Cultural Intelligence

Knowledge Center

Summary, forum, best practices, expert tips and information sources.

Cultural IntelligenceCultural Intelligence (CQ) is the ability to cope with national, corporate and vocational cultures as described by Christopher Earley and Elaine Mosakowski in HBR of October 2004. CQ is the ability to understand unfamiliar contexts, and then to adjust. They describe three sources of Cultural Intelligence.

Three sources of Cultural Intelligence

  1. The Head /  Cognitive. Rote learning about the beliefs, habits and taboos of foreign cultures, will not work well.

  2. The Body / Physical. You will not disarm your foreign hosts, guests, or colleagues simply by showing you understand their culture; your actions and demeanor must prove that you have already to some extent entered their world.

  3. The Heart / Emotional/motivational. To adjust to a new culture involves overcoming obstacles and setbacks. People can do that only if they believe in their own efficacy.

While it shares many of the properties of emotional intelligence, Cultural Intelligence goes one step further by equipping a person to distinguish behaviors produced by the culture in question from behaviors that are peculiar to particular individuals and those found in all human beings.

Importance of Cultural Intelligence

Why Cultural Intelligence? In an increasingly diverse business environment, managers must be able to navigate through the thicket of habits, gestures, and assumptions that define their coworkers' differences. Foreign cultures are everywhere. In other countries, certainly, but also in corporations, vocations, and regions. Interacting with individuals within them demands sensitivity and adaptability. And the people who have those traits in abundance, are not necessarily the ones, who enjoy the greatest social success in familiar settings.

The people who are socially the most successful among their friends, often have the greatest difficulty to understand cultural strangers, and to be accepted by them. Those who fully embody the habits and norms of their native culture, may be the most alien when they enter another culture. Sometimes, somewhat detached people from their own culture, can more easily adopt the habits and even the body language of an unfamiliar host. They are natural observers, and easily make a conscious effort to fit in.

Growing your Cultural Intelligence

Earley and Mosakowski conclude that anyone who is reasonably alert, motivated and poised, can attain an acceptable CQ. They recommend a 6 step approach to cultivating your cultural intelligence:

  1. Examine your CQ strengths and weaknesses. In this way you establish a starting point.

  2. Select training that focuses on your weaknesses.

  3. Apply this training.

  4. Organize support in own organization.

  5. Enter the cultural setting. Start with a focus on your strengths.

  6. Reevaluate (360°). Possibly define further training.

Diversity Management Special Interest Group

Special Interest Group (70 members)

Forum about Diversity Management  

The most recent topics about: Diversity Management.

Moving Cultural Intelligence to Practice
There's a plenty of thought leadership and unique perspectives in this cultural intelligence form discussions at 12manag (...)
1 reactions
Cross-cultural Training Techniques Avoiding Expat Failure
48 percent of expats leave foreign posts early because of poor job performance and 37 percent return prematurely because (...)
0 reactions
🔥 NEW Cultural Sensitivity Training
If you are about to establish a cultural sensitivity training for a multinational, what key elements do you consider ess (...)
0 reactions
Best Practices about Diversity Management

Here you will find the most valuable ideas and practical suggestions.

🥇 Establishing Cultural Intelligence in Organizations
It all depends on the organizational culture and how an organization communicates this among its employees. Keep it stu (...)
43 reactions

🥈 Cultural Intelligent Countries
Are people from certain countries on average more cultural intelligent than from others? If yes, what could be countries (...)
5 reactions

🥉 The Relationship of Cultural Intelligence (CQ) with IQ and EQ
Personal characteristics - such as cognitive ability and emotional intelligence - facilitate the process of acquiring pa (...)
23 reactions

5 Tips for International Communication
In conducting business, cultural missteps can ruin a good opportunity. As the world shrinks and we work closer and close (...)
8 reactions

Going Against Core Principles and Values... Tough
Adapting to a cultural situation is all well and good until an individual is faced with the need of going against their (...)
14 reactions

Cultural Intelligence Can Help Connect Cultures
It seems clear that with computer-information technology revolution, cultural integration and its attended potentials ar (...)
5 reactions

