Gestione delle Crisi

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Ovviamente, nessuna società spera di affrontare “situazioni che causano una crisi significativa negli affari che stimola un vasta eco sui media„ (crisi). Lo scrutinio pubblico che risulta da questo interesse dei media spesso riguarda le normali operazioni dell'azienda e può avere un effetto finanziario, politico, legale e governativo negativo. Si deve temere una notevole distruzione di valore, specialmente quando la crisi non è maneggiata bene nelle percezioni dei media/opinione pubblica. La gestione delle crisi ha a che fare con la giusta risposta ad un eventuale crisi (preventiva, strutturale ed ad-hoc).


Alcuni aiuti e suggerimenti generici sulla gestione di crisi

  1. Preparare in anticipo piani di emergenza (team e membri della gestione di crisi possono essere formati con un lasso di tempo molto breve, preparandosi su crisi di vari generi)

  2. Annunciare immediatamente e chiaramente all'interno che le uniche persone autorizzate a parlare della crisi al mondo esterno sono i membri del team della crisi)

  3. Muoversi rapidamente (le prime ore dopo i primi segni di crisi sono estremamente importanti, perché i media spesso costruiscono sulla base delle informazioni delle prime ore)

  4. Usare consulenti di gestione di crisi (i consigli obiettivi da parte di consulenti esperti in materia sono importanti, per usare l'esperienza di specialisti di immagine aziendale)

  5. Fornire informazioni esatte e corrette (ricordarsi che provare a maneggiare le informazioni sarà danneggiante se è scoperto, anche internamente!)

  6. Nel decidere sulle azioni, considerare non solo le perdite nel breve termine, ma focalizzarsi pure sugli effetti nel lungo termine.

I dirigenti a qualsiasi livello dell'organizzazione, sono impiegati per gestire le crisi e spesso lo fanno giornalmente. Le loro abilità  sono realmente testate quando devono gestire crisi significative che hanno il potenziale di interrompere il processo della creazione di valore dell'organizzazione, le fonti di reddito, le spese d'esercizio, il prezzo dell'azione, la posizione competitiva ed il business in corso. Paragonare: Leadership Carismatica.
La gestione più efficace di crisi è quando le crisi potenziali vengono rilevate rapidamente e trattate - prima che possano avere effetto sul business dell'organizzazione. In quei casi non destano mai l'attenzione degli stakeholder chiave o del grande pubblico dell'organizzazione per mezzi dei media.


Creare un piano di continuità del business

Nei casi in cui la crisi è già scoppiata, o è inevitabile che la crisi abbia un effetto sugli stakeholder chiave dell'organizzazione, un piano di continuità del business è utile per minimizzare la distruzione ed i danni. Sviluppare un tal programma può sembrare una operazione scoraggiante, ma in realtà è un documento di senso comune. Comporta l'identificazione di quelle funzioni e quei processi critici nel business, e la progettazione di piani di emergenza comunicativi ed operativi per affrontare il  potenziale guasto di uno o più di loro, e di come gli stakeholder chiave reagiranno quando lo scopriranno. Un elemento importante che a volte è trascurato è verificare il Piano di Continuità del Business.
Le società con i piani di continuità del business saranno in una posizione migliore per minimizzare l'effetto sul business e i danni finanziari. Inoltre, i dirigenti possono trovare che il processo di sviluppare questi programmi ha anche un beneficio indiretto. Le loro organizzazioni sono più sensibili a situazioni possibili di crisi che potrebbero interrompere il business ed interessare le spese d'esercizio, i profitti e lo sviluppo generale. Di conseguenza i loro manager rispondono più velocemente ed efficacemente per allontanarle.


Referenza Bibliografica: Laurence Barton - Crisis in Organizations II

Referenza Bibliografica: Steven Fink - Crisis Management: Planning for the Inevitable


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Gruppo di Interesse Speciale Gestione delle Crisi | Pianificazione della Continuità del Business .



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Forum

Forum sul Gestione delle Crisi | Pianificazione della Continuità del Business.


