Krishantering

Kunskapscenter

Självfallet hoppas inget företaget att behöva möta ”situationen som orsakar ett betydande affärsavbrott som stimulerar till en omfattande massmediatäckning” (krisen). Den offentliga ingående genomlysning, som är ett resultat av massmediatäckningen påverkar ofta de normala verksamheterna i företaget och kan ha/få finansiella (negativa), politiska, rättsliga och myndighets effekter. Betydande värde förstörelse är att frukta, speciellt när inte krisen behandlas väl i uppfattningen hos massmedia eller av de allmännas åsikter. Krishantering tar itu med att ge det rätta gensvaret på krisen (säkerhets-, strukturella- och ad-hoc).

Några allmänna råd och tips vid krishantering

1. Förbered katastrofplaner på förhand (krishanteringsgruppen och medlemmarna kan bildas inom mycket kort varsel, för att öva in kriser av olika slag),

2. Omgående och tydligt meddela internt att de enda personerna som får utttala sig om krisen till den yttre omvärlden är krisgruppens medlemmar),

3. Agera snabbt (de första timmarna, efter det första krisavbrottet är extremt viktiga, därför att massmedia ofta bygger på den informationen som kommer från de första timmarna)

4. Använd krishantering(-lednings) konsulter (rådgivning från objektiva PR-konsulter är viktigt, använd experter som är specialiserade på företagsimage/varumärke),

5. Ge säkerställd och korrekt information (kom ihåg att pröva att manipulera information kommer bara att allvarligt misslyckas, om det upptäcks, även internt!),

6. När  beslut om åtgärder skall tas, överväg inte bara de kortfristiga förlusterna, utan fokusera också på de långsiktiga effekterna.

Beslutsfattare på alla nivåer i organisationen är anställda till att klara av kriser och hamnar ofta till vardags också i denna typ av situationer. Deras färdigheter testas egentligen först när de måste klara av betydande kriser som har potential att avbryta eller drabba organisationens värdeskapande processer, inkomstkällorna, driftkostnaderna, aktiepriset, konkurrensläget och den dagliga affärsverksamheten. Jämför: Karismatiskt Ledarskap.
Den effektivaste krishanteringen uppstår, när potentiella kriser upptäckts och hanterats snabbt - före de kan få effekt på organisationens affärsverksamhet. Som i de fall när de aldrig kommer till kännedom för organisationens nyckelbeslutsfattare eller till allmänheten via massmedia.

Skapa en kontinuitetsplan för affärsverksamheten

I exempel där krisen redan har brutit ut, eller där det är ofrånkomligt att krisen kommer att få påverkan för organisationens nyckelbeslutsfattare, är en affärskontinuitetsplan till hjälp för att minimera avbrott och skadan. Att utveckla en sådan plan kan vid första anblicken verka som en avskräckande uppgift, men faktum är att det är ett förnuftigt dokument. Det gäller att identifiera de funktioner och processer som är kritiska för affärsverksamheten, och därefter designa och konstruera operationella och kommunicerbara katastrofplaner för att hantera de potentiella fel som en eller flera av dem kan drabbas av, samt hur nyckel- beslutsfattare skall reagera, när de upptäcker detta. En viktig beståndsdel som ibland förbises är att testa ut att affärskontinuitetsplaner fungerar i praktiken.
Företag som har affärskontinuitetsplaner är bättre rustade för att minimera att affärsverksamheten lider skada och att man drabbas finansiellt. En ytterliggare effekt av detta, är att beslutsfattare kan finna ut att processen för att utveckla dessa planer också kan ha en indirekt nytta. Deras organisationer är nu mer känsligare för att möjliga krissituationer som kan komma att uppstå och avbryta affärsverksamheten eller att påverka dess operationella utgifter, vinster och den allmänna tillväxten. Som ett resultat så reagerar nu deras chefer snabbare och effektivare för att stoppa dem.

