Crisis Management (Антикризисное управление)

Центр Знаний

Очевидно, ни одна корпорация не хочет сталкиваться с «ситуацией, вызывающей существенные нарушения в бизнесе, которые провоцируют широкое внимание со стороны средств массовой информации» (кризис). Общественное тщательное расследование, которое становится результатом этого внимания, часто оказывает влияние на обычные операции компании и может повлечь (негативные) финансовые, политические, юридические и правительственные последствия . Необходимо опасаться существенного разрушения потребительской ценности, создаваемой компанией, особенно когда кризисная ситуация не разрешается наилучшим образом в глазах средств массовой информации/общественного мнения. Антикризисное управление занимается оптимальным реагированием на кризисную ситуацию (предупредительным, структурным и специальным).

Некоторые общие советы по антикризисному управлению

1. Подготовьте план действий в чрезвычайных обстоятельствах (contingency plans) заранее (можно немедленно сформировать антикризисную группу и ее членов, которые бы имитировали кризисные ситуации различных видов)

2. Дайте ясно понять, что единственные люди, ответственные за освещение кризисов с внешними кругами, будут члены антикризисной группы

3. Действуйте быстро (первые часы после возникновения кризиса очень важны, потому что средства массовой информации строят предположения на основе информации, полученной в первые часы)

4. Используйте консультанта по вопросам управления кризисом (объективная консультация PR консультантов важна, использует компетентность специалистов для имиджа корпорации )

5. Предоставьте точную и правильную информацию (помните, что попытки манипуляции с информацией серьезно повредят вам, в случае если это откроется, в том числе и внутри корпорации!)

6. Принимая решения о действиях, учитывайте не только краткосрочные потери, но также концентрируйте свое внимание на долгосрочных последствиях.

Высшее руководство на всех уровнях организации должно быть задействовано в антикризисном управлении повседневно. Их навыки проходят испытание, когда они должны управлять сложными кризисными ситуациями, которые потенциально могут нарушить процесс создания ценности организации, источники дохода, операционные расходы, курс акций, конкурентоспособность и текущий бизнес. Сравните: Charismatic Leadership (Харизматическое лидерство).
Самое эффективное антикризисное управление имеет место тогда, когда обнаружение и реагирование на потенциальные кризисы происходит быстро - прежде чем они смогут оказать влияние на бизнес организации. В таких ситуациях они никогда не доходят до внимания ключевых заинтересованных сторон организации или широкой общественности через информционные средства.

Создание плана непрерывности бизнеса (Business Continuity Plan)

В ситуациях, когда кризис уже возник или неизбежен, кризис затронит интересы ключевых заинтересованных сторон организации, план непрерывности бизнеса полезен для того, чтобы миримизировать нарушения и урон. Развитие такого плана может показаться сложной задачей, но в действительности это естественно необходимый документ. Оно подразумевает определение функций и процессов, жизненно важных для бизнеса, затем создание операционного и коммуникационного планов действий в чрезвычайных обстоятельствах для реагирования на потенциальные провалы и на реакцию ключевых заинтересованных сторон. Важный компонент, который иногда упускается из вида, состоит в испытатнии плана непрерывности бизнеса.
Корпорации с подготовленными планами непрерывности бизнеса находятся в лучшем положении для того, чтобы минимизировать последствия для бизнеса и финансовый урон. Кроме того, высшее руководство может обнаружить, что процесс развития этих планов также имеет косвенную выгоду. Такие организации более чувствительны к возможным кризисным ситуациям, которые могут нарушить деятельность компании и повлиять на ее операционные расходы, доходы и общий рост. В результате менеджеры в таких компаниях более быстро и эффективно реагируют на кризисы и нейтрализуют их.

