戴明博士简介
威廉·爱德华兹·戴明(William Edwards Deming)是美国统计学家, 他与日本成长为制造业大国以及全面质量管理(Total Quality Management)理论的问世关系甚密。 二战后,戴明与另一位美国质量管理大师约瑟夫·莫西·朱兰(Joseph M. Juran)随同盟军占领军来到了日本。 戴明将一系列质量改进方法带到了日本,其中就包括统计法和戴明循环(Deming Cycle)。 1960年,日本天皇为戴明授勋,以表彰他为日本企业所做的服务与贡献。
戴明循环、PDCA循环、PDSA循环
戴明循环,或称PDCA循环、PDSA循环,是一个质量持续改进模型,
它包括持续改进与不断学习的四个循环反复的步骤, 即计划(Plan)、执行(Do)、检查(Check/Study)、处理(Act)。
戴明循环有时也被为称戴明轮(Deming Wheel)或持续改进螺旋(Continuous Improvement Spiral)。 戴明循环的研究起源于20世纪20年代,有“统计质量控制之父”之称的著名的统计学家沃特·阿曼德·休哈特(Walter A. Shewhart)在当时引入了“计划-执行-检查(Plan-Do-See)”的概念, 戴明后将休哈特的PDS循环进一步发展成为: 计划-执行-检查-处理(Plan-Do-Study-Act)。 戴明循环与生产管理中的“改善”、“即时生产”紧密相关。
戴明循环的优点
- 适用于日常管理,且同时适用于个体管理与团队管理;
- 戴明循环的过程就是发现问题、解决问题的过程;
- 适用于项目管理;
- 有助于持续改进提高;
- 有助于供应商管理;
- 有助于人力资源管理;
- 有助于新产品开发管理;
- 有助于流程测试管理。
戴明循环的4个步骤
- 计划(Plan): 计划先于变化, 分析、预测结果。
- 执行(Do it): 执行计划,在可控环境下小幅迈进。
- 检查(Check/Study): 检查执行结果。
- 处理(Act): 采取处理措施,流程标准化,改进提高。
玛丽·沃森对戴明循环的诠释
玛丽·沃森(Mary Watson)在《戴明的管理方法》(The Deming Management Method)一书中,详细讲述了质量管理大师戴明的一生。 书中写道,作为工业发展史上的一个典型事例,日本的工业奇迹告诉我们,要实现这样的奇迹,一个国家必须以品质为重、目光长远, 而不能只顾医治眼前病痛,追求一剂见效,一鸣惊人。 在过去的40多年里,日本企业已经从低廉、低附加值产品的生产者发展成为举世闻名的高质量、精加工的制造商。 二战后,当戴明博士开始在美国宣传他的理论时,美国朝野还停留在战后的胜利喜悦中, 鲜有人理会戴明的说教。 但是,他和他的理论在日本却受到了意想不到的欢迎。时至今日,在日本企业的生产车间里,我们仍然能够找到戴明质量控制法的痕迹。
参考书: Mary Watson - The Deming Management Method[中译本《戴明的管理方法》,台湾天下文化出版社,1997]
戴明循环 小组。

小组 (8名成员)
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