Gestion de Crise

Centre de Connaissances

Évidemment, n'importe quelle entreprise espère ne pas avoir à faire face à des « situations causant une rupture significative de l'activité activant une large couverture médiatique » (crise). L'attention du public qui est le résultat de cette couverture médiatique souvent affecte l'exploitation normale de l'entreprise et peut avoir un impact (négatif) financier, politique, légal et gouvernemental. La destruction substantielle de valeur doit être crainte, particulièrement quand la crise n'est pas bien traitée dans la perception des médias / de l'opinion publique. La gestion de crise traite de la bonne réponse à donner à la crise (avec précaution, structurée et ad-hoc).

Quelques aide et conseils génériques sur la gestion de crise

1. Préparez les plans d'urgence à l'avance (l'équipe de direction et les membres de la cellule de crise peuvent être formés à très court terme, à la préparation des crises de diverses sortes)

2. Annoncez immédiatement et clairement en interne que les seules personnes à parler au sujet de la crise au monde extérieur sont les membres d'équipe de crise)

3. Réagissez rapidement (les premières heures après le démarrage de la crise sont extrêmement importantes, parce que les médias construisent souvent sur l'information des premières heures)

4. Employez des consultants en gestion de crise (les conseils objectifs de consultants en matière de R.P. est important, utilisez la réputation d'expertise de la société de spécialistes)

5. Fournissez une information précise et correcte (rappelez-vous que les tentatives de manipulation de l'information provoqueront un sérieux retour de flamme si on les découvrent, également en interne !)

6. En décidant des actions à mener, considérez non seulement les pertes à court terme, mais concentrez vous également sur les effets à long terme.

Les cadres à tous les niveaux de l'organisation sont sollicités pour gérer les crises et souvent le font quotidiennement. Leurs qualifications sont vraiment testées quand elles doivent gérer des crises significatives qui ont le potentiel de perturber le processus de création de valeur de l'organisation, les sources de revenus, les charges d'exploitation, le cours de l'action, la position concurrentielle et l'activité courante. Comparez : Leadership Charismatique.
La gestion de crise la plus efficace se produit quand les crises potentielles sont détectées et traitées rapidement - avant qu'elles ne puissent affecter l'activité de l'organisation. Dans ces entités elles ne viennent jamais à l'attention des partenaires principaux de l'organisation ou du grand public par l'intermédiaire des nouvelles des médias.

Créer un plan de continuité des activités

Dans les entités où la crise a déjà éclaté ou inévitable, la crise affectera les partenaires principaux de l'entreprise, un plan de continuité des activités est utile pour réduire au minimum la rupture et les dégâts. Développer un tel plan peut sembler une lourde charge, mais dans la réalité c'est un document de bon sens. Il implique d'identifier les fonctions et processus qui sont critiques à l'activité, ensuite de concevoir les plans d'urgence opérationnels et de communications pour traiter les défauts potentiels d'un ou plusieurs d'entre eux et comment les partenaires principaux réagiront quand ils le découvriront. Un élément important qui est parfois négligé est de tester le plan de continuité d'activités.
Les entreprises avec des plans de continuité d'activités seront dans une meilleure position pour réduire au minimum l'impact sur les activités et les dégâts financiers. En plus de cela, les cadres dirigeants peuvent constater que le processus de développement de ces plans a également un bénéfice indirect. Leurs organisations sont plus sensibles aux situations possibles de crise qui pourraient perturber l'activité et affecter les coûts d'exploitation, la rentabilité et la croissance globale. En conséquence leurs dirigeants répondent plus rapidement et efficacement pour les supprimer à la source.

