logo

Gestión de Crisis

Centro de Conocimiento

Resumen, foro, mejores prácticas, consejos de expertos y fuentes de información.

308 objetos • 675.100 visitas

EnglishEnglishArabicChineseDutchFrenchGermanItalianJapaneseKoreanPortugueseRussianSwedish

Resumen

Obviamente, cualquier corporación espera no tener que hacer frente a “situaciones que causen una importante interrupción de las operaciones del negocio, que provoquen una  extensa cobertura de los medios de comunicación masivos” (crisis). El escrutinio público que se da como resultado de esta cobertura de medios, afecta las operaciones normales de la compañía, y puede a menudo tener impacto (negativo) en el campo financiero, político, legal y gubernamental. La destrucción substancial de valor debe ser temida, especialmente, cuando la crisis no se maneja ante la opinión de los medios/de la opinión pública. La gestión de la crisis se ocupa de dar una respuesta correcta ante la crisis (preventiva estructural y ad hoc).


Alguna ayuda y consejos genéricos en la gestión de crisis

  1. Prepare los planes de contingencia por adelantado (el equipo y los miembros de la gestión de crisis pueden ser formados con poco aviso, ensayo de crisis de varias clases)

  2. Anuncie a nivel interno de forma inmediata y clara que las únicas personas autorizadas para hablar sobre la crisis al mundo exterior, son los miembros del equipo de crisis)

  3. Muévase rápidamente (las primeras horas después de que la crisis explotó son extremadamente importantes, porque los medios periodisticos a menudo desarrollan la estructura de su información basados en lo que pasa en las primeras horas)

  4. Utilice a consultores en administración de crisis (el consejo objetividad de los consultores es importante, utilize a los especialistas en imagen corporativa)

  5. Dé la información exacta y correcta (recuerde que tratar de manipular la información lo perjudicará seriamente si se descubre, este efecto también se da internamente!)

  6. Al decidir sobre las acciones a tomar, considere no sólo las pérdidas a corto plazo, sino que además céntrese en los efectos de largo plazo.

Los ejecutivos de todos los niveles de la organización están empleados para manejar crisis y a menudo lo hace diariamente. Sus habilidades realmente se prueban cuando tienen que manejar las crisis importantes que tienen el potencial de interrumpir el proceso de la creación del valor de la organización, las fuentes de la renta, los gastos de explotación, el precio común, la competitividad y el negocio en curso. Compare: Liderazgo Carismático.
La gestión más eficaz de crisis se da cuando se detectan crisis potenciales y se tratan rápidamente - antes de que puedan afectar el negocio de la organización. En esta instancia nunca llaman la atención de los stakeholders dominantes o del público en general, vía los medios de noticias.


Creación de un plan de continuidad del negocio

En los casos donde la crisis ha entrado en erupción ya, o ella es inevitable la crisis afectará a stakeholderes dominantes de la organización, un plan de la continuidad del negocio es provechoso disminuir la interrupción y el daño. Desarrollar tal plan puede parecerse como una tarea desalentadora, pero en actualidad es un documento de sentido común. Implica identificar las funciones y procesos que son críticos para el negocio, luego diseñar los planes operativos y de comunicaciones de contingencia en caso de la potencial fallal de uno o más de ellos, y cómo los stakeholders dominantes reaccionarán cuando lo descubran. Un elemento importante que a veces se pasa por alto es probar el plan de continuidad del negocio.
Las corporaciones con planes de continuidad del negocio estarán en una mejor posición para disminuir el impacto de la crisis en el negocio y en los indicadores financieros. Encima de ésto, los ejecutivos pueden encontrar que el proceso de desarrollar estos planes también tiene una ventaja indirecta. Sus organizaciones son más sensibles a las posible situaciones de crisis que podrían interrumpir el negocio y afectar sus gastos operativos, beneficios y crecimiento en general. Consecuentemente, sus gerentes responden más rápida y eficazmente a controlarlas.


Libro: Laurence Barton - Crisis in Organizations II

Libro: Steven Fink - Crisis Management: Planning for the Inevitable


Grupo de Interés Especial

Grupo de Interés Especial de Gestión de Crisis (Planificación de Contingencia) .


