Emotional Intelligence
(Goleman)

Centro de Conhecimento

História de Emotional Intelligence

Quando os psicólogos começaram a escrever e pensar sobre a inteligência, focalizaram inicialmente em aspectos cognitive, tais como a memória e o problem-solving. Entretanto, alguns investigadores reconheceram a importância de aspectos non-cognitive cedo sobre:

• Robert Thorndike estava escrevendo sobre a inteligência social em 1937,

• David Wechsler definiu a inteligência como a capacidade agregada ou global do indivíduo agir purposefully, pensar racional, e tratar eficazmente de suas circunstâncias (Wechsler, 1958, P. 7). Já em 1940 Wechsler consultou a non-intellective as well as os elementos intellective (Wechsler, 1940), por que significou fatores affective, pessoais, e sociais. Além disso, já em 1943 Wechsler propunha que as abilidades non-intellective são essenciais para predizer abilidade de suceder na vida.

• Howard Gardner começou a escrever sobre a inteligência múltipla em 1983. Propôs que o intrapersonal e as inteligências interpersonal e o tipo de inteligência (medida tipicamente pelo IQ e por testes relacionados) são ingualmente importantes.

• Inteligência emocional do inventou o termo de Salovey e de Mayer realmente em 1990. Descreveram a inteligência emocional como “um formulário da inteligência social que envolve a abilidade de monitorar para possuir e outra sentimentos e emoções, para discriminar entre elas, e para usar esta informação guiar pensar e ação umas” (Salovey & Mayer, 1990). Salovey e Mayer inicíam também um programa de pesquisa pretendido desenvolver medidas válidas da inteligência emocional e explorar seu significado.

Em fazer a pesquisa para seu primeiro livro, Daniel Goleman tornou-se ciente do trabalho de Salovey e de Mayers nos 1990s adiantados. Sendo treinado como um psicólogo em Harvard, onde trabalhou com David McClelland, Goleman escreveu o bestseller popular “Emotional Intelligence” (1995), em que ofereceu a primeira “prova” que os fatores emocionais e sociais são importantes.

Cinco domínios de Emotional Intelligence

Goleman em 1995 concorda com os cinco domínios principais de Salovey de Emotional Intelligence (P. 43)

• Sabendo one emoções. Self-awareness, reconhecendo um sentimento quando acontecer.

• Emoções controlando. A abilidade de segurar sentimentos assim que são apropriados.

• Motivating oneself. Emoções Marshalling no serviço de um objetivo.

• Reconhecendo emoções em outras. Empathy, consciência social.

• Segurando relacionamentos. Habilidade em emoções controlando em outras.

Quatro domínios de Emotional Intelligence

Mais recentemente, Goleman favorece somente quatro domínios do EI. Os 4 domínios têm 19 categorias, como descritas em seu 2002 livro “Primal Leadership”. 2 categorias extra foram adicionadas por Hay Group:

• Self-awareness (Self-Awareness emocional. Confiança exata do Self-Assessment e de Self)

• Self-gerência (Self-Control emocional. Transparência (Trustworthiness). Adaptability. Orientação da realização. Iniciativa. Optimism. Conscientiousness)

• Consciência social (Empathy. Consciência Organizational. Preste serviços de manutenção à orientação)

• Gerência do relacionamento (Inspirational Leadership. Influência. Desenvolvendo outro. Mude o catalizador. Gerência do conflito. Edifício Bonds. Teamwork e colaboração. Uma comunicação)

Uma coisa importante a compreender é que - de acordo com Goleman - estas competência EI não são talents innate. São abilidades aprendidas.

IQ ou EI?

De acordo com alguns cientistas, o IQ por se não é um predictor muito bom do performance de trabalho. Hunter e Hunter (1984) estimaram que no melhor dos casos o IQ esclarece aproximadamente 25 por cento da variação. Sternberg (1996) indicou que os estudos variam e que 10 por cento podem ser uma estimativa mais realística. Em alguns estudos, o IQ esclarece tão pouco quanto 4 por cento da variação. Em uma meta-análise recente que examina a correlação e a validez predictive do EI quando comparada ao IQ ou à abilidade mental geral, Camionete Rooy e Viswesvaran (2004) encontraram o IQ para ser um predictor melhor do trabalho e do performance académico do que o EI. Entretanto, quando vem à pergunta de se uma pessoa se transformará da “um performer estrela” (nos dez por cento superiores, porém tal performance é avaliado apropriadamente) dentro desse papel, ou seja um líder proeminente, IQ pode ser um predictor mais menos poderoso do que a inteligência emocional (Goleman 1998, 2001, 2002).