Livre : Laurence Barton - Crisis in Organizations II

Livre : Steven Fink - Crisis Management: Planning for the Inevitable

Forum Discussions du forum sur Gestion de Crise (Planification d'Urgence). Ci-dessous, vous pouvez poser une question sur ce sujet, partager vos expériences, signaler un nouveau développement ou expliquer quelque chose. Commencer un nouveau sujet sur Gestion de Crise (Planification d'Urgence) Partagez vos connaissances ici (ou posez une question)   Crisis Management After Action Reviews Types In a world that is constantly moving on from one crisis to another, organizations should assess their responses to said crises to determine if their actions taken were the optimal strategies, tactics,... 15   7 commentaires Statistics on Business Continuity Here are some facts that show the importance of Crisis Management / Business Continuity Planning. There were 930 companies operating from the World Trade Centre towers when the September 11 attac... 14   1 commentaires Execution in Crisis Management It is not only to forecast/ plan for the contigencies but also the execution in case of actual crisis. There have been several instances in my career of around 17 years now that this concept has been ... 12   1 commentaires Disaster Risk Management (DRM) What is Disaster Risk Management (DRM)? Meaning DRM, if we understand this concept of management in an integral way, constitutes a solid permanently available mechanism for authorities as a means of ... 11   5 commentaires How to deal with the Media in a Crisis? Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or slanders) from others, is not too hard to gather all the fact for the press. But, ... 11   3 commentaires Commander's Intent My son started a new position this week. The first thing covered in orientation by the management team were the Mission, Vision, and Values (MVV) of the organization. One might think that this is a fa... 10   7 commentaires Crisisology as a Discipline I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to what is being practiced and published there? There isn't much of anything going ... 10   7 commentaires How Often Should Contingency Planning be Performed? Frequency Does shortening the frequency of contingency planning to say 2 to 4 weeks help in doing a better strategic planning job? To enable this, using the feedback received from the first iteration in th... 8   3 commentaires The Pressure of IT on Leaders and Managers Recently, some people have shown interest in complicated versus complexity. There are a few differences in the descriptions of the two concepts, but those are few and do not take away from the fact th... 8   9 commentaires Why Did Nobody Prepare for This Crisis? The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs. Isn't it remarkable that neither governments, nor financial regulators, nor... 8   23 commentaires How to Develop an Exercise Program for the Emergency Plan? To avoid loss of lives during an accident, it is good practice to exercise the emergency response plan. My question is: how to develop such an exercise plan? Who can provide a brake down events l... 6   3 commentaires Coronavirus disease (COVID-19): What Can You Do? By coughing and sneezing, a person transmits the virus through his nose, throat or lungs. The virus gets into the air through small droplets. If other people inhale these droplets or transfer them via... 6   4 commentaires Measures by Companies Against the Covid-19 / Corona Virus It affects almost everyone in the world – the Corona Virus also known as Covid-19. It has put countries in lockdown, forced businesses to close or work on minimal staff, cancelled gatherings and put t... 6   6 commentaires Steps in Case of a Product Quality Crisis What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially in the food sector)?... 5   1 commentaires International Association of Emergency Managers For those professionals engaged in crisis and emergency management I would recommend you look at iaem.com The International Association of Emergency Managers (IAEM) now has 7 global councils and ... 5   The Vulnerable Leadership Style for a Prolonged Crisis Like Covid-19? In complex, uncertain, circumstances like in the current situation, the vulnerable leader (fully truthful, admits and apologizes for mistakes, asks for help, works on personal defects, is participator... 5   10 commentaires Combine Contingency Planning with SWOT Analysis There is a strong case for all companies / organizations to regularly do a serious SWOT analysis - all 4 boxes and combine that with Contingency Planning. There is the possibility that a sudden W... 5   1 commentaires Preparing Execution of Contingency Plan Contingency Planning is very important. Before actually executing the contingency plan, certain critical actions have to be taken such as: 1. Quickly gather, analyze and interpret factual data an... 4   2 commentaires Understanding Scenarios and Consequences in Contingency Planning A failure in most "contingency planning" is that it's analytical rather than strategic in nature. In complexity and systems thinking, an important attribute is to understand consequences. Managin... 4   1 commentaires The Conflict Management Life Cycle The company is exposed during its activities to a set of conflicts with its stakeholders, and it is necessary for the company to manage any conflict arising according to its interests. Therefore, publ... 3   1 commentaires Crisis Management Software Hi members, I am looking for a crisis management software package with a mobile facility, should anyone have any experience in the same just please communicate it back. Regards.... 3   2 commentaires Disaster Management How to Manage in Case of a Disaster? Bonjour, I am looking for a guide on what executive managers should do in case a disaster hits their company. What are the dos and don'ts? Thank you.... 2   4 commentaires

