Crisismanagement

Kenniscentrum

Natuurlijk hoopt geen enkel bedrijf  "situaties onder ogen te moeten zien die een significante bedrijfsverstoring veroorzaken gepaard gaande met veel publiciteit in de media" (crisis). De openbare kritiek welke een resultaat is van deze mediaaandacht beïnvloedt vaak de normale operaties van het bedrijf en kan een (negatieve) financiële, politieke, wettelijke- en bestuursinvloed hebben. Aanzienlijke waardevernietiging moet worden gevreesd, vooral wanneer de crisis niet goed wordt behandeld in de perceptie van de media / publieke opinie. Crisismanagement behandelt het geven van de juiste crisisreactie (preventief, structureel en ad hoc).

Sommige generieke hulp en aanwijzingen over crisismanagement

1. Bereid calamiteitplannen voor (zodat het crisismanagement team en leden op zeer korte termijn kunnen worden gevormd, het repeteren van van diverse soorten crisissen)

2. Kondig onmiddellijk en duidelijk intern aan dat de enige personen die over de crisis mogen spreken naar de buitenwereld, de leden van het crisisteam zijn)

3. Handel snel (de eerste uren nadat de crisis uitbreekt zijn uiterst belangrijk, omdat de media vaak doorbouwt op de informatie in de eerste uren)

4. Maak gebruik van crisis management consultants (advies met de objectiviteit van PR adviseurs is belangrijk, gebruik de corporate imago deskundigheid van specialisten)

5. Geef nauwkeurige en correcte informatie (onthoud dat het proberen om informatie te manipuleren ernstige gevolgen zal hebben, als het wordt ontdek, ook intern!)

6. Wanneer u besluit over acties, overweeg dan niet alleen de verliezen op de korte termijn, maar focus ook op de gevolgen op lange termijn.

Managers op alle niveaus van de organisatie worden aangesteld om crisissen te managen en doen dit vaak op een dagelijkse basis. Hun vaardigheden worden echt getest wanneer zij significante crisissen moeten managen die het potentieel hebben om de waardecreatie proces van de organisatie, de inkomensbronnen, de bedrijfskosten, de aandeelprijs, de concurrentiepositie en de normale zaken te onderbreken. Vergelijk: Charismatisch Leiderschap.
Het meest efficiënte crisismanagement is aan de orde als potentiële crisissen snel worden ontdekt en behandeld - al voordat zij de bedrijfsvoering van de organisatie kunnen beïnvloeden. In die gevallen komen zij nooit onder de aandacht van belangrijkste stakeholders van de organisatie of van het grote publiek via de media.

Het creëeren van een Business Calamiteiten Plan

In gevallen waar de crisis al is uitgebroken, of het onvermijdelijk is dat de crisis belangrijke stakeholders van de organisatie zal beïnvloeden, is een bedrijfscontinuïteitsplan nuttig om de verstoring en de schade te minimaliseren. Het ontwikkelen van zo'n plan kan een moeilijke taak lijken, maar in werkelijkheid is het een eenvoudig te begrijpen document. Het omvat het identificeren van díe functies en processen welke kritisch zijn voor het bedrijf, en vervolgens de operationele en communicatie crisisplannen te ontwerpen om met de potentiële mislukking van één of meer van hen om te gaan, en met hoe belangrijkste stakeholders zullen reageren wanneer zij dit te weten komen. Een belangrijk element dat soms over het hoofd wordt overzien is het testen van het Business Continuïteits Plan.
Bedrijven met bedrijfscontinuïteitsplannen zullen beter bij machte zijn om het bedrijfseffect en de financiële schade te minimaliseren. Bovendien zouden managers kunnen merken dat het proces om deze plannen te ontwikkelen, ook een indirect voordeel heeft. Hun organisaties zijn gevoeliger voor mogelijke crisissituaties die het bedrijf zou kunnen verstoren, en de bedrijfskosten, winst en groei kunnen beïnvloeden. Dientengevolge reageren hun managers sneller en effectiever om deze af te wenden.

