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Crisis Management (Антикризисное управление)

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Резюме

Очевидно, ни одна корпорация не хочет сталкиваться с «ситуацией, вызывающей существенные нарушения в бизнесе, которые провоцируют широкое внимание со стороны средств массовой информации» (кризис). Общественное тщательное расследование, которое становится результатом этого внимания, часто оказывает влияние на обычные операции компании и может повлечь (негативные) финансовые, политические, юридические и правительственные последствия . Необходимо опасаться существенного разрушения потребительской ценности, создаваемой компанией, особенно когда кризисная ситуация не разрешается наилучшим образом в глазах средств массовой информации/общественного мнения. Антикризисное управление занимается оптимальным реагированием на кризисную ситуацию (предупредительным, структурным и специальным).


Некоторые общие советы по антикризисному управлению

  1. Подготовьте план действий в чрезвычайных обстоятельствах (contingency plans) заранее (можно немедленно сформировать антикризисную группу и ее членов, которые бы имитировали кризисные ситуации различных видов)

  2. Дайте ясно понять, что единственные люди, ответственные за освещение кризисов с внешними кругами, будут члены антикризисной группы

  3. Действуйте быстро (первые часы после возникновения кризиса очень важны, потому что средства массовой информации строят предположения на основе информации, полученной в первые часы)

  4. Используйте консультанта по вопросам управления кризисом (объективная консультация PR консультантов важна, использует компетентность специалистов для имиджа корпорации )

  5. Предоставьте точную и правильную информацию (помните, что попытки манипуляции с информацией серьезно повредят вам, в случае если это откроется, в том числе и внутри корпорации!)

  6. Принимая решения о действиях, учитывайте не только краткосрочные потери, но также концентрируйте свое внимание на долгосрочных последствиях.

Высшее руководство на всех уровнях организации должно быть задействовано в антикризисном управлении повседневно. Их навыки проходят испытание, когда они должны управлять сложными кризисными ситуациями, которые потенциально могут нарушить процесс создания ценности организации, источники дохода, операционные расходы, курс акций, конкурентоспособность и текущий бизнес. Сравните: Charismatic Leadership (Харизматическое лидерство).
Самое эффективное антикризисное управление имеет место тогда, когда обнаружение и реагирование на потенциальные кризисы происходит быстро - прежде чем они смогут оказать влияние на бизнес организации. В таких ситуациях они никогда не доходят до внимания ключевых заинтересованных сторон организации или широкой общественности через информционные средства.


Создание плана непрерывности бизнеса (Business Continuity Plan)

В ситуациях, когда кризис уже возник или неизбежен, кризис затронит интересы ключевых заинтересованных сторон организации, план непрерывности бизнеса полезен для того, чтобы миримизировать нарушения и урон. Развитие такого плана может показаться сложной задачей, но в действительности это естественно необходимый документ. Оно подразумевает определение функций и процессов, жизненно важных для бизнеса, затем создание операционного и коммуникационного планов действий в чрезвычайных обстоятельствах для реагирования на потенциальные провалы и на реакцию ключевых заинтересованных сторон. Важный компонент, который иногда упускается из вида, состоит в испытатнии плана непрерывности бизнеса.
Корпорации с подготовленными планами непрерывности бизнеса находятся в лучшем положении для того, чтобы минимизировать последствия для бизнеса и финансовый урон. Кроме того, высшее руководство может обнаружить, что процесс развития этих планов также имеет косвенную выгоду. Такие организации более чувствительны к возможным кризисным ситуациям, которые могут нарушить деятельность компании и повлиять на ее операционные расходы, доходы и общий рост. В результате менеджеры в таких компаниях более быстро и эффективно реагируют на кризисы и нейтрализуют их.


Книга: Laurence Barton - Crisis in Organizations II

Книга: Steven Fink - Crisis Management: Planning for the Inevitable


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Форум

Обсуждения на форуме о Антикризисное управление. Ниже вы можете задать вопрос по этой теме, поделиться своим опытом, сообщить о новой разработке или что-то пояснить.


