Krishantering

Kunskapscenter

Självfallet hoppas inget företaget att behöva möta ”situationen som orsakar ett betydande affärsavbrott som stimulerar till en omfattande massmediatäckning” (krisen). Den offentliga ingående genomlysning, som är ett resultat av massmediatäckningen påverkar ofta de normala verksamheterna i företaget och kan ha/få finansiella (negativa), politiska, rättsliga och myndighets effekter. Betydande värde förstörelse är att frukta, speciellt när inte krisen behandlas väl i uppfattningen hos massmedia eller av de allmännas åsikter. Krishantering tar itu med att ge det rätta gensvaret på krisen (säkerhets-, strukturella- och ad-hoc).

Några allmänna råd och tips vid krishantering

1. Förbered katastrofplaner på förhand (krishanteringsgruppen och medlemmarna kan bildas inom mycket kort varsel, för att öva in kriser av olika slag),

2. Omgående och tydligt meddela internt att de enda personerna som får utttala sig om krisen till den yttre omvärlden är krisgruppens medlemmar),

3. Agera snabbt (de första timmarna, efter det första krisavbrottet är extremt viktiga, därför att massmedia ofta bygger på den informationen som kommer från de första timmarna)

4. Använd krishantering(-lednings) konsulter (rådgivning från objektiva PR-konsulter är viktigt, använd experter som är specialiserade på företagsimage/varumärke),

5. Ge säkerställd och korrekt information (kom ihåg att pröva att manipulera information kommer bara att allvarligt misslyckas, om det upptäcks, även internt!),

6. När  beslut om åtgärder skall tas, överväg inte bara de kortfristiga förlusterna, utan fokusera också på de långsiktiga effekterna.

Beslutsfattare på alla nivåer i organisationen är anställda till att klara av kriser och hamnar ofta till vardags också i denna typ av situationer. Deras färdigheter testas egentligen först när de måste klara av betydande kriser som har potential att avbryta eller drabba organisationens värdeskapande processer, inkomstkällorna, driftkostnaderna, aktiepriset, konkurrensläget och den dagliga affärsverksamheten. Jämför: Karismatiskt Ledarskap.
Den effektivaste krishanteringen uppstår, när potentiella kriser upptäckts och hanterats snabbt - före de kan få effekt på organisationens affärsverksamhet. Som i de fall när de aldrig kommer till kännedom för organisationens nyckelbeslutsfattare eller till allmänheten via massmedia.

Skapa en kontinuitetsplan för affärsverksamheten

I exempel där krisen redan har brutit ut, eller där det är ofrånkomligt att krisen kommer att få påverkan för organisationens nyckelbeslutsfattare, är en affärskontinuitetsplan till hjälp för att minimera avbrott och skadan. Att utveckla en sådan plan kan vid första anblicken verka som en avskräckande uppgift, men faktum är att det är ett förnuftigt dokument. Det gäller att identifiera de funktioner och processer som är kritiska för affärsverksamheten, och därefter designa och konstruera operationella och kommunicerbara katastrofplaner för att hantera de potentiella fel som en eller flera av dem kan drabbas av, samt hur nyckel- beslutsfattare skall reagera, när de upptäcker detta. En viktig beståndsdel som ibland förbises är att testa ut att affärskontinuitetsplaner fungerar i praktiken.
Företag som har affärskontinuitetsplaner är bättre rustade för att minimera att affärsverksamheten lider skada och att man drabbas finansiellt. En ytterliggare effekt av detta, är att beslutsfattare kan finna ut att processen för att utveckla dessa planer också kan ha en indirekt nytta. Deras organisationer är nu mer känsligare för att möjliga krissituationer som kan komma att uppstå och avbryta affärsverksamheten eller att påverka dess operationella utgifter, vinster och den allmänna tillväxten. Som ett resultat så reagerar nu deras chefer snabbare och effektivare för att stoppa dem.

Bok: Laurence Barton - Crisis in Organizations II

Bok: Steven Fink - Crisis Management: Planning for the Inevitable

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Best Practices Topprankade ämnen om Krishantering (Beredskapsplanering). Här hittar du de mest värdefulla idéerna och praktiska förslagen. Types of Crises: Sudden / Smoldering In a recent paper, Erika Hayes James and Lynn Perry Wooten distinguish between: 1. SUDDEN CRISES (Natural disasters (...) 42   3 kommentarer Win the race to disclosure In a short article about crisis management in the media William Essex also stresses how important it is to win the race (...) 32   Strategy versus Risk and Crisis Management Elaboration is much more required on Crisis Management since this is new arena in the field of finance and the literatur (...) 23   1 kommentarer Crisis Leadership Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis manage (...) 22   19 kommentarer What Managerial Competencies are Required to Tackle an Organizational Crisis? In normal circumstances, various competencies are needed for top management to be successful. Besides (!) these regular (...) 20   8 kommentarer Common Errors Leaders Make during Crises Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisi (...) 18   33 kommentarer Statistics on Business Continuity Here are some facts that show the importance of Crisis Management / Business Continuity Planning: There were 930 compani (...) 16   1 kommentarer Why Contingency Planning? Importance and Benefits Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organization’s overall (...) 15   20 kommentarer How to deal with the Media in a Crisis? Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or sl (...) 11   3 kommentarer Crisisology as a Discipline I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to (...) 10   7 kommentarer Why did Nobody Prepare for the Current Crisis? The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs.< (...) 8   23 kommentarer Measures by Companies Against the Covid-19 / Corona Virus It affects almost everyone in the world – the Corona Virus also known as Covid-19. It has put countries in lockdown, for (...) 6   6 kommentarer Coronavirus disease (COVID-19): What Can You Do? By coughing and sneezing, a person transmits the virus through his nose, throat or lungs. The virus gets into the air th (...) 6   4 kommentarer How Often Should Contingency Planning Be Performed? Frequency Does keeping the duration of the validity of contingency planning short to say 2 to 4 weeks help in doing a better strat (...) 5   6 kommentarer

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