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Krisenmanagement

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Zusammenfassung

Offensichtlich hofft jedes Unternehmen „der Situation einer bedeutenden Geschäftsstörung, die umfangreiche Medienberichterstattung hervorruft" (Krise) nicht gegenüber zu stehen. Die öffentliche Untersuchung, die ein Resultat dieser Medienberichterstattung ist, beeinflußt häufig den normalen Betrieb der Firma und kann eine (negative) finanzielle, politische, rechtliche und staatliche Auswirkung haben. Erhebliche Wertzerstörung sollte gefürchtet werden, besonders wenn die Krise nicht gut in der Auffassung der Medien/der öffentlichen Meinung gehandhabt wird. Krisenmanagement beschäftigt sich mit dem Geben der richtigen Krisenreaktion (vorbeugend, strukturell und ad-hoc).


Einige generische Hilfe und Tipps zum Krisenmanagement

  1. Bereiten Sie Katastrophenpläne im voraus vor (Krisenmanagement-Team und Mitglieder können sehr kurzfristig gebildet werden, Einstudieren von Krisen der verschiedenen Arten)

  2. Sofort und verkünden Sie genau innerlich, dass die einzigen Personen, zum über die Krise mit der äußeren Welt zu sprechen die Krisenteam-Mitglieder sind)

  3. Bewegen Sie sich schnell (die ersten Stunden, nachdem die Krise ausgebrochen ist, sind extrem wichtig, da die Medien ihre Informationen häufig in den ersten Stunden sammeln)

  4. Verwenden Sie Krisenmanagement-Berater (objektiver Rat von PR Beratern ist wichtig, verwenden Sie die Unternehmensbild-Expertise von Spezialisten)

  5. Geben Sie genaue und korrekte Informationen (erinnern Sie sich daran, dass Versuche, die Inforamtionen zu manipulieren nach hinten losgehen werden, sobald dies entdeckt wird, auch intern!)

  6. Beim Beschließen von Taten, betrachten Sie nicht nur die kurzfristigen Verluste, sondern konzentrieren Sie auch auf die langfristigen Effekte.

Führungskräfte auf allen Ebenen der Organisation werden beschäftigt, um Krisen zu handhaben und tun dieses häufig auch auf einer täglichen Basis. Ihre Fähigkeiten werden wirklich geprüft, wenn sie bedeutende Krisen handhaben müssen, die das Potential haben den Wertschöpfungsprozess der Organisation, die Einkommensquellen, die Betriebskosten, den Aktienpreis, die Wettbewerbsposition und das fortwährende Geschäft zu stören. Vergleichen Sie: Charismatische Führung.
Das wirkungsvollste Krisenmanagement tritt auf, wenn mögliche Krisen schnell ermittelt und behandelt werden - bevor sie sich auf das Geschäft der Organisation auswirken können. In diesen Fällen erregen sie nie die Aufmerksamkeit der Haupt-Stakeholder der Organisation oder der allgemeinen Öffentlichkeit durch die Nachrichtenmedien.


Schaffen eines Geschäftsfortsetzungsplans

In den Fällen, in denen die Krise bereits ausgebrochen ist, oder es unvermeidbar ist, dass sich die Krise auf die Haupt-Stakeholder der Organisation auswirkt, ist ein Geschäftsfortsetzungsplan hilfreich, um die Störung und den Schaden zu minimieren. Das Entwickeln solch eines Planes kann wie eine erschreckende Aufgabe erscheinen, aber in Wirklichkeit ist es ein vernünftiges Dokument. Es bezieht das Identifizieren jener Funktionen und Prozesse ein, die für das Geschäft kritisch sind, und entwirft dann die operativen und kommunikativen Katastrophenpläne, um das mögliche Versagen von einem oder mehren von diesen zu handhaben und wie Haupt-Stakeholder reagieren, wenn sie es herausfinden. Ein wichtiges Element, das manchmal übersehen wird, ist das Testen des Geschäftsfortsetzungsplans.
Unternehmen mit Geschäftsfortsetzungsplänen werden in einer besseren Position sein, um die Geschäftsauswirkungen und den finanziellen Schaden zu minimieren. Zusätzlich kann es sein, dass Führungskräfte der Meinung sind, dass der Prozess der Planentwicklung einen indirekten Nutzen hat. Ihre Organisationen sind für mögliche Krisensituationen empfindlicher, die das Geschäft stören und die Betriebskosten, die Gewinne und das gesamte Wachstum beeinflussen könnten. Infolgedessen reagieren ihre Manager schneller und effektiver, um diese abzufangen.


Buch: Laurence Barton - Crisis in Organizations II

Buch: Steven Fink - Crisis Management: Planning for the Inevitable


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Krisenmanagement (Notfallplanung) Fachgruppe.


