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Faire face aux cultures nationales, aux cultures d'entreprise et aux cultures professionnelles. Définition de l'Intelligence Culturelle d'Earley et de Mosakowski. ('04)

L'Intelligence Culturelle (Cultural Intelligence) (QC) est la capacité de faire face aux cultures nationales, d'entreprises et professionnelles comme décrit par Christopher Earley et Elaine Mosakowski dans la revue HBR d'octobre 2004. La QC est la capacité de comprendre des contextes peu familiers, et puis de s'y adapter. Ils décrivent trois sources d'Intelligence Culturelle.

Trois sources d'Intelligence Culturelle

1. La Tête / Cognitif. L'apprentissage par coeur des croyances, des habitudes et des tabous des cultures étrangères, ne fonctionnera pas bien.

2. Le Corps / Physique. Vous ne désarmerez pas vos hôtes, invités, ou collègues étrangers simplement en leur montrant que vous comprenez leur culture ; vos actions et votre comportement doivent montrer que vous êtes déjà, dans une certaine mesure, entré dans leur monde.

3. Le Coeur / Emotif / Motivation. S'adapter à une nouvelle culture implique de surmonter des obstacles et des retards. Les personnes peuvent faire cela seulement s'ils croient en leur propre efficacité.

Tandis qu'elle partage plusieurs des propriétés de l'intelligence émotive, Intelligence Culturelle mise une phase plus loin en fournissant une personne pour distinguer des comportements produits par la culture en question des comportements qui sont particuliers aux individus particuliers et de ceux identifiés dans tous les êtres humains.

Importance de l'Intelligence Culturelle

Pourquoi l'Intelligence Culturelle ? Dans un environnement des affaires de plus en plus varié, les dirigeants doivent être en mesure d'évoluer à travers le maquis des habitudes, des gestuelles, et des acceptations qui définissent les différences de leurs collègues. Les cultures étrangères sont partout. Dans d'autres pays, certainement, mais également dans les entreprises, les vocations, et les régions. Interagir avec les individus dans leurs demandes de sensitivité et d'adaptabilité. Et les personnes qui ont ces traits de caractère en abondance, ne sont pas nécessairement ceux, qui recueillent le plus grand succès social dans les situations familières.
 

Les personnes qui sont socialement les mieux intégrés parmi leurs amis, ont souvent la plus grande difficulté à comprendre la culture des étrangers, et à être admis par eux. Ceux qui incarnent entièrement les habitudes et les normes de leur culture native, peuvent être les plus étrangers quand ils entrent dans une autre culture. Parfois, les gens légèrement détachés de leur propre culture, sont plus à même d'adopter les habitudes et même le langage du corps d'un invité peu familier. Ils sont des observateurs naturels et font facilement un effort conscient pour s'y adapter.
 

Cultivez votre Intelligence Culturelle

Earley et Mosakowski concluent que n'importe qui étant raisonnablement alerte, motivé et équilibré, peut atteindre un QC acceptable. Ils recommandent une approche en 6 phases pour cultiver votre intelligence culturelle :