IQ e EI: tipos puros

De acordo com Goleman, o IQ e o EI não devem ser considerados como competência com um sentido oposto. São competência rather separadas. Os povos com um IQ elevado mas baixo EI (ou o oposto) são, apesar dos stereotypes, relativamente raros. Há uma correlação entre o IQ e os alguns aspectos do EI. Os stereotypes (tipos puros) são:

• Elevado-IQ (puro) macho. Typified - nenhuma surpresa - por uma escala larga do interesse e de abilidades intelectuais. É ambicioso e produtivo. Predictable e dogged. E untroubled por interesses sobre himself. Tende também a ser crítico e condescending. Fastidious e inibido. Inquieto com sexuality e experiência sensual. Unexpressive e destacado. E emocionalmente bland e frio.

• Macho Elevado-EI (puro). Poised social. Que parte e cheerful. Nao prone ao fearfulness ou ao rumination preocupado. Tem uma capacidade notável para a dedicação aos povos ou às causas, para fazer exame da responsabilidade, e para ter um outlook ético. É sympathetic e importando-se em seus relacionamentos. Sua vida emocional é rica, mas apropria. É confortável com himself, outro, e o universo que social vive dentro.

• Elevado-IQ (puro) fêmea. Tem a confiança intelectual prevista. É fluent em expressar seus pensamentos. Avalia matérias intelectuais. E tem uma escala larga de interesses intelectuais e aesthetic. Tende a ser introspectiva. Prone à ansiedade, ao rumination, e à culpa. E hesitates expressar abertamente sua raiva.

• Fêmea Elevado-EI (pura). Tende a ser assertive e expressa seus sentimentos diretamente. E sente positivo sobre herself. A vida prende o meaning para ela. É que parte e gregarious. E expressa seus sentimentos apropriadamente. Adapta-se bem ao stress. Seu poise social deixa-a fàcilmente alcançar para fora aos povos novos. É confortável bastante com herself ser playful, espontânea, e abrir à experiência sensual. Sente raramente culpada, ou afunda-se no rumination.

Emotional Intelligence avaliando e de medição

Instrumentos usados medindo Emotional Intelligence

• EQ-I (Bar-On, 1997): um instrumento do self-relatório para avaliar aquelas qualidades pessoais que permitiram alguns povos de possuir o bem estar emocional melhor do que outro.

• Escala Multifactor de Emotional Intelligence (Mayer, Caruso, & Salovey, 1998):  um teste da abilidade onde o teste-taker executa uma série das tarefas que são projetadas avaliar a abilidade das pessoas de perceber, para identificar, compreender, e trabalhar com emoção.

• Emotional Competence Inventory (ECI) (Goleman, 1998):  um instrumento de 360 graus, onde os povos avalíam os indivíduos dentro de uma organização (relatórios individuais do gabarito). Ou a organização ao todo (exames oficiais dos livros contábeis da força de trabalho). Estes exames oficiais dos livros contábeis podem fornecer um perfil organizational para qualquer grupo de tamanho dentro da companhia. Emotional Competence Inventory trabalha com as competência de 19/21 descritas acima (veja sob quatro domínios do EI).

