Krishantering

Kunskapscenter

Självfallet hoppas inget företaget att behöva möta ”situationen som orsakar ett betydande affärsavbrott som stimulerar till en omfattande massmediatäckning” (krisen). Den offentliga ingående genomlysning, som är ett resultat av massmediatäckningen påverkar ofta de normala verksamheterna i företaget och kan ha/få finansiella (negativa), politiska, rättsliga och myndighets effekter. Betydande värde förstörelse är att frukta, speciellt när inte krisen behandlas väl i uppfattningen hos massmedia eller av de allmännas åsikter. Krishantering tar itu med att ge det rätta gensvaret på krisen (säkerhets-, strukturella- och ad-hoc).

Några allmänna råd och tips vid krishantering

1. Förbered katastrofplaner på förhand (krishanteringsgruppen och medlemmarna kan bildas inom mycket kort varsel, för att öva in kriser av olika slag),

2. Omgående och tydligt meddela internt att de enda personerna som får utttala sig om krisen till den yttre omvärlden är krisgruppens medlemmar),

3. Agera snabbt (de första timmarna, efter det första krisavbrottet är extremt viktiga, därför att massmedia ofta bygger på den informationen som kommer från de första timmarna)

4. Använd krishantering(-lednings) konsulter (rådgivning från objektiva PR-konsulter är viktigt, använd experter som är specialiserade på företagsimage/varumärke),

5. Ge säkerställd och korrekt information (kom ihåg att pröva att manipulera information kommer bara att allvarligt misslyckas, om det upptäcks, även internt!),

6. När  beslut om åtgärder skall tas, överväg inte bara de kortfristiga förlusterna, utan fokusera också på de långsiktiga effekterna.

Beslutsfattare på alla nivåer i organisationen är anställda till att klara av kriser och hamnar ofta till vardags också i denna typ av situationer. Deras färdigheter testas egentligen först när de måste klara av betydande kriser som har potential att avbryta eller drabba organisationens värdeskapande processer, inkomstkällorna, driftkostnaderna, aktiepriset, konkurrensläget och den dagliga affärsverksamheten. Jämför: Karismatiskt Ledarskap.
Den effektivaste krishanteringen uppstår, när potentiella kriser upptäckts och hanterats snabbt - före de kan få effekt på organisationens affärsverksamhet. Som i de fall när de aldrig kommer till kännedom för organisationens nyckelbeslutsfattare eller till allmänheten via massmedia.

Skapa en kontinuitetsplan för affärsverksamheten

I exempel där krisen redan har brutit ut, eller där det är ofrånkomligt att krisen kommer att få påverkan för organisationens nyckelbeslutsfattare, är en affärskontinuitetsplan till hjälp för att minimera avbrott och skadan. Att utveckla en sådan plan kan vid första anblicken verka som en avskräckande uppgift, men faktum är att det är ett förnuftigt dokument. Det gäller att identifiera de funktioner och processer som är kritiska för affärsverksamheten, och därefter designa och konstruera operationella och kommunicerbara katastrofplaner för att hantera de potentiella fel som en eller flera av dem kan drabbas av, samt hur nyckel- beslutsfattare skall reagera, när de upptäcker detta. En viktig beståndsdel som ibland förbises är att testa ut att affärskontinuitetsplaner fungerar i praktiken.
Företag som har affärskontinuitetsplaner är bättre rustade för att minimera att affärsverksamheten lider skada och att man drabbas finansiellt. En ytterliggare effekt av detta, är att beslutsfattare kan finna ut att processen för att utveckla dessa planer också kan ha en indirekt nytta. Deras organisationer är nu mer känsligare för att möjliga krissituationer som kan komma att uppstå och avbryta affärsverksamheten eller att påverka dess operationella utgifter, vinster och den allmänna tillväxten. Som ett resultat så reagerar nu deras chefer snabbare och effektivare för att stoppa dem.

Bok: Laurence Barton - Crisis in Organizations II

Bok: Steven Fink - Crisis Management: Planning for the Inevitable

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Best Practices De bästa, högst rankade ämnena om Krishantering (Beredskapsplanering). Här hittar du de mest värdefulla idéerna och praktiska förslagen. 🥇 Win the Race to Disclosure In a short article about crisis management in the media William Essex also stresses how important it is to win the race to disclosure. And he also gives some rules: 1. Be first to issue information o... 29   🥈 Crisis Leadership Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis management axiom is so important to leadership and management that we have it on the m... 28   19 kommentarer 🥉 What Managerial Competencies are Required to Tackle an Organizational Crisis? In normal circumstances, various competencies are needed for top management to be successful. Besides (!) these regular competencies, certain specific skills and knowledge are crucial to recover from ... 20   8 kommentarer Common Errors Leaders Make during Crises Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisis. He found an interesting pattern of problematic behaviors among senior leaders... 18   33 kommentarer The Spokesperson of your Crisis Management Team The spokesperson plays a major role in the time of crisis; they are the face of the organization and represent it as a whole in front of any/every third party. This person should have a role of signif... 18   12 kommentarer Why Contingency Planning? Importance and Benefits Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organization’s overall strategic plan. The importance of preparing for any contingencies must not be un... 15   20 kommentarer