 

🔥 NUOVO Crisis Management: Procedure Da Seguire in Caso di Crisi
Premesso che di solito le organizzazioni (anche grandi) sono impreparate a gestire una crisi, a titolo esemplificativo, dove è possibile reperire un piano di crisi, ovvero una serie di procedure da se...
3
 
1 commenti
Crisis Management After Action Reviews Types
In a world that is constantly moving on from one crisis to another, organizations should assess their responses to said crises to determine if their actions taken were the optimal strategies, tactics,...
15
 
7 commenti
Statistics on Business Continuity
Here are some facts that show the importance of Crisis Management / Business Continuity Planning.
There were 930 companies operating from the World Trade Centre towers when the September 11 attac...
13
 
1 commenti
Execution in Crisis Management
It is not only to forecast/ plan for the contigencies but also the execution in case of actual crisis. There have been several instances in my career of around 17 years now that this concept has been ...
12
 
1 commenti
How to deal with the Media in a Crisis?
Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or slanders) from others, is not too hard to gather all the fact for the press. But, ...
11
 
3 commenti
Commander's Intent
My son started a new position this week. The first thing covered in orientation by the management team were the Mission, Vision, and Values (MVV) of the organization. One might think that this is a fa...
10
 
7 commenti
Crisisology as a Discipline
I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to what is being practiced and published there? There isn't much of anything going ...
10
 
7 commenti
How Often Should Contingency Planning be Performed? Frequency
Does shortening the frequency of contingency planning to say 2 to 4 weeks help in doing a better strategic planning job?
To enable this, using the feedback received from the first iteration in th...
8
 
3 commenti
The Pressure of IT on Leaders and Managers
Recently, some people have shown interest in complicated versus complexity. There are a few differences in the descriptions of the two concepts, but those are few and do not take away from the fact th...
8
 
9 commenti
Why Did Nobody Prepare for This Crisis?
The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs.
Isn't it remarkable that neither governments, nor financial regulators, nor...
8
 
23 commenti
Measures by Companies Against the Covid-19 / Corona Virus
It affects almost everyone in the world – the Corona Virus also known as Covid-19. It has put countries in lockdown, forced businesses to close or work on minimal staff, cancelled gatherings and put t...
6
 
6 commenti
Coronavirus disease (COVID-19): What Can You Do?
By coughing and sneezing, a person transmits the virus through his nose, throat or lungs. The virus gets into the air through small droplets. If other people inhale these droplets or transfer them via...
6
 
4 commenti
How to Develop an Exercise Program for the Emergency Plan?
To avoid loss of lives during an accident, it is good practice to exercise the emergency response plan.
My question is: how to develop such an exercise plan? Who can provide a brake down events l...
6
 
3 commenti
Steps in Case of a Product Quality Crisis
What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially in the food sector)?...
5
 
1 commenti
International Association of Emergency Managers
For those professionals engaged in crisis and emergency management I would recommend you look at iaem.com
The International Association of Emergency Managers (IAEM) now has 7 global councils and ...
5
 
The Vulnerable Leadership Style for a Prolonged Crisis Like Covid-19?
In complex, uncertain, circumstances like in the current situation, the vulnerable leader (fully truthful, admits and apologizes for mistakes, asks for help, works on personal defects, is participator...
5
 
10 commenti
Combine Contingency Planning with SWOT Analysis
There is a strong case for all companies / organizations to regularly do a serious SWOT analysis - all 4 boxes and combine that with Contingency Planning.
There is the possibility that a sudden W...
5
 
1 commenti
Understanding Scenarios and Consequences in Contingency Planning
A failure in most "contingency planning" is that it's analytical rather than strategic in nature. In complexity and systems thinking, an important attribute is to understand consequences.
Managin...
4
 
1 commenti
Preparing Execution of Contingency Plan
Contingency Planning is very important. Before actually executing the contingency plan, certain critical actions have to be taken such as:
1. Quickly gather, analyze and interpret factual data an...
4
 
2 commenti
Disaster Risk Management (DRM)
What is Disaster Risk Management (DRM)? Meaning DRM, if we understand this concept of management in an integral way, constitutes a solid permanently available mechanism for authorities as a means of ...
4
 
1 commenti
The Conflict Management Life Cycle
The company is exposed during its activities to a set of conflicts with its stakeholders, and it is necessary for the company to manage any conflict arising according to its interests. Therefore, publ...
3
 
1 commenti
Crisis Management Software
Hi members, I am looking for a crisis management software package with a mobile facility, should anyone have any experience in the same just please communicate it back. Regards....
3
 
2 commenti
Disaster Management
How to Manage in Case of a Disaster? Bonjour, I am looking for a guide on what executive managers should do in case a disaster hits their company. What are the dos and don'ts? Thank you....
2
 
2 commenti

Migliori Pratiche

Gli argomenti migliori e più votati su Gestione delle Crisi | Pianificazione della Continuità del Business. Qui troverai le idee più preziose e suggerimenti pratici.