Grupo de Interés Especial
Grupo de Interés Especial (56 miembros)

Foro

Discusiones en el Foro sobre Gestión de Crisis (Planificación de Contingencia). A continuación puede hacer una pregunta sobre este tema, compartir sus experiencias, informar un nuevo desarrollo o explicar algo.


tema También Presta Atención a Cualquier Inquietud del Personal
Ciertamente una situación de crisis afecta de manera generalizada, tanto a los negocios com al público en particular. Y si bien, los medios de comunicación inciden en el animo, al difundir cotidianam...
Evaluación5
 
Comentarios2 comentarios
🔥 Gestión de Crisis - Reconocer la Verdad hace Culpables pero a la Vez te hace Libre
Siempre tener en cuenta que la verdad hace culpables pero a la vez te hace libre, reconocer el error al costo que sea es beneficioso, que da paso a enmendar la "trizadura" (grieta)....
Evaluación3
 
Comentarios1 comentarios
tema Principios Gestion de Crisis
Gestion de crisis debe tener los siguientes principios: - Contención - Aislamiento - Preparación - Estrategia....
Evaluación3
 
tema Plan de Anticipacion vs Crisis Futuras
Los ejecutivos de las empresas deberan crear un plan de anticipaciòn para las crisis a enfrentarse, para esto es necesario hacer un estudio de indicadores anteriores y de como se han comportado las em...
Evaluación3
 
Comentarios1 comentarios
tema Types of Crises
In a recent paper, Erika Hayes James and Lynn Perry Wooten distinguish between: 1. SUDDEN CRISES (Natural disasters, Terrorist attack, Plan explosion, Workplace violence, Product tampering, Sabotage,...
Evaluación38
 
Comentarios4 comentarios
tema Not Learning from Previous Incidents: Horror Stories
I recently watched a review of the fire aboard the USS Bonhomme Richard on July 12, 2020. The fire occurred while the amphibious assault ship was undergoing maintenance at Naval Base San Diego. The fi...
Evaluación15
 
Comentarios13 comentarios
tema Crisis Management After Action Reviews Types
In a world that is constantly moving on from one crisis to another, organizations should assess their responses to said crises to determine if their actions taken were the optimal strategies, tactics,...
Evaluación15
 
Comentarios7 comentarios
tema Statistics on Business Continuity
Here are some facts that show the importance of Crisis Management / Business Continuity Planning. There were 930 companies operating from the World Trade Centre towers when the September 11 attacks t...
Evaluación14
 
Comentarios1 comentarios
tema Execution in Crisis Management
It is not only to forecast/ plan for the contigencies but also the execution in case of actual crisis. There have been several instances in my career of around 17 years now that this concept has been ...
Evaluación12
 
Comentarios1 comentarios
tema Disaster Risk Management (DRM)
What is Disaster Risk Management (DRM)? Meaning DRM, if we understand this concept of management in an integral way, constitutes a solid permanently available mechanism for authorities as a means of ...
Evaluación11
 
Comentarios5 comentarios
tema How to deal with the Media in a Crisis?
Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or slanders) from others, is not too hard to gather all the fact for the press. But, ...
Evaluación11
 
Comentarios3 comentarios
tema Commander's Intent
My son started a new position this week. The first thing covered in orientation by the management team were the Mission, Vision, and Values (MVV) of the organization. One might think that this is a fa...
Evaluación10
 
Comentarios7 comentarios
tema Crisisology as a Discipline
I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to what is being practiced and published there? There isn't much of anything going ...
Evaluación10
 
Comentarios7 comentarios
tema How Often Should Contingency Planning be Performed? Frequency
Does shortening the frequency of contingency planning to say 2 to 4 weeks help in doing a better strategic planning job? To enable this, using the feedback received from the first iteration in the se...
Evaluación8
 
Comentarios3 comentarios
tema Why Did Nobody Prepare for This Crisis?
The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs. Isn't it remarkable that neither governments, nor financial regulators, nor fin...
Evaluación8
 
Comentarios23 comentarios
tema The Pressure of IT on Leaders and Managers
Recently, some people have shown interest in complicated versus complexity. There are a few differences in the descriptions of the two concepts, but those are few and do not take away from the fact th...
Evaluación8
 