тема Types of Crises
In a recent paper, Erika Hayes James and Lynn Perry Wooten distinguish between: 1. SUDDEN CRISES (Natural disasters, Terrorist attack, Plan explosion, Workplace violence, Product tampering, Sabotage,...
Рейтинг38
 
Комментарии4 комментария
тема Crisis Management After Action Reviews Types
In a world that is constantly moving on from one crisis to another, organizations should assess their responses to said crises to determine if their actions taken were the optimal strategies, tactics,...
Рейтинг15
 
Комментарии7 комментария
тема Not Learning from Previous Incidents: Horror Stories
I recently watched a review of the fire aboard the USS Bonhomme Richard on July 12, 2020. The fire occurred while the amphibious assault ship was undergoing maintenance at Naval Base San Diego. The fi...
Рейтинг15
 
Комментарии13 комментария
тема Statistics on Business Continuity
Here are some facts that show the importance of Crisis Management / Business Continuity Planning. There were 930 companies operating from the World Trade Centre towers when the September 11 attacks t...
Рейтинг14
 
Комментарии1 комментария
тема Execution in Crisis Management
It is not only to forecast/ plan for the contigencies but also the execution in case of actual crisis. There have been several instances in my career of around 17 years now that this concept has been ...
Рейтинг12
 
Комментарии1 комментария
тема Disaster Risk Management (DRM)
What is Disaster Risk Management (DRM)? Meaning DRM, if we understand this concept of management in an integral way, constitutes a solid permanently available mechanism for authorities as a means of ...
Рейтинг11
 
Комментарии5 комментария
тема How to deal with the Media in a Crisis?
Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or slanders) from others, is not too hard to gather all the fact for the press. But, ...
Рейтинг11
 
Комментарии3 комментария
тема Crisisology as a Discipline
I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to what is being practiced and published there? There isn't much of anything going ...
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Комментарии7 комментария
тема Commander's Intent
My son started a new position this week. The first thing covered in orientation by the management team were the Mission, Vision, and Values (MVV) of the organization. One might think that this is a fa...
Рейтинг10
 
Комментарии7 комментария
тема How Often Should Contingency Planning be Performed? Frequency
Does shortening the frequency of contingency planning to say 2 to 4 weeks help in doing a better strategic planning job? To enable this, using the feedback received from the first iteration in the se...
Рейтинг8
 
Комментарии3 комментария
тема The Pressure of IT on Leaders and Managers
Recently, some people have shown interest in complicated versus complexity. There are a few differences in the descriptions of the two concepts, but those are few and do not take away from the fact th...
Рейтинг8
 
Комментарии9 комментария
тема Why Did Nobody Prepare for This Crisis?
The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs. Isn't it remarkable that neither governments, nor financial regulators, nor fin...
Рейтинг8
 
Комментарии23 комментария
тема Measures by Companies Against the Covid-19 / Corona Virus
It affects almost everyone in the world the Corona Virus also known as Covid-19. It has put countries in lockdown, forced businesses to close or work on minimal staff, cancelled gatherings and put t...
Рейтинг6
 
Комментарии6 комментария
тема How to Develop an Exercise Program for the Emergency Plan?
To avoid loss of lives during an accident, it is good practice to exercise the emergency response plan. My question is: how to develop such an exercise plan? Who can provide a brake down events list ...
Рейтинг6
 
Комментарии3 комментария
тема Coronavirus disease (COVID-19): What Can You Do?
By coughing and sneezing, a person transmits the virus through his nose, throat or lungs. The virus gets into the air through small droplets. If other people inhale these droplets or transfer them via...
Рейтинг6
 
Комментарии4 комментария
тема Combine Contingency Planning with SWOT Analysis
There is a strong case for all companies / organizations to regularly do a serious SWOT analysis - all 4 boxes and combine that with Contingency Planning. There is the possibility that a sudden Weakn...
Рейтинг5
 
Комментарии1 комментария
тема International Association of Emergency Managers
For those professionals engaged in crisis and emergency management I would recommend you look at iaem.com The International Association of Emergency Managers (IAEM) now has 7 global councils and over...
Рейтинг5
 
тема Steps in Case of a Product Quality Crisis
What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially in the food sector)?...
Рейтинг5
 
Комментарии1 комментария
тема The Vulnerable Leadership Style for a Prolonged Crisis Like Covid-19?
In complex, uncertain, circumstances like in the current situation, the vulnerable leader (fully truthful, admits and apologizes for mistakes, asks for help, works on personal defects, is participator...
Рейтинг5
 
Комментарии10 комментария
тема Understanding Scenarios and Consequences in Contingency Planning
A failure in most "contingency planning" is that it's analytical rather than strategic in nature. In complexity and systems thinking, an important attribute is to understand consequences. Managing co...
Рейтинг4
 
Комментарии1 комментария
тема Preparing Execution of Contingency Plan
Contingency Planning is very important. Before actually executing the contingency plan, certain critical actions have to be taken such as: 1. Quickly gather, analyze and interpret factual data and in...
Рейтинг4
 
Комментарии2 комментария
тема The Conflict Management Life Cycle
The company is exposed during its activities to a set of conflicts with its stakeholders, and it is necessary for the company to manage any conflict arising according to its interests. Therefore, publ...
Рейтинг3
 
