Crisis Management[危机管理]

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摘要,论坛,最佳做法,专家提示和信息来源。

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总结

很明显,没有哪个企业希望“面对重大业务挫折,引来媒体普遍关注”(危机)。 媒体报道导致的公众关注常常给企业的生产经营带来多重负面影响,如财务影响、政治影响以及政府关系影响。 现实的价值损失让人担忧,然而,更让人忧心的却是,企业未能按照公众媒体的意愿驾驭处理危机。 所谓危机管理(Crisis Management),就是要在危机时刻做出正确反应(预警化、结构化以及特殊化)。


危机管理一般法则

  1. 事先准备意外事故计划(成立危机管理小组,演练应对各种危机情境;接到危机通知后,危机管理小组能够在短时内迅速运作)

  2. 内部立刻和清楚地宣布唯一的人讲话对危机与外界是危机队员)

  3. 迅速运作(危机爆发后的第一个小时至关重要,因为媒体往往会抢在这一时间获取企业危机信息)。

  4. 聘用危机管理顾问(包括公共关系顾问、企业形象顾问等,他们的客观建议非常重要)。

  5. 提供准确的、正确的信息(切忌提供虚假信息,一旦被发现造假后果很严重,即便是对内发布)。

  6. 当决定应对措施时,不仅要考虑短期损失,还要考虑长远影响。

企业内部的行政管理人员,不管处在哪一位置,都有义务管理危机,要将它放在日常工作来抓。 能够成功应对那些重大的危机事件,如对企业价值创造、收入来源、运营支出、股票价格、竞争地位以及生产业务产生重大破坏的危机事件,才是对管理人员能力的真正考验。 比较: Charismatic Leadership[魅力型领导]
最有效的危机管理是防患于未然,在危机爆发之前、对企业业务造成损失之前,就能够发现危机,并迅速处理解决危机。 如果能够做到这一点,企业的利益相关者以及社会公众就决不可能通过媒体知道企业的变故。


制定业务连续性方案(Business Continuity Plan

如果危机已然发生,它对企业核心利益相关者的影响将不可避免,这时候业务连续性方案将显得非常重要,它将帮助企业把破坏和损失减小到最低限度。 制定这样一项方案听起来任务艰巨,其实它就是一份普通的企业文件。 它包括以下一些方面:找出运营流程中对企业经营业务至关重要的环节,然后设计一个或多个环节失灵后如何继续运营的方案,以及如何在利益相关者知情后与其进行沟通的方案。 非常重要却又常被忽略的一点是,一定要对业务连续性方案进行测试。
有了业务连续性方案,在遇到危机时,企业就能够处于一个较为有利的位置从容应对危机,从而财务损失和商业影响。 除此以外,制定业务连续性方案还会有一个间接影响,就是: 企业管理人员对那些有可能造成重大损失的危险处境更加敏感, 由此,当危机真正发生时,他们能够快速、高效应对,从容解决危机。


参考书: Laurence Barton - Crisis in Organizations II

参考书: Steven Fink - Crisis Management: Planning for the Inevitable


小组

危机管理(应急计划) 小组。



小组 (14名成员)

论坛

危机管理(应急计划)论坛。


开始一个新的论坛主题

 

🔥 危机管理六阶段
危机处理专家、前洛克希德马丁公司董事长诺曼.奥古斯丁(Norman R. Augustine),曾在公、私领域处理过无数关键性的危机,他把个人历练化为六个清晰...
6
 
Crisis Management After Action Reviews Types
In a world that is constantly moving on from one crisis to another, organizations should assess their responses to said crises to determine if their actions taken were the optimal strategies, tactics,...
15
 
7条评论
Statistics on Business Continuity
Here are some facts that show the importance of Crisis Management / Business Continuity Planning.
There were 930 companies operating from the World Trade Centre towers when the September 11 attac...
13
 
1条评论
Execution in Crisis Management
It is not only to forecast/ plan for the contigencies but also the execution in case of actual crisis. There have been several instances in my career of around 17 years now that this concept has been ...
12
 
1条评论
How to deal with the Media in a Crisis?
Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or slanders) from others, is not too hard to gather all the fact for the press. But, ...
11
 
3条评论
Crisisology as a Discipline
I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to what is being practiced and published there? There isn't much of anything going ...
10
 
7条评论
Commander's Intent
My son started a new position this week. The first thing covered in orientation by the management team were the Mission, Vision, and Values (MVV) of the organization. One might think that this is a fa...
10
 
7条评论
Why Did Nobody Prepare for This Crisis?
The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs.
Isn't it remarkable that neither governments, nor financial regulators, nor...
8
 
23条评论
The Pressure of IT on Leaders and Managers
Recently, some people have shown interest in complicated versus complexity. There are a few differences in the descriptions of the two concepts, but those are few and do not take away from the fact th...
8
 
9条评论
How Often Should Contingency Planning be Performed? Frequency
Does shortening the frequency of contingency planning to say 2 to 4 weeks help in doing a better strategic planning job?
To enable this, using the feedback received from the first iteration in th...
8
 
