위기 관리 (Crisis Management)

지식 센터

어느 기업이든지 모든 매체를 도배하는 심각한 사업상의 위기를 일으키는 상황을 바라지 않는 것은 분명한 사실이다. 이러한 매체보도의 결과인 공공의 감시(public scrutiny)는 종종 기업의 정상적인 운영에 영향을 미치고, (부정적인) 재무적, 정치적, 법적 그리고 정부에 영향을 끼칠 수 있다. 특히 매체나 대중이 느끼기에 위기가 잘 다루어지지 않고 있다고 인식할 경우에는, 상당한 가치의 손실을 두려워할 수 있다. 위기 관리는 올바른 위기 대응(예방적, 구조적, 임시적)을 다룬다.

위기관리에 관한 몇몇 일반적인 도움과 힌트.

1. 긴급대응대책(contingency plans)을 미리 준비한다 (위기 관리팀과 구성원은 다양한 위기의 사전예행연습을 통해 신속히 구성될 수 있다)

2. 위기관리팀원만이 위기관련하여 외부에 말할 수 있다는 것을 회사내부에 즉각적이고 명확하게 알린다.

3. 신속히 움직인다 (위기가 처음 발생한 초기 몇시간이 매우 중요하다. 왜냐하면 처음 몇시간내에 주어지는 정보를 바탕으로 보도되기 때문이다)

4. 위기 관리 컨설턴트를 활용한다 (홍보전문가의 객관적인 조언은 매우 중요하다. 기업이미지 전문가를 활용하라)

5. 정확하고 올바른 정보를 제공하라 (정보를 조작하려는 시도는 만일 사실이 드러날 경우에는 심각한 역효과(backfire)를 초래한다. )

6. 행동이 결정되면,단기적인 손실을 고려하는 동시에, 장기적인 결과에도 집중하라.

조직의 모든 수준에서 종종 일일단위로 위기를 관리할, 담당자를 고용한다. 그들의 기술은 조직의 가치창출 프로세스, 소득의 원천, 운영비용, 주가, 경쟁적 위치, 그리고 진행되고 있는 비즈니즈를 파괴할 잠재력이 있는 중대한 위기를 처리해야할 때 시험대에 오르게 된다. 비교 : Charismatic Leadership [카리스마 리더십].
가장 효과적인 위기 관리는 검출되고 잠재적인 위기를 탐색하여 조직의 사업에 영향을 끼치기 전에 신속하게 처리하는 것이다. 그러한 경우에는 뉴스매체를 통하여 조직의 주요 이해관계자 또는 대중들의 주의를 전혀 끌지 않을 것이다.

사업복구 및 재개계획(BCP, Business Continuity Plan) 작성

위기가 이미 발생한 경우 또는 위기가 조직의 핵심 이해관계자들에게 영향을 미칠 것이 불가피할 경우에는, BCP가 손실과 피해를 최소화하는데 도움을 줄 것이다. 그런 계획의 작성은 위협스러운 업무처럼 보이나, 실제로는 상식적인 수준의 문서이다. BCP는 사업에 중대한 기능이나 프로세스를 확인하고, 그것들이 잠재적으로 무능력해질 경우에 다루어야 운영계획과 의사소통 계획, 주요 이해관계자들이 어떻게 반응해야 할지를 설계하는 것이다. 때때로 간과되는 중요한 요소는 BCP를 테스트해 보는 것이다.
BCP를 준비한 기업들은 사업의 영향과 재무적 손실을 최소화할 수 있는 더 좋은 상황에 있게 될 것이다. 부수적으로 이러한 계획을 작성하는 프로세스가 또 다른 간접적인 혜택을 준다는 것을 알 수 있다. 그들의 조직은 사업을 위태롭게 하고, 운영비용, 이윤, 전체성장에 영향을 미칠 가능한 위기 상황에 좀 더 민감해진다. 그 결과로 매니저들은 위기를 피하기 위해 좀 더 신속하고 효과적으로 대응한다.