Книга: Laurence Barton - Crisis in Organizations II

Книга: Steven Fink - Crisis Management: Planning for the Inevitable

Форум Форум об Антикризисное управление. Начать новую тему Поделитесь своими знаниями или задайте вопрос   Crisis Management After Action Reviews Types In a world that is constantly moving on from one crisis to another, organizations should assess their responses to said crises to determine if their actions taken were the optimal strategies, tactics,... 15   7 комментария Statistics on Business Continuity Here are some facts that show the importance of Crisis Management / Business Continuity Planning. There were 930 companies operating from the World Trade Centre towers when the September 11 attac... 13   1 комментария Execution in Crisis Management It is not only to forecast/ plan for the contigencies but also the execution in case of actual crisis. There have been several instances in my career of around 17 years now that this concept has been ... 12   1 комментария How to deal with the Media in a Crisis? Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or slanders) from others, is not too hard to gather all the fact for the press. But, ... 11   3 комментария Commander's Intent My son started a new position this week. The first thing covered in orientation by the management team were the Mission, Vision, and Values (MVV) of the organization. One might think that this is a fa... 10   7 комментария Crisisology as a Discipline I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to what is being practiced and published there? There isn't much of anything going ... 10   7 комментария How Often Should Contingency Planning be Performed? Frequency Does shortening the frequency of contingency planning to say 2 to 4 weeks help in doing a better strategic planning job? To enable this, using the feedback received from the first iteration in th... 8   3 комментария The Pressure of IT on Leaders and Managers Recently, some people have shown interest in complicated versus complexity. There are a few differences in the descriptions of the two concepts, but those are few and do not take away from the fact th... 8   9 комментария Why Did Nobody Prepare for This Crisis? The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs. Isn't it remarkable that neither governments, nor financial regulators, nor... 8   23 комментария How to Develop an Exercise Program for the Emergency Plan? To avoid loss of lives during an accident, it is good practice to exercise the emergency response plan. My question is: how to develop such an exercise plan? Who can provide a brake down events l... 6   3 комментария Coronavirus disease (COVID-19): What Can You Do? By coughing and sneezing, a person transmits the virus through his nose, throat or lungs. The virus gets into the air through small droplets. If other people inhale these droplets or transfer them via... 6   4 комментария Measures by Companies Against the Covid-19 / Corona Virus It affects almost everyone in the world � the Corona Virus also known as Covid-19. It has put countries in lockdown, forced businesses to close or work on minimal staff, cancelled gatherings and put t... 6   6 комментария Steps in Case of a Product Quality Crisis What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially in the food sector)?... 5   1 комментария International Association of Emergency Managers For those professionals engaged in crisis and emergency management I would recommend you look at iaem.com The International Association of Emergency Managers (IAEM) now has 7 global councils and ... 5   The Vulnerable Leadership Style for a Prolonged Crisis Like Covid-19? In complex, uncertain, circumstances like in the current situation, the vulnerable leader (fully truthful, admits and apologizes for mistakes, asks for help, works on personal defects, is participator... 5   10 комментария Combine Contingency Planning with SWOT Analysis There is a strong case for all companies / organizations to regularly do a serious SWOT analysis - all 4 boxes and combine that with Contingency Planning. There is the possibility that a sudden W... 5   1 комментария Understanding Scenarios and Consequences in Contingency Planning A failure in most "contingency planning" is that it's analytical rather than strategic in nature. In complexity and systems thinking, an important attribute is to understand consequences. Managin... 4   1 комментария Preparing Execution of Contingency Plan Contingency Planning is very important. Before actually executing the contingency plan, certain critical actions have to be taken such as: 1. Quickly gather, analyze and interpret factual data an... 4   2 комментария Disaster Risk Management (DRM) What is Disaster Risk Management (DRM)? Meaning DRM, if we understand this concept of management in an integral way, constitutes a solid permanently available mechanism for authorities as a means of ... 4   1 комментария The Conflict Management Life Cycle The company is exposed during its activities to a set of conflicts with its stakeholders, and it is necessary for the company to manage any conflict arising according to its interests. Therefore, publ... 3   1 комментария Crisis Management Software Hi members, I am looking for a crisis management software package with a mobile facility, should anyone have any experience in the same just please communicate it back. Regards.... 3   2 комментария Disaster Management How to Manage in Case of a Disaster? Bonjour, I am looking for a guide on what executive managers should do in case a disaster hits their company. What are the dos and don'ts? Thank you.... 2   2 комментария

