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위기 관리 (Crisis Management)

지식 센터

요약, 포럼, 모범 사례, 전문가 팁 및 정보 소스.

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요약

어느 기업이든지 모든 매체를 도배하는 심각한 사업상의 위기를 일으키는 상황을 바라지 않는 것은 분명한 사실이다. 이러한 매체보도의 결과인 공공의 감시(public scrutiny)는 종종 기업의 정상적인 운영에 영향을 미치고, (부정적인) 재무적, 정치적, 법적 그리고 정부에 영향을 끼칠 수 있다. 특히 매체나 대중이 느끼기에 위기가 잘 다루어지지 않고 있다고 인식할 경우에는, 상당한 가치의 손실을 두려워할 수 있다. 위기 관리는 올바른 위기 대응(예방적, 구조적, 임시적)을 다룬다.


위기관리에 관한 몇몇 일반적인 도움과 힌트.

  1. 긴급대응대책(contingency plans) 미리 준비한다 (위기 관리팀과 구성원은 다양한 위기의 사전예행연습을 통해 신속히 구성될 수 있다)

  2. 위기관리팀원만이 위기관련하여 외부에 말할 수 있다는 것을 회사내부에 즉각적이고 명확하게 알린다.

  3. 신속히 움직인다 (위기가 처음 발생한 초기 몇시간이 매우 중요하다. 왜냐하면 처음 몇시간내에 주어지는 정보를 바탕으로 보도되기 때문이다)

  4. 위기 관리 컨설턴트를 활용한다 (홍보전문가의 객관적인 조언은 매우 중요하다. 기업이미지 전문가를 활용하라)

  5. 정확하고 올바른 정보를 제공하라 (정보를 조작하려는 시도는 만일 사실이 드러날 경우에는 심각한 역효과(backfire)를 초래한다. )

  6. 행동이 결정되면,단기적인 손실을 고려하는 동시에, 장기적인 결과에도 집중하라.

조직의 모든 수준에서 종종 일일단위로 위기를 관리할, 담당자를 고용한다. 그들의 기술은 조직의 가치창출 프로세스, 소득의 원천, 운영비용, 주가, 경쟁적 위치, 그리고 진행되고 있는 비즈니즈를 파괴할 잠재력이 있는 중대한 위기를 처리해야할 때 시험대에 오르게 된다. 비교 : Charismatic Leadership [카리스마 리더십].
가장 효과적인 위기 관리는 검출되고 잠재적인 위기를 탐색하여 조직의 사업에 영향을 끼치기 전에 신속하게 처리하는 것이다. 그러한 경우에는 뉴스매체를 통하여 조직의 주요 이해관계자 또는 대중들의 주의를 전혀 끌지 않을 것이다.


사업복구 및 재개계획(BCP, Business Continuity Plan) 작성

위기가 이미 발생한 경우 또는 위기가 조직의 핵심 이해관계자들에게 영향을 미칠 것이 불가피할 경우에는, BCP가 손실과 피해를 최소화하는데 도움을 줄 것이다. 그런 계획의 작성은 위협스러운 업무처럼 보이나, 실제로는 상식적인 수준의 문서이다. BCP는 사업에 중대한 기능이나 프로세스를 확인하고, 그것들이 잠재적으로 무능력해질 경우에 다루어야 운영계획과 의사소통 계획, 주요 이해관계자들이 어떻게 반응해야 할지를 설계하는 것이다. 때때로 간과되는 중요한 요소는 BCP 테스트해 보는 것이다.
BCP를 준비한 기업들은 사업의 영향과 재무적 손실을 최소화할 수 있는 더 좋은 상황에 있게 될 것이다. 부수적으로 이러한 계획을 작성하는 프로세스가 또 다른 간접적인 혜택을 준다는 것을 알 수 있다. 그들의 조직은 사업을 위태롭게 하고, 운영비용, 이윤, 전체성장에 영향을 미칠 가능한 위기 상황에 좀 더 민감해진다. 그 결과로 매니저들은 위기를 피하기 위해 좀 더 신속하고 효과적으로 대응한다.


참고도서: Laurence Barton - Crisis in Organizations II

참고도서: Steven Fink - Crisis Management: Planning for the Inevitable


시그(SIG)

위기 관리 (우발 계획) 시그(SIG).


시그(SIG)
시그(SIG) (8 개 회원)

포럼

다음에 대한 포럼 토론: 위기 관리 (우발 계획). 아래에서 이 주제에 대해 질문하거나 경험을 공유하거나 새로운 개발을 보고하거나 무언가를 설명할 수 있습니다.


