Impact/Value framework

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Impact/Value frameworkIn their 1987 article "The changing value of communications technology" Michael Hammer and Glenn Mangurian presented the Impact/Value framework that can be used to think about the value of Information Technology.

Vertical axis of the Impact/Value framework

  • Time: in particular time compression is important.
  • Distance: in particular overcoming geographical limitations is significant.
  • Relationships: sometimes organizational relationships can be redefined.

Horizontal axis of the Impact/Value framework

  • Efficiency is Doing the "things" right, for example increased productivity.
  • Effectiveness is Doing the "right" thing, for example better management.
  • Innovation is Doing "new" things, for example improve products and services.

Alternatively, the benefits of Information Technology can be categorized as:

A. Strategic Benefits

    A1. Competitive Advantage

    A2. Alignment

    A3. Customer Relations

B. Informational Benefits

    B1. Information access

    B2. Information quality

    B3. Information flexibility

C. Transactional Benefits
    C1. Communications Efficiency
    C2. Systems Development Efficiency
    C3. Business Efficiency

Special Interest Group

Impact / Value of Information Technology Special Interest Group.

Special Interest Group (1196 members)


Forum about the Impact / Value of Information Technology.

The Impact of IT and AI on Human Work and Employment
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Impact of ICT and Internet on HR
What about the role computing systems are playing and are going to play in HR management all along the employee life cyc (...)
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🔥 NEW How Using Long Filenames will Revolutionize Data Management
Use long descriptive filenames… I do. For Video… My app can use the filename (FN) to determine the part of the video I (...)
0 reactions
Best Practices

The top-rated discussion topics about the Impact / Value of Information Technology. Here you will find the most valuable ideas and practical suggestions.

🥇 (How) should you manage smart phones and Facebook usage by employees?
It seems that some in the millenia's may have challenges dealing with new technology, which is distracting them from tas (...)
54 reactions

🥈 Impact / Value Framework Implementation
How do we exactly implement this framework? Is it by using the Balanced Scorecard? Or is there any better way to use thi (...)
1 reactions

🥉 Impact of Internet and IT on Communication?
What's the impact of Internet and IT in general on communication? (...)
5 reactions

The Impact and Use of ICT and Internet in Higher Education
How is Information Communication Technology used as a tool for higher education? I would like to know what percentage a (...)
2 reactions

Integrating Social Media Into Business
I believe that social media power can be harnessed in order to benefit the organisation. All that needs to be preached i (...)
1 reactions

Expert Tips

Advanced insights about the Impact / Value of Information Technology. Here you will find professional advices by experts.

Key Challenges of Internet Age for Management and for Product and Service Development

R&D, Product Development, Service Development, Strategy, Marketing, Innovation, Visioning (...)

Characteristics of Organizations with an IT-driven Business Transformation Strategy

IT-driven Strategy, IT-led Strategy, Competitive Potential, Innovation Accelerators, Disruptive Innovation (...)

Internet of Things and Marketing

Marketing, Supply Chain Management, Internet Strategy (...)

Enterprise 2.0: Integration of Internal and Public Social Media in the Organization

Enterprise 2.0, Social Media Integration, Business Process Management (...)

Strategic Options for Dot-coms and Established Firms

Internet Strategy, Business Strategy (...)
Information Sources

Various sources of information regarding the Impact / Value of Information Technology. Here you will find powerpoints, videos, news, etc. to use in your own lectures and workshops.

Organizational Agility and the Role of Information Systems

Organizational Agility (...)

Customer Behavior on the Internet

Internet Consumption Behavior, Internet Consumer Behavior, Web Customer (...)

Information Management as Enabler of Transparency and Public trust

Corporate Transparency, Information Management, Public Trust (...)

Information Systems in Today's Organizations

Information Technology, Objectives, Information Systems, Management Information (...)

The Internet / Social Media Revolution

Social Media, Internet Strategy, Internet Impact, Digital Revolution (...)

Integration of Social Media in Business

Internet Strategy, Online Strategy, Social Media Strategy, Integration (...)

Social Media for Business

Social Media in Business, Social Media for Business, Social Media and Business (...)

Change Management in an Information Technology / IT Context

Change Management, Information Systems Planning, Information Systems Architecture, Information Systems Implementation (...)

Social Networks and Ethical Issues

Social Networking, Social Media, Ethics (...)

Speech Kotler on Internet Marketing

Initial Understanding of Internet Marketing, Trainings, Workshops (...)

Impact of Recent Information Technologies in the Manufacturing Sector

Autonomous Robots, Augmented Reality, Additive Manufacturing, Big Data and Analytics, Simulation, Production (...)

Impact/Value Framework Diagram

Information Strategy (...)

Compare with the Impact/Value framework: TDC Matrix  |  Strategic Thrusts  |  Twelve Principles of the Network Economy  |  Multi Channel Marketing  |  Strategic Alignment  |  Delta Model

Return to Management Hub: Decision-making & Valuation  |  Finance & Investing  |  Knowledge & Intangibles  | Strategy

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