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Forum

Forumsdiskussionen über Krisenmanagement (Notfallplanung). Unten können Sie eine Frage zu diesem Thema stellen, Ihre Erfahrungen teilen, eine neue Entwicklung melden oder etwas erklären.


Thema Types of Crises
In a recent paper, Erika Hayes James and Lynn Perry Wooten distinguish between: 1. SUDDEN CRISES (Natural disasters, Terrorist attack, Plan explosion, Workplace violence, Product tampering, Sabotage,...
Bewertung38
 
Kommentare4 Kommentare
Thema Crisis Management After Action Reviews Types
In a world that is constantly moving on from one crisis to another, organizations should assess their responses to said crises to determine if their actions taken were the optimal strategies, tactics,...
Bewertung15
 
Kommentare7 Kommentare
Thema Not Learning from Previous Incidents: Horror Stories
I recently watched a review of the fire aboard the USS Bonhomme Richard on July 12, 2020. The fire occurred while the amphibious assault ship was undergoing maintenance at Naval Base San Diego. The fi...
Bewertung15
 
Kommentare13 Kommentare
Thema Statistics on Business Continuity
Here are some facts that show the importance of Crisis Management / Business Continuity Planning. There were 930 companies operating from the World Trade Centre towers when the September 11 attacks t...
Bewertung14
 
Kommentare1 Kommentare
Thema Execution in Crisis Management
It is not only to forecast/ plan for the contigencies but also the execution in case of actual crisis. There have been several instances in my career of around 17 years now that this concept has been ...
Bewertung12
 
Kommentare1 Kommentare
Thema Disaster Risk Management (DRM)
What is Disaster Risk Management (DRM)? Meaning DRM, if we understand this concept of management in an integral way, constitutes a solid permanently available mechanism for authorities as a means of ...
Bewertung11
 
Kommentare5 Kommentare
Thema How to deal with the Media in a Crisis?
Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or slanders) from others, is not too hard to gather all the fact for the press. But, ...
Bewertung11
 
Kommentare3 Kommentare
Thema Crisisology as a Discipline
I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to what is being practiced and published there? There isn't much of anything going ...
Bewertung10
 
Kommentare7 Kommentare
Thema Commander's Intent
My son started a new position this week. The first thing covered in orientation by the management team were the Mission, Vision, and Values (MVV) of the organization. One might think that this is a fa...
Bewertung10
 
Kommentare7 Kommentare
Thema How Often Should Contingency Planning be Performed? Frequency
Does shortening the frequency of contingency planning to say 2 to 4 weeks help in doing a better strategic planning job? To enable this, using the feedback received from the first iteration in the se...
Bewertung8
 
Kommentare3 Kommentare
Thema The Pressure of IT on Leaders and Managers
Recently, some people have shown interest in complicated versus complexity. There are a few differences in the descriptions of the two concepts, but those are few and do not take away from the fact th...
Bewertung8
 
Kommentare9 Kommentare
Thema Why Did Nobody Prepare for This Crisis?
The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs. Isn't it remarkable that neither governments, nor financial regulators, nor fin...
Bewertung8
 
Kommentare23 Kommentare
Thema Measures by Companies Against the Covid-19 / Corona Virus
It affects almost everyone in the world – the Corona Virus also known as Covid-19. It has put countries in lockdown, forced businesses to close or work on minimal staff, cancelled gatherings and put t...
Bewertung6
 
Kommentare6 Kommentare
Thema How to Develop an Exercise Program for the Emergency Plan?
To avoid loss of lives during an accident, it is good practice to exercise the emergency response plan. My question is: how to develop such an exercise plan? Who can provide a brake down events list ...
Bewertung6
 
Kommentare3 Kommentare
Thema Coronavirus disease (COVID-19): What Can You Do?
By coughing and sneezing, a person transmits the virus through his nose, throat or lungs. The virus gets into the air through small droplets. If other people inhale these droplets or transfer them via...
Bewertung6
 
Kommentare4 Kommentare
Thema Combine Contingency Planning with SWOT Analysis
There is a strong case for all companies / organizations to regularly do a serious SWOT analysis - all 4 boxes and combine that with Contingency Planning. There is the possibility that a sudden Weakn...
Bewertung5
 
Kommentare1 Kommentare
Thema International Association of Emergency Managers
For those professionals engaged in crisis and emergency management I would recommend you look at iaem.com The International Association of Emergency Managers (IAEM) now has 7 global councils and over...
Bewertung5
 
Thema Steps in Case of a Product Quality Crisis
What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially in the food sector)?...
Bewertung5
 