참고도서: Laurence Barton - Crisis in Organizations II

참고도서: Steven Fink - Crisis Management: Planning for the Inevitable

포럼 다음에 대한 포럼 토론: 위기 관리 (우발 계획). 아래에서 이 주제에 대해 질문하거나 경험을 공유하거나 새로운 개발을 보고하거나 무언가를 설명할 수 있습니다. Types of Crises In a recent paper, Erika Hayes James and Lynn Perry Wooten distinguish between: 1. SUDDEN CRISES (Natural disasters, Terrorist attack, Plan explosion, Workplace violence, Product tampering, Sabotage,... 38   4 개의 댓글 Crisis Management After Action Reviews Types In a world that is constantly moving on from one crisis to another, organizations should assess their responses to said crises to determine if their actions taken were the optimal strategies, tactics,... 15   7 개의 댓글 Not Learning from Previous Incidents: Horror Stories I recently watched a review of the fire aboard the USS Bonhomme Richard on July 12, 2020. The fire occurred while the amphibious assault ship was undergoing maintenance at Naval Base San Diego. The fi... 15   13 개의 댓글 Statistics on Business Continuity Here are some facts that show the importance of Crisis Management / Business Continuity Planning. There were 930 companies operating from the World Trade Centre towers when the September 11 attacks t... 14   1 개의 댓글 Execution in Crisis Management It is not only to forecast/ plan for the contigencies but also the execution in case of actual crisis. There have been several instances in my career of around 17 years now that this concept has been ... 12   1 개의 댓글 Disaster Risk Management (DRM) What is Disaster Risk Management (DRM)? Meaning DRM, if we understand this concept of management in an integral way, constitutes a solid permanently available mechanism for authorities as a means of ... 11   5 개의 댓글 How to deal with the Media in a Crisis? Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or slanders) from others, is not too hard to gather all the fact for the press. But, ... 11   3 개의 댓글 Crisisology as a Discipline I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to what is being practiced and published there? There isn't much of anything going ... 10   7 개의 댓글 Commander's Intent My son started a new position this week. The first thing covered in orientation by the management team were the Mission, Vision, and Values (MVV) of the organization. One might think that this is a fa... 10   7 개의 댓글 How Often Should Contingency Planning be Performed? Frequency Does shortening the frequency of contingency planning to say 2 to 4 weeks help in doing a better strategic planning job? To enable this, using the feedback received from the first iteration in the se... 8   3 개의 댓글 The Pressure of IT on Leaders and Managers Recently, some people have shown interest in complicated versus complexity. There are a few differences in the descriptions of the two concepts, but those are few and do not take away from the fact th... 8   9 개의 댓글 Why Did Nobody Prepare for This Crisis? The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs. Isn't it remarkable that neither governments, nor financial regulators, nor fin... 8   23 개의 댓글 Measures by Companies Against the Covid-19 / Corona Virus It affects almost everyone in the world � the Corona Virus also known as Covid-19. It has put countries in lockdown, forced businesses to close or work on minimal staff, cancelled gatherings and put t... 6   6 개의 댓글 How to Develop an Exercise Program for the Emergency Plan? To avoid loss of lives during an accident, it is good practice to exercise the emergency response plan. My question is: how to develop such an exercise plan? Who can provide a brake down events list ... 6   3 개의 댓글 Coronavirus disease (COVID-19): What Can You Do? By coughing and sneezing, a person transmits the virus through his nose, throat or lungs. The virus gets into the air through small droplets. If other people inhale these droplets or transfer them via... 6   4 개의 댓글 Combine Contingency Planning with SWOT Analysis There is a strong case for all companies / organizations to regularly do a serious SWOT analysis - all 4 boxes and combine that with Contingency Planning. There is the possibility that a sudden Weakn... 5   1 개의 댓글 International Association of Emergency Managers For those professionals engaged in crisis and emergency management I would recommend you look at iaem.com The International Association of Emergency Managers (IAEM) now has 7 global councils and over... 5   Steps in Case of a Product Quality Crisis What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially in the food sector)?... 5   1 개의 댓글 The Vulnerable Leadership Style for a Prolonged Crisis Like Covid-19? In complex, uncertain, circumstances like in the current situation, the vulnerable leader (fully truthful, admits and apologizes for mistakes, asks for help, works on personal defects, is participator... 5   10 개의 댓글 Understanding Scenarios and Consequences in Contingency Planning A failure in most "contingency planning" is that it's analytical rather than strategic in nature. In complexity and systems thinking, an important attribute is to understand consequences. Managing co... 4   1 개의 댓글 Preparing Execution of Contingency Plan Contingency Planning is very important. Before actually executing the contingency plan, certain critical actions have to be taken such as: 1. Quickly gather, analyze and interpret factual data and in... 4   2 개의 댓글 The Conflict Management Life Cycle The company is exposed during its activities to a set of conflicts with its stakeholders, and it is necessary for the company to manage any conflict arising according to its interests. Therefore, publ... 3   1 개의 댓글 Crisis Management Software Hi members, I am looking for a crisis management software package with a mobile facility, should anyone have any experience in the same just please communicate it back. Regards.... 3   2 개의 댓글 Disaster Management How to Manage in Case of a Disaster? Bonjour, I am looking for a guide on what executive managers should do in case a disaster hits their company. What are the dos and don'ts? Thank you.... 2   4 개의 댓글 새로운 주제를 시작하거 에 대한 위기 관리 (우발 계획)