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Informationskällor Olika informationskällor om Krishantering (Beredskapsplanering). Här hittar du powerpoints, videor, nyheter etc. som du kan använda i dina egna föreläsningar och workshops. The Essence of Crisis Leadership Crises, Crisis Management, Quick Decision-making, Crisis Response, Corona, Covid-19 Dr. Michael J. Ryan of the World Health Organization speaks about the lessons he learned while dealing with the Ebola cr... Strategic Activism Crisis Management Activist NGOs have increasingly foregone public politics and turned to private politics to change the practices of firms... Leading in Times of Crises Leadership, Crisis Management Presentation that assesses the characteristics that leaders should have and actions that they should take for effective ... Crisis Leadership Organizational Crises This article proposes that there is, in fact, a difference between crisis management and crisis leadership, and that wha... How to Give a Media Interview? The ABC and 3R Tool Media Training, Media Training, Crisis Management, Success Stories, Media Interview Former BBC Producer Andrew Carapiet distinguishes 2 different situations in which you are likely to have to talk to the ... Funny Introduction to Business Continuity Planning First Awareness of the Importance and Main Aspects of Continuity Planning This video touches on many key topics of Business Continuity Planning with some humor: - The Need to have a Backup Plan... Employee Empowerment, Teamwork and Communication Performance Management, Employee Empowerment Colorful presentation with speaking notes about 3 tools to improve organizational performance: Teamwork, Communication a... Introduction to Crisis Management Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation Comprehensive presentation about Crisis Management in organizations that includes interesting facts about performance of... 7 Steps to Create a Crisis Communication Plan Introduction to Crisis Communication Planning, Contingency Planning In this concise video Debbie DeWitt of Visix explains 7 steps to putting together a crisis communications plan: 1.̳... 5 Important Things to do When a Crisis has Occurred Crisis Management Best Practices, Crisis Management Tips Five good crisis management tips by Sam North. 1. Deal with it. Since a crisis not just goes away, you have to co... 3 Levels of Communication Skills for Managing and Leadership Leadership, Communication Skills, Leadership Communication Framework, Barett According to Barrett (2006) leadership communication can be referred to as the determined and purposeful delivery of mes... Critical Thinking in Decision Making Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions Presentation about critical thinking for decision making, including the following sections: 1. Failure of Imagination ... The Role of NGOs in Disaster Management NGO, NGOs, Crisis Management, Disaster Management, Crisis Response This presentation is about NGOs, specifically focusing on their role in disaster management. The presentation includes t... Effective Crisis Leadership Crisis Management, Leadership Development This is a useful presentation about effective leadership in crises, including the following sections: 1. The importance... Introduction to Business Continuity Management Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience Organizations have to be prepared to deal immediately with events everywhere around the world (from natural disasters to... Business Continuity Management and Disaster Recovery Management Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption Presentation about Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The presentation includes th... The Six Basic Questions of Risk Management Initial Understanding of Risk Management, Risk Management Introduction Managing risk is essentially a process of asking and answering six relatively easy questions no matter what setting (per... Strategically Managing Perceptions for Improved Corporate Reputation Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions Concise presentation that provides an interesting framework for reputation management. It particularly focuses on 4 key ... The Importance of Reputational Risk and Managing it Reputation Management, Risk Management This presentation focuses mainly on the importance of reputational risk and the necessity of reputational risk managemen...

Forskningslänkar Hoppa till ytterligare forskningsresurser angående angående Krishantering (Beredskapsplanering). Nyheter Videor Presentationer   Böcker Akademisk Mer

Jämför Krishantering med: Strategisk Riskhantering Slywotzky  |  Grundorsaksanalys  |  Kraftfältsanalys  |  Idékläckning (Brainstorming)  |  Begränsningsteorin, Teorin om Begränsningar  |  Scenarioplanering  |  Spelteori (Nash)  |  Reala Optioner Luehrman  |  Intressentanalys  |  Intressentkartläggning, Intressentmappning

Retur till Management Start: Organisation och Förändring  |  Kommunikation och Färdigheter  |  Beslutsfattande och Värdering  |  HRM och Personalfrågor  |  Ledarskap  |  Marknadsföring och Försäljning  |   Strategi & Innovation

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