주제 Types of Crises
In a recent paper, Erika Hayes James and Lynn Perry Wooten distinguish between: 1. SUDDEN CRISES (Natural disasters, Terrorist attack, Plan explosion, Workplace violence, Product tampering, Sabotage,...
평가38
 
반응4 개의 댓글
주제 Crisis Management After Action Reviews Types
In a world that is constantly moving on from one crisis to another, organizations should assess their responses to said crises to determine if their actions taken were the optimal strategies, tactics,...
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주제 Not Learning from Previous Incidents: Horror Stories
I recently watched a review of the fire aboard the USS Bonhomme Richard on July 12, 2020. The fire occurred while the amphibious assault ship was undergoing maintenance at Naval Base San Diego. The fi...
평가15
 
반응13 개의 댓글
주제 Statistics on Business Continuity
Here are some facts that show the importance of Crisis Management / Business Continuity Planning. There were 930 companies operating from the World Trade Centre towers when the September 11 attacks t...
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반응1 개의 댓글
주제 Execution in Crisis Management
It is not only to forecast/ plan for the contigencies but also the execution in case of actual crisis. There have been several instances in my career of around 17 years now that this concept has been ...
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주제 Disaster Risk Management (DRM)
What is Disaster Risk Management (DRM)? Meaning DRM, if we understand this concept of management in an integral way, constitutes a solid permanently available mechanism for authorities as a means of ...
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반응5 개의 댓글
주제 How to deal with the Media in a Crisis?
Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or slanders) from others, is not too hard to gather all the fact for the press. But, ...
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반응3 개의 댓글
주제 Crisisology as a Discipline
I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to what is being practiced and published there? There isn't much of anything going ...
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주제 Commander's Intent
My son started a new position this week. The first thing covered in orientation by the management team were the Mission, Vision, and Values (MVV) of the organization. One might think that this is a fa...
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주제 How Often Should Contingency Planning be Performed? Frequency
Does shortening the frequency of contingency planning to say 2 to 4 weeks help in doing a better strategic planning job? To enable this, using the feedback received from the first iteration in the se...
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주제 The Pressure of IT on Leaders and Managers
Recently, some people have shown interest in complicated versus complexity. There are a few differences in the descriptions of the two concepts, but those are few and do not take away from the fact th...
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주제 Why Did Nobody Prepare for This Crisis?
The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs. Isn't it remarkable that neither governments, nor financial regulators, nor fin...
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반응23 개의 댓글
주제 Measures by Companies Against the Covid-19 / Corona Virus
It affects almost everyone in the world the Corona Virus also known as Covid-19. It has put countries in lockdown, forced businesses to close or work on minimal staff, cancelled gatherings and put t...
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반응6 개의 댓글
주제 How to Develop an Exercise Program for the Emergency Plan?
To avoid loss of lives during an accident, it is good practice to exercise the emergency response plan. My question is: how to develop such an exercise plan? Who can provide a brake down events list ...
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반응3 개의 댓글
주제 Coronavirus disease (COVID-19): What Can You Do?
By coughing and sneezing, a person transmits the virus through his nose, throat or lungs. The virus gets into the air through small droplets. If other people inhale these droplets or transfer them via...
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반응4 개의 댓글
주제 Combine Contingency Planning with SWOT Analysis
There is a strong case for all companies / organizations to regularly do a serious SWOT analysis - all 4 boxes and combine that with Contingency Planning. There is the possibility that a sudden Weakn...
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반응1 개의 댓글
주제 International Association of Emergency Managers
For those professionals engaged in crisis and emergency management I would recommend you look at iaem.com The International Association of Emergency Managers (IAEM) now has 7 global councils and over...
평가5
 
주제 Steps in Case of a Product Quality Crisis
What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially in the food sector)?...
평가5
 
반응1 개의 댓글
주제 The Vulnerable Leadership Style for a Prolonged Crisis Like Covid-19?
In complex, uncertain, circumstances like in the current situation, the vulnerable leader (fully truthful, admits and apologizes for mistakes, asks for help, works on personal defects, is participator...
평가5
 
반응10 개의 댓글
주제 Understanding Scenarios and Consequences in Contingency Planning
A failure in most "contingency planning" is that it's analytical rather than strategic in nature. In complexity and systems thinking, an important attribute is to understand consequences. Managing co...
평가4
 
반응1 개의 댓글
주제 Preparing Execution of Contingency Plan
Contingency Planning is very important. Before actually executing the contingency plan, certain critical actions have to be taken such as: 1. Quickly gather, analyze and interpret factual data and in...
평가4
 
반응2 개의 댓글
주제 The Conflict Management Life Cycle
The company is exposed during its activities to a set of conflicts with its stakeholders, and it is necessary for the company to manage any conflict arising according to its interests. Therefore, publ...
평가3
 
반응1 개의 댓글
주제 Crisis Management Software
Hi members, I am looking for a crisis management software package with a mobile facility, should anyone have any experience in the same just please communicate it back. Regards....
평가3
 
반응2 개의 댓글
주제 Disaster Management
How to Manage in Case of a Disaster? Bonjour, I am looking for a guide on what executive managers should do in case a disaster hits their company. What are the dos and don'ts? Thank you....
평가2
 
반응4 개의 댓글

새로운 주제를 시작하거

새로운 주제를 시작하거 에 대한 위기 관리 (우발 계획)

모범 사례

위기 관리 (우발 계획)에 대한 최고 평점 토론 주제. 여기에서 가장 가치있는 아이디어와 실용적인 제안을 찾을 수 있습니다.


