Cultural Intelligence[文化智能]



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文化智能文化智能(Cultural Intelligence),是指一种能够从容应对国家文化、企业文化和职业文化的能力,由Christopher Earley和Elaine Mosakowski提出,发表在《哈佛商业评论》2004年10月刊上。 文化智能是一种能够理解并适应不同文化的能力。 Earley和Mosakowski指出文化智能有三个来源。


  1. 大脑/认知的。 完全凭靠死记硬背来掌握外国文化的信仰、习俗以及禁忌,这种方法不是很有效。

  2. 身体/物质的。 能够与外国友人、同事融洽相处,显示出你理解他们的文化。 同时,你的行为风度在一定程度上显示出你已融入了他们的世界。

  3. 心灵/情感的。 调整适应一个新文化意味着要克服许多障碍与挫折, 只有当你发自内心地信仰它们,你才能做到这一点。

尽管文化智能与Emotional Intelligence[情感智能]有许多相似特征,但文化智能显然要更进一步,它帮助我们把不同文化导致的人类行为从大众的普遍行为习惯和个别人的特殊行为习惯中区别出来。


为什么需要文化智能? 在愈加多元化的商业环境里,管理人员必须要有驾驭不同文化的能力,要能够从容应对他们外国同事的截然不同的习惯、手势、假定等等。 现在,外国文化随处可见。 它不仅只出现于国家层面上,还出现在企业里、职业中以及其他一些特定的环境中。 和外国人一起工作,不仅需要敏感性(Sensitivity),还需要适应性(Adaptability)。 那些在单一文化环境中的社交成功人士,却不一定具有这些特征与能力。

他们在社交中游刃有余,取得巨大成功,但往往正是他们最难以理解和接受外国文化。 他们完全淫浸在自己的母体文化环境里,所以当接触外国文化的时候,他们最容易显得格格不入。 有时候,与母体文化有一定脱离的人,能够更容易采纳接受并不熟悉的宿主文化,如习俗,甚至于身体语言。 他们以非常自然的方式来观察外国文化,所以很容易下意识地努力去适应它。


Earley和Mosakowski认为,任何人只要比较敏觉、积极主动、有所准备,都能够获得一个比较满意的文化智能商数(CQ)。 他们给出了培养文化智能的六步建议:

  1. 检验你的CQ的强项与弱项, 由此找到一个出发点。

  2. 针对弱项选择对应的训练办法。

  3. 应用这些训练办法。

  4. 在自己的组织内部寻找异质文化环境。

  5. 积极进入这种文化环境。 由强项出发,开始训练自己。

  6. 360°回顾评估。 如有必要,加入新的训练内容。


文化智能 小组。

小组 (27名成员)





🔥 第一个最重要
Moving Cultural Intelligence to Practice
There's a plenty of thought leadership and unique perspectives in this cultural intelligence form discussions at 12manage. Who is interested in collaborating on moving some of them into practice? Here...
Cultural Intelligence and Personality Structure
Many people can identify their weaknesses and be trained so as to avoid any obstacles in understanding and be part of a culture. There are some people who cannot change due to their personality struct...
Cross-cultural Training Techniques Avoiding Expat Failure
48 percent of expats leave foreign posts early because of poor job performance and 37 percent return prematurely because they or their family members are unable to acclimatize in different cultures (I...
Using CQ and EQ as a Basis for Measuring Education, Leadership and Success?
If we want to solve the really "big" problems in our society (western, middle-eastern, European...), with instability, crime, social injustice, abuse of women & children that is on the rise, and our i...
Cultural Adaptability
In an era of globalization cultural intelligence (CQ) becomes important. This does not mean adopting other people's culture but accommodating the culture of people in the official as well as personal ...
Cultural Sensitivity Training
If you are about to establish a cultural sensitivity training for a multinational, what key elements do you consider essential for the success of the course?...



Establishing Cultural Intelligence in Organizations
It all depends on the organizational culture and how an organization communicates this among its employees.
Keep it stupid simple, choose the right people (cultural fit) for your organization. An...

Cultural Intelligent Countries
Are people from certain countries on average more cultural intelligent than from others? If yes, what could be countries with a high and a low average level of cultural understanding?...

The Relationship of Cultural Intelligence (CQ) with IQ and EQ
Personal characteristics - such as cognitive ability and emotional intelligence - facilitate the process of acquiring particular types of information. But when you're working in an international or in...

5 Tips for International Communication
In conducting business, cultural missteps can ruin a good opportunity. As the world shrinks and we work closer and closer together, accepting and understanding each other becomes more essential every ...

Going Against Core Principles and Values... Tough
Adapting to a cultural situation is all well and good until an individual is faced with the need of going against their core principles and values and then the trouble starts... Do they do the right t...

Cultural Intelligence Can Help Connect Cultures
It seems clear that with computer-information technology revolution, cultural integration and its attended potentials are becoming real.
Rich individuals in the techno-advanced world are recogniz...

Examples of Cultural Intelligent People?
Suggestions please for well-known people who we believe have Cultural Intelligence. Who are our Role Models? Why should we hold them up as role models?
Well known = perhaps well-known in their ...