Types of Crises: Sudden / Smoldering
In a recent paper, Erika Hayes James and Lynn Perry Wooten distinguish between:
1. SUDDEN CRISES (Natural disasters, Terrorist attack, Plan explosion, Workplace violence, Product tampering, Sabot...
42
 
3 commenti

Win the Race to Disclosure
In a short article about crisis management in the media William Essex also stresses how important it is to win the race to disclosure. And he also gives some rules:
1. Be first to issue informati...
32
 
Crisis Leadership
Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis management axiom is so important to leadership and management that we have it on the m...
28
 
19 commenti

What Managerial Competencies are Required to Tackle an Organizational Crisis?
In normal circumstances, various competencies are needed for top management to be successful. Besides (!) these regular competencies, certain specific skills and knowledge are crucial to recover from ...
20
 
8 commenti

Common Errors Leaders Make during Crises
Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisis. He found an interesting pattern of problematic behaviors among senior leaders...
18
 
33 commenti

The Spokesperson of your Crisis Management Team
The spokesperson plays a major role in the time of crisis; they are the face of the organization and represent it as a whole in front of any/every third party. This person should have a role of signif...
18
 
12 commenti

Why Contingency Planning? Importance and Benefits
Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organization’s overall strategic plan. The importance of preparing for any contingencies must not be un...
15
 
20 commenti

Consigli degli Esperti

Approfondimenti avanzati sul Crisis Management (Contingency Planning) (Inglese). Qui troverai consigli professionali di esperti.


How to Develop a Crisis Communication Plan?

Crisis Management
In order to develop a successful communication plan during a crisis, following steps should be followed: 1. Identify th...

Top-10 Mistakes in A Crisis

Crisis Management, Education
Robert D. Ramsey in Supervision (Oct2004, Vol. 65, Issue 10) gives the following list of things not to do in a cr...

Multiple crisis

Preparing for domino effects
Remember and realize early on that one crisis can lead to another, and multiple crisis can occur at the same time. Consi...

Potential Types of Threats

Checklist of Types
- Financial (major decline in stock price, market crash, major decline in earnings) - Workforce (labour strike, labour ...

Use Belbin for your Crisis team

Building a Contingency Team
In order to build an effective contingency team, members need to be intelligently chosen. You need members with the foll...

Pitfalls of Traditional Risk Analysis

Risk Management, Crisis Management
In their 2000 book "Managing Crises Before they happens" Mitroff and Anagnos explain their critics on traditional risks...

Early Crisis Signals

The earlier the better...
People frequently wonder how a crisis can occur unexpectedly in a company and if top managers, aware of what is happenin...

Early Warning Signals

Timely Alert System
A useful exercise is to think of what events can be considered early warning signals for certain problems to arise. You ...

Preparing your Executive Team for Crisis

Contingency Plans & Manuals
Note that crises often happen in different ways than what you imagened and planned for... That's why preparing and edu...

Financial Indicators Check-list

Financial Crisis Signals for a Company
Due to the global economic crisis affecting companies of all industries and regions, there is a lot of interest in crisi...

Why Society is More Risky than Before

Understanding New Risk Categories, Risk Management
In his 1992 book "Risk Society: Towards a New Modernity”, Ulrich Beck describes new risk scenarios that companies have t...

Moral Intensity: When Will a Decision Be Seen as Unethical?

Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility
The financial crisis of 2008 has been partly the result of managers and executives taking excessive risks. That's why Fe...

Align Your Risk Management Strategy with Investors' View on Risk

Strategic Risk Management, Transparant Risk Management
Risk is an essential part of any investment. Modern organizations are giving more attention to their risk profile to be...

Consumer Psychology in a Downturn

Re-shape Your Marketing
Traditional ways that companies used to segment their customers are lifestyle, demographics, etc... These are absolutely...