Examples of Cultural Intelligent People?
Suggestions please for well-known people who we believe have Cultural Intelligence. Who are our Role Models? Why shoul (...)
9 reactions

Cultural Intelligence and Personality Structure
Many people can identify their weaknesses and be trained so as to avoid any obstacles in understanding and be part of a (...)
2 reactions

Using CQ and EQ as a Basis for Measuring Education, Leadership and Success?
If we want to solve the really "big" problems in our society (western, middle-eastern, European...), with instability, c (...)
3 reactions

Cultural Adaptability
In an era of globalization cultural intelligence (CQ) becomes important. This does not mean adopting other people's cult (...)
2 reactions

Expert Tips about Diversity Management

Here you will find professional advices by experts.

Pitfalls and Best Practices in Managing Multicultural Teams

Multicultural Teams (...)

Theory of Multiple Intelligences

Skills Development (...)

Negotiation in Middle Eastern and Western countries

Cultural Dimensions, A Practical Example (...)

How to Assess Your / Someone's Social Intelligence and Leadership Skills

Social Intelligence, Leadership Development (...)

Cultural Intelligence in Mergers & Acquisitions

M&A (...)

Cultural Intelligence Profiles

Identify Personal CQ Profile (...)

Thorndike on Intelligence 1920

3 distinct types (...)

Koreans vs Germans

Differences in Business Communication (...)

Key CQ Traits and Capabilities?

Cultural Intelligence (...)
Information Sources about Diversity Management

Here you will find powerpoints, videos, news, etc. to use in your own lectures and workshops.

Management Across Cultures: Managing in a Global Context

Cross-Cultural Management, Cultural Dimensions, Cultural Intelligence, Multicultural Teams, Global Leadership, Global HR (...)

How to Develop your Cultural Intelligence: The CQ-Wheel

Cultural Intelligence, Intercultural Engagement, Cultural Adaptation, Cultural Dimensions, Cultural Differences (...)

5 Strategies to Successfully Manage Cultural Differences

Cultural Differences, Cultural Intelligence, Cross-Cultural Teams, Company Culture, Hofstede (...)

Your Organization in a Globalized World

Organizational Behavior, International, Hofstede, Organizational Culture, Globalization, Cultural Intelligence (...)

Communication and Negotiation in a Cross-cultural Context

Cross-Cultural Communication, Cross-Cultural Negotiation (...)

Corporate Diversity and Inclusion

Cross Functional Team, Organizational Culture, Globalization, Organizational Change, HRM, Cultural Dimensions (...)

Going Abroad / Cultural Intelligence Workshop

Cultural Intelligence, Intercultural Engagement, Cultural Adaptation (...)

5 Options to Work with People from Another Culture

MNCs, Multinationals, Multinational Companies, Globalization, International Leadership Development, Cultural Intelligenc (...)

Leading a 21st Century Global Organization

Global Leadership, Globalization, Multinational Corporations, MNCs (...)

Culture, Cultural Competence, Cultural Intelligence and the CQ

Cultural Intelligence (...)

Perception of Cultural Intelligence in South African Organizations

Cultural Intelligence Results and Examples (...)

Negotiating Tips for Brexit

Negotiation, Global Leadership, Cultural Intelligence, Multicultural Teams (...)

Compare with Cultural Intelligence:  Emotional Intelligence  |  Cultural Dimensions  |  Culture Types  |  Social Intelligence  |  Framing  |  Levels of Culture  |  Coaching  |  Mentoring  |  Changing Organizational Cultures  |  Path-Goal Theory  |  Contingency Theory  |  Attribution Theory

Return to Management Hub: Change & Organization  |  Communication & Skills  |  Decision-making & Valuation  |  Ethics & Responsibility  |  Human Resources  |  Leadership  |  Marketing  |  Strategy

More Management Methods, Models and Theory

Special Interest Group Leader

Are you an expert in Diversity Management? Sign up for free

Link to this knowledge center

Copy this code to your web site:


About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
© 2020 12manage - The Executive Fast Track. V15.6 - Last updated: 28-9-2020. All names ™ of their owners.