Natuurlijk hoopt geen enkel bedrijf "situaties onder ogen te moeten zien die een significante bedrijfsverstoring veroorzaken gepaard gaande met veel publiciteit in de media" (crisis). De openbare kritiek welke een resultaat is van deze mediaaandacht beïnvloedt vaak de normale operaties van het bedrijf en kan een (negatieve) financiële, politieke, wettelijke- en bestuursinvloed hebben. Aanzienlijke waardevernietiging moet worden gevreesd, vooral wanneer de crisis niet goed wordt behandeld in de perceptie van de media / publieke opinie. Crisismanagement behandelt het geven van de juiste crisisreactie (preventief, structureel en ad hoc).
Sommige generieke hulp en aanwijzingen over crisismanagement
Bereid calamiteitplannen voor (zodat het crisismanagement team en leden op zeer korte termijn kunnen worden gevormd, het repeteren van van diverse soorten crisissen)
Kondig onmiddellijk en duidelijk intern aan dat de enige personen die over de crisis mogen spreken naar de buitenwereld, de leden van het crisisteam zijn)
Handel snel (de eerste uren nadat de crisis uitbreekt zijn uiterst belangrijk, omdat de media vaak doorbouwt op de informatie in de eerste uren)
Maak gebruik van crisis management consultants (advies met de objectiviteit van PR adviseurs is belangrijk, gebruik de corporate imago deskundigheid van specialisten)
Geef nauwkeurige en correcte informatie (onthoud dat het proberen om informatie te manipuleren ernstige gevolgen zal hebben, als het wordt ontdek, ook intern!)
Wanneer u besluit over acties, overweeg dan niet alleen de verliezen op de korte termijn, maar focus ook op de gevolgen op lange termijn.
Managers op alle niveaus van de organisatie worden aangesteld om crisissen te managen en doen dit vaak op een dagelijkse basis. Hun vaardigheden worden echt getest wanneer zij significante crisissen moeten managen die het potentieel hebben om de waardecreatie proces van de organisatie, de inkomensbronnen, de bedrijfskosten, de aandeelprijs, de concurrentiepositie en de normale zaken te onderbreken. Vergelijk: Charismatisch Leiderschap. Het meest efficiënte crisismanagement is aan de orde als potentiële crisissen snel worden ontdekt en behandeld - al voordat zij de bedrijfsvoering van de organisatie kunnen beïnvloeden. In die gevallen komen zij nooit onder de aandacht van belangrijkste stakeholders van de organisatie of van het grote publiek via de media.
Het creëeren van een Business Calamiteiten Plan
In gevallen waar de crisis al is uitgebroken, of het onvermijdelijk is dat de crisis belangrijke stakeholders van de organisatie zal beïnvloeden, is een bedrijfscontinuïteitsplan nuttig om de verstoring en de schade te minimaliseren. Het ontwikkelen van zo'n plan kan een moeilijke taak lijken, maar in werkelijkheid is het een eenvoudig te begrijpen document. Het omvat het identificeren van díe functies en processen welke kritisch zijn voor het bedrijf, en vervolgens de operationele en communicatie crisisplannen te ontwerpen om met de potentiële mislukking van één of meer van hen om te gaan, en met hoe
belangrijkste stakeholders zullen reageren wanneer zij dit te weten komen. Een belangrijk element dat soms over het hoofd wordt overzien is het testen van het Business
Continuïteits Plan. Bedrijven met bedrijfscontinuïteitsplannen zullen beter bij machte zijn om het bedrijfseffect en de financiële schade te minimaliseren. Bovendien zouden managers kunnen merken dat het proces om deze plannen te ontwikkelen, ook een indirect voordeel heeft. Hun organisaties zijn gevoeliger voor mogelijke crisissituaties die het bedrijf zou kunnen verstoren, en de bedrijfskosten, winst en groei kunnen beïnvloeden. Dientengevolge reageren hun managers sneller en effectiever om deze af te wenden.
Boek: Laurence Barton - Crisis in Organizations II
Boek: Steven Fink - Crisis Management: Planning for the Inevitable
Special Interest Group
Crisismanagement (Calamiteitenplanning) Special Interest Group.
Forumdiscussies over Crisismanagement (Calamiteitenplanning). Hieronder kunt u een vraag stellen over dit onderwerp, uw ervaringen delen, een nieuwe ontwikkeling melden, of iets toelichten.