Kommentare1 Kommentare
Thema The Vulnerable Leadership Style for a Prolonged Crisis Like Covid-19?
In complex, uncertain, circumstances like in the current situation, the vulnerable leader (fully truthful, admits and apologizes for mistakes, asks for help, works on personal defects, is participator...
Bewertung5
 
Kommentare10 Kommentare
Thema Understanding Scenarios and Consequences in Contingency Planning
A failure in most "contingency planning" is that it's analytical rather than strategic in nature. In complexity and systems thinking, an important attribute is to understand consequences. Managing co...
Bewertung4
 
Kommentare1 Kommentare
Thema Preparing Execution of Contingency Plan
Contingency Planning is very important. Before actually executing the contingency plan, certain critical actions have to be taken such as: 1. Quickly gather, analyze and interpret factual data and in...
Bewertung4
 
Kommentare2 Kommentare
Thema The Conflict Management Life Cycle
The company is exposed during its activities to a set of conflicts with its stakeholders, and it is necessary for the company to manage any conflict arising according to its interests. Therefore, publ...
Bewertung3
 
Kommentare1 Kommentare
Thema Crisis Management Software
Hi members, I am looking for a crisis management software package with a mobile facility, should anyone have any experience in the same just please communicate it back. Regards....
Bewertung3
 
Kommentare2 Kommentare
Thema Disaster Management
How to Manage in Case of a Disaster? Bonjour, I am looking for a guide on what executive managers should do in case a disaster hits their company. What are the dos and don'ts? Thank you....
Bewertung2
 
Kommentare4 Kommentare

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Best Practices

Die am besten bewerteten Themen über Krisenmanagement (Notfallplanung). Hier finden Sie die wertvollsten Ideen und praktischen Vorschläge.


🥇 Win the Race to Disclosure
In a short article about crisis management in the media William Essex also stresses how important it is to win the race to disclosure. And he also gives some rules: 1. Be first to issue information o...
Bewertung29
 
🥈 Crisis Leadership
Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis management axiom is so important to leadership and management that we have it on the m...
Bewertung28
 
Kommentare19 Kommentare

🥉 What Managerial Competencies are Required to Tackle an Organizational Crisis?
In normal circumstances, various competencies are needed for top management to be successful. Besides (!) these regular competencies, certain specific skills and knowledge are crucial to recover from ...
Bewertung20
 
Kommentare8 Kommentare

Thema Common Errors Leaders Make during Crises
Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisis. He found an interesting pattern of problematic behaviors among senior leaders...
Bewertung18
 
Kommentare33 Kommentare

Thema The Spokesperson of your Crisis Management Team
The spokesperson plays a major role in the time of crisis; they are the face of the organization and represent it as a whole in front of any/every third party. This person should have a role of signif...
Bewertung18
 
Kommentare12 Kommentare

Thema Why Contingency Planning? Importance and Benefits
Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organization’s overall strategic plan. The importance of preparing for any contingencies must not be un...
Bewertung15
 
Kommentare20 Kommentare

Expertentipps

Erweiterte Einblicke zu Crisis Management (Contingency Planning) (Englisch). Hier finden Sie professionelle Ratschläge von Experten.


Subject

How to Develop a Crisis Communication Plan?

Crisis Management
In order to develop a successful communication plan during a crisis, following steps should be followed: 1. Identify th...
Subject

Top-10 Mistakes in A Crisis

Crisis Management, Education
Robert D. Ramsey in Supervision (Oct2004, Vol. 65, Issue 10) gives the following list of things not to do in a cr...
Subject

Multiple crisis

Preparing for domino effects
Remember and realize early on that one crisis can lead to another, and multiple crisis can occur at the same time. Consi...
Subject

Potential Types of Threats

Checklist of Types
- Financial (major decline in stock price, market crash, major decline in earnings) - Workforce (labour strike, labour ...
Subject

Use Belbin for your Crisis team

Building a Contingency Team
In order to build an effective contingency team, members need to be intelligently chosen. You need members with the foll...
Subject

Pitfalls of Traditional Risk Analysis

Risk Management, Crisis Management
In their 2000 book "Managing Crises Before they happens" Mitroff and Anagnos explain their critics on traditional risks...
Subject

Early Crisis Signals

The earlier the better...
People frequently wonder how a crisis can occur unexpectedly in a company and if top managers, aware of what is happenin...
Subject

Early Warning Signals

Timely Alert System
A useful exercise is to think of what events can be considered early warning signals for certain problems to arise. You ...
Subject

Preparing your Executive Team for Crisis

Contingency Plans & Manuals
Note that crises often happen in different ways than what you imagened and planned for... That's why preparing and edu...
Subject

Financial Indicators Check-list

Financial Crisis Signals for a Company
Due to the global economic crisis affecting companies of all industries and regions, there is a lot of interest in crisi...
Subject

Why Society is More Risky than Before

Understanding New Risk Categories, Risk Management
In his 1992 book "Risk Society: Towards a New Modernity”, Ulrich Beck describes new risk scenarios that companies have t...
Subject

Moral Intensity: When Will a Decision Be Seen as Unethical?

Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility
The financial crisis of 2008 has been partly the result of managers and executives taking excessive risks. That's why Fe...
Subject

Align Your Risk Management Strategy with Investors' View on Risk

Strategic Risk Management, Transparant Risk Management
Risk is an essential part of any investment. Modern organizations are giving more attention to their risk profile to be...
Subject

Consumer Psychology in a Downturn

Re-shape Your Marketing
Traditional ways that companies used to segment their customers are lifestyle, demographics, etc... These are absolutely...
Subject

Marketing Strategies in a Downturn

Leveraging Crisis
How marketers respond to the new consumer psychology of the current downturn? 1) For companies with a relatively strong ...
Informationsquellen

Verschiedene Informationsquellen zu Krisenmanagement (Notfallplanung). Hier finden Sie Powerpoints, Videos, Nachrichten usw., die Sie in Ihren eigenen Vorträgen und Workshops verwenden können.


Video

The Essence of Crisis Leadership

Crises, Crisis Management, Quick Decision-making, Crisis Response, Corona, Covid-19
Dr. Michael J. Ryan of the World Health Organization speaks about the lessons he learned while dealing with the Ebola cr...
Artikel

Strategic Activism

Crisis Management
Activist NGOs have increasingly foregone public politics and turned to private politics to change the practices of firms...
Präsentation

Leading in Times of Crises

Leadership, Crisis Management
Presentation that assesses the characteristics that leaders should have and actions that they should take for effective ...
Artikel

Crisis Leadership

Organizational Crises
This article proposes that there is, in fact, a difference between crisis management and crisis leadership, and that wha...
Video

How to Give a Media Interview? The ABC and 3R Tool

Media Training, Media Training, Crisis Management, Success Stories, Media Interview
Former BBC Producer Andrew Carapiet distinguishes 2 different situations in which you are likely to have to talk to the ...
Video

Funny Introduction to Business Continuity Planning

First Awareness of the Importance and Main Aspects of Continuity Planning
This video touches on many key topics of Business Continuity Planning with some humor: - The Need to have a Backup Plan...
Präsentation

Employee Empowerment, Teamwork and Communication

Performance Management, Employee Empowerment
Colorful presentation with speaking notes about 3 tools to improve organizational performance: Teamwork, Communication a...
Präsentation

Introduction to Crisis Management

Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation
Comprehensive presentation about Crisis Management in organizations that includes interesting facts about performance of...
Video

7 Steps to Create a Crisis Communication Plan

Introduction to Crisis Communication Planning, Contingency Planning
In this concise video Debbie DeWitt of Visix explains 7 steps to putting together a crisis communications plan: 1.̳...
Video

5 Important Things to do When a Crisis has Occurred

Crisis Management Best Practices, Crisis Management Tips
Five good crisis management tips by Sam North. 1. Deal with it. Since a crisis not just goes away, you have to co...
Bild

3 Levels of Communication Skills for Managing and Leadership

Leadership, Communication Skills, Leadership Communication Framework, Barett
According to Barrett (2006) leadership communication can be referred to as the determined and purposeful delivery of mes...
Präsentation

Critical Thinking in Decision Making

Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions
Presentation about critical thinking for decision making, including the following sections: 1. Failure of Imagination ...
Präsentation

The Role of NGOs in Disaster Management

NGO, NGOs, Crisis Management, Disaster Management, Crisis Response
This presentation is about NGOs, specifically focusing on their role in disaster management. The presentation includes t...
Präsentation

Effective Crisis Leadership

Crisis Management, Leadership Development
This is a useful presentation about effective leadership in crises, including the following sections: 1. The importance...
Video

Introduction to Business Continuity Management

Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience
Organizations have to be prepared to deal immediately with events everywhere around the world (from natural disasters to...
Präsentation

Business Continuity Management and Disaster Recovery Management

Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption
Presentation about Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The presentation includes th...
Video

The Six Basic Questions of Risk Management

Initial Understanding of Risk Management, Risk Management Introduction
Managing risk is essentially a process of asking and answering six relatively easy questions no matter what setting (per...
Präsentation

Strategically Managing Perceptions for Improved Corporate Reputation

Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions
Concise presentation that provides an interesting framework for reputation management. It particularly focuses on 4 key ...
Präsentation

The Importance of Reputational Risk and Managing it

Reputation Management, Risk Management
This presentation focuses mainly on the importance of reputational risk and the necessity of reputational risk managemen...

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