Teoría de los dos Factores
(Herzberg)

Centro de Conocimiento

Según la Teoría de los dos Factores de Frederick Herzberg, hay dos factores que influencian a la gente. La satisfacción y el crecimiento psicologico son factores resultantes de los factores de la motivación. El descontento es un resultado de los factores de higiene. Herzberg desarrolló esta teoría de la motivación durante su investigación con 200 contadores e ingenieros en los E.E.U.U.

Los dos factores en la teoría

• Los factores de higiene son necesarios para asegurar que un empleado no este descontento. No causan niveles de motivación más altos, pero sin ellos habrá descontento.
• Los factores de motivación son necesarios para motivar al empleado hacia un mayor desempeño. Estos factores provienen de los generadores internos de los empleados.

Factores típicos de la higiene

• Condiciones de trabajo

• Calidad de la supervisión

• Sueldo

• Estatus

• Seguridad

• Compañía

• Tarea

• Políticas de la compañía y de administración

• Relaciones interpersonales

Factores típicos de motivación

• Logro

• Reconocimiento por el logro

• Recibir responsabilidad por determinadas tareas

• Trabajo interesante

• Promoción a realizar tareas de alto nivel

• Crecimiento

Combinar los factores de la higiene y de la motivación resulta en el panorama cuatro

• Alta higiene + Alta motivación: La situación ideal donde los empleados están altamente motivados y tienen pocas quejas.

• Alta higiene + Baja motivación: Los empleados tienen pocas quejas pero no son altamente motivados. El trabajo se percibe como el cobro de un cheque.

• Baja higiene + Alta motivación: Los empleados son motivados pero tienen muchas quejas. Una situación donde el trabajo es emocionante y desafiante. Sin embargo, los sueldos y las condiciones del trabajo no son aceptables.

• Higiene baja + Baja motivación: Es la peor situación. Los empleados no están motivados y tienen un montón de quejas.

Herzberg sugiere que a menudo el trabajo se puede arreglar y debería ser arreglado de las siguientes maneras:

• Ampliación de las tareas
• Rotación de tareas, y/o
• Enriquecimiento de trabajo.

Además de la Teoría de los dos Factores, la teoría de Frederick Herzberg también es conocida por sus siglas KITA, que se traduce cortésmente como Patada en los pantalones! Herzberg dijo que KITA no produce la motivación. Sino que sólo le da movimiento.

Foro Discusiones en el Foro sobre Teoría de dos Factores (Motivación Humana). A continuación puede hacer una pregunta sobre este tema, compartir sus experiencias, informar un nuevo desarrollo o explicar algo. Iniciar un tema nuevo sobre Teoría de dos Factores (Motivación Humana) Comparta sus conocimientos aquí (o haga una pregunta)   5 Motivational Techniques When Employees are Feeling Low Quite a few theories of motivation have emerged that describe how employee motivation is contingent upon job characteristics, employee needs, goals, feedback, reinforcements and several other factors.... 22   7 comentarios How to Create a Psychologically Safe Workplace? Optimum utilisation of every employee’s knowledge and contribution today is a must for most organizations. However, in order for employees to be willing to share their ideas and know-how, it's importa... 19   22 comentarios Is Money the Primary Motivating Factor? I think money remains the primary motivating factor of employees... Here in Uganda, the oldest national university Makerere has been closed due to striking lecturers over poor pay. They don't com... 12   3 comentarios Social and Environment Issues are Missing in 2 Factor Theory I think that the Herzberg theory is great, but it does ignore the fact that even with great structure of Motivators and Hygiene factors a company might suffer from social issues, such as fairness in s... 11   3 comentarios Office Design: From Action Office to Cubicles to the Home Office Recently one of the administrators of my organization was sharing a plan to redesign our offices and his take on an open, more flexible and activity-based office design. He is a finance person and alt... 10   4 comentarios Hygiene and Motivation: Hand and Glove It may seem not very practical to apply this theory in some parts of the world, like the third world. Going through Herzberg's theory in detail I have just realised it's the best work situation that b... 8   Application of Two Factor Theory in Non-Governmental Organizations Is the model applicable in non-government organizations where officers are not receiving remunerations in whatever kind where the pressing concern is how to drive them to perform to their best level?... 8   2 comentarios Scope of Herzberg's Two Factor Theory Goes Beyond Work This theory need not be confined to any type of business situation. It can be used for interaction between any two individuals to understand how individuals are motivated whenever they interact... ... 8   1 comentarios Is Lack of Challenge a Hygiene Factor? What challenges an employee at any phase in his life is the motivator. Sometimes, earning more money is seen as a challenge by an employee, depending on his experience and urge to cross a social ... 8   2 comentarios The 2 Most Important Words to Say to your Employees I believe that the two most important words in any language are without a doubt "thank you", whether we are in the business or social environment. And yet, they are often just not used, or not said of... 8   2 comentarios Two Factor Theory Still Holds Today? I think Herzberg's theory fits hundred percent perfect for present day organizations. Human minds need motivations so often... In the mean time hygiene factors also play a vital part in job satisfacti... 7   2 comentarios Role of Knowledge in Two Factor Theory 2 Factor Theory may be applied in any type of organizations and in all levels. But, again there are other elements in the work environment which may effect the motivation of employees and the organiza... 5   1 comentarios Additional Hygiene Factors Though the summary of Two Factor Theory covers most of the factors, I believe others factors like management style, organization culture, office politics, training standards also should come under the... 4   1 comentarios Is an Employee Information System a Motivation / Hygiene Factor? If there's an integrated personnel / employee information system in an organization, what will be the impact on the employees' hygiene factors?... 4   1 comentarios How to Keep a Workforce Motivated at Crossroads Many enterprises transform their structures merging several organisational cultures in cycles. How can the staff remain motivated when changes are made in the organisations values, collectivenes... 1   4 comentarios

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