Crisis Management

Knowledge Center


Giving the right response in case of a significant business disruption. Explanation of Crisis Management.



Obviously, any corporation hopes not to face "situations causing a significant business disruption which stimulates extensive media coverage" (crisis). The public scrutiny that is a result from this media coverage often affects the normal operations of the company and can have a (negative) financial, political, legal and governmental impact. Substantial value destruction is to be feared of, especially when the crisis is not handled well in the perception of the media / public opinion. Crisis management deals with giving the right crisis response (precautionary, structural and ad-hoc).

Some generic help and hints on crisis management

  1. Prepare contingency plans in advance (crisis management team and members can be formed at very short notice, rehearsing of crises of various kinds)

  2. Immediately and clearly announce internally that the only persons to speak about the crisis to the outside world are the crisis team members)

  3. Move quickly (the first hours after the crisis first breaks are extremely important, because the media often build upon the information in the first hours)

  4. Use crisis management consultants (advice by objectivity of PR consultants is important, use the corporate image expertise of specialists)

  5. Give accurate and correct information (remember that trying to manipulate information will seriously backfire if it is discovered, also internally!)

  6. When deciding upon actions, consider not only the short-term losses, but focus also on the long term effects.

Executives at all levels of the organization are employed to manage crises and often do so on a daily basis. Their skills are really tested when they have to manage significant crises that have the potential to disrupt the organization's value creation process, income sources, operating expenses, stock price, competitive position and ongoing business. Compare: Charismatic Leadership.
The most effective crisis management occurs when potential crises are detected and dealt with quickly - before they can impact the organization's business. In those instances they never come to the attention of the organization's key stakeholders or the general public via the news media.

Creating a Business Continuity Plan

In instances where the crisis already has erupted, or it is inevitable the crisis will impact the organization's key stakeholders, a business continuity plan is helpful to minimize the disruption and damage. Developing such a plan can seem like a daunting task, but in actuality it is a common-sense document. It involves identifying those functions and processes that are critical to the business, then designing the operational and communications contingency plans to deal with the potential failure of one or more of them and how key stakeholders will react when they find out. An important element that is sometimes overlooked is to test the Business Continuity Plan. Also companies should consider Business Interruption Insurance against the loss of income after events (disasters) that temporarily interrupt business operations.
Corporations with business continuity plans will be in a better position to minimize the business impact and financial damage. On top of that, executives may find that the process of developing these plans also has an indirect benefit. Their organizations are more sensitive to possible crisis situations that could disrupt the business and affect its operating expenses, profits and overall growth. As a result their managers respond more rapidly and effectively to head them off.

Book: Laurence Barton - Crisis in Organizations II -

Book: Steven Fink - Crisis Management: Planning for the Inevitable -

Crisis Management Forum
  Combine Contingency Planning with SWOT Analysis
There is a strong case for all companies / organiz...
  How Often Should Contingency Planning Be Performed? Frequency
Does keeping the duration of the validity of conti...
  Crisisology as a Discipline
I am seeking information regarding activity in the...
  Crisis Management Software
Hi members, I am looking for a crisis management s...
  Online Crisis Management
Philip Young and I have been asked to write the th...
  GIS Emergency Management
I am researching on how Graphical Information S...
  How to Deal with Crises Situations in an Organisation
What are the right steps to be taken in dealing wi...
  International Association of Emergency Managers
For those professionals engaged in crisis and emer...
  Developing an Emergency Plan
To avoid loss of lives during an accident, it is g...
  Definition of Economic Crisis
What precisely is the definition of an Economic cr...
  Understanding Scenarios and Consequences
A failure in most planning is that it's analytical...
  Strategy for Product Quality Crisis
What are the possible strategies one should take t...
  Paid Placement for Company Statements and Stories
Part of making sure the world hears your side of t...
  Preparing Execution of Contingency Plan
Contingency Planning is very important. Before act...
  Why nobody prepared for the current crisis?
The article above explains that it's important to ...
  How to deal with the Media in a Crisis?
Sometimes, it's hard for the company to deal with ...
  Execution in Crisis Management
It is not only to forecast/ plan for the contigenc...

Crisis Management Special Interest Group

Special Interest Group

Crisis Management Education & Events

Find Trainings, Seminars and Events

Best Practices - Crisis Management Premium
  Why Contingency Planning? Importance and Benefits
Simpkins (2009) argues that Contingency Planning (...
  Common Errors Leaders Make during Crises
Hirsch (2014) did research on crisis management an...
  What Managerial Competencies are Required to Tackle an Organizational Crisis?
In normal circumstances, various competencies are ...