3条评论
Measures by Companies Against the Covid-19 / Corona Virus
It affects almost everyone in the world the Corona Virus also known as Covid-19. It has put countries in lockdown, forced businesses to close or work on minimal staff, cancelled gatherings and put t...
6
 
6条评论
How to Develop an Exercise Program for the Emergency Plan?
To avoid loss of lives during an accident, it is good practice to exercise the emergency response plan.
My question is: how to develop such an exercise plan? Who can provide a brake down events l...
6
 
3条评论
Coronavirus disease (COVID-19): What Can You Do?
By coughing and sneezing, a person transmits the virus through his nose, throat or lungs. The virus gets into the air through small droplets. If other people inhale these droplets or transfer them via...
6
 
4条评论
The Vulnerable Leadership Style for a Prolonged Crisis Like Covid-19?
In complex, uncertain, circumstances like in the current situation, the vulnerable leader (fully truthful, admits and apologizes for mistakes, asks for help, works on personal defects, is participator...
5
 
10条评论
Steps in Case of a Product Quality Crisis
What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially in the food sector)?...
5
 
1条评论
International Association of Emergency Managers
For those professionals engaged in crisis and emergency management I would recommend you look at iaem.com
The International Association of Emergency Managers (IAEM) now has 7 global councils and ...
5
 
Combine Contingency Planning with SWOT Analysis
There is a strong case for all companies / organizations to regularly do a serious SWOT analysis - all 4 boxes and combine that with Contingency Planning.
There is the possibility that a sudden W...
5
 
1条评论
Understanding Scenarios and Consequences in Contingency Planning
A failure in most "contingency planning" is that it's analytical rather than strategic in nature. In complexity and systems thinking, an important attribute is to understand consequences.
Managin...
4
 
1条评论
Disaster Risk Management (DRM)
What is Disaster Risk Management (DRM)? Meaning DRM, if we understand this concept of management in an integral way, constitutes a solid permanently available mechanism for authorities as a means of ...
4
 
1条评论
Preparing Execution of Contingency Plan
Contingency Planning is very important. Before actually executing the contingency plan, certain critical actions have to be taken such as:
1. Quickly gather, analyze and interpret factual data an...
4
 
2条评论
Crisis Management Software
Hi members, I am looking for a crisis management software package with a mobile facility, should anyone have any experience in the same just please communicate it back. Regards....
3
 
2条评论
The Conflict Management Life Cycle
The company is exposed during its activities to a set of conflicts with its stakeholders, and it is necessary for the company to manage any conflict arising according to its interests. Therefore, publ...
3
 
1条评论
Disaster Management
How to Manage in Case of a Disaster? Bonjour, I am looking for a guide on what executive managers should do in case a disaster hits their company. What are the dos and don'ts? Thank you....
2
 
2条评论

最佳实践

关于危机管理(应急计划)的最高评价的讨论主题。在这里你会找到最有价值的思路和切实可行的建议。


Types of Crises: Sudden / Smoldering
In a recent paper, Erika Hayes James and Lynn Perry Wooten distinguish between:
1. SUDDEN CRISES (Natural disasters, Terrorist attack, Plan explosion, Workplace violence, Product tampering, Sabot...
42
 
3条评论

Win the Race to Disclosure
In a short article about crisis management in the media William Essex also stresses how important it is to win the race to disclosure. And he also gives some rules:
1. Be first to issue informati...
32
 
Crisis Leadership
Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis management axiom is so important to leadership and management that we have it on the m...
28
 
19条评论

What Managerial Competencies are Required to Tackle an Organizational Crisis?
In normal circumstances, various competencies are needed for top management to be successful. Besides (!) these regular competencies, certain specific skills and knowledge are crucial to recover from ...
20
 
8条评论

The Spokesperson of your Crisis Management Team
The spokesperson plays a major role in the time of crisis; they are the face of the organization and represent it as a whole in front of any/every third party. This person should have a role of signif...
18
 
12条评论

Common Errors Leaders Make during Crises
Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisis. He found an interesting pattern of problematic behaviors among senior leaders...
18
 
33条评论

Why Contingency Planning? Importance and Benefits
Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organizations overall strategic plan. The importance of preparing for any contingencies must not be un...
15
 
20条评论

专家提示

关于Crisis Management (Contingency Planning)(英语)的高级见解。在这里,您将找到专家的专业建议。


How to Develop a Crisis Communication Plan?

Crisis Management
In order to develop a successful communication plan during a crisis, following steps should be followed: 1. Identify th...

Top-10 Mistakes in A Crisis

Crisis Management, Education
Robert D. Ramsey in Supervision (Oct2004, Vol. 65, Issue 10) gives the following list of things not to do in a cr...

Multiple crisis

Preparing for domino effects
Remember and realize early on that one crisis can lead to another, and multiple crisis can occur at the same time. Consi...

Potential Types of Threats

Checklist of Types
- Financial (major decline in stock price, market crash, major decline in earnings) - Workforce (labour strike, labour ...

Use Belbin for your Crisis team

Building a Contingency Team
In order to build an effective contingency team, members need to be intelligently chosen. You need members with the foll...

