Gestión de Crisis

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Resumen

Obviamente, cualquier corporación espera no tener que hacer frente a “situaciones que causen una importante interrupción de las operaciones del negocio, que provoquen una  extensa cobertura de los medios de comunicación masivos” (crisis). El escrutinio público que se da como resultado de esta cobertura de medios, afecta las operaciones normales de la compañía, y puede a menudo tener impacto (negativo) en el campo financiero, político, legal y gubernamental. La destrucción substancial de valor debe ser temida, especialmente, cuando la crisis no se maneja ante la opinión de los medios/de la opinión pública. La gestión de la crisis se ocupa de dar una respuesta correcta ante la crisis (preventiva estructural y ad hoc).


Alguna ayuda y consejos genéricos en la gestión de crisis

  1. Prepare los planes de contingencia por adelantado (el equipo y los miembros de la gestión de crisis pueden ser formados con poco aviso, ensayo de crisis de varias clases)

  2. Anuncie a nivel interno de forma inmediata y clara que las únicas personas autorizadas para hablar sobre la crisis al mundo exterior, son los miembros del equipo de crisis)

  3. Muévase rápidamente (las primeras horas después de que la crisis explotó son extremadamente importantes, porque los medios periodisticos a menudo desarrollan la estructura de su información basados en lo que pasa en las primeras horas)

  4. Utilice a consultores en administración de crisis (el consejo objetividad de los consultores es importante, utilize a los especialistas en imagen corporativa)

  5. Dé la información exacta y correcta (recuerde que tratar de manipular la información lo perjudicará seriamente si se descubre, este efecto también se da internamente!)

  6. Al decidir sobre las acciones a tomar, considere no sólo las pérdidas a corto plazo, sino que además céntrese en los efectos de largo plazo.

Los ejecutivos de todos los niveles de la organización están empleados para manejar crisis y a menudo lo hace diariamente. Sus habilidades realmente se prueban cuando tienen que manejar las crisis importantes que tienen el potencial de interrumpir el proceso de la creación del valor de la organización, las fuentes de la renta, los gastos de explotación, el precio común, la competitividad y el negocio en curso. Compare: Liderazgo Carismático.
La gestión más eficaz de crisis se da cuando se detectan crisis potenciales y se tratan rápidamente - antes de que puedan afectar el negocio de la organización. En esta instancia nunca llaman la atención de los stakeholders dominantes o del público en general, vía los medios de noticias.


Creación de un plan de continuidad del negocio

En los casos donde la crisis ha entrado en erupción ya, o ella es inevitable la crisis afectará a stakeholderes dominantes de la organización, un plan de la continuidad del negocio es provechoso disminuir la interrupción y el daño. Desarrollar tal plan puede parecerse como una tarea desalentadora, pero en actualidad es un documento de sentido común. Implica identificar las funciones y procesos que son críticos para el negocio, luego diseñar los planes operativos y de comunicaciones de contingencia en caso de la potencial fallal de uno o más de ellos, y cómo los stakeholders dominantes reaccionarán cuando lo descubran. Un elemento importante que a veces se pasa por alto es probar el plan de continuidad del negocio.
Las corporaciones con planes de continuidad del negocio estarán en una mejor posición para disminuir el impacto de la crisis en el negocio y en los indicadores financieros. Encima de ésto, los ejecutivos pueden encontrar que el proceso de desarrollar estos planes también tiene una ventaja indirecta. Sus organizaciones son más sensibles a las posible situaciones de crisis que podrían interrumpir el negocio y afectar sus gastos operativos, beneficios y crecimiento en general. Consecuentemente, sus gerentes responden más rápida y eficazmente a controlarlas.


Libro: Laurence Barton - Crisis in Organizations II

Libro: Steven Fink - Crisis Management: Planning for the Inevitable


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Grupo de Interés Especial de Gestión de Crisis (Planificación de Contingencia) .



Grupo de Interés Especial (55 miembros)

Foro

Discusiones en el Foro sobre Gestión de Crisis (Planificación de Contingencia). A continuación puede hacer una pregunta sobre este tema, compartir sus experiencias, informar un nuevo desarrollo o explicar algo.