모범 사례 위기 관리 (우발 계획)에 대한 최고 평점 토론 주제. 여기에서 가장 가치있는 아이디어와 실용적인 제안을 찾을 수 있습니다. 🥇 Win the Race to Disclosure In a short article about crisis management in the media William Essex also stresses how important it is to win the race to disclosure. And he also gives some rules: 1. Be first to issue information o... 29   🥈 Crisis Leadership Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis management axiom is so important to leadership and management that we have it on the m... 28   19 개의 댓글 🥉 What Managerial Competencies are Required to Tackle an Organizational Crisis? In normal circumstances, various competencies are needed for top management to be successful. Besides (!) these regular competencies, certain specific skills and knowledge are crucial to recover from ... 20   8 개의 댓글 Common Errors Leaders Make during Crises Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisis. He found an interesting pattern of problematic behaviors among senior leaders... 18   33 개의 댓글 The Spokesperson of your Crisis Management Team The spokesperson plays a major role in the time of crisis; they are the face of the organization and represent it as a whole in front of any/every third party. This person should have a role of signif... 18   12 개의 댓글 Why Contingency Planning? Importance and Benefits Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organization�s overall strategic plan. The importance of preparing for any contingencies must not be un... 15   20 개의 댓글

전문가 팁 Crisis Management (Contingency Planning)에 대한 고급 통찰력 (영어). 여기에서 전문가의 전문적인 조언을 찾을 수 있습니다. How to Develop a Crisis Communication Plan? Crisis Management In order to develop a successful communication plan during a crisis, following steps should be followed: 1. Identify th... Top-10 Mistakes in A Crisis Crisis Management, Education Robert D. Ramsey in Supervision (Oct2004, Vol. 65, Issue 10) gives the following list of things not to do in a cr... Multiple crisis Preparing for domino effects Remember and realize early on that one crisis can lead to another, and multiple crisis can occur at the same time. Consi... Potential Types of Threats Checklist of Types - Financial (major decline in stock price, market crash, major decline in earnings) - Workforce (labour strike, labour ... Use Belbin for your Crisis team Building a Contingency Team In order to build an effective contingency team, members need to be intelligently chosen. You need members with the foll... Pitfalls of Traditional Risk Analysis Risk Management, Crisis Management In their 2000 book "Managing Crises Before they happens" Mitroff and Anagnos explain their critics on traditional risks... Early Crisis Signals The earlier the better... People frequently wonder how a crisis can occur unexpectedly in a company and if top managers, aware of what is happenin... Early Warning Signals Timely Alert System A useful exercise is to think of what events can be considered early warning signals for certain problems to arise. You ... Preparing your Executive Team for Crisis Contingency Plans & Manuals Note that crises often happen in different ways than what you imagened and planned for... That's why preparing and edu... Financial Indicators Check-list Financial Crisis Signals for a Company Due to the global economic crisis affecting companies of all industries and regions, there is a lot of interest in crisi... Why Society is More Risky than Before Understanding New Risk Categories, Risk Management In his 1992 book "Risk Society: Towards a New Modernity�, Ulrich Beck describes new risk scenarios that companies have t... Moral Intensity: When Will a Decision Be Seen as Unethical? Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility The financial crisis of 2008 has been partly the result of managers and executives taking excessive risks. That's why Fe... Align Your Risk Management Strategy with Investors' View on Risk Strategic Risk Management, Transparant Risk Management Risk is an essential part of any investment. Modern organizations are giving more attention to their risk profile to be... Consumer Psychology in a Downturn Re-shape Your Marketing Traditional ways that companies used to segment their customers are lifestyle, demographics, etc... These are absolutely... Marketing Strategies in a Downturn Leveraging Crisis How marketers respond to the new consumer psychology of the current downturn? 1) For companies with a relatively strong ...