Boek: Laurence Barton - Crisis in Organizations II

Boek: Steven Fink - Crisis Management: Planning for the Inevitable

Forum Nieuw Onderwerp Forum over Crisismanagement (Calamiteitenplanning). 🔥 NIEUW Praktische Tips voor Crisismanagement Michiel Quarles van Ufford, crisismanager Numico, geeft in NRC Next (14 sep 2007) de volgende crisismanagement tips: (...) 4   1 reacties How to Deal with Crises Situations in an Organisation What are the right steps to be taken in dealing with crises in an organisation in order to prevent it from escalating be (...) 14   1 reacties Execution in Crisis Management It is not only to forecast/ plan for the contigencies but also the execution in case of actual crisis. There have been s (...) 12   1 reacties GIS Emergency Management I am researching on how Graphical Information Systems (GIS) can influence emergency management for principal response ag (...) 9   Definition of Economic Crisis What precisely is the definition of an Economic crisis? (...) 7   2 reacties The Vulnerable Leadership Style for a Prolonged Crisis Like Covid-19? In complex, uncertain, circumstances like in the current situation, the vulnerable leader (fully truthful, admits and ap (...) 5   10 reacties International Association of Emergency Managers For those professionals engaged in crisis and emergency management I would recommend you look at iaem.com The Inter (...) 5   Combine Contingency Planning with SWOT Analysis There is a strong case for all companies / organizations to regularly do a serious SWOT analysis - all 4 boxes and combi (...) 5   1 reacties Steps in Case of a Product Quality Crisis What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially (...) 5   1 reacties Understanding Scenarios and Consequences in Contingency Planning A failure in most planning is that it's analytical versus strategic in nature. In systems thinking, an important attribu (...) 4   1 reacties (Strategic / Organizational) Conflict Management Life Cycle The company is exposed during its activities to a set of conflicts with its stakeholders, and it is necessary for the co (...) 4   1 reacties Preparing Execution of Contingency Plan Contingency Planning is very important. Before actually executing the contingency plan, certain critical actions have to (...) 4   2 reacties How to Develop an Exercise Program for the Emergency Plan? To avoid loss of lives during an accident, it is good practice to exercise the emergency response plan. My question (...) 3   3 reacties Disaster Management How to Manage in Case of a Disaster? Bonjour, I am looking for a guide on what executive managers should do in case a di (...) 2   1 reacties How the Covid-19 Crisis is Causing a Demand-driven Recession The Covid-19 pandemic initially brought a health challenge for the world and has become a health crisis for countries wi (...) 2   Crisis Management Software Hi members, I am looking for a crisis management software package with a mobile facility, should anyone have any experie (...) 0   3 reacties Start een nieuw forumonderwerp over Crisismanagement (Calamiteitenplanning). Meer info. Deel uw mening, kennis en ervaring of stel een vraag (meld u eerst gratis aan)

Best Practices Schrijf u in De best beoordeelde onderwerpen over Crisismanagement (Calamiteitenplanning). Hier vindt u de meest waardevolle ideeën en praktische suggesties. Types of Crises: Sudden / Smoldering In a recent paper, Erika Hayes James and Lynn Perry Wooten distinguish between: 1. SUDDEN CRISES (Natural disasters (...) 42   3 reacties Win the race to disclosure In a short article about crisis management in the media William Essex also stresses how important it is to win the race (...) 32   Strategy versus Risk and Crisis Management Elaboration is much more required on Crisis Management since this is new arena in the field of finance and the literatur (...) 23   1 reacties Crisis Leadership Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis manage (...) 22   19 reacties What Managerial Competencies are Required to Tackle an Organizational Crisis? In normal circumstances, various competencies are needed for top management to be successful. Besides (!) these regular (...) 20   8 reacties Common Errors Leaders Make during Crises Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisi (...) 18   33 reacties Statistics on Business Continuity Here are some facts that show the importance of Crisis Management / Business Continuity Planning: There were 930 compani (...) 16   1 reacties Why Contingency Planning? Importance and Benefits Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organization’s overall (...) 15   20 reacties How to deal with the Media in a Crisis? Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or sl (...) 11   3 reacties Crisisology as a Discipline I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to (...) 10   7 reacties Why did Nobody Prepare for the Current Crisis? The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs.< (...) 8   23 reacties Coronavirus disease (COVID-19): What Can You Do? By coughing and sneezing, a person transmits the virus through his nose, throat or lungs. The virus gets into the air th (...) 6   4 reacties Measures by Companies Against the Covid-19 / Corona Virus It affects almost everyone in the world – the Corona Virus also known as Covid-19. It has put countries in lockdown, for (...) 6   6 reacties How Often Should Contingency Planning Be Performed? Frequency Does keeping the duration of the validity of contingency planning short to say 2 to 4 weeks help in doing a better strat (...) 5   6 reacties