Iniciar un tema nuevo sobre Gestión de Crisis (Planificación de Contingencia)

 

También Presta Atención a Cualquier Inquietud del Personal
Ciertamente una situación de crisis afecta de manera generalizada, tanto a los negocios com al público en particular.
Y si bien, los medios de comunicación inciden en el animo, al difundir cotidi...
5
 
2 comentarios
Plan de Anticipacion vs Crisis Futuras
Los ejecutivos de las empresas deberan crear un plan de anticipaciòn para las crisis a enfrentarse, para esto es necesario hacer un estudio de indicadores anteriores y de como se han comportado las em...
3
 
1 comentarios
Principios Gestion de Crisis
Gestion de crisis debe tener los siguientes principios:
- Contención
- Aislamiento
- Preparación
- Estrategia....
3
 
🔥 NUEVO Gestión de Crisis - Reconocer la Verdad hace Culpables pero a la Vez te hace Libre
Siempre tener en cuenta que la verdad hace culpables pero a la vez te hace libre, reconocer el error al costo que sea es beneficioso, que da paso a enmendar la "trizadura" (grieta)....
3
 
1 comentarios
Crisis Management After Action Reviews Types
In a world that is constantly moving on from one crisis to another, organizations should assess their responses to said crises to determine if their actions taken were the optimal strategies, tactics,...
15
 
7 comentarios
Statistics on Business Continuity
Here are some facts that show the importance of Crisis Management / Business Continuity Planning.
There were 930 companies operating from the World Trade Centre towers when the September 11 attac...
14
 
1 comentarios
Execution in Crisis Management
It is not only to forecast/ plan for the contigencies but also the execution in case of actual crisis. There have been several instances in my career of around 17 years now that this concept has been ...
12
 
1 comentarios
How to deal with the Media in a Crisis?
Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or slanders) from others, is not too hard to gather all the fact for the press. But, ...
11
 
3 comentarios
Disaster Risk Management (DRM)
What is Disaster Risk Management (DRM)? Meaning DRM, if we understand this concept of management in an integral way, constitutes a solid permanently available mechanism for authorities as a means of ...
11
 
5 comentarios
Commander's Intent
My son started a new position this week. The first thing covered in orientation by the management team were the Mission, Vision, and Values (MVV) of the organization. One might think that this is a fa...
10
 
7 comentarios
Crisisology as a Discipline
I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to what is being practiced and published there? There isn't much of anything going ...
10
 
7 comentarios
How Often Should Contingency Planning be Performed? Frequency
Does shortening the frequency of contingency planning to say 2 to 4 weeks help in doing a better strategic planning job?
To enable this, using the feedback received from the first iteration in th...
8
 
3 comentarios
The Pressure of IT on Leaders and Managers
Recently, some people have shown interest in complicated versus complexity. There are a few differences in the descriptions of the two concepts, but those are few and do not take away from the fact th...
8
 
9 comentarios
Why Did Nobody Prepare for This Crisis?
The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs.
Isn't it remarkable that neither governments, nor financial regulators, nor...
8
 
23 comentarios
Measures by Companies Against the Covid-19 / Corona Virus
It affects almost everyone in the world – the Corona Virus also known as Covid-19. It has put countries in lockdown, forced businesses to close or work on minimal staff, cancelled gatherings and put t...
6
 
6 comentarios
Coronavirus disease (COVID-19): What Can You Do?
By coughing and sneezing, a person transmits the virus through his nose, throat or lungs. The virus gets into the air through small droplets. If other people inhale these droplets or transfer them via...
6
 
4 comentarios
How to Develop an Exercise Program for the Emergency Plan?
To avoid loss of lives during an accident, it is good practice to exercise the emergency response plan.
My question is: how to develop such an exercise plan? Who can provide a brake down events l...
6
 
3 comentarios
Steps in Case of a Product Quality Crisis
What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially in the food sector)?...
5
 
1 comentarios
The Vulnerable Leadership Style for a Prolonged Crisis Like Covid-19?
In complex, uncertain, circumstances like in the current situation, the vulnerable leader (fully truthful, admits and apologizes for mistakes, asks for help, works on personal defects, is participator...
5
 
10 comentarios
Combine Contingency Planning with SWOT Analysis
There is a strong case for all companies / organizations to regularly do a serious SWOT analysis - all 4 boxes and combine that with Contingency Planning.
There is the possibility that a sudden W...
5
 
1 comentarios
International Association of Emergency Managers
For those professionals engaged in crisis and emergency management I would recommend you look at iaem.com
The International Association of Emergency Managers (IAEM) now has 7 global councils and ...
5
 
Understanding Scenarios and Consequences in Contingency Planning
A failure in most "contingency planning" is that it's analytical rather than strategic in nature. In complexity and systems thinking, an important attribute is to understand consequences.
Managin...
4
 
1 comentarios
Preparing Execution of Contingency Plan
Contingency Planning is very important. Before actually executing the contingency plan, certain critical actions have to be taken such as:
1. Quickly gather, analyze and interpret factual data an...
4
 