🔥
Praktische Tips voor Crisismanagement
Michiel Quarles van Ufford, crisismanager Numico, geeft in NRC Next (14 sep 2007) de volgende crisismanagement tips:
1. Maak een samenvatting op creditcardformaat van namen en telefoonnummers uit het...
Types of Crises
In a recent paper, Erika Hayes James and Lynn Perry Wooten distinguish between:
1. SUDDEN CRISES (Natural disasters, Terrorist attack, Plan explosion, Workplace violence, Product tampering, Sabotage,...
Not Learning from Previous Incidents: Horror Stories
I recently watched a review of the fire aboard the USS Bonhomme Richard on July 12, 2020. The fire occurred while the amphibious assault ship was undergoing maintenance at Naval Base San Diego. The fi...
Crisis Management After Action Reviews Types
In a world that is constantly moving on from one crisis to another, organizations should assess their responses to said crises to determine if their actions taken were the optimal strategies, tactics,...
Statistics on Business Continuity
Here are some facts that show the importance of Crisis Management / Business Continuity Planning.
There were 930 companies operating from the World Trade Centre towers when the September 11 attacks t...
Execution in Crisis Management
It is not only to forecast/ plan for the contigencies but also the execution in case of actual crisis. There have been several instances in my career of around 17 years now that this concept has been ...
How to deal with the Media in a Crisis?
Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or slanders) from others, is not too hard to gather all the fact for the press. But, ...
Disaster Risk Management (DRM)
What is Disaster Risk Management (DRM)? Meaning
DRM, if we understand this concept of management in an integral way, constitutes a solid permanently available mechanism for authorities as a means of ...
Crisisology as a Discipline
I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to what is being practiced and published there? There isn't much of anything going ...
Commander's Intent
My son started a new position this week. The first thing covered in orientation by the management team were the Mission, Vision, and Values (MVV) of the organization. One might think that this is a fa...
The Pressure of IT on Leaders and Managers
Recently, some people have shown interest in complicated versus complexity. There are a few differences in the descriptions of the two concepts, but those are few and do not take away from the fact th...
Why Did Nobody Prepare for This Crisis?
The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs.
Isn't it remarkable that neither governments, nor financial regulators, nor fin...
How Often Should Contingency Planning be Performed? Frequency
Does shortening the frequency of contingency planning to say 2 to 4 weeks help in doing a better strategic planning job?
To enable this, using the feedback received from the first iteration in the se...
Measures by Companies Against the Covid-19 / Corona Virus
It affects almost everyone in the world – the Corona Virus also known as Covid-19. It has put countries in lockdown, forced businesses to close or work on minimal staff, cancelled gatherings and put t...
Coronavirus disease (COVID-19): What Can You Do?
By coughing and sneezing, a person transmits the virus through his nose, throat or lungs. The virus gets into the air through small droplets. If other people inhale these droplets or transfer them via...
How to Develop an Exercise Program for the Emergency Plan?
To avoid loss of lives during an accident, it is good practice to exercise the emergency response plan.
My question is: how to develop such an exercise plan? Who can provide a brake down events list ...
Steps in Case of a Product Quality Crisis
What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially in the food sector)?...
International Association of Emergency Managers
For those professionals engaged in crisis and emergency management I would recommend you look at iaem.com
The International Association of Emergency Managers (IAEM) now has 7 global councils and over...
Combine Contingency Planning with SWOT Analysis
There is a strong case for all companies / organizations to regularly do a serious SWOT analysis - all 4 boxes and combine that with Contingency Planning.
There is the possibility that a sudden Weakn...
Preparing Execution of Contingency Plan
Contingency Planning is very important. Before actually executing the contingency plan, certain critical actions have to be taken such as:
1. Quickly gather, analyze and interpret factual data and in...
Understanding Scenarios and Consequences in Contingency Planning
A failure in most "contingency planning" is that it's analytical rather than strategic in nature. In complexity and systems thinking, an important attribute is to understand consequences.
Managing co...
The Conflict Management Life Cycle
The company is exposed during its activities to a set of conflicts with its stakeholders, and it is necessary for the company to manage any conflict arising according to its interests. Therefore, publ...
Crisis Management Software
Hi members, I am looking for a crisis management software package with a mobile facility, should anyone have any experience in the same just please communicate it back. Regards....
Disaster Management
How to Manage in Case of a Disaster? Bonjour, I am looking for a guide on what executive managers should do in case a disaster hits their company. What are the dos and don'ts? Thank you....