Marketing Strategies in a Downturn

Leveraging Crisis
How marketers respond to the new consumer psychology of the current downturn? 1) For companies with a relatively strong ...
Fonti di Informazione

Varie fonti di informazioni su Gestione delle Crisi | Pianificazione della Continuità del Business. Qui troverai powerpoint, video, notizie, ecc. da utilizzare nelle tue lezioni e seminari.


The Essence of Crisis Leadership

Crises, Crisis Management, Quick Decision-making, Crisis Response, Corona, Covid-19
Dr. Michael J. Ryan of the World Health Organization speaks about the lessons he learned while dealing with the Ebola cr...

Strategic Activism

Crisis Management
Activist NGOs have increasingly foregone public politics and turned to private politics to change the practices of firms...

Leading in Times of Crises

Leadership, Crisis Management
Presentation that assesses the characteristics that leaders should have and actions that they should take for effective ...

Crisis Leadership

Organizational Crises
This article proposes that there is, in fact, a difference between crisis management and crisis leadership, and that wha...

How to Give a Media Interview? The ABC and 3R Tool

Media Training, Media Training, Crisis Management, Success Stories, Media Interview
Former BBC Producer Andrew Carapiet distinguishes 2 different situations in which you are likely to have to talk to the ...

Funny Introduction to Business Continuity Planning

First Awareness of the Importance and Main Aspects of Continuity Planning
This video touches on many key topics of Business Continuity Planning with some humor: - The Need to have a Backup Plan...

Employee Empowerment, Teamwork and Communication

Performance Management, Employee Empowerment
Colorful presentation with speaking notes about 3 tools to improve organizational performance: Teamwork, Communication a...

Introduction to Crisis Management

Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation
Comprehensive presentation about Crisis Management in organizations that includes interesting facts about performance of...

7 Steps to Create a Crisis Communication Plan

Introduction to Crisis Communication Planning, Contingency Planning
In this concise video Debbie DeWitt of Visix explains 7 steps to putting together a crisis communications plan: 1.̳...

5 Important Things to do When a Crisis has Occurred

Crisis Management Best Practices, Crisis Management Tips
Five good crisis management tips by Sam North. 1. Deal with it. Since a crisis not just goes away, you have to co...

3 Levels of Communication Skills for Managing and Leadership

Leadership, Communication Skills, Leadership Communication Framework, Barett
According to Barrett (2006) leadership communication can be referred to as the determined and purposeful delivery of mes...

Critical Thinking in Decision Making

Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions
Presentation about critical thinking for decision making, including the following sections: 1. Failure of Imagination ...

The Role of NGOs in Disaster Management

NGO, NGOs, Crisis Management, Disaster Management, Crisis Response
This presentation is about NGOs, specifically focusing on their role in disaster management. The presentation includes t...

Effective Crisis Leadership

Crisis Management, Leadership Development
This is a useful presentation about effective leadership in crises, including the following sections: 1. The importance...

Introduction to Business Continuity Management

Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience
Organizations have to be prepared to deal immediately with events everywhere around the world (from natural disasters to...

Business Continuity Management and Disaster Recovery Management

Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption
Presentation about Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The presentation includes th...

The Six Basic Questions of Risk Management

Initial Understanding of Risk Management, Risk Management Introduction
Managing risk is essentially a process of asking and answering six relatively easy questions no matter what setting (per...

Strategically Managing Perceptions for Improved Corporate Reputation

Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions
Concise presentation that provides an interesting framework for reputation management. It particularly focuses on 4 key ...

The Importance of Reputational Risk and Managing it

Reputation Management, Risk Management
This presentation focuses mainly on the importance of reputational risk and the necessity of reputational risk managemen...

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Paragonare a gestione di crisi: Gestione Strategica del Rischio  |  Analisi delle Cause alla Radice  |  Analisi del Campo di Forza  |  Brainstorming  |  Teoria dei Vincoli  |  Pianificazione dello Scenario  |  Teoria dei Giochi  |  Opzioni Reali  |  Stakeholder Analysis  |  Stakeholder Mapping


Ritornare alla Disciplina di Gestione: Cambiamento & Organizzazione  |  Comunicazione & Abilità  |  Decisioni & Valutazioni  |  Risorse Umane  |  Leadership  |  Marketing & Vendite  |   Strategia e Innovazione


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