🥇 Win the Race to Disclosure
In a short article about crisis management in the media William Essex also stresses how important it is to win the race to disclosure. And he also gives some rules: 1. Be first to issue information o...
평가29
 
🥈 Crisis Leadership
Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis management axiom is so important to leadership and management that we have it on the m...
평가28
 
반응19 개의 댓글

🥉 What Managerial Competencies are Required to Tackle an Organizational Crisis?
In normal circumstances, various competencies are needed for top management to be successful. Besides (!) these regular competencies, certain specific skills and knowledge are crucial to recover from ...
평가20
 
반응8 개의 댓글

주제 Common Errors Leaders Make during Crises
Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisis. He found an interesting pattern of problematic behaviors among senior leaders...
평가18
 
반응33 개의 댓글

주제 The Spokesperson of your Crisis Management Team
The spokesperson plays a major role in the time of crisis; they are the face of the organization and represent it as a whole in front of any/every third party. This person should have a role of signif...
평가18
 
반응12 개의 댓글

주제 Why Contingency Planning? Importance and Benefits
Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organizations overall strategic plan. The importance of preparing for any contingencies must not be un...
평가15
 
반응20 개의 댓글

전문가 팁

Crisis Management (Contingency Planning)에 대한 고급 통찰력 (영어). 여기에서 전문가의 전문적인 조언을 찾을 수 있습니다.


Subject

How to Develop a Crisis Communication Plan?

Crisis Management
In order to develop a successful communication plan during a crisis, following steps should be followed: 1. Identify th...
Subject

Top-10 Mistakes in A Crisis

Crisis Management, Education
Robert D. Ramsey in Supervision (Oct2004, Vol. 65, Issue 10) gives the following list of things not to do in a cr...
Subject

Multiple crisis

Preparing for domino effects
Remember and realize early on that one crisis can lead to another, and multiple crisis can occur at the same time. Consi...
Subject

Potential Types of Threats

Checklist of Types
- Financial (major decline in stock price, market crash, major decline in earnings) - Workforce (labour strike, labour ...
Subject

Use Belbin for your Crisis team

Building a Contingency Team
In order to build an effective contingency team, members need to be intelligently chosen. You need members with the foll...
Subject

Pitfalls of Traditional Risk Analysis

Risk Management, Crisis Management
In their 2000 book "Managing Crises Before they happens" Mitroff and Anagnos explain their critics on traditional risks...
Subject

Early Crisis Signals

The earlier the better...
People frequently wonder how a crisis can occur unexpectedly in a company and if top managers, aware of what is happenin...
Subject

Early Warning Signals

Timely Alert System
A useful exercise is to think of what events can be considered early warning signals for certain problems to arise. You ...
Subject

Preparing your Executive Team for Crisis

Contingency Plans & Manuals
Note that crises often happen in different ways than what you imagened and planned for... That's why preparing and edu...
Subject

Financial Indicators Check-list

Financial Crisis Signals for a Company
Due to the global economic crisis affecting companies of all industries and regions, there is a lot of interest in crisi...
Subject

Why Society is More Risky than Before

Understanding New Risk Categories, Risk Management
In his 1992 book "Risk Society: Towards a New Modernity, Ulrich Beck describes new risk scenarios that companies have t...
Subject

Moral Intensity: When Will a Decision Be Seen as Unethical?

Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility
The financial crisis of 2008 has been partly the result of managers and executives taking excessive risks. That's why Fe...
Subject

Align Your Risk Management Strategy with Investors' View on Risk

Strategic Risk Management, Transparant Risk Management
Risk is an essential part of any investment. Modern organizations are giving more attention to their risk profile to be...
Subject

Consumer Psychology in a Downturn

Re-shape Your Marketing
Traditional ways that companies used to segment their customers are lifestyle, demographics, etc... These are absolutely...
Subject

Marketing Strategies in a Downturn

Leveraging Crisis
How marketers respond to the new consumer psychology of the current downturn? 1) For companies with a relatively strong ...
정보 출처

위기 관리 (우발 계획) 에 대한 다양한 정보 출처. 여기에서 자신의 강의 및 워크샵에 사용할 파워 포인트, 비디오, 뉴스 등을 찾을 수 있습니다.