Pitfalls of Traditional Risk Analysis

Risk Management, Crisis Management
In their 2000 book "Managing Crises Before they happens" Mitroff and Anagnos explain their critics on traditional risks...

Early Crisis Signals

The earlier the better...
People frequently wonder how a crisis can occur unexpectedly in a company and if top managers, aware of what is happenin...

Early Warning Signals

Timely Alert System
A useful exercise is to think of what events can be considered early warning signals for certain problems to arise. You ...

Preparing your Executive Team for Crisis

Contingency Plans & Manuals
Note that crises often happen in different ways than what you imagened and planned for... That's why preparing and edu...

Financial Indicators Check-list

Financial Crisis Signals for a Company
Due to the global economic crisis affecting companies of all industries and regions, there is a lot of interest in crisi...

Why Society is More Risky than Before

Understanding New Risk Categories, Risk Management
In his 1992 book "Risk Society: Towards a New Modernity, Ulrich Beck describes new risk scenarios that companies have t...

Moral Intensity: When Will a Decision Be Seen as Unethical?

Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility
The financial crisis of 2008 has been partly the result of managers and executives taking excessive risks. That's why Fe...

Align Your Risk Management Strategy with Investors' View on Risk

Strategic Risk Management, Transparant Risk Management
Risk is an essential part of any investment. Modern organizations are giving more attention to their risk profile to be...

Consumer Psychology in a Downturn

Re-shape Your Marketing
Traditional ways that companies used to segment their customers are lifestyle, demographics, etc... These are absolutely...

Marketing Strategies in a Downturn

Leveraging Crisis
How marketers respond to the new consumer psychology of the current downturn? 1) For companies with a relatively strong ...
信息来源

有关危机管理(应急计划)的各种信息来源。在这里,您将找到Powerpoint,视频,新闻等可用于您自己的讲座和讲习班。


The Essence of Crisis Leadership

Crises, Crisis Management, Quick Decision-making, Crisis Response, Corona, Covid-19
Dr. Michael J. Ryan of the World Health Organization speaks about the lessons he learned while dealing with the Ebola cr...

Strategic Activism

Crisis Management
Activist NGOs have increasingly foregone public politics and turned to private politics to change the practices of firms...

Leading in Times of Crises

Leadership, Crisis Management
Presentation that assesses the characteristics that leaders should have and actions that they should take for effective ...

Crisis Leadership

Organizational Crises
This article proposes that there is, in fact, a difference between crisis management and crisis leadership, and that wha...

How to Give a Media Interview? The ABC and 3R Tool

Media Training, Media Training, Crisis Management, Success Stories, Media Interview
Former BBC Producer Andrew Carapiet distinguishes 2 different situations in which you are likely to have to talk to the ...

Funny Introduction to Business Continuity Planning

First Awareness of the Importance and Main Aspects of Continuity Planning
This video touches on many key topics of Business Continuity Planning with some humor: - The Need to have a Backup Plan...

Employee Empowerment, Teamwork and Communication

Performance Management, Employee Empowerment
Colorful presentation with speaking notes about 3 tools to improve organizational performance: Teamwork, Communication a...

Introduction to Crisis Management

Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation
Comprehensive presentation about Crisis Management in organizations that includes interesting facts about performance of...

7 Steps to Create a Crisis Communication Plan

Introduction to Crisis Communication Planning, Contingency Planning
In this concise video Debbie DeWitt of Visix explains 7 steps to putting together a crisis communications plan: 1.̳...

5 Important Things to do When a Crisis has Occurred

Crisis Management Best Practices, Crisis Management Tips
Five good crisis management tips by Sam North. 1. Deal with it. Since a crisis not just goes away, you have to co...

3 Levels of Communication Skills for Managing and Leadership

Leadership, Communication Skills, Leadership Communication Framework, Barett
According to Barrett (2006) leadership communication can be referred to as the determined and purposeful delivery of mes...

Critical Thinking in Decision Making

Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions
Presentation about critical thinking for decision making, including the following sections: 1. Failure of Imagination ...

The Role of NGOs in Disaster Management

NGO, NGOs, Crisis Management, Disaster Management, Crisis Response
This presentation is about NGOs, specifically focusing on their role in disaster management. The presentation includes t...

Effective Crisis Leadership

Crisis Management, Leadership Development
This is a useful presentation about effective leadership in crises, including the following sections: 1. The importance...

Introduction to Business Continuity Management

Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience
Organizations have to be prepared to deal immediately with events everywhere around the world (from natural disasters to...

Business Continuity Management and Disaster Recovery Management

Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption
Presentation about Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The presentation includes th...

The Six Basic Questions of Risk Management

Initial Understanding of Risk Management, Risk Management Introduction
Managing risk is essentially a process of asking and answering six relatively easy questions no matter what setting (per...

Strategically Managing Perceptions for Improved Corporate Reputation

Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions
Concise presentation that provides an interesting framework for reputation management. It particularly focuses on 4 key ...

The Importance of Reputational Risk and Managing it

Reputation Management, Risk Management
This presentation focuses mainly on the importance of reputational risk and the necessity of reputational risk managemen...

研究链接

自动跳入有关以下内容的其他有用资源危机管理(应急计划)。


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