Livro: Daniel Goleman - Emotional Intelligence

Fórum Fórum de discussões sobre Inteligencia Emocional. Abaixo você pode fazer uma pergunta sobre este tópico, compartilhar suas experiências, relatar um novo desenvolvimento ou explicar algo. Comece um novo tópico sobre Inteligencia Emocional Compartilhe seu conhecimento aqui (ou faça uma pergunta)   The Importance of Soft Skills for Young People Most young people aspiring to a job or already having one, do not realize the importance of developing soft skills until they face the harsh reality. There is a great distance between what companies w... 22   21 comentários Ethical Emotional Intelligence? I was wondering how EI impacts on the ethical foundation of individuals and how EI impacts on ethical decision making? Any ideas?... 16   37 comentários 3 Approaches Towards Emotional Intelligence In an article “Human Abilities: Emotional Intelligence” Mayer, Roberts and Barsade describe the theoretical approaches to Emotional Intelligence (EI), distinguishing the Specific-Ability Approach, the... 13   Emotional Intelligence is NOT Opposite of Intelligence As indicated in the main text, it is very important to understand that emotional intelligence is NOT the opposite of intelligence, it is not the triumph of heart over head -- it is the unique intersec... 11   How you Should Manage Yourself (Drucker) Peter Drucker (1999) emphasises several components of effective self-management. The underlying principle of one-own’s self management is identification and development of one’s STRENGTHS instead of f... 10   The 4 Domains and 12 Competencies of Emotional Intelligence Don’t shortchange your development as a leader by assuming that emotional intelligence (EI) is all about being sweet and chipper, or that your EI is as perfect as you are — or, even worse, assume that... 10   4 comentários Emotional Intelligence of Groups and Companies I wonder, besides the obvious EI on the individual level, can we also observe Emotional Intelligent groups or even Emotional Intelligent enterprises?... 8   2 comentários Best Compliment: 'You must have a high EQ'. I had a wonderful compliment the other day. On meeting a man and him taking me out on our first date. It was the best compliment he could have given me. He said I had a high EQ! I was thrilled! Better... 8   2 comentários Emotional Intelligence - Better Predictor of Success then IQ Studies have shown that there is a direct co-relation between emotional intelligence and success in real life. A high IQ is not necessarily a predictor of success.... 8   2 comentários Some Level of EQ and IQ Either Way is Needed A very intelligent person (high IQ) might be great to have around. But he has to have some emotional capacity (high EQ) to assert a better coping abilities to life's daily wiles... Either at work, ho... 8   2 comentários How to Manage and Help a Grieving Employee? The death of a parent, sibling, close relative or even a beloved pet can profoundly impact our daily lives. Grieving the loss of a beloved doesn't end overnight; it requires time, care and patience. A... 8   6 comentários Are these Responses Proof of Emotional Intelligence? Suppose you were to choke while eating and I would bring you a glass of water. Or if you spilled water, without you having to ask I will hand you a napkin. I believe these responses from me to your ... 7   2 comentários EI and Sensitivity for Subconscious Mind Has EI anything to do with being more sensitive or tolerant into the subconscious mind of other persons?... 7   1 comentários Mayer's Ability Model of Emotional Intelligence. Comparison Goleman The Ability Model of Mayer of Emotional Intelligence (EI) versus Goleman. Mayer has been the first who defined the concept of EI. After that, many contributors including Goleman have developed differ... 6   Importance of Emotional Intelligence for Organisations I consider it very important for organisations to recognise the importance of EI and develop it amongst their management and leaders. This enables such organisations to be more successful and efficie... 5   1 comentários Understanding Emotions Logically Through "social intelligence", which is about observing nonverbal behavior and understanding emotions, you can learn to differentiate between emotions, for example between a genuine and a fake smile, ... 3   1 comentários