Begin een nieuw onderwerp over Crisismanagement (Calamiteitenplanning)
Best Practices
De best beoordeelde onderwerpen over Crisismanagement (Calamiteitenplanning). Hier vindt u de meest waardevolle ideeën en praktische suggesties.
🥇
Win the Race to Disclosure
In a short article about crisis management in the media William Essex also stresses how important it is to win the race to disclosure. And he also gives some rules:
1. Be first to issue information o...
Crisis Leadership
Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis management axiom is so important to leadership and management that we have it on the m...
Common Errors Leaders Make during Crises
Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisis. He found an interesting pattern of problematic behaviors among senior leaders...
The Spokesperson of your Crisis Management Team
The spokesperson plays a major role in the time of crisis; they are the face of the organization and represent it as a whole in front of any/every third party. This person should have a role of signif...
Why Contingency Planning? Importance and Benefits
Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organization’s overall strategic plan. The importance of preparing for any contingencies must not be un...
Preparing for domino effects Remember and realize early on that one crisis can lead to another, and multiple crisis can occur at the same time. Consi...
Building a Contingency Team In order to build an effective contingency team, members need to be intelligently chosen. You need members with the foll...
Risk Management, Crisis Management In their 2000 book "Managing Crises Before they happens" Mitroff and Anagnos explain their critics on traditional risks...
Financial Crisis Signals for a Company Due to the global economic crisis affecting companies of all industries and regions, there is a lot of interest in crisi...
Understanding New Risk Categories, Risk Management In his 1992 book "Risk Society: Towards a New Modernity”, Ulrich Beck describes new risk scenarios that companies have t...
Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility The financial crisis of 2008 has been partly the result of managers and executives taking excessive risks. That's why Fe...
Strategic Risk Management, Transparant Risk Management Risk is an essential part of any investment.
Modern organizations are giving more attention to their risk profile to be...
Leveraging Crisis How marketers respond to the new consumer psychology of the current downturn? 1) For companies with a relatively strong ...
Informatiebronnen
Diverse informatiebronnen betreffende Crisismanagement (Calamiteitenplanning). Hier vindt u powerpoints, video's, nieuws etc. om te gebruiken in uw eigen lezingen en workshops.
Crises, Crisis Management, Quick Decision-making, Crisis Response, Corona, Covid-19 Dr. Michael J. Ryan of the World Health Organization speaks about the lessons he learned while dealing with the Ebola cr...
Leadership, Crisis Management Presentation that assesses the characteristics that leaders should have and actions that they should take for effective ...
Media Training, Media Training, Crisis Management, Success Stories, Media Interview Former BBC Producer Andrew Carapiet distinguishes 2 different situations in which you are likely to have to talk to the ...
First Awareness of the Importance and Main Aspects of Continuity Planning This video touches on many key topics of Business Continuity Planning with some humor:
- The Need to have a Backup Plan...
Performance Management, Employee Empowerment Colorful presentation with speaking notes about 3 tools to improve organizational performance: Teamwork, Communication a...
Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation Comprehensive presentation about Crisis Management in organizations that includes interesting facts about performance of...
Introduction to Crisis Communication Planning, Contingency Planning In this concise video Debbie DeWitt of Visix explains 7 steps to putting together a crisis communications plan:
1.̳...
Crisis Management Best Practices, Crisis Management Tips Five good crisis management tips by Sam North.
1. Deal with it. Since a crisis not just goes away, you have to co...
Leadership, Communication Skills, Leadership Communication Framework, Barett According to Barrett (2006) leadership communication can be referred to as the determined and purposeful delivery of mes...
Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions Presentation about critical thinking for decision making, including the following sections:
1. Failure of Imagination
...
NGO, NGOs, Crisis Management, Disaster Management, Crisis Response This presentation is about NGOs, specifically focusing on their role in disaster management. The presentation includes t...
Crisis Management, Leadership Development This is a useful presentation about effective leadership in crises, including the following sections:
1. The importance...
Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience Organizations have to be prepared to deal immediately with events everywhere around the world (from natural disasters to...
Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption Presentation about Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The presentation includes th...
Initial Understanding of Risk Management, Risk Management Introduction Managing risk is essentially a process of asking and answering six relatively easy questions no matter what setting (per...
Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions Concise presentation that provides an interesting framework for reputation management. It particularly focuses on 4 key ...
Reputation Management, Risk Management This presentation focuses mainly on the importance of reputational risk and the necessity of reputational risk managemen...
Researchlinks
Springen naar verdere onderzoeksbronnen met betrekking tot Crisismanagement (Calamiteitenplanning).