2 comentarios
Crisis Management Software
Hi members, I am looking for a crisis management software package with a mobile facility, should anyone have any experience in the same just please communicate it back. Regards....
3
 
2 comentarios
The Conflict Management Life Cycle
The company is exposed during its activities to a set of conflicts with its stakeholders, and it is necessary for the company to manage any conflict arising according to its interests. Therefore, publ...
3
 
1 comentarios
Disaster Management
How to Manage in Case of a Disaster? Bonjour, I am looking for a guide on what executive managers should do in case a disaster hits their company. What are the dos and don'ts? Thank you....
2
 
4 comentarios

Mejores Prácticas

Los temas mejor valorados sobre Gestión de Crisis (Planificación de Contingencia). Aquí encontrará las ideas más valiosas y sugerencias prácticas.


Types of Crises: Sudden / Smoldering
In a recent paper, Erika Hayes James and Lynn Perry Wooten distinguish between:
1. SUDDEN CRISES (Natural disasters, Terrorist attack, Plan explosion, Workplace violence, Product tampering, Sabot...
38
 
3 comentarios

Win the Race to Disclosure
In a short article about crisis management in the media William Essex also stresses how important it is to win the race to disclosure. And he also gives some rules:
1. Be first to issue informati...
29
 
Crisis Leadership
Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis management axiom is so important to leadership and management that we have it on the m...
28
 
19 comentarios

What Managerial Competencies are Required to Tackle an Organizational Crisis?
In normal circumstances, various competencies are needed for top management to be successful. Besides (!) these regular competencies, certain specific skills and knowledge are crucial to recover from ...
20
 
8 comentarios

The Spokesperson of your Crisis Management Team
The spokesperson plays a major role in the time of crisis; they are the face of the organization and represent it as a whole in front of any/every third party. This person should have a role of signif...
18
 
12 comentarios

Common Errors Leaders Make during Crises
Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisis. He found an interesting pattern of problematic behaviors among senior leaders...
18
 
33 comentarios

Why Contingency Planning? Importance and Benefits
Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organization’s overall strategic plan. The importance of preparing for any contingencies must not be un...
15
 
20 comentarios

Consejos de Expertos

Conocimientos avanzados sobre Crisis Management (Contingency Planning) (Inglés). Aquí encontrará consejos profesionales de expertos.


How to Develop a Crisis Communication Plan?

Crisis Management
In order to develop a successful communication plan during a crisis, following steps should be followed: 1. Identify th...

Top-10 Mistakes in A Crisis

Crisis Management, Education
Robert D. Ramsey in Supervision (Oct2004, Vol. 65, Issue 10) gives the following list of things not to do in a cr...

Multiple crisis

Preparing for domino effects
Remember and realize early on that one crisis can lead to another, and multiple crisis can occur at the same time. Consi...

Potential Types of Threats

Checklist of Types
- Financial (major decline in stock price, market crash, major decline in earnings) - Workforce (labour strike, labour ...

Use Belbin for your Crisis team

Building a Contingency Team
In order to build an effective contingency team, members need to be intelligently chosen. You need members with the foll...

Pitfalls of Traditional Risk Analysis

Risk Management, Crisis Management
In their 2000 book "Managing Crises Before they happens" Mitroff and Anagnos explain their critics on traditional risks...

Early Crisis Signals

The earlier the better...
People frequently wonder how a crisis can occur unexpectedly in a company and if top managers, aware of what is happenin...

Early Warning Signals

Timely Alert System
A useful exercise is to think of what events can be considered early warning signals for certain problems to arise. You ...

Preparing your Executive Team for Crisis

Contingency Plans & Manuals
Note that crises often happen in different ways than what you imagened and planned for... That's why preparing and edu...

Financial Indicators Check-list

Financial Crisis Signals for a Company
Due to the global economic crisis affecting companies of all industries and regions, there is a lot of interest in crisi...

Why Society is More Risky than Before

Understanding New Risk Categories, Risk Management
In his 1992 book "Risk Society: Towards a New Modernity”, Ulrich Beck describes new risk scenarios that companies have t...

Moral Intensity: When Will a Decision Be Seen as Unethical?

Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility
The financial crisis of 2008 has been partly the result of managers and executives taking excessive risks. That's why Fe...

Align Your Risk Management Strategy with Investors' View on Risk

Strategic Risk Management, Transparant Risk Management
Risk is an essential part of any investment. Modern organizations are giving more attention to their risk profile to be...