Bok: Laurence Barton - Crisis in Organizations II

Bok: Steven Fink - Crisis Management: Planning for the Inevitable

Diskussioner Forum om Krishantering (Beredskapsplanering). Starta ett nytt ämne Dela din kunskap eller ställ en fråga   The Spokesperson of your Crisis Management Team The spokesperson plays a major role in the time of crisis; they are the face of the organization and represent it as a w... 15   12 kommentarer How to Deal with Crises Situations in an Organisation What are the right steps to be taken in dealing with crises in an organisation in order to prevent it from escalating be... 14   2 kommentarer Statistics on Business Continuity Here are some facts that show the importance of Crisis Management / Business Continuity Planning. There were 930 co... 13   1 kommentarer Execution in Crisis Management It is not only to forecast/ plan for the contigencies but also the execution in case of actual crisis. There have been s... 12   1 kommentarer How to deal with the Media in a Crisis? Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or sl... 11   3 kommentarer Crisis Management After Action Reviews Types In a world that is constantly moving on from one crisis to another, organizations should assess their responses to said ... 11   6 kommentarer Crisisology as a Discipline I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to ... 10   7 kommentarer Commander's Intent My son started a new position this week. The first thing covered in orientation by the management team were the Mission,... 10   7 kommentarer Why Did Nobody Prepare for This Crisis? The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs.<... 8   23 kommentarer How Often Should Contingency Planning be Performed? Frequency Does shortening the frequency of contingency planning to say 2 to 4 weeks help in doing a better strategic planning job?... 8   3 kommentarer The Pressure of IT on Leaders and Managers Recently, some people have shown interest in complicated versus complexity. There are a few differences in the descripti... 8   9 kommentarer Measures by Companies Against the Covid-19 / Corona Virus It affects almost everyone in the world – the Corona Virus also known as Covid-19. It has put countries in lockdown, for... 6   6 kommentarer How to Develop an Exercise Program for the Emergency Plan? To avoid loss of lives during an accident, it is good practice to exercise the emergency response plan. My question... 6   3 kommentarer Coronavirus disease (COVID-19): What Can You Do? By coughing and sneezing, a person transmits the virus through his nose, throat or lungs. The virus gets into the air th... 6   4 kommentarer The Vulnerable Leadership Style for a Prolonged Crisis Like Covid-19? In complex, uncertain, circumstances like in the current situation, the vulnerable leader (fully truthful, admits and ap... 5   10 kommentarer Steps in Case of a Product Quality Crisis What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially... 5   1 kommentarer International Association of Emergency Managers For those professionals engaged in crisis and emergency management I would recommend you look at iaem.com The Inter... 5   Combine Contingency Planning with SWOT Analysis There is a strong case for all companies / organizations to regularly do a serious SWOT analysis - all 4 boxes and combi... 5   1 kommentarer Understanding Scenarios and Consequences in Contingency Planning A failure in most "contingency planning" is that it's analytical rather than strategic in nature. In complexity and syst... 4   1 kommentarer The Conflict Management Life Cycle The company is exposed during its activities to a set of conflicts with its stakeholders, and it is necessary for the co... 4   1 kommentarer Preparing Execution of Contingency Plan Contingency Planning is very important. Before actually executing the contingency plan, certain critical actions have to... 4   2 kommentarer Crisis Management Software Hi members, I am looking for a crisis management software package with a mobile facility, should anyone have any experie... 3   2 kommentarer Disaster Management How to Manage in Case of a Disaster? Bonjour, I am looking for a guide on what executive managers should do in case a di... 2   2 kommentarer

Best Practices Topprankade ämnen om Krishantering (Beredskapsplanering). Här hittar du de mest värdefulla idéerna och praktiska förslagen. Types of Crises: Sudden / Smoldering In a recent paper, Erika Hayes James and Lynn Perry Wooten distinguish between: 1. SUDDEN CRISES (Natural disasters... 42   3 kommentarer Win the Race to Disclosure In a short article about crisis management in the media William Essex also stresses how important it is to win the race ... 32   Crisis Leadership Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis manage... 28   19 kommentarer What Managerial Competencies are Required to Tackle an Organizational Crisis? In normal circumstances, various competencies are needed for top management to be successful. Besides (!) these regular ... 20   8 kommentarer Common Errors Leaders Make during Crises Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisi... 18   33 kommentarer Why Contingency Planning? Importance and Benefits Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organization’s overall ... 15   20 kommentarer