Comentarios9 comentarios
tema How to Develop an Exercise Program for the Emergency Plan?
To avoid loss of lives during an accident, it is good practice to exercise the emergency response plan. My question is: how to develop such an exercise plan? Who can provide a brake down events list ...
Evaluación6
 
Comentarios3 comentarios
tema Measures by Companies Against the Covid-19 / Corona Virus
It affects almost everyone in the world – the Corona Virus also known as Covid-19. It has put countries in lockdown, forced businesses to close or work on minimal staff, cancelled gatherings and put t...
Evaluación6
 
Comentarios6 comentarios
tema Coronavirus disease (COVID-19): What Can You Do?
By coughing and sneezing, a person transmits the virus through his nose, throat or lungs. The virus gets into the air through small droplets. If other people inhale these droplets or transfer them via...
Evaluación6
 
Comentarios4 comentarios
tema Steps in Case of a Product Quality Crisis
What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially in the food sector)?...
Evaluación5
 
Comentarios1 comentarios
tema Combine Contingency Planning with SWOT Analysis
There is a strong case for all companies / organizations to regularly do a serious SWOT analysis - all 4 boxes and combine that with Contingency Planning. There is the possibility that a sudden Weakn...
Evaluación5
 
Comentarios1 comentarios
tema The Vulnerable Leadership Style for a Prolonged Crisis Like Covid-19?
In complex, uncertain, circumstances like in the current situation, the vulnerable leader (fully truthful, admits and apologizes for mistakes, asks for help, works on personal defects, is participator...
Evaluación5
 
Comentarios10 comentarios
tema International Association of Emergency Managers
For those professionals engaged in crisis and emergency management I would recommend you look at iaem.com The International Association of Emergency Managers (IAEM) now has 7 global councils and over...
Evaluación5
 
tema Understanding Scenarios and Consequences in Contingency Planning
A failure in most "contingency planning" is that it's analytical rather than strategic in nature. In complexity and systems thinking, an important attribute is to understand consequences. Managing co...
Evaluación4
 
Comentarios1 comentarios
tema Preparing Execution of Contingency Plan
Contingency Planning is very important. Before actually executing the contingency plan, certain critical actions have to be taken such as: 1. Quickly gather, analyze and interpret factual data and in...
Evaluación4
 
Comentarios2 comentarios
tema The Conflict Management Life Cycle
The company is exposed during its activities to a set of conflicts with its stakeholders, and it is necessary for the company to manage any conflict arising according to its interests. Therefore, publ...
Evaluación3
 
Comentarios1 comentarios
tema Crisis Management Software
Hi members, I am looking for a crisis management software package with a mobile facility, should anyone have any experience in the same just please communicate it back. Regards....
Evaluación3
 
Comentarios2 comentarios
tema Disaster Management
How to Manage in Case of a Disaster? Bonjour, I am looking for a guide on what executive managers should do in case a disaster hits their company. What are the dos and don'ts? Thank you....
Evaluación2
 
Comentarios4 comentarios

Iniciar un tema nuevo

Iniciar un tema nuevo sobre Gestión de Crisis (Planificación de Contingencia)

Mejores Prácticas

Los temas mejor valorados sobre Gestión de Crisis (Planificación de Contingencia). Aquí encontrará las ideas más valiosas y sugerencias prácticas.


🥇 Win the Race to Disclosure
In a short article about crisis management in the media William Essex also stresses how important it is to win the race to disclosure. And he also gives some rules: 1. Be first to issue information o...
Evaluación29
 
🥈 Crisis Leadership
Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis management axiom is so important to leadership and management that we have it on the m...
Evaluación28
 
Comentarios19 comentarios

🥉 What Managerial Competencies are Required to Tackle an Organizational Crisis?
In normal circumstances, various competencies are needed for top management to be successful. Besides (!) these regular competencies, certain specific skills and knowledge are crucial to recover from ...
Evaluación20
 
Comentarios8 comentarios

tema The Spokesperson of your Crisis Management Team
The spokesperson plays a major role in the time of crisis; they are the face of the organization and represent it as a whole in front of any/every third party. This person should have a role of signif...
Evaluación18
 
Comentarios12 comentarios

tema Common Errors Leaders Make during Crises
Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisis. He found an interesting pattern of problematic behaviors among senior leaders...
Evaluación18
 
Comentarios33 comentarios

tema Why Contingency Planning? Importance and Benefits
Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organization’s overall strategic plan. The importance of preparing for any contingencies must not be un...
Evaluación15
 
Comentarios20 comentarios

Consejos de Expertos

Conocimientos avanzados sobre Crisis Management (Contingency Planning) (Inglés). Aquí encontrará consejos profesionales de expertos.