关于Cultural Intelligence(英语)的高级见解。在这里,您将找到专家的专业建议。

Pitfalls and Best Practices in Managing Multicultural Teams

Multicultural Teams
Brett, Behfar and Kern describe 4 common problem areas in managing multicultural teams: 1. Direct vs indirect communica...

Theory of Multiple Intelligences

Skills Development
In 1983, Howard Gardner proposed the Theory of Multiple Intelligences. According to Gardner there are a wide variety of ...

Negotiation in Middle Eastern and Western countries

Cultural Dimensions, A Practical Example
Geert Hofstedes research on cultural dimensions provides insights into other cultures so that we can be more effective ...

How to Assess Your / Someone's Social Intelligence and Leadership Skills

Social Intelligence, Leadership Development
In their article "Social Intelligence and the Biology of Leadership" (HBR, September 2008), Daniel Goleman and Richard B...

Cultural Intelligence in Mergers & Acquisitions

Cultural Intelligence in today's context assumes a great significance, particularly in the light of the frenzy of PE / M...

Cultural Intelligence Profiles

Identify Personal CQ Profile
In their article Cultural Intelligence (HBR, October 2004) P.C. Earley and E. Mosakowski identify 6 manager profiles a...

Thorndike on Intelligence 1920

3 distinct types
E.L. Thorndike (1920: Intelligence and its uses) distinguished between three distinct types of intelligence: 1. Abstrac...

Koreans vs Germans

Differences in Business Communication
In a recent interview on Business Spotlight 3/08, Mrs. Mee-Rae Kim, a leading expert in German-Korean intercultural busi...

Key CQ Traits and Capabilities?

Cultural Intelligence
Here are some basic traits and capabilities of a high CQ. 1) Have clear understanding (strengths and weaknesses) of one...


Management Across Cultures: Managing in a Global Context

Cross-Cultural Management, Cultural Dimensions, Cultural Intelligence, Multicultural Teams, Global Leadership, Global HR
This presentation consist of six sections that together form an extensive description of management across cultures. The...

How to Develop your Cultural Intelligence: The CQ-Wheel

Cultural Intelligence, Intercultural Engagement, Cultural Adaptation, Cultural Dimensions, Cultural Differences
In simple terms, Cultural Intelligence is the competence needed to work efficiently in a cross-cultural context. It can ...

5 Strategies to Successfully Manage Cultural Differences

Cultural Differences, Cultural Intelligence, Cross-Cultural Teams, Company Culture, Hofstede
Cultural differences can be an asset rather than a liability to a team if carefully managed and other people are approac...

Your Organization in a Globalized World

Organizational Behavior, International, Hofstede, Organizational Culture, Globalization, Cultural Intelligence
Presentation about organizational behavior in an age of globalization. The presentation includes the following sections:...

Communication and Negotiation in a Cross-cultural Context

Cross-Cultural Communication, Cross-Cultural Negotiation
Presentation about Communications and Negotiations Across Different Cultures. The presentation includes the following se...

5 Options to Work with People from Another Culture

MNCs, Multinationals, Multinational Companies, Globalization, International Leadership Development, Cultural Intelligenc
A. How to build a global leadership group in which people can cope with the complexity of working globally? 1. Re...

Corporate Diversity and Inclusion

Cross Functional Team, Organizational Culture, Globalization, Organizational Change, HRM, Cultural Dimensions
In this introduction video, top managers of Skanska share their vision on Diversity and Inclusion and the importance of ...

Going Abroad / Cultural Intelligence Workshop

Cultural Intelligence, Intercultural Engagement, Cultural Adaptation
This presentation provides you with information about traveling the globe and cultural intelligence, with the main goal ...

Leading a 21st Century Global Organization

Global Leadership, Globalization, Multinational Corporations, MNCs
William Fung Group, Managing Director of Li & Fung Ltd, recommends to be successful in a global business leaders have to...

Culture, Cultural Competence, Cultural Intelligence and the CQ

Cultural Intelligence
This presentation is a good introduction to culture and contains three large sections: Culture, Cultural Competenence an...

Perception of Cultural Intelligence in South African Organizations

Cultural Intelligence Results and Examples
Extensive presentation about Cultural Intelligence by Y. du Plessis, S. O'Neil and R. van den Berg. This presentation ex...

Negotiating Tips for Brexit

Negotiation, Global Leadership, Cultural Intelligence, Multicultural Teams
In this video Jason Langrish gives Britain 4 tips how to negotiate a trade deal with the EU, based on The Comprehensive ...















比较:  Emotional Intelligence[情感智能]  |  Cultural Dimensions[文化尺度]  |  Culture Types[文化类型]  |  Social Intelligence[社会智能]  |  Framing[心理定格]  |  Levels of Culture[文化层次]  |  Coaching[教练]  |  Mentoring[启导]  |  Changing Organizational Cultures[组织文化变革法]  |  Path-Goal Theory[路径-目标理论]  |  Contingency Theory[权变理论]  |  Attribution Theory[归因理论]

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