Consumer Psychology in a Downturn

Re-shape Your Marketing
Traditional ways that companies used to segment their customers are lifestyle, demographics, etc... These are absolutely...

Marketing Strategies in a Downturn

Leveraging Crisis
How marketers respond to the new consumer psychology of the current downturn? 1) For companies with a relatively strong ...
Fuentes de Información

Varias fuentes de información sobre Gestión de Crisis (Planificación de Contingencia). Aquí encontrará powerpoints, videos, noticias, etc. para usar en sus propias conferencias y talleres.


The Essence of Crisis Leadership

Crises, Crisis Management, Quick Decision-making, Crisis Response, Corona, Covid-19
Dr. Michael J. Ryan of the World Health Organization speaks about the lessons he learned while dealing with the Ebola cr...

Strategic Activism

Crisis Management
Activist NGOs have increasingly foregone public politics and turned to private politics to change the practices of firms...

Leading in Times of Crises

Leadership, Crisis Management
Presentation that assesses the characteristics that leaders should have and actions that they should take for effective ...

Crisis Leadership

Organizational Crises
This article proposes that there is, in fact, a difference between crisis management and crisis leadership, and that wha...

How to Give a Media Interview? The ABC and 3R Tool

Media Training, Media Training, Crisis Management, Success Stories, Media Interview
Former BBC Producer Andrew Carapiet distinguishes 2 different situations in which you are likely to have to talk to the ...

Funny Introduction to Business Continuity Planning

First Awareness of the Importance and Main Aspects of Continuity Planning
This video touches on many key topics of Business Continuity Planning with some humor: - The Need to have a Backup Plan...

Employee Empowerment, Teamwork and Communication

Performance Management, Employee Empowerment
Colorful presentation with speaking notes about 3 tools to improve organizational performance: Teamwork, Communication a...

Introduction to Crisis Management

Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation
Comprehensive presentation about Crisis Management in organizations that includes interesting facts about performance of...

7 Steps to Create a Crisis Communication Plan

Introduction to Crisis Communication Planning, Contingency Planning
In this concise video Debbie DeWitt of Visix explains 7 steps to putting together a crisis communications plan: 1.̳...

5 Important Things to do When a Crisis has Occurred

Crisis Management Best Practices, Crisis Management Tips
Five good crisis management tips by Sam North. 1. Deal with it. Since a crisis not just goes away, you have to co...

3 Levels of Communication Skills for Managing and Leadership

Leadership, Communication Skills, Leadership Communication Framework, Barett
According to Barrett (2006) leadership communication can be referred to as the determined and purposeful delivery of mes...

Critical Thinking in Decision Making

Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions
Presentation about critical thinking for decision making, including the following sections: 1. Failure of Imagination ...

The Role of NGOs in Disaster Management

NGO, NGOs, Crisis Management, Disaster Management, Crisis Response
This presentation is about NGOs, specifically focusing on their role in disaster management. The presentation includes t...

Effective Crisis Leadership

Crisis Management, Leadership Development
This is a useful presentation about effective leadership in crises, including the following sections: 1. The importance...

Introduction to Business Continuity Management

Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience
Organizations have to be prepared to deal immediately with events everywhere around the world (from natural disasters to...

Business Continuity Management and Disaster Recovery Management

Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption
Presentation about Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The presentation includes th...

The Six Basic Questions of Risk Management

Initial Understanding of Risk Management, Risk Management Introduction
Managing risk is essentially a process of asking and answering six relatively easy questions no matter what setting (per...

Strategically Managing Perceptions for Improved Corporate Reputation

Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions
Concise presentation that provides an interesting framework for reputation management. It particularly focuses on 4 key ...

The Importance of Reputational Risk and Managing it

Reputation Management, Risk Management
This presentation focuses mainly on the importance of reputational risk and the necessity of reputational risk managemen...

Enlaces de Investigación

Saltar a más fuentes de investigación relacionadas con Gestión de Crisis (Planificación de Contingencia).


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Compare la Gestión de crisis, con: Gerencia Estratégica del Riesgo  |  Análisis de la causa raíz  |  Análisis del Campo de Fuerzas  |  Brainstorming (Tormenta de Ideas)  |  Teoría Restrictiva  |  Metodología de Scenario Planning  |  Teoría de Juegos  |  Opciones Verdaderas  |  Análisis del Stakeholder  |  Mapeo de Stakeholders


Vuelva a matriz general de categorías: Cambio y Organización  |  Comunicación y Habilidades  |  Toma de Decisiones y Valuación  |  Recursos Humanos  |  Liderazgo  |  Marketing y Ventas  |   Estrategia y Innovación


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