정보 출처 위기 관리 (우발 계획) 에 대한 다양한 정보 출처. 여기에서 자신의 강의 및 워크샵에 사용할 파워 포인트, 비디오, 뉴스 등을 찾을 수 있습니다. The Essence of Crisis Leadership Crises, Crisis Management, Quick Decision-making, Crisis Response, Corona, Covid-19 Dr. Michael J. Ryan of the World Health Organization speaks about the lessons he learned while dealing with the Ebola cr... Strategic Activism Crisis Management Activist NGOs have increasingly foregone public politics and turned to private politics to change the practices of firms... Leading in Times of Crises Leadership, Crisis Management Presentation that assesses the characteristics that leaders should have and actions that they should take for effective ... Crisis Leadership Organizational Crises This article proposes that there is, in fact, a difference between crisis management and crisis leadership, and that wha... How to Give a Media Interview? The ABC and 3R Tool Media Training, Media Training, Crisis Management, Success Stories, Media Interview Former BBC Producer Andrew Carapiet distinguishes 2 different situations in which you are likely to have to talk to the ... Funny Introduction to Business Continuity Planning First Awareness of the Importance and Main Aspects of Continuity Planning This video touches on many key topics of Business Continuity Planning with some humor: - The Need to have a Backup Plan... Employee Empowerment, Teamwork and Communication Performance Management, Employee Empowerment Colorful presentation with speaking notes about 3 tools to improve organizational performance: Teamwork, Communication a... Introduction to Crisis Management Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation Comprehensive presentation about Crisis Management in organizations that includes interesting facts about performance of... 7 Steps to Create a Crisis Communication Plan Introduction to Crisis Communication Planning, Contingency Planning In this concise video Debbie DeWitt of Visix explains 7 steps to putting together a crisis communications plan: 1.̳... 5 Important Things to do When a Crisis has Occurred Crisis Management Best Practices, Crisis Management Tips Five good crisis management tips by Sam North. 1. Deal with it. Since a crisis not just goes away, you have to co... 3 Levels of Communication Skills for Managing and Leadership Leadership, Communication Skills, Leadership Communication Framework, Barett According to Barrett (2006) leadership communication can be referred to as the determined and purposeful delivery of mes... Critical Thinking in Decision Making Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions Presentation about critical thinking for decision making, including the following sections: 1. Failure of Imagination ... The Role of NGOs in Disaster Management NGO, NGOs, Crisis Management, Disaster Management, Crisis Response This presentation is about NGOs, specifically focusing on their role in disaster management. The presentation includes t... Effective Crisis Leadership Crisis Management, Leadership Development This is a useful presentation about effective leadership in crises, including the following sections: 1. The importance... Introduction to Business Continuity Management Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience Organizations have to be prepared to deal immediately with events everywhere around the world (from natural disasters to... Business Continuity Management and Disaster Recovery Management Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption Presentation about Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The presentation includes th... The Six Basic Questions of Risk Management Initial Understanding of Risk Management, Risk Management Introduction Managing risk is essentially a process of asking and answering six relatively easy questions no matter what setting (per... Strategically Managing Perceptions for Improved Corporate Reputation Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions Concise presentation that provides an interesting framework for reputation management. It particularly focuses on 4 key ... The Importance of Reputational Risk and Managing it Reputation Management, Risk Management This presentation focuses mainly on the importance of reputational risk and the necessity of reputational risk managemen...

추가 연구 링크 위기 관리 (우발 계획)다음과 관련된 다른 유용한 소스로 자동으로 이동합니다 . 뉴스 영화 프리젠 테이션   서적 플라톤 학파 사람들 더

위기관리 관련개념 : Strategic Risk Management [전략적 위기 관리]  |  Root Cause Analysis [근원분석]  |  Force Field Analysis[역장 분석]  |  브레인스토밍  |  Theory of Constraint[제약이론]  |  Scenario Planning [시나리오 플래닝]  |  게임 이론   |  Real Options [리얼옵션이론]  |  Stakeholder Analysis [이해관계자 분석]  |  내깃돈 보관자 지도로 나타내기

다른 페이지로 이동: Change & Organization [변화와 조직]  |  의사소통과 기법들  |  의사결정과 가치평가  |  인적 자원  |  리더십  |  마케팅 및 영업  |   전략 및 혁신

관리 방법, 모형 및 이론 더