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 Offensichtlich hofft jedes Unternehmen „der Situation einer bedeutenden Geschäftsstörung, die umfangreiche Medienberichterstattung hervorruft" (Krise) nicht gegenüber zu stehen. Die öffentliche Untersuchung, die ein Resultat dieser Medienberichterstattung ist, beeinflußt häufig den normalen Betrieb der Firma und kann eine (negative) finanzielle, politische, rechtliche und staatliche Auswirkung haben. Erhebliche Wertzerstörung sollte gefürchtet werden, besonders wenn die Krise nicht gut in der Auffassung der Medien/der öffentlichen Meinung gehandhabt wird. Krisenmanagement beschäftigt sich mit dem Geben der richtigen Krisenreaktion (vorbeugend, strukturell und ad-hoc).
Einige generische Hilfe und Tipps zum Krisenmanagement
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Bereiten Sie Katastrophenpläne im voraus vor (Krisenmanagement-Team und Mitglieder können sehr kurzfristig gebildet werden, Einstudieren von Krisen der verschiedenen Arten)
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Sofort und verkünden Sie genau innerlich, dass die einzigen Personen, zum über die Krise mit der äußeren Welt zu sprechen die Krisenteam-Mitglieder sind)
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Bewegen Sie sich schnell (die ersten Stunden, nachdem die Krise ausgebrochen ist, sind extrem wichtig, da die Medien ihre Informationen häufig in den ersten Stunden sammeln)
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Verwenden Sie Krisenmanagement-Berater (objektiver Rat von PR Beratern ist wichtig, verwenden Sie die Unternehmensbild-Expertise von Spezialisten)
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Geben Sie genaue und korrekte Informationen (erinnern Sie sich daran, dass Versuche, die Inforamtionen zu manipulieren nach hinten losgehen werden, sobald dies entdeckt wird, auch intern!)
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Beim Beschließen von Taten, betrachten Sie nicht nur die kurzfristigen Verluste, sondern konzentrieren Sie auch auf die langfristigen Effekte.
Führungskräfte auf allen Ebenen der Organisation werden beschäftigt, um Krisen zu handhaben und tun dieses häufig auch auf einer täglichen Basis. Ihre Fähigkeiten werden wirklich geprüft, wenn sie bedeutende Krisen handhaben müssen, die das Potential haben den Wertschöpfungsprozess der Organisation, die Einkommensquellen, die Betriebskosten, den Aktienpreis, die Wettbewerbsposition und das fortwährende Geschäft zu stören. Vergleichen Sie: Charismatische Führung.
Das wirkungsvollste Krisenmanagement tritt auf, wenn mögliche Krisen schnell ermittelt und behandelt werden - bevor sie sich auf das Geschäft der Organisation auswirken können. In diesen Fällen erregen sie nie die Aufmerksamkeit der Haupt-Stakeholder der Organisation oder der allgemeinen Öffentlichkeit durch die Nachrichtenmedien.
Schaffen eines Geschäftsfortsetzungsplans
In den Fällen, in denen die Krise bereits ausgebrochen ist, oder es unvermeidbar ist, dass sich die Krise auf die Haupt-Stakeholder der Organisation auswirkt, ist ein Geschäftsfortsetzungsplan hilfreich, um die Störung und den Schaden zu minimieren. Das Entwickeln solch eines Planes kann wie eine erschreckende Aufgabe erscheinen, aber in Wirklichkeit ist es ein vernünftiges Dokument. Es bezieht das Identifizieren jener Funktionen und Prozesse ein, die für das Geschäft kritisch sind, und entwirft dann die operativen und kommunikativen Katastrophenpläne, um das mögliche Versagen von einem oder mehren von diesen zu handhaben und wie Haupt-Stakeholder reagieren, wenn sie es herausfinden. Ein wichtiges Element, das manchmal übersehen wird, ist das Testen des Geschäftsfortsetzungsplans.
Unternehmen mit Geschäftsfortsetzungsplänen werden in einer besseren Position sein, um die Geschäftsauswirkungen und den finanziellen Schaden zu minimieren. Zusätzlich kann es sein, dass Führungskräfte der Meinung sind, dass der Prozess der Planentwicklung einen indirekten Nutzen hat. Ihre Organisationen sind für mögliche Krisensituationen empfindlicher, die das Geschäft stören und die Betriebskosten, die Gewinne und das gesamte Wachstum beeinflussen könnten. Infolgedessen reagieren ihre Manager schneller und effektiver, um diese abzufangen.
Buch: Laurence Barton - Crisis in Organizations II - 
Buch: Steven Fink - Crisis Management: Planning for the Inevitable -
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 Combine Contingency Planning with SWOT Analysis
There is a strong case for all companies / organizations to regularly do a serious SWOT analysis - all 4 boxes and combine that with Contingency Planning.
There is the possibility that a sudden Weakness, a sudden Threat, once it's identified, we...
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How Often Should Contingency Planning Be Performed? Frequency
Does keeping the duration of the validity of contingency planning short to say 2 to 4 weeks help in doing a better strategic planning job?
Improvisation from the feedback received from the first iteration before the second iteration is performed...
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Crisisology as a Discipline
I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to what is being practiced and published there? There isn't much of anything going on in this area in the United States. I am the onl...
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Crisis Management Software
Hi members, I am looking for a crisis management software package with a mobile facility, should anyone have any experience in the same just please communicate it back. Regards....
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Online Crisis Management
Philip Young and I have been asked to write the third edition of of the best selling text book Online Public Relations (Kogan Page) in which we have a chapter on crisis management. We would welcome contributions and insights from both practitioners a...