Комментарии1 комментария
тема Crisis Management Software
Hi members, I am looking for a crisis management software package with a mobile facility, should anyone have any experience in the same just please communicate it back. Regards....
Рейтинг3
 
Комментарии2 комментария
тема Disaster Management
How to Manage in Case of a Disaster? Bonjour, I am looking for a guide on what executive managers should do in case a disaster hits their company. What are the dos and don'ts? Thank you....
Рейтинг2
 
Комментарии4 комментария

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Лучшие Лрактики

Темы для обсуждения с самым высоким рейтингом для обсуждения Антикризисное управление. Здесь вы найдете самые ценные идеи и практические предложения.


🥇 Win the Race to Disclosure
In a short article about crisis management in the media William Essex also stresses how important it is to win the race to disclosure. And he also gives some rules: 1. Be first to issue information o...
Рейтинг29
 
🥈 Crisis Leadership
Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis management axiom is so important to leadership and management that we have it on the m...
Рейтинг28
 
Комментарии19 комментария

🥉 What Managerial Competencies are Required to Tackle an Organizational Crisis?
In normal circumstances, various competencies are needed for top management to be successful. Besides (!) these regular competencies, certain specific skills and knowledge are crucial to recover from ...
Рейтинг20
 
Комментарии8 комментария

тема Common Errors Leaders Make during Crises
Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisis. He found an interesting pattern of problematic behaviors among senior leaders...
Рейтинг18
 
Комментарии33 комментария

тема The Spokesperson of your Crisis Management Team
The spokesperson plays a major role in the time of crisis; they are the face of the organization and represent it as a whole in front of any/every third party. This person should have a role of signif...
Рейтинг18
 
Комментарии12 комментария

тема Why Contingency Planning? Importance and Benefits
Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organizations overall strategic plan. The importance of preparing for any contingencies must not be un...
Рейтинг15
 
Комментарии20 комментария

Эксперт Советы

Продвинутое понимание Crisis Management (Contingency Planning) (Английский). Здесь вы найдете профессиональные советы экспертов.


Subject

How to Develop a Crisis Communication Plan?

Crisis Management
In order to develop a successful communication plan during a crisis, following steps should be followed: 1. Identify th...
Subject

Top-10 Mistakes in A Crisis

Crisis Management, Education
Robert D. Ramsey in Supervision (Oct2004, Vol. 65, Issue 10) gives the following list of things not to do in a cr...
Subject

Multiple crisis

Preparing for domino effects
Remember and realize early on that one crisis can lead to another, and multiple crisis can occur at the same time. Consi...
Subject

Potential Types of Threats

Checklist of Types
- Financial (major decline in stock price, market crash, major decline in earnings) - Workforce (labour strike, labour ...
Subject

Use Belbin for your Crisis team

Building a Contingency Team
In order to build an effective contingency team, members need to be intelligently chosen. You need members with the foll...
Subject

Pitfalls of Traditional Risk Analysis

Risk Management, Crisis Management
In their 2000 book "Managing Crises Before they happens" Mitroff and Anagnos explain their critics on traditional risks...
Subject

Early Crisis Signals

The earlier the better...
People frequently wonder how a crisis can occur unexpectedly in a company and if top managers, aware of what is happenin...
Subject

Early Warning Signals

Timely Alert System
A useful exercise is to think of what events can be considered early warning signals for certain problems to arise. You ...
Subject

Preparing your Executive Team for Crisis

Contingency Plans & Manuals
Note that crises often happen in different ways than what you imagened and planned for... That's why preparing and edu...
Subject

Financial Indicators Check-list

Financial Crisis Signals for a Company
Due to the global economic crisis affecting companies of all industries and regions, there is a lot of interest in crisi...
Subject

Why Society is More Risky than Before

Understanding New Risk Categories, Risk Management
In his 1992 book "Risk Society: Towards a New Modernity, Ulrich Beck describes new risk scenarios that companies have t...
Subject

Moral Intensity: When Will a Decision Be Seen as Unethical?

Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility
The financial crisis of 2008 has been partly the result of managers and executives taking excessive risks. That's why Fe...
Subject

Align Your Risk Management Strategy with Investors' View on Risk

Strategic Risk Management, Transparant Risk Management
Risk is an essential part of any investment. Modern organizations are giving more attention to their risk profile to be...
Subject

Consumer Psychology in a Downturn

Re-shape Your Marketing
Traditional ways that companies used to segment their customers are lifestyle, demographics, etc... These are absolutely...
Subject

Marketing Strategies in a Downturn

Leveraging Crisis
How marketers respond to the new consumer psychology of the current downturn? 1) For companies with a relatively strong ...
Источники Информации

Различные источники информации о Антикризисное управление. Здесь вы найдете PowerPoints, видео, новости и т.д., чтобы использовать в своих собственных лекциях и практических занятиях.