Expert Tips Schrijf u in Geavanceerde inzichten over Crisis Management (Contingency Planning) (Engels). Hier vindt u professionele adviezen van deskundigen. How to Develop a Crisis Communication Plan? Crisis Management In order to develop a successful communication plan during a crisis, following steps should be followed: 1. Identify th (...) Top-10 Mistakes in A Crisis Crisis Management, Education Robert D. Ramsey in Supervision (Oct2004, Vol. 65, Issue 10) gives the following list of things not to do in a cr (...) Multiple crisis Preparing for domino effects Remember and realize early on that one crisis can lead to another, and multiple crisis can occur at the same time. Consi (...) Potential Types of Threats Checklist of Types - Financial (major decline in stock price, market crash, major decline in earnings) - Workforce (labour strike, labour (...) Use Belbin for your Crisis team Building a Contingency Team In order to build an effective contingency team, members need to be intelligently chosen. You need members with the foll (...) Pitfalls of Traditional Risk Analysis Risk Management, Crisis Management In their 2000 book "Managing Crises Before they happens" Mitroff and Anagnos explain their critics on traditional risks (...) Early Crisis Signals The earlier the better... People frequently wonder how a crisis can occur unexpectedly in a company and if top managers, aware of what is happenin (...) Early Warning Signals Timely Alert System A useful exercise is to think of what events can be considered early warning signals for certain problems to arise. You (...) Preparing your Executive Team for Crisis Contingency Plans & Manuals Note that crises often happen in different ways than what you imagened and planned for... That's why preparing and edu (...) Financial Indicators Check-list Financial Crisis Signals for a Company Due to the global economic crisis affecting companies of all industries and regions, there is a lot of interest in crisi (...) Why Society is More Risky than Before Understanding New Risk Categories, Risk Management In his 1992 book "Risk Society: Towards a New Modernity”, Ulrich Beck describes new risk scenarios that companies have t (...) Moral Intensity: When Will a Decision Be Seen as Unethical? Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility The financial crisis of 2008 has been partly the result of managers and executives taking excessive risks. That's why Fe (...) Align Your Risk Management Strategy with Investors' View on Risk Strategic Risk Management, Transparant Risk Management Risk is an essential part of any investment. Modern organizations are giving more attention to their risk profile to be (...) Consumer Psychology in a Downturn Re-shape Your Marketing Traditional ways that companies used to segment their customers are lifestyle, demographics, etc... These are absolutely (...) Marketing Strategies in a Downturn Leveraging Crisis How marketers respond to the new consumer psychology of the current downturn? 1) For companies with a relatively strong (...)

Informatiebronnen Schrijf u in Diverse informatiebronnen betreffende Crisismanagement (Calamiteitenplanning). Hier vindt u powerpoints, video's, nieuws etc. om te gebruiken in uw eigen lezingen en workshops. The Essence of Crisis Leadership Crises, Crisis Management, Quick Decision-making, Crisis Response, Corona, Covid-19 Dr. Michael J. Ryan of the World Health Organization speaks about the lessons he learned while dealing with the Ebola cr (...) Strategic Activism Crisis Management Activist NGOs have increasingly foregone public politics and turned to private politics to change the practices of firms (...) Leading in Times of Crises Leadership, Crisis Management Presentation that assesses the characteristics that leaders should have and actions that they should take for effective (...) Crisis Leadership Organizational Crises This article proposes that there is, in fact, a difference between crisis management and crisis leadership, and that wha (...) How to Give a Media Interview? The ABC and 3R Tool Media Training, Media Training, Crisis Management, Success Stories, Media Interview Former BBC Producer Andrew Carapiet distinguishes 2 different situations in which you are likely to have to talk to the (...) Funny Introduction to Business Continuity Planning First Awareness of the Importance and Main Aspects of Continuity Planning This video touches on many key topics of Business Continuity Planning with some humor: - The Need to have a Backup Plan (...) Employee Empowerment, Teamwork and Communication Performance Management, Employee Empowerment Colorful presentation with speaking notes about 3 tools to improve organizational performance: Teamwork, Communication a (...) Introduction to Crisis Management Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation Comprehensive presentation about Crisis Management in organizations that includes interesting facts about performance of (...) 7 Steps to Create a Crisis Communication Plan Introduction to Crisis Communication Planning, Contingency Planning In this concise video Debbie DeWitt of Visix explains 7 steps to putting together a crisis communications plan: 1.̳ (...) 5 Important Things to do When a Crisis has Occurred Crisis Management Best Practices, Crisis Management Tips Five good crisis management tips by Sam North. 1. Deal with it. Since a crisis not just goes away, you have to co (...) 3 Levels of Communication Skills for Managing and Leadership Leadership, Communication Skills, Leadership Communication Framework, Barett According to Barrett (2006) leadership communication can be referred to as the determined and purposeful delivery of mes (...) Critical Thinking in Decision Making Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions Presentation about critical thinking for decision making, including the following sections: 1. Failure of Imagination (...) The Role of NGOs in Disaster Management NGO, NGOs, Crisis Management, Disaster Management, Crisis Response This presentation is about NGOs, specifically focusing on their role in disaster management. The presentation includes t (...) Effective Crisis Leadership Crisis Management, Leadership Development This is a useful presentation about effective leadership in crises, including the following sections: 1. The importance (...) Introduction to Business Continuity Management Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience Organizations have to be prepared to deal immediately with events everywhere around the world (from natural disasters to (...) Business Continuity Management and Disaster Recovery Management Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption Presentation about Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The presentation includes th (...) The Six Basic Questions of Risk Management Initial Understanding of Risk Management, Risk Management Introduction Managing risk is essentially a process of asking and answering six relatively easy questions no matter what setting (per (...) Strategically Managing Perceptions for Improved Corporate Reputation Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions Concise presentation that provides an interesting framework for reputation management. It particularly focuses on 4 key (...) The Importance of Reputational Risk and Managing it Reputation Management, Risk Management This presentation focuses mainly on the importance of reputational risk and the necessity of reputational risk managemen (...)

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