Experttips Avancerad insikt om Crisis Management (Contingency Planning) (Engelsk). Här hittar du professionella råd från experter. How to Develop a Crisis Communication Plan? Crisis Management In order to develop a successful communication plan during a crisis, following steps should be followed: 1. Identify th... Top-10 Mistakes in A Crisis Crisis Management, Education Robert D. Ramsey in Supervision (Oct2004, Vol. 65, Issue 10) gives the following list of things not to do in a cr... Multiple crisis Preparing for domino effects Remember and realize early on that one crisis can lead to another, and multiple crisis can occur at the same time. Consi... Potential Types of Threats Checklist of Types - Financial (major decline in stock price, market crash, major decline in earnings) - Workforce (labour strike, labour ... Use Belbin for your Crisis team Building a Contingency Team In order to build an effective contingency team, members need to be intelligently chosen. You need members with the foll... Pitfalls of Traditional Risk Analysis Risk Management, Crisis Management In their 2000 book "Managing Crises Before they happens" Mitroff and Anagnos explain their critics on traditional risks... Early Crisis Signals The earlier the better... People frequently wonder how a crisis can occur unexpectedly in a company and if top managers, aware of what is happenin... Early Warning Signals Timely Alert System A useful exercise is to think of what events can be considered early warning signals for certain problems to arise. You ... Preparing your Executive Team for Crisis Contingency Plans & Manuals Note that crises often happen in different ways than what you imagened and planned for... That's why preparing and edu... Financial Indicators Check-list Financial Crisis Signals for a Company Due to the global economic crisis affecting companies of all industries and regions, there is a lot of interest in crisi... Why Society is More Risky than Before Understanding New Risk Categories, Risk Management In his 1992 book "Risk Society: Towards a New Modernity”, Ulrich Beck describes new risk scenarios that companies have t... Moral Intensity: When Will a Decision Be Seen as Unethical? Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility The financial crisis of 2008 has been partly the result of managers and executives taking excessive risks. That's why Fe... Align Your Risk Management Strategy with Investors' View on Risk Strategic Risk Management, Transparant Risk Management Risk is an essential part of any investment. Modern organizations are giving more attention to their risk profile to be... Consumer Psychology in a Downturn Re-shape Your Marketing Traditional ways that companies used to segment their customers are lifestyle, demographics, etc... These are absolutely... Marketing Strategies in a Downturn Leveraging Crisis How marketers respond to the new consumer psychology of the current downturn? 1) For companies with a relatively strong ...

Informationskällor Olika informationskällor om Krishantering (Beredskapsplanering). Här hittar du powerpoints, videor, nyheter etc. som du kan använda i dina egna föreläsningar och workshops. The Essence of Crisis Leadership Crises, Crisis Management, Quick Decision-making, Crisis Response, Corona, Covid-19 Dr. Michael J. Ryan of the World Health Organization speaks about the lessons he learned while dealing with the Ebola cr... Strategic Activism Crisis Management Activist NGOs have increasingly foregone public politics and turned to private politics to change the practices of firms... Leading in Times of Crises Leadership, Crisis Management Presentation that assesses the characteristics that leaders should have and actions that they should take for effective ... Crisis Leadership Organizational Crises This article proposes that there is, in fact, a difference between crisis management and crisis leadership, and that wha... How to Give a Media Interview? The ABC and 3R Tool Media Training, Media Training, Crisis Management, Success Stories, Media Interview Former BBC Producer Andrew Carapiet distinguishes 2 different situations in which you are likely to have to talk to the ... Funny Introduction to Business Continuity Planning First Awareness of the Importance and Main Aspects of Continuity Planning This video touches on many key topics of Business Continuity Planning with some humor: - The Need to have a Backup Plan... Employee Empowerment, Teamwork and Communication Performance Management, Employee Empowerment Colorful presentation with speaking notes about 3 tools to improve organizational performance: Teamwork, Communication a... Introduction to Crisis Management Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation Comprehensive presentation about Crisis Management in organizations that includes interesting facts about performance of... 7 Steps to Create a Crisis Communication Plan Introduction to Crisis Communication Planning, Contingency Planning In this concise video Debbie DeWitt of Visix explains 7 steps to putting together a crisis communications plan: 1.̳... 5 Important Things to do When a Crisis has Occurred Crisis Management Best Practices, Crisis Management Tips Five good crisis management tips by Sam North. 1. Deal with it. Since a crisis not just goes away, you have to co... 3 Levels of Communication Skills for Managing and Leadership Leadership, Communication Skills, Leadership Communication Framework, Barett According to Barrett (2006) leadership communication can be referred to as the determined and purposeful delivery of mes... Critical Thinking in Decision Making Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions Presentation about critical thinking for decision making, including the following sections: 1. Failure of Imagination ... The Role of NGOs in Disaster Management NGO, NGOs, Crisis Management, Disaster Management, Crisis Response This presentation is about NGOs, specifically focusing on their role in disaster management. The presentation includes t... Effective Crisis Leadership Crisis Management, Leadership Development This is a useful presentation about effective leadership in crises, including the following sections: 1. The importance... Introduction to Business Continuity Management Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience Organizations have to be prepared to deal immediately with events everywhere around the world (from natural disasters to... Business Continuity Management and Disaster Recovery Management Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption Presentation about Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The presentation includes th... The Six Basic Questions of Risk Management Initial Understanding of Risk Management, Risk Management Introduction Managing risk is essentially a process of asking and answering six relatively easy questions no matter what setting (per... Strategically Managing Perceptions for Improved Corporate Reputation Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions Concise presentation that provides an interesting framework for reputation management. It particularly focuses on 4 key ... The Importance of Reputational Risk and Managing it Reputation Management, Risk Management This presentation focuses mainly on the importance of reputational risk and the necessity of reputational risk managemen...

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