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GIS Emergency Management
I am researching on how Graphical Information Systems (GIS) can influence emergency management for principal response agencies GDSs. Are there any case studies of same or a framework / model in this respect?...
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International Association of Emergency Managers
For those professionals engaged in crisis and emergency management I would recommend you look at iaem.com
The International Association of Emergency Managers (IAEM) now has 7 global councils and over 5000 members. It has moved on considerably fr...
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Developing an Emergency Plan
To avoid loss of lives during an accident, it is good practice to exercise the emergency response plan. My question is how to develop an exercise plan? (brake down events list for the exercise)...
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Understanding Scenarios and Consequences
A failure in most planning is that it's analytical versus strategic in nature. In systems thinking, an important attribute is to understand consequences. Managing consequences is more than just mitigating risks -- which is analytical. Consequences ar...
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Strategy for Product Quality Crisis
What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially in the food sector)?...
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Paid Placement for Company Statements and Stories
Part of making sure the world hears your side of the story is placing it in the online news media. Newsforce Network places "storytelling media" in ad space across hundreds of premium newspaper and news sites online, so you can control the message an...
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Preparing Execution of Contingency Plan
Contingency Planning is very important. Before actually executing the contingency plan, certain critical actions have to be taken such as:
1. Quickly gather, analyze and interpret factual data and information that led to the crisis.
2. Iden...
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Why nobody prepared for the current crisis?
The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs.
Isn't it remarkable that neither governments, nor financial regulators, nor financial instituations seem to have created any ...
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How to deal with the Media in a Crisis?
Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or slanders) from others, is not too hard to gather all the fact for the press. But, if the cause arose within our own company, it's re...
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Execution in Crisis Management
It is not only to forecast/ plan for the contigencies but also the execution in case of actual crisis. There have been several instances in my career of around 17 years now that this concept has been implemented....
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Krisenmanagement Fachgruppe
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Krisenmanagement Bildung & Veranstaltungen
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 Why Contingency Planning? Importance and Benefits
Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organization’s overall strategic plan. The importance of preparing for any contingencies must not be underestimated. Contingency planning takes int...
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Common Errors Leaders Make during Crises
Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisis. He found an interesting pattern of problematic behaviors among senior leaders in crises:
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How to Develop a Crisis Communication Plan?
In order to develop a successful communication plan during a crisis, following steps should be followed:
1. Identify the audiences for you...
Usage (application): Crisis Management
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Top-10 Mistakes in A Crisis
Robert D. Ramsey in Supervision (Oct2004, Vol. 65, Issue 10) gives the following list of things not to do in a crisis:
1. Don't fall apart...
Usage (application): Crisis Management, Education
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Multiple crisis
Remember and realize early on that one crisis can lead to another, and multiple crisis can occur at the same time. Consider that most crises can be a ...
Usage (application): Preparing for domino effects
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Potential Types of Threats
- Financial (major decline in stock price, market crash, major decline in earnings)
- Workforce (labour strike, labour unrest, labo...
Usage (application): Checklist of Types
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Use Belbin for your Crisis team
In order to build an effective contingency team, members need to be intelligently chosen. You need members with the following
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Pitfalls of Traditional Risk Analysis
In their 2000 book "Managing Crises Before they happens" Mitroff and Anagnos explain their critics on traditional risks analysis. The authors ...
Usage (application): Risk Management, Crisis Management
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Early Crisis Signals
People frequently wonder how a crisis can occur unexpectedly in a company and if top managers, aware of what is happening, could have undertaken actio...
Usage (application): The earlier the better...
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Early Warning Signals
A useful exercise is to think of what events can be considered early warning signals for certain problems to arise. You can add a few of those typical...
Usage (application): Timely Alert System
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Preparing your Executive Team for Crisis
Note that crises often happen in different ways than what you imagened and planned for...
That's why preparing and educating your executive team...
Usage (application): Contingency Plans & Manuals
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Financial Indicators Check-list
Due to the global economic crisis affecting companies of all industries and regions, there is a lot of interest in crisis signals and what actions can...
Usage (application): Financial Crisis Signals for a Company
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Why Society is More Risky than Before
In his 1992 book "
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Moral Intensity: When Will a Decision Be Seen as Unethical?
The financial crisis of 2008 has been partly the result of managers and executives taking excessive risks. That's why Ferguson (2014) wonders when exp...
Usage (application): Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility
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Align Your Risk Management Strategy with Investors' View on Risk
Risk is an essential part of any investment.
Modern organizations are giving more attention to their risk profile to better protect their ...
Usage (application): Strategic Risk Management, Transparant Risk Management
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Consumer Psychology in a Downturn
Traditional ways that companies used to segment their customers are lifestyle, demographics, etc... These are absolutely not related to consumers' emo...
Usage (application): Re-shape Your Marketing
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Marketing Strategies in a Downturn
How marketers respond to the new consumer psychology of the current downturn? 1) For companies with a relatively strong cash position a rec...
Usage (application): Leveraging Crisis
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Nachrichten
Krise Management
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Nachrichten
Eventualität Plan
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Videos
Krise Management
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Videos
Eventualität Plan
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Präsentationen
Krise Management
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Präsentationen
Eventualität Plan
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Krise Management
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Eventualität Plan
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Vergleichen Sie mit Krisenmanagement: Strategisches Risikomanagement | Analyse der zugrunde liegenden Ursache | Kraftfeldanalyse | Brainstorming-Methode | Engpasstheorie | Szenarioplanung | Spieltheorie | Realoptionen | Stakeholder-Analyse | Stakeholder-Mapping
Zurück zur Managementdisziplin: Veränderung & Organisation | Kommunikation & Fähigkeiten | Entscheidungsfindung & Bewertung | Human Resources | Führung | Marketing | Strategie
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