Melhores Práticas Os tópicos mais bem avaliados sobre Inteligencia Emocional. Aqui você vai encontrar as idéias mais valiosas e sugestões práticas. Intelligence of the Heart I shall begin with some some real life incidents that happened to me. Incident 1: the girl standing up for her friend. One day I was traveling in a general compartment of a train. To be precise i... 55   79 comentários (How) Can I improve my Emotional Intelligence? Can we improve our EI? How can I learn to be more emotional intelligent, and how can I unlearn ineffective habits I may have?... 47   11 comentários The Benefits of Emotional Intelligence (EQ) Emotional Intelligence skills influence people to self awareness, self managing, awareness of other people and relations managing. These abilities result in a successful position in the family, job a... 29   3 comentários Goleman's 3 Questions to Increase your Emotional Intelligence To improve your Emotional Intelligence (EI) you have to know the areas where to focus your efforts. And you must understand how to improve these skills on a practical level along with the goals you wa... 29   6 comentários How to Moderate the Effect of Negative Moods on Your (Team's) Performance POSITIVE AND NEGATIVE MOODS You and your employees experience different moods. These moods can be roughly divided into positive and negative moods. Moods are important, because they influence the lev... 21   8 comentários Emotional Intelligence and Age Does Emotional Intelligence increase or decrease when we grow older? Or is age irrelevant?... 20   9 comentários The Effects of Emotional Intelligence on Leadership It is well known nowadays that leadership is connected with emotions. Leaders who are able to manage their emotions and who show affinity towards employees are often seen as good leaders. George (2... 20   5 comentários Soft Skills and Emotional Intelligence What are the differences between Soft Skills (SS) and Emotional Intelligence (EI)? What is the meaning and scope of the term SS? What categories of soft skills can we distinguish?... 19   27 comentários The Role of Management in Developing EI and Soft Skills Previously, IQ and/or knowledge was seen by many as the main factor determining individual success, however, this paradigm is shifting to EI and/or soft skills. An employee with good EI/soft skills is... 18   8 comentários Cross-cultural Validity of Emotional Intelligence To what extent is the Emotional Intelligence model valid cross-culturally? It appears EI derived out of Western thinking. I am looking for recent papers or articles about this.... 17   5 comentários Emotions versus Reason An emotion is an automatic response, an automatic effect of our value premises - therefore it is an effect not a cause. There is no necessary clash or dichotomy between man's reason and his emotions, ... 13   3 comentários Emotional Intelligence versus IQ I think we can link EQ with wisdom and IQ with knowledge. One can be knowledgeable with others knowledge but one cannot be wise with others wisdom. That effectively leaves EQ to the genes and IQ to t... 13   6 comentários EQ / EI Questionaire Where can i find an inventory or questionnaire on EI / EQ?... 12   3 comentários Where does Wisdom come from? Why are some wiser? We see educated people but unwise. We see less literate people but wise. Is it one's thoughts which make someone wise/unwise? Or is it something else? Where does the wisdom come fr... 10   5 comentários Emotional Intelligence = Maturity? Would Emotional intelligence not be the same as maturity. Ordinarily, maturity comes with age, but sometimes you find a young person who behaves or handles situations with more maturity than his chr... 8   4 comentários Cleaning our Emotions The important thing about emotional intelligence is self awareness. It starts with knowing oneself, and with cleaning all those feelings that have blurred our most beautiful feelings of love, compassi... 8   4 comentários How can EQ and IQ be Combined? Of course, EQ and IQ can be combined in one individual. But how can we assess the extent to an individual is successful in achieving this? The potential of an individual can briefly be described by t... 5   7 comentários

Dicas de Especialistas Conhecimentos avançados sobre Emotional Intelligence (Inglês). Aqui você encontrará conselhos profissionais de especialistas. Theory of Multiple Intelligences Skills Development In 1983, Howard Gardner proposed the Theory of Multiple Intelligences. According to Gardner there are a wide variety of ... The Brain's Lymbic System is an Open-loop System. The Phenomenon of Mirroring EI Awareness A closed-loop system is self-regulating, it is not influenced by things outside of the system. An open-loop system depe... How to Develop Your / Someone's Emotional Intelligence? Emotional Intelligence Development, Coaching, Mentoring In order to develop Emotional Intelligence, Steve Hein suggests adopting following habits: - Become emotionally literat... How to Assess Your / Someone's Social Intelligence and Leadership Skills Social Intelligence, Leadership Development In their article "Social Intelligence and the Biology of Leadership" (HBR, September 2008), Daniel Goleman and Richard B... Limitations of Emotional Intelligence EI Consulting, Coaching, Mentoring, Measuring Emotional Intelligence Some significant limitations of Emotional Intelligence mentioned by academics as well as professional are as follows: -... The Importance of Self-awareness for Project Managers Professional Development, Personal Development, Project Management, Ethics, Beliefs, Values, Emotional Intelligence Self-awareness is how an individual consciously knows and understands their own character, feelings, motives, and desire... Emotional Style and Leadership Performance Leadership Coaching, Understanding the Mechanisms behind Leadership Goleman made another contribution to the study of successful leadership. This represented a deeper analysis of earlier r... How to Develop Better Relational Skills? Human Resources, Leadership Although it is not necessary to be interested in or skilled at all four dimensions of relational work in order to succee... Thorndike on Intelligence 1920 3 distinct types E.L. Thorndike (1920: Intelligence and its uses) distinguished between three distinct types of intelligence: 1. Abstrac... Reasons and Remedies to Dissonance in Leaders Primal Leadership, Emotional Intelligence, Stress, Cognitive Dissonance, Resonance In today’s constantly changing, challenging and demanding environment, it is hard for leaders to remain effective and re... Bar-On Measure of EQ 1985 Measuring EQ R. Bar-On (1985: The development of an operational concept of psychological well-being) mentions 5 interdependent dimens... History of Emotional Intelligence Emotional Intelligence, ESCI Model According to the user guide for accredited practitioners of the Emotional and Social Competency Inventory (ESCI) Model, ...