Meilleures Pratiques Les sujets les mieux notés sur Gestion de Crise (Planification d'Urgence). Vous trouverez ici les idées les plus précieuses et des suggestions pratiques. Types of Crises: Sudden / Smoldering In a recent paper, Erika Hayes James and Lynn Perry Wooten distinguish between: 1. SUDDEN CRISES (Natural disasters, Terrorist attack, Plan explosion, Workplace violence, Product tampering, Sabot... 38   3 commentaires Win the Race to Disclosure In a short article about crisis management in the media William Essex also stresses how important it is to win the race to disclosure. And he also gives some rules: 1. Be first to issue informati... 29   Crisis Leadership Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis management axiom is so important to leadership and management that we have it on the m... 28   19 commentaires What Managerial Competencies are Required to Tackle an Organizational Crisis? In normal circumstances, various competencies are needed for top management to be successful. Besides (!) these regular competencies, certain specific skills and knowledge are crucial to recover from ... 20   8 commentaires Common Errors Leaders Make during Crises Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisis. He found an interesting pattern of problematic behaviors among senior leaders... 18   33 commentaires The Spokesperson of your Crisis Management Team The spokesperson plays a major role in the time of crisis; they are the face of the organization and represent it as a whole in front of any/every third party. This person should have a role of signif... 18   12 commentaires Why Contingency Planning? Importance and Benefits Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organization’s overall strategic plan. The importance of preparing for any contingencies must not be un... 15   20 commentaires

Conseils d'Experts Idées avancées sur Crisis Management (Contingency Planning) (Anglais). Vous trouverez ici des conseils professionnels d'experts. How to Develop a Crisis Communication Plan? Crisis Management In order to develop a successful communication plan during a crisis, following steps should be followed: 1. Identify th... Top-10 Mistakes in A Crisis Crisis Management, Education Robert D. Ramsey in Supervision (Oct2004, Vol. 65, Issue 10) gives the following list of things not to do in a cr... Multiple crisis Preparing for domino effects Remember and realize early on that one crisis can lead to another, and multiple crisis can occur at the same time. Consi... Potential Types of Threats Checklist of Types - Financial (major decline in stock price, market crash, major decline in earnings) - Workforce (labour strike, labour ... Use Belbin for your Crisis team Building a Contingency Team In order to build an effective contingency team, members need to be intelligently chosen. You need members with the foll... Pitfalls of Traditional Risk Analysis Risk Management, Crisis Management In their 2000 book "Managing Crises Before they happens" Mitroff and Anagnos explain their critics on traditional risks... Early Crisis Signals The earlier the better... People frequently wonder how a crisis can occur unexpectedly in a company and if top managers, aware of what is happenin... Early Warning Signals Timely Alert System A useful exercise is to think of what events can be considered early warning signals for certain problems to arise. You ... Preparing your Executive Team for Crisis Contingency Plans & Manuals Note that crises often happen in different ways than what you imagened and planned for... That's why preparing and edu... Financial Indicators Check-list Financial Crisis Signals for a Company Due to the global economic crisis affecting companies of all industries and regions, there is a lot of interest in crisi... Why Society is More Risky than Before Understanding New Risk Categories, Risk Management In his 1992 book "Risk Society: Towards a New Modernity”, Ulrich Beck describes new risk scenarios that companies have t... Moral Intensity: When Will a Decision Be Seen as Unethical? Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility The financial crisis of 2008 has been partly the result of managers and executives taking excessive risks. That's why Fe... Align Your Risk Management Strategy with Investors' View on Risk Strategic Risk Management, Transparant Risk Management Risk is an essential part of any investment. Modern organizations are giving more attention to their risk profile to be... Consumer Psychology in a Downturn Re-shape Your Marketing Traditional ways that companies used to segment their customers are lifestyle, demographics, etc... These are absolutely... Marketing Strategies in a Downturn Leveraging Crisis How marketers respond to the new consumer psychology of the current downturn? 1) For companies with a relatively strong ...