Subject

How to Develop a Crisis Communication Plan?

Crisis Management
In order to develop a successful communication plan during a crisis, following steps should be followed: 1. Identify th...
Subject

Top-10 Mistakes in A Crisis

Crisis Management, Education
Robert D. Ramsey in Supervision (Oct2004, Vol. 65, Issue 10) gives the following list of things not to do in a cr...
Subject

Multiple crisis

Preparing for domino effects
Remember and realize early on that one crisis can lead to another, and multiple crisis can occur at the same time. Consi...
Subject

Potential Types of Threats

Checklist of Types
- Financial (major decline in stock price, market crash, major decline in earnings) - Workforce (labour strike, labour ...
Subject

Use Belbin for your Crisis team

Building a Contingency Team
In order to build an effective contingency team, members need to be intelligently chosen. You need members with the foll...
Subject

Pitfalls of Traditional Risk Analysis

Risk Management, Crisis Management
In their 2000 book "Managing Crises Before they happens" Mitroff and Anagnos explain their critics on traditional risks...
Subject

Early Crisis Signals

The earlier the better...
People frequently wonder how a crisis can occur unexpectedly in a company and if top managers, aware of what is happenin...
Subject

Early Warning Signals

Timely Alert System
A useful exercise is to think of what events can be considered early warning signals for certain problems to arise. You ...
Subject

Preparing your Executive Team for Crisis

Contingency Plans & Manuals
Note that crises often happen in different ways than what you imagened and planned for... That's why preparing and edu...
Subject

Financial Indicators Check-list

Financial Crisis Signals for a Company
Due to the global economic crisis affecting companies of all industries and regions, there is a lot of interest in crisi...
Subject

Why Society is More Risky than Before

Understanding New Risk Categories, Risk Management
In his 1992 book "Risk Society: Towards a New Modernity”, Ulrich Beck describes new risk scenarios that companies have t...
Subject

Moral Intensity: When Will a Decision Be Seen as Unethical?

Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility
The financial crisis of 2008 has been partly the result of managers and executives taking excessive risks. That's why Fe...
Subject

Align Your Risk Management Strategy with Investors' View on Risk

Strategic Risk Management, Transparant Risk Management
Risk is an essential part of any investment. Modern organizations are giving more attention to their risk profile to be...
Subject

Consumer Psychology in a Downturn

Re-shape Your Marketing
Traditional ways that companies used to segment their customers are lifestyle, demographics, etc... These are absolutely...
Subject

Marketing Strategies in a Downturn

Leveraging Crisis
How marketers respond to the new consumer psychology of the current downturn? 1) For companies with a relatively strong ...
Fuentes de Información

Varias fuentes de información sobre Gestión de Crisis (Planificación de Contingencia). Aquí encontrará powerpoints, videos, noticias, etc. para usar en sus propias conferencias y talleres.


Video

The Essence of Crisis Leadership

Crises, Crisis Management, Quick Decision-making, Crisis Response, Corona, Covid-19
Dr. Michael J. Ryan of the World Health Organization speaks about the lessons he learned while dealing with the Ebola cr...
Artículo

Strategic Activism

Crisis Management
Activist NGOs have increasingly foregone public politics and turned to private politics to change the practices of firms...
Presentación

Leading in Times of Crises

Leadership, Crisis Management
Presentation that assesses the characteristics that leaders should have and actions that they should take for effective ...
Artículo

Crisis Leadership

Organizational Crises
This article proposes that there is, in fact, a difference between crisis management and crisis leadership, and that wha...
Video

How to Give a Media Interview? The ABC and 3R Tool

Media Training, Media Training, Crisis Management, Success Stories, Media Interview
Former BBC Producer Andrew Carapiet distinguishes 2 different situations in which you are likely to have to talk to the ...
Video