Лучшие Лрактики Темы для обсуждения с самым высоким рейтингом для обсуждения Антикризисное управление. Здесь вы найдете самые ценные идеи и практические предложения. Types of Crises: Sudden / Smoldering In a recent paper, Erika Hayes James and Lynn Perry Wooten distinguish between: 1. SUDDEN CRISES (Natural disasters, Terrorist attack, Plan explosion, Workplace violence, Product tampering, Sabot... 42   3 комментария Win the Race to Disclosure In a short article about crisis management in the media William Essex also stresses how important it is to win the race to disclosure. And he also gives some rules: 1. Be first to issue informati... 32   Crisis Leadership Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis management axiom is so important to leadership and management that we have it on the m... 28   19 комментария What Managerial Competencies are Required to Tackle an Organizational Crisis? In normal circumstances, various competencies are needed for top management to be successful. Besides (!) these regular competencies, certain specific skills and knowledge are crucial to recover from ... 20   8 комментария Common Errors Leaders Make during Crises Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisis. He found an interesting pattern of problematic behaviors among senior leaders... 18   33 комментария The Spokesperson of your Crisis Management Team The spokesperson plays a major role in the time of crisis; they are the face of the organization and represent it as a whole in front of any/every third party. This person should have a role of signif... 18   12 комментария Why Contingency Planning? Importance and Benefits Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organization�s overall strategic plan. The importance of preparing for any contingencies must not be un... 15   20 комментария

Эксперт Советы Продвинутое понимание Crisis Management (Contingency Planning) (Английский). Здесь вы найдете профессиональные советы экспертов. How to Develop a Crisis Communication Plan? Crisis Management In order to develop a successful communication plan during a crisis, following steps should be followed: 1. Identify th... Top-10 Mistakes in A Crisis Crisis Management, Education Robert D. Ramsey in Supervision (Oct2004, Vol. 65, Issue 10) gives the following list of things not to do in a cr... Multiple crisis Preparing for domino effects Remember and realize early on that one crisis can lead to another, and multiple crisis can occur at the same time. Consi... Potential Types of Threats Checklist of Types - Financial (major decline in stock price, market crash, major decline in earnings) - Workforce (labour strike, labour ... Use Belbin for your Crisis team Building a Contingency Team In order to build an effective contingency team, members need to be intelligently chosen. You need members with the foll... Pitfalls of Traditional Risk Analysis Risk Management, Crisis Management In their 2000 book "Managing Crises Before they happens" Mitroff and Anagnos explain their critics on traditional risks... Early Crisis Signals The earlier the better... People frequently wonder how a crisis can occur unexpectedly in a company and if top managers, aware of what is happenin... Early Warning Signals Timely Alert System A useful exercise is to think of what events can be considered early warning signals for certain problems to arise. You ... Preparing your Executive Team for Crisis Contingency Plans & Manuals Note that crises often happen in different ways than what you imagened and planned for... That's why preparing and edu... Financial Indicators Check-list Financial Crisis Signals for a Company Due to the global economic crisis affecting companies of all industries and regions, there is a lot of interest in crisi... Why Society is More Risky than Before Understanding New Risk Categories, Risk Management In his 1992 book "Risk Society: Towards a New Modernity�, Ulrich Beck describes new risk scenarios that companies have t... Moral Intensity: When Will a Decision Be Seen as Unethical? Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility The financial crisis of 2008 has been partly the result of managers and executives taking excessive risks. That's why Fe... Align Your Risk Management Strategy with Investors' View on Risk Strategic Risk Management, Transparant Risk Management Risk is an essential part of any investment. Modern organizations are giving more attention to their risk profile to be... Consumer Psychology in a Downturn Re-shape Your Marketing Traditional ways that companies used to segment their customers are lifestyle, demographics, etc... These are absolutely... Marketing Strategies in a Downturn Leveraging Crisis How marketers respond to the new consumer psychology of the current downturn? 1) For companies with a relatively strong ...