Sources d'Information Diverses sources d'informations sur Gestion de Crise (Planification d'Urgence). Vous trouverez ici des powerpoints, des vidéos, des actualités, etc. à utiliser dans vos propres conférences et ateliers. The Essence of Crisis Leadership Crises, Crisis Management, Quick Decision-making, Crisis Response, Corona, Covid-19 Dr. Michael J. Ryan of the World Health Organization speaks about the lessons he learned while dealing with the Ebola cr... Strategic Activism Crisis Management Activist NGOs have increasingly foregone public politics and turned to private politics to change the practices of firms... Leading in Times of Crises Leadership, Crisis Management Presentation that assesses the characteristics that leaders should have and actions that they should take for effective ... Crisis Leadership Organizational Crises This article proposes that there is, in fact, a difference between crisis management and crisis leadership, and that wha... How to Give a Media Interview? The ABC and 3R Tool Media Training, Media Training, Crisis Management, Success Stories, Media Interview Former BBC Producer Andrew Carapiet distinguishes 2 different situations in which you are likely to have to talk to the ... Funny Introduction to Business Continuity Planning First Awareness of the Importance and Main Aspects of Continuity Planning This video touches on many key topics of Business Continuity Planning with some humor: - The Need to have a Backup Plan... Employee Empowerment, Teamwork and Communication Performance Management, Employee Empowerment Colorful presentation with speaking notes about 3 tools to improve organizational performance: Teamwork, Communication a... Introduction to Crisis Management Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation Comprehensive presentation about Crisis Management in organizations that includes interesting facts about performance of... 7 Steps to Create a Crisis Communication Plan Introduction to Crisis Communication Planning, Contingency Planning In this concise video Debbie DeWitt of Visix explains 7 steps to putting together a crisis communications plan: 1.̳... 5 Important Things to do When a Crisis has Occurred Crisis Management Best Practices, Crisis Management Tips Five good crisis management tips by Sam North. 1. Deal with it. Since a crisis not just goes away, you have to co... 3 Levels of Communication Skills for Managing and Leadership Leadership, Communication Skills, Leadership Communication Framework, Barett According to Barrett (2006) leadership communication can be referred to as the determined and purposeful delivery of mes... Critical Thinking in Decision Making Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions Presentation about critical thinking for decision making, including the following sections: 1. Failure of Imagination ... The Role of NGOs in Disaster Management NGO, NGOs, Crisis Management, Disaster Management, Crisis Response This presentation is about NGOs, specifically focusing on their role in disaster management. The presentation includes t... Effective Crisis Leadership Crisis Management, Leadership Development This is a useful presentation about effective leadership in crises, including the following sections: 1. The importance... Introduction to Business Continuity Management Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience Organizations have to be prepared to deal immediately with events everywhere around the world (from natural disasters to... Business Continuity Management and Disaster Recovery Management Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption Presentation about Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The presentation includes th... The Six Basic Questions of Risk Management Initial Understanding of Risk Management, Risk Management Introduction Managing risk is essentially a process of asking and answering six relatively easy questions no matter what setting (per... Strategically Managing Perceptions for Improved Corporate Reputation Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions Concise presentation that provides an interesting framework for reputation management. It particularly focuses on 4 key ... The Importance of Reputational Risk and Managing it Reputation Management, Risk Management This presentation focuses mainly on the importance of reputational risk and the necessity of reputational risk managemen...

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