Funny Introduction to Business Continuity Planning

First Awareness of the Importance and Main Aspects of Continuity Planning
This video touches on many key topics of Business Continuity Planning with some humor: - The Need to have a Backup Plan...
Presentación

Employee Empowerment, Teamwork and Communication

Performance Management, Employee Empowerment
Colorful presentation with speaking notes about 3 tools to improve organizational performance: Teamwork, Communication a...
Presentación

Introduction to Crisis Management

Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation
Comprehensive presentation about Crisis Management in organizations that includes interesting facts about performance of...
Video

7 Steps to Create a Crisis Communication Plan

Introduction to Crisis Communication Planning, Contingency Planning
In this concise video Debbie DeWitt of Visix explains 7 steps to putting together a crisis communications plan: 1.̳...
Video

5 Important Things to do When a Crisis has Occurred

Crisis Management Best Practices, Crisis Management Tips
Five good crisis management tips by Sam North. 1. Deal with it. Since a crisis not just goes away, you have to co...
Imagen

3 Levels of Communication Skills for Managing and Leadership

Leadership, Communication Skills, Leadership Communication Framework, Barett
According to Barrett (2006) leadership communication can be referred to as the determined and purposeful delivery of mes...
Presentación

Critical Thinking in Decision Making

Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions
Presentation about critical thinking for decision making, including the following sections: 1. Failure of Imagination ...
Presentación

The Role of NGOs in Disaster Management

NGO, NGOs, Crisis Management, Disaster Management, Crisis Response
This presentation is about NGOs, specifically focusing on their role in disaster management. The presentation includes t...
Presentación

Effective Crisis Leadership

Crisis Management, Leadership Development
This is a useful presentation about effective leadership in crises, including the following sections: 1. The importance...
Video

Introduction to Business Continuity Management

Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience
Organizations have to be prepared to deal immediately with events everywhere around the world (from natural disasters to...
Presentación

Business Continuity Management and Disaster Recovery Management

Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption
Presentation about Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The presentation includes th...
Video

The Six Basic Questions of Risk Management

Initial Understanding of Risk Management, Risk Management Introduction
Managing risk is essentially a process of asking and answering six relatively easy questions no matter what setting (per...
Presentación

Strategically Managing Perceptions for Improved Corporate Reputation

Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions
Concise presentation that provides an interesting framework for reputation management. It particularly focuses on 4 key ...
Presentación

The Importance of Reputational Risk and Managing it

Reputation Management, Risk Management
This presentation focuses mainly on the importance of reputational risk and the necessity of reputational risk managemen...

Enlaces de Investigación

Saltar a más fuentes de investigación relacionadas con Gestión de Crisis (Planificación de Contingencia).


NWS

Noticias

VID

Vídeos

PRS

Presentaciones

 
BKS

Libros

ACA

Académico

WIK

Más


Compare la Gestión de crisis, con: Gerencia Estratégica del Riesgo  |  Análisis de la causa raíz  |  Análisis del Campo de Fuerzas  |  Brainstorming (Tormenta de Ideas)  |  Teoría Restrictiva  |  Metodología de Scenario Planning  |  Teoría de Juegos  |  Opciones Verdaderas  |  Análisis del Stakeholder  |  Mapeo de Stakeholders


Vuelva a matriz general de categorías: Cambio y Organización  |  Comunicación y Habilidades  |  Toma de Decisiones y Valuación  |  Recursos Humanos  |  Liderazgo  |  Marketing y Ventas  |   Estrategia y Innovación


Más Métodos, Modelos y Teoría de la Administración

Grupo de Interés Especial

Grupo de Interés Especial

¿Sabes mucho sobre Gestión de Crisis (Planificación de Contingencia)? Conviértete en nuestro líder SIG y adquiera reconocimiento mundial como experto.



Acerca de 12manage | Publicidad | Enlace a nosotros / Citarnos | Privacidad | Sugerencias | Términos del Servicio
© 2023 12manage - The Executive Fast Track. V16.3 – Última actualización: 25-9-2023. Todos los nombres ™ de suspropietarios.




12manage is looking for BA/MBA students. More info.