Источники Информации Различные источники информации о Антикризисное управление. Здесь вы найдете PowerPoints, видео, новости и т.д., чтобы использовать в своих собственных лекциях и практических занятиях. The Essence of Crisis Leadership Crises, Crisis Management, Quick Decision-making, Crisis Response, Corona, Covid-19 Dr. Michael J. Ryan of the World Health Organization speaks about the lessons he learned while dealing with the Ebola cr... Strategic Activism Crisis Management Activist NGOs have increasingly foregone public politics and turned to private politics to change the practices of firms... Leading in Times of Crises Leadership, Crisis Management Presentation that assesses the characteristics that leaders should have and actions that they should take for effective ... Crisis Leadership Organizational Crises This article proposes that there is, in fact, a difference between crisis management and crisis leadership, and that wha... How to Give a Media Interview? The ABC and 3R Tool Media Training, Media Training, Crisis Management, Success Stories, Media Interview Former BBC Producer Andrew Carapiet distinguishes 2 different situations in which you are likely to have to talk to the ... Funny Introduction to Business Continuity Planning First Awareness of the Importance and Main Aspects of Continuity Planning This video touches on many key topics of Business Continuity Planning with some humor: - The Need to have a Backup Plan... Employee Empowerment, Teamwork and Communication Performance Management, Employee Empowerment Colorful presentation with speaking notes about 3 tools to improve organizational performance: Teamwork, Communication a... Introduction to Crisis Management Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation Comprehensive presentation about Crisis Management in organizations that includes interesting facts about performance of... 7 Steps to Create a Crisis Communication Plan Introduction to Crisis Communication Planning, Contingency Planning In this concise video Debbie DeWitt of Visix explains 7 steps to putting together a crisis communications plan: 1.̳... 5 Important Things to do When a Crisis has Occurred Crisis Management Best Practices, Crisis Management Tips Five good crisis management tips by Sam North. 1. Deal with it. Since a crisis not just goes away, you have to co... 3 Levels of Communication Skills for Managing and Leadership Leadership, Communication Skills, Leadership Communication Framework, Barett According to Barrett (2006) leadership communication can be referred to as the determined and purposeful delivery of mes... Critical Thinking in Decision Making Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions Presentation about critical thinking for decision making, including the following sections: 1. Failure of Imagination ... The Role of NGOs in Disaster Management NGO, NGOs, Crisis Management, Disaster Management, Crisis Response This presentation is about NGOs, specifically focusing on their role in disaster management. The presentation includes t... Effective Crisis Leadership Crisis Management, Leadership Development This is a useful presentation about effective leadership in crises, including the following sections: 1. The importance... Introduction to Business Continuity Management Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience Organizations have to be prepared to deal immediately with events everywhere around the world (from natural disasters to... Business Continuity Management and Disaster Recovery Management Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption Presentation about Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The presentation includes th... The Six Basic Questions of Risk Management Initial Understanding of Risk Management, Risk Management Introduction Managing risk is essentially a process of asking and answering six relatively easy questions no matter what setting (per... Strategically Managing Perceptions for Improved Corporate Reputation Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions Concise presentation that provides an interesting framework for reputation management. It particularly focuses on 4 key ... The Importance of Reputational Risk and Managing it Reputation Management, Risk Management This presentation focuses mainly on the importance of reputational risk and the necessity of reputational risk managemen...

Ссылки на Исследования Автоматический переход к другим полезным источникам, касающимся Антикризисное управление. Новости Видео Презентации Книги Академический Более

Сравните с менеджментом кризиса: Strategic Risk Management (Стратегическое управление рисками)  |  Root Cause Analysis (Анализ основной причины)  |  Force Field Analysis (Анализ силового поля)  |  Brainstorming (Мозговой штурм)  |  Theory of Constraints (Теория ограничений)  |  Scenario Planning (Планирование сценариев)  |  Game Theory (Теория игр)  |  Real Options (Реальные опционы)  |  Stakeholder Analysis (Анализ заинтересованных кругов)  |  Stakeholder Mapping (Систематизация заинтересованных сторон)

Возврат на главную страницу: Изменение и Организация  |  Коммуникация и Навыки  |  Процесс принятия решений и Оценка  |  Человеческие ресурсы  |  Лидерство  |  Маркетинг и Продажи   |   Стратегия и Инновации

Больше: Методы, Модели и Теории Менеджмента