framework

• Efficiency is Doing the "things" right, for example increased productivity.
• Effectiveness is Doing the "right" thing, for example better management.
• Innovation is Doing "new" things, for example improve products and services.

Alternatively, the benefits of Information Technology can be categorized as:

A. Strategic Benefits

    A1. Competitive Advantage

    A2. Alignment

    A3. Customer Relations

B. Informational Benefits

    B1. Information access

    B2. Information quality

    B3. Information flexibility

C. Transactional Benefits
    C1. Communications Efficiency
    C2. Systems Development Efficiency
    C3. Business Efficiency

Forum New Topic Forum about the Impact / Value of Information Technology. Impact / Value Framework Implementation How do we exactly implement this framework? Is it by using the Balanced Scorecard? Or is there any better way to use thi (...) 13   1 comments The Impact of IT and AI on Human Work and Employment The act of automation has traditionally displaced workers by machines. As a result of that, people have started to be co (...) 9   2 comments The Impact and Use of ICT and Internet in Higher Education How is Information Communication Technology used as a tool for higher education? I would like to know what percenta (...) 7   2 comments Impact of ICT and Internet on HR What about the role computing systems are playing and are going to play in HR management all along the employee life cyc (...) 3   2 comments Integrating Social Media Into Business I believe that social media power can be harnessed in order to benefit the organisation. All that needs to be preached i (...) 3   1 comments 🔥 NEW How Using Long Filenames will Revolutionize Data Management Use long descriptive filenames… I do. For Video… My app can use the filename (FN) to determine the part of the vide (...) 2   3 comments Start a new forum topic about the Impact / Value of Information Technology Exchanging your ideas stimulates your personal and professional development. And you can help other people! Please motivate your point of view. You can still edit your topic for 3 hours. Share your opinion, knowledge and experience or ask a question (sign up for free first)

Best Practices Sign up The top-rated topics about the Impact / Value of Information Technology. Here you will find the most valuable ideas and practical suggestions. (How) should you manage smart phones and Facebook usage by employees? It seems that some in the millenia's may have challenges dealing with new technology, which is distracting them from tas (...) 25   54 comments Impact of Internet and IT on Communication? What's the impact of Internet and IT in general on communication? (...) 11   5 comments

Expert Tips Sign up Advanced insights about the Impact / Value of Information Technology. Here you will find professional advices by experts. Key Challenges of Internet Age for Management and for Product and Service Development R&D, Product Development, Service Development, Strategy, Marketing, Innovation, Visioning The Internet age represents a huge challenge for most businesses. Why? Because the Internet, wireless devices such as m (...) Characteristics of Organizations with an IT-driven Business Transformation Strategy IT-driven Strategy, IT-led Strategy, Competitive Potential, Innovation Accelerators, Disruptive Innovation Today organizations need to move quickly through a wide range of business transformations, often caused by new and compl (...) Internet of Things and Marketing Marketing, Supply Chain Management, Internet Strategy Billions of physical devices around the world today are connected to the internet, all collecting and sharing data. This (...) Enterprise 2.0: Integration of Internal and Public Social Media in the Organization Enterprise 2.0, Social Media Integration, Business Process Management Companies more and more often implement Enterprise 2.0 (E2.0), which means implementing either social media tools intern (...) Strategic Options for Dot-coms and Established Firms Internet Strategy, Business Strategy M. Porter suggests the following strategic options for dot-coms and established companies in his article “Strategy and t (...)

Information Sources Sign up Various sources of information regarding the Impact / Value of Information Technology. Here you will find powerpoints, videos, news, etc. to use in your own lectures and workshops. Organizational Agility and the Role of Information Systems Organizational Agility Presentation about Agility, specifically focusing on the role of IT. The presentation includes the following sections: (...) Customer Behavior on the Internet Internet Consumption Behavior, Internet Consumer Behavior, Web Customer This presentation (2202) is about consumer behavior on the internet, but is still surprisingly relevant. Includes the fo (...) Information Management as Enabler of Transparency and Public trust Corporate Transparency, Information Management, Public Trust This presentation is about how Information Management (IM) contributes to transparency and includes the following sectio (...) Information Systems in Today's Organizations Information Technology, Objectives, Information Systems, Management Information Presentation about Information Systems in the world of today. The presentation includes the following sections: 1. Role (...) The Internet / Social Media Revolution Social Media, Internet Strategy, Internet Impact, Digital Revolution Video shows how fast social media is growing. And gives a clear status of the position of social media by 2014. Great s (...) Integration of Social Media in Business Internet Strategy, Online Strategy, Social Media Strategy, Integration Presentation about the Internet, Social Media and the Integration of them in business by A. Siegle. The presentation ha (...) Social Media for Business Social Media in Business, Social Media for Business, Social Media and Business This presentation is about social media in businesses that outlines some steps to integrate social media into you organi (...) Change Management in an Information Technology / IT Context Change Management, Information Systems Planning, Information Systems Architecture, Information Systems Implementation This presentation provides information about the planning and implementation of change, focusing on a context of informa (...) Social Networks and Ethical Issues Social Networking, Social Media, Ethics This presentation provides information about social networking, the virtual world and the ethical issues that accompany (...) Speech Kotler on Internet Marketing Initial Understanding of Internet Marketing, Trainings, Workshops Philip Kotler explains some conditions and gives some tips on internet marketing. - Have a good Website. Including what (...) Impact of Recent Information Technologies in the Manufacturing Sector Autonomous Robots, Augmented Reality, Additive Manufacturing, Big Data and Analytics, Simulation, Production With Industry 4.0, technologies are getting used together and transforming the conventional manufacturing value chain. T (...) Impact/Value Framework Diagram Information Strategy Download and edit the 12manage PowerPoint model for limited personal, educational and business use. Republishing in int (...)

Research Links Sign up Automatically jump to further useful sources regarding the Impact / Value of Information Technology. News Videos Presentations Books More

Compare with the Impact/Value framework: TDC Matrix  |  Strategic Thrusts  |  Twelve Principles of the Network Economy  |  Multi Channel Marketing  |  Strategic Alignment  |  Delta Model

Return to Management Hub: Decision-making & Valuation  |  Finance & Investing  |  Knowledge & Intangibles  | Strategy

More Management Methods, Models and Theory