1. Examinez vos points forts et faiblesses de QC. De cette façon vous établissez un point de départ.

2. Sélectionnez une formation ciblée sur vos faiblesses.

3. Appliquez cette formation.

4. Organisez le support dans votre propre organisation.

5. Débutez l'adaptation culturelle. Commencez en ciblant sur vos points forts.

6. Réévaluez (360°). Définissez éventuellement davantage de formation.

Forum de Intelligence Culturelle   Cross-cultural Training Techniques Avoiding Expat Failure 48 percent of expats leave foreign posts early because of poor job performance and 37 percent return prematurely because they or their family members are unable to acclimatize in different cultures (Insch and Daniels as cited in Kreitner, 2009, p.106...           Moving Cultural Intelligence to Practice: Requiring a Minimum CQ for Certain Professions? There's plenty of amazing ideas, thought leadership, and unique perspectives in some of these discussion threads. Who is interested in collaborating on moving some of this into practice? Here are just 3 suggested scenarios (use cases) where we might ...           Cultural Intelligence is an Acquirable Skill Set A cultural misfit generally happens to be a business / organizational misfit irrespective of "Equal Opportunity" being practiced in these areas. This is due to the feeling of alienation the culturally misfit person's behavioral aspects which mig...           Using CQ and EQ as a Basis for Measuring Education, Leadership and Success? If we want to solve the really "big" problems in our society (western, middle-eastern, European...), with instability, crime, social injustice, abuse of women & children that is on the rise, and our inability to co-exist with ourselves (let alone the...           Public Sector Companies and Cultural Intelligence It seems cultural intelligence (CQ) is going to play a crucial role in tomorrow’s global business. I’m specialized in management of Public Sector Companies (PSCs). Without the knowledge of CQ, many PSCs won’t survive in the globalized market. ...           Cultural Adaptability In an era of globalization cultural intelligence (CQ) becomes important. This does not mean adopting other people's culture but accommodating the culture of people in the official as well as personal network and having regards for different cultur...           Cultural Intelligence Can Help Connect Cultures It seems clear that with computer-information technology revolution, cultural integration and its attended potentials are becoming real. Rich individuals in the techno-advanced world are recognizing that there is poverty plaguing a greate...           Cultural Adjustment and the 'Collective Unconscious' If you believe in Jung's construct, then there is no need to worry (ask Alfred E. Neuman); unless, there exists a cultural business requirement to fit a square peg in a round hole. Of course we know that business (national and international) has evol...           Detached People Adapt Easily “Somewhat detached people…. can more easily adapt” is an excellent insight in that there is not only fragmentation of culture across national or language boundaries, there is also fragmentation inside current cultural contexts and this is acceleratin...           International Experience -> Cultural Intelligence? On a very basic level, is it safe to say that a person working at retail store in an airport such as JFK or LHR will be or become culturally intelligent?...           5 Tips for International Communication In conducting business, cultural missteps can ruin a good opportunity. As the world shrinks and we work closer and closer together, accepting and understanding each other becomes more essential every day. Communicating with clarity and purpose l...           C.Q. is a Must in Today's Global Business Environment Increasing liberalization of trade has lead to various factors including movement of labour / global workforce, diversity in supply chain.... Diversity in customers managed by multinational/multiculture teams.. A very true scenario in today's gl...           Four Sources of Cultural Intelligence We are exploring and researching similar concepts and have four sources of cultural intelligence: Head, Heart, Gut and Spirit. Cognitive, Emotional, Instinctual and Philosophical. Wisdom, Humanity, Courage and Resilience. We are doing stud...           Cultural Intelligence vs Skills Culture By accompanying transnational mergers, we sometimes realize how much skills culture can be more under question than national cultures. Production staffs understand each others borderless, whereas HR and marketing staffs fight in the sam...           Cultural Intelligence and Personality Structure Many people can identify their weaknesses and be trained so as to avoid any obstacles in understanding and be part of a culture. There are some people who cannot change due to their personality structures. How can such people be changed to accept and...           Examples of Cultural Intelligent People? Suggestions please for well-known people who we believe have Cultural Intelligence. Who are our Role Models? Why should we hold them up as role models? Well known = perhaps well-known in their own country if not internationally. Can you...           Significance of Cultural Intelligence for Multinationals For global companies, the ability to incorporate cultural intelligence in their selection, hiring, education and management development processes seems important. Who can share some best practices or nightmares how this is done?...         Commencer un nouveau sujet

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Meilleures Pratiques - Intelligence Culturelle Premium   The Relationship of Cultural Intelligence (CQ) with IQ and EQ Personal characteristics - such as cognitive ability and emotional intelligence - facilitate the process of acquiring particular types of information. But when you're working in an international or intercultura...           Going Against Core Principles and Values... Tough Adapting to a cultural situation is all well and good until an individual is faced with the need of going against their core principles and values and then the trouble starts... Do they do the right thing culturally and betray their own core v...           Establishing Cultural Intelligence in Organizations It all depends on the organizational culture and how an organization communicates this among its employees. Keep it stupid simple, choose the right people (cultural fit) for your organization. And before they start to work, give them a

Expert Tips (ENG) - Cultural Intelligence Premium   Pitfalls and Best Practices in Managing Multicultural Teams Brett, Behfar and Kern describe 4 common problem areas in managing multicultural teams: 1. Direct vs indirect communication 2. Troubl... Usage (application) : Multicultural Teams       Theory of Multiple Intelligences In 1983, Howard Gardner proposed the Theory of Multiple Intelligences. According to Gardner there are a wide variety of cognitive abilities (A ... Usage (application) : Skills Development       Negotiation in Middle Eastern and Western countries Geert Hofstede’s research on cultural dimensions provides insights into other cultures so that we can be more effective when interacting with people i... Usage (application) : Cultural Dimensions, A Practical Example       How to Assess Your / Someone's Social Intelligence and Leadership Skills In their article "Social Intelligence and the Biology of Leadership" (HBR, September 2008), Daniel Goleman and Richard Boyatzis argue that a more rela... Usage (application) : Social Intelligence, Leadership Development       Cultural Intelligence in Mergers & Acquisitions Cultural Intelligence in today's context assumes a great significance, particularly in the light of the frenzy of PE / M&A activity taking place all a... Usage (application) : M&A       Cultural Intelligence Profiles In their article “Cultural Intelligence” (HBR, October 2004) P.C. Earley and E. Mosakowski identify 6 manager profiles according to their CQ methodolo... Usage (application) : Identify Personal CQ Profile       Thorndike on Intelligence 1920 E.L. Thorndike (1920: Intelligence and its uses) distinguished between three distinct types of intelligence: 1. Abstract or scholastic Intelligen... Usage (application) : 3 distinct types       Koreans vs Germans In a recent interview on Business Spotlight 3/08, Mrs. Mee-Rae Kim, a leading expert in German-Korean intercultural business communication projects... Usage (application) : Differences in Business Communication       Key CQ Traits and Capabilities? Here are some basic traits and capabilities of a high CQ. 1) Have clear understanding (strengths and weaknesses) of one's own culture ... Usage (application) : Cultural Intelligence

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