Видео

The Essence of Crisis Leadership

Crises, Crisis Management, Quick Decision-making, Crisis Response, Corona, Covid-19
Dr. Michael J. Ryan of the World Health Organization speaks about the lessons he learned while dealing with the Ebola cr...
Статья

Strategic Activism

Crisis Management
Activist NGOs have increasingly foregone public politics and turned to private politics to change the practices of firms...
Презентация

Leading in Times of Crises

Leadership, Crisis Management
Presentation that assesses the characteristics that leaders should have and actions that they should take for effective ...
Статья

Crisis Leadership

Organizational Crises
This article proposes that there is, in fact, a difference between crisis management and crisis leadership, and that wha...
Видео

How to Give a Media Interview? The ABC and 3R Tool

Media Training, Media Training, Crisis Management, Success Stories, Media Interview
Former BBC Producer Andrew Carapiet distinguishes 2 different situations in which you are likely to have to talk to the ...
Видео

Funny Introduction to Business Continuity Planning

First Awareness of the Importance and Main Aspects of Continuity Planning
This video touches on many key topics of Business Continuity Planning with some humor: - The Need to have a Backup Plan...
Презентация

Employee Empowerment, Teamwork and Communication

Performance Management, Employee Empowerment
Colorful presentation with speaking notes about 3 tools to improve organizational performance: Teamwork, Communication a...
Презентация

Introduction to Crisis Management

Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation
Comprehensive presentation about Crisis Management in organizations that includes interesting facts about performance of...
Видео

7 Steps to Create a Crisis Communication Plan

Introduction to Crisis Communication Planning, Contingency Planning
In this concise video Debbie DeWitt of Visix explains 7 steps to putting together a crisis communications plan: 1.̳...
Видео

5 Important Things to do When a Crisis has Occurred

Crisis Management Best Practices, Crisis Management Tips
Five good crisis management tips by Sam North. 1. Deal with it. Since a crisis not just goes away, you have to co...
Изображение

3 Levels of Communication Skills for Managing and Leadership

Leadership, Communication Skills, Leadership Communication Framework, Barett
According to Barrett (2006) leadership communication can be referred to as the determined and purposeful delivery of mes...
Презентация

Critical Thinking in Decision Making

Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions
Presentation about critical thinking for decision making, including the following sections: 1. Failure of Imagination ...
Презентация

The Role of NGOs in Disaster Management

NGO, NGOs, Crisis Management, Disaster Management, Crisis Response
This presentation is about NGOs, specifically focusing on their role in disaster management. The presentation includes t...
Презентация

Effective Crisis Leadership

Crisis Management, Leadership Development
This is a useful presentation about effective leadership in crises, including the following sections: 1. The importance...
Видео

Introduction to Business Continuity Management

Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience
Organizations have to be prepared to deal immediately with events everywhere around the world (from natural disasters to...
Презентация

Business Continuity Management and Disaster Recovery Management

Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption
Presentation about Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The presentation includes th...
Видео

The Six Basic Questions of Risk Management

Initial Understanding of Risk Management, Risk Management Introduction
Managing risk is essentially a process of asking and answering six relatively easy questions no matter what setting (per...
Презентация

Strategically Managing Perceptions for Improved Corporate Reputation

Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions
Concise presentation that provides an interesting framework for reputation management. It particularly focuses on 4 key ...
Презентация

The Importance of Reputational Risk and Managing it

Reputation Management, Risk Management
This presentation focuses mainly on the importance of reputational risk and the necessity of reputational risk managemen...

Ссылки на Исследования

Автоматический переход к другим полезным источникам, касающимся Антикризисное управление.


NWS

Новости

VID

Видео

PRS

Презентации

 
BKS

Книги

ACA

Академический

WIK

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Сравните с менеджментом кризиса: Strategic Risk Management (Стратегическое управление рисками)  |  Root Cause Analysis (Анализ основной причины)  |  Force Field Analysis (Анализ силового поля)  |  Brainstorming (Мозговой штурм)  |  Theory of Constraints (Теория ограничений)  |  Scenario Planning (Планирование сценариев)  |  Game Theory (Теория игр)  |  Real Options (Реальные опционы)  |  Stakeholder Analysis (Анализ заинтересованных кругов)  |  Stakeholder Mapping (Систематизация заинтересованных сторон)


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