비디오

The Essence of Crisis Leadership

Crises, Crisis Management, Quick Decision-making, Crisis Response, Corona, Covid-19
Dr. Michael J. Ryan of the World Health Organization speaks about the lessons he learned while dealing with the Ebola cr...
기사

Strategic Activism

Crisis Management
Activist NGOs have increasingly foregone public politics and turned to private politics to change the practices of firms...
발표자료

Leading in Times of Crises

Leadership, Crisis Management
Presentation that assesses the characteristics that leaders should have and actions that they should take for effective ...
기사

Crisis Leadership

Organizational Crises
This article proposes that there is, in fact, a difference between crisis management and crisis leadership, and that wha...
비디오

How to Give a Media Interview? The ABC and 3R Tool

Media Training, Media Training, Crisis Management, Success Stories, Media Interview
Former BBC Producer Andrew Carapiet distinguishes 2 different situations in which you are likely to have to talk to the ...
비디오

Funny Introduction to Business Continuity Planning

First Awareness of the Importance and Main Aspects of Continuity Planning
This video touches on many key topics of Business Continuity Planning with some humor: - The Need to have a Backup Plan...
발표자료

Employee Empowerment, Teamwork and Communication

Performance Management, Employee Empowerment
Colorful presentation with speaking notes about 3 tools to improve organizational performance: Teamwork, Communication a...
발표자료

Introduction to Crisis Management

Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation
Comprehensive presentation about Crisis Management in organizations that includes interesting facts about performance of...
비디오

7 Steps to Create a Crisis Communication Plan

Introduction to Crisis Communication Planning, Contingency Planning
In this concise video Debbie DeWitt of Visix explains 7 steps to putting together a crisis communications plan: 1.̳...
비디오

5 Important Things to do When a Crisis has Occurred

Crisis Management Best Practices, Crisis Management Tips
Five good crisis management tips by Sam North. 1. Deal with it. Since a crisis not just goes away, you have to co...
그림자료

3 Levels of Communication Skills for Managing and Leadership

Leadership, Communication Skills, Leadership Communication Framework, Barett
According to Barrett (2006) leadership communication can be referred to as the determined and purposeful delivery of mes...
발표자료

Critical Thinking in Decision Making

Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions
Presentation about critical thinking for decision making, including the following sections: 1. Failure of Imagination ...
발표자료

The Role of NGOs in Disaster Management

NGO, NGOs, Crisis Management, Disaster Management, Crisis Response
This presentation is about NGOs, specifically focusing on their role in disaster management. The presentation includes t...
발표자료

Effective Crisis Leadership

Crisis Management, Leadership Development
This is a useful presentation about effective leadership in crises, including the following sections: 1. The importance...
비디오

Introduction to Business Continuity Management

Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience
Organizations have to be prepared to deal immediately with events everywhere around the world (from natural disasters to...
발표자료

Business Continuity Management and Disaster Recovery Management

Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption
Presentation about Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The presentation includes th...
비디오

The Six Basic Questions of Risk Management

Initial Understanding of Risk Management, Risk Management Introduction
Managing risk is essentially a process of asking and answering six relatively easy questions no matter what setting (per...
발표자료

Strategically Managing Perceptions for Improved Corporate Reputation

Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions
Concise presentation that provides an interesting framework for reputation management. It particularly focuses on 4 key ...
발표자료

The Importance of Reputational Risk and Managing it

Reputation Management, Risk Management
This presentation focuses mainly on the importance of reputational risk and the necessity of reputational risk managemen...

추가 연구 링크

위기 관리 (우발 계획)다음과 관련된 다른 유용한 소스로 자동으로 이동합니다 .


NWS

뉴스

VID

영화

PRS

프리젠 테이션

 
BKS

서적

ACA

플라톤 학파 사람들

WIK


위기관리 관련개념 : Strategic Risk Management [전략적 위기 관리]  |  Root Cause Analysis [근원분석]  |  Force Field Analysis[역장 분석]  |  브레인스토밍  |  Theory of Constraint[제약이론]  |  Scenario Planning [시나리오 플래닝]  |  게임 이론   |  Real Options [리얼옵션이론]  |  Stakeholder Analysis [이해관계자 분석]  |  내깃돈 보관자 지도로 나타내기


다른 페이지로 이동: Change & Organization [변화와 조직]  |  의사소통과 기법들  |  의사결정과 가치평가  |  인적 자원  |  리더십  |  마케팅 및 영업  |   전략 및 혁신


관리 방법, 모형 및 이론

시그(SIG)

시그(SIG)

위기 관리 (우발 계획) 에 대해 많이 알고 계십니까? 우리의 SIG 리더가 되십시오 전문가로서 세계적으로 인정받다.



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