Two Factor Theory
(Hertzberg)

Centro de Conhecimento

De acordo com o Two Factor Theory de Frederick Hertzberg os povos são influenciados por dois fatores. A satisfação e o crescimento psicológico são um fator do resultado de fatores do motivation. O descontentamento era um resultado de fatores da higiene. Hertzberg desenvolveu esta teoria do motivation durante sua investigação de 200 contabilistas e coordenadores nos EUA.

Os dois fatores na teoria

• Os fatores da higiene são needed assegurar-se de que um empregado não se torne descontentado. Não causam uns níveis mais elevados do motivation, mas sem eles há um descontentamento.
• Os fatores do Motivation são needed a fim motivate um empregado em um performance mais elevado. Estes fatores resultam dos geradores internos nos empregados.

Fatores típicos da higiene

• Condições de funcionamento

• Qualidade da supervisão

• Salário

• Status

• Segurança

• Companhia

• Trabalho

• Políticas e administração da companhia

• Relações Interpersonal

Fatores típicos do Motivation

• Realização

• Recognition para a realização

• Responsabilidade para a tarefa

• Trabalho interessante

• Avanço às tarefas do nível mais elevado

• Crescimento

Combinar os fatores da higiene e do motivation resulta no scenario quatro

• Higiene elevada + altamente Motivation: A situação ideal onde os empregados são altamente motivated e têm poucas queixas.

• Higiene elevada + baixo Motivation: Os empregados têm poucas queixas mas não são altamente motivated. O trabalho é percebido como um cheque de pagamento.

• Higiene baixa + altamente Motivation: Os empregados são motivated mas têm muitos das queixas. Uma situação onde o trabalho é emocionante e challenging. Entretanto os salários e as condições do trabalho não são APROVADOS.

• Higiene baixa + baixo Motivation: A situação a mais má. Os empregados não são motivated e têm lotes das queixas.

Hertzberg sugere que frequentemente o trabalho pode ser arranjado e deve ser arranjado nas seguintes maneiras:

• ampliação de trabalho
• rotação de trabalho, e/ou
• enriquecimento de trabalho.

Além do Two Factor Theory, Frederick Hertzberg é conhecido também para seu acrônimo KITA, que foi traduzido polidamente como Kick In The Pants! Hertzberg disse que KITA não produz o motivation. Mas somente movimento.

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Compare com: Hierachy of Needs de Maslow  |  Efeito de Hawthorne  |  Modelo Kano da satisfação de cliente  |  Theory X Theory Y  |  Competing Values Framework |  Expectancy Theory  |  ERG Theory  |  Cultural Dimensions  |   Leadership Continuum  |  Teoria das necessidades  |  Managerial Grid

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