Fontes de Informação Várias fontes de informação sobre Inteligencia Emocional. Aqui você encontrará powerpoints, vídeos, notícias, etc. para usar em suas próprias palestras e workshops. Facial Expressions Emotion Recognition Study by Hillary Anger Elfenbein presents data on training to improve the accuracy of judging facial expressions of emot... EI: What it is and Why it Matters History, Current Interest, Value of EI History of the Emotional Intelligence concept as an area of research. Description how it has come to be defined and meas... Applying EI to a Job Interview Job Interviews 10 ways to apply Ei to a job interview. By M.Peer Mohamed Sardhar... 22 Guidelines for Best Practices Training EI at Work 22 guidelines for best practice in the area of training and developing social and emotional competencies at work These ... Emotional Intelligence Conflict Management Study by M. Afzalur Rahim a.o. investigates the relationships of the five dimensions of emotional intelligence: self-awa... Emotional Intelligence - A Leader’s Primer Emotional Intelligence Presentation on meaning of 4 EI Competencies (Self-Awareness, Self-Management, Social Awareness, Relationship Managemen... Interview Goleman on Emotional Intelligence Introduction to Emotional Intelligence According to Daniel Goleman emotional intelligence refers to how well we handle ourselves and relationships.There are fo... NLP: The 6 Neurological Levels 6 layers to view at the reality of a person or issue Neuro Linguistic Programming (NLP) is used increasingly by businesses and individuals in HR, marketing, sales and organi... Emotional Intelligence: Job Performance and Career Success Emotional Intelligence, Management Development, Career Management, Career Assessments Presentation about Emotional Intelligence includes the following sections: 1. Background 1.1 Old versus New Career Par... The Influence of Emotions and Moods on Decision-Making and Entrepreneurship Decision Making, Emotional Intelligence, Entrepreneurship, Cognitive Bias This presentation is about emotions in decision-making, thereby paying specific attention to Emotional Intelligence 1. ... Howard Gardner's Eight Intelligences Intelligences Research A presentation about Gardner, one of the four authors mentioned as inventors of emotional intelligence. A more detailed... Advice to Improve Your Emotional Intelligence Improve Your Emotional Intelligence First five top tips out of 55 for developing emotional intelligence. By Doug Constant. Remaining 50 tips available for $... Common Negative Feelings EI Education Comprehensive list of around 100 negative feelings in 6 categories.... Recognizing Stress in Yourself and Your People Coping with Stress, Avoiding Stress, Emotional Intelligence, Stress Management What is stress? Stress is a feeling of being overloaded, wound-up and worried. How can you recognize stress in yours... Practical Communication Tips for Managers Management Skills, Leadership Skills, Management Development, Leadership Development, Situational Leadership As manager you need to combine professional expertise and experience with specific character traits, interpersonal and c... Managing Psychological Well-being in Workplaces Organizational Commitment, Performance Management, Stress Management, Workplace Management This presentation elaborates on the developing of efficient workplaces through mental well-being. The presentation inclu... Peer and Co-worker Relationships Relationship Management, Emotional Intelligence, Coaching, Emotional Work, Relationship at Work, Employee Relationships This presentation is about the relationship between peer and co-workers, and includes the following sections: 1. Nature... Emotions In Finance and Economics Decision Making, Behavioral Economics, Behavioral Finance Detailed presentation about the role of emotions in making decisions. The presentation includes the following sections: ...

Links de Pesquisa Ir para mais recursos de pesquisa sobre Inteligencia Emocional. Notícias Vídeos Apresentações   Livros Acadêmico Mais

Compare com Emotional Intelligence: Cultural Intelligence  |  Whole Brain Model  |  Johari Window  |  Attribution Theory  |  Leadership Styles  |  Framing  |  ERG Theory  |  Path-Goal Theory  |  4 Dimensions of Relational Work  |  Competing Values Framework  |  Hierachy of Needs  |  Six Change Approaches  |  Seven Habits  |  PAEI  |  Action Learning  |  Team Management Profile

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