Expert Tips - Crisis Management Premium

How to Develop a Crisis Communication Plan?

In order to develop a successful communication ...
Usage (application): Crisis Management

Top-10 Mistakes in A Crisis

Robert D. Ramsey in Supervision (Oct2004, Vol. 65,...
Usage (application): Crisis Management, Education

Multiple crisis

Remember and realize early on that one crisis can ...
Usage (application): Preparing for domino effects

Potential Types of Threats

- Financial (major decline in stock price, ...
Usage (application): Checklist of Types

Use Belbin for your Crisis team

In order to build an effective contingency team...
Usage (application): Building a Contingency Team

Pitfalls of Traditional Risk Analysis

In their 2000 book "Managing Crises Before they ha...
Usage (application): Risk Management, Crisis Management

Early Crisis Signals

People frequently wonder how a crisis can occur un...
Usage (application): The earlier the better...

Early Warning Signals

A useful exercise is to think of what events can b...
Usage (application): Timely Alert System

Preparing your Executive Team for Crisis

Note that crises often happen in different ways th...
Usage (application): Contingency Plans & Manuals

Financial Indicators Check-list

Due to the global economic crisis affecting compan...
Usage (application): Financial Crisis Signals for a Company

Why Society is More Risky than Before

In his 1992 book "  

Moral Intensity: When Will a Decision Be Seen as Unethical?

The financial crisis of 2008 has been partly the r...
Usage (application): Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility

Align Your Risk Management Strategy with Investors' View on Risk

Risk is an essential part of any investment.
Usage (application): Strategic Risk Management, Transparant Risk Management

Consumer Psychology in a Downturn

Traditional ways that companies used to segment th...
Usage (application): Re-shape Your Marketing

Marketing Strategies in a Downturn

How marketers respond to the new consumer psycholo...
Usage (application): Leveraging Crisis

Advance yourself in business administration and management

Resources - Crisis Management Premium

Strategic Activism

Activist NGOs have increasingly foregone public po...
Usage (application): Crisis Management

Leading in Times of Crises

Presentation that assesses the characteristics tha...
Usage (application): Leadership, Crisis Management

Crisis Leadership

This article proposes that there is, in fact, a di...
Usage (application): Organizational Crises

How to Give a Media Interview? The ABC and 3R Tool

Former BBC Producer Andrew Carapiet distinguishes ...
Usage (application): Media Training, Media Training, Crisis Management, Success Stories, Media Interview

Employee Empowerment, Teamwork and Communication

Colorful presentation with speaking notes about 3 ...
Usage (application): Performance Management, Employee Empowerment

Funny Introduction to Business Continuity Planning

This video touches on many key topics of Business ...
Usage (application): First Awareness of the Importance and Main Aspects of Continuity Planning

Introduction to Crisis Management

Comprehensive presentation about Crisis Management...
Usage (application): Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation

7 Steps to Create a Crisis Communication Plan

In this concise video Debbie DeWitt of Visix expla...
Usage (application): Introduction to Crisis Communication Planning, Contingency Planning

5 Important Things to do When a Crisis has Occurred

Five good crisis management tips by Sam North.
Usage (application): Crisis Management Best Practices, Crisis Management Tips

Effective Crisis Leadership

This is a useful presentation about effective lead...
Usage (application): Crisis Management, Leadership Development

3 Levels of Communication Skills for Managing and Leadership

According to Barrett (2006) leadership communicati...
Usage (application): Leadership, Communication Skills, Leadership Communication Framework, Barett

Critical Thinking in Decision Making

Presentation about critical thinking for decision ...
Usage (application): Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions

The Role of NGOs in Disaster Management

This presentation is about NGOs, specifically focu...
Usage (application): NGO, NGOs, Crisis Management, Disaster Management, Crisis Response

The Importance of Reputational Risk and Managing it

This presentation focuses mainly on the importance...
Usage (application): Reputation Management, Risk Management

Business Continuity Management and Disaster Recovery Management

Presentation about Business Continuity Planning (B...
Usage (application): Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption

The Six Basic Questions of Risk Management

Managing risk is essentially a process of asking a...
Usage (application): Initial Understanding of Risk Management, Risk Management Introduction

Strategically Managing Perceptions for Improved Corporate Reputation

Concise presentation that provides an interesting ...
Usage (application): Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions

Introduction to Business Continuity Management

Organizations have to be prepared to deal immediat...
Usage (application): Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience

News about Crisis Management


News about Contingency Plan


Videos about Crisis Management


Videos about Contingency Plan


Presentations about Crisis Management


Presentations about Contingency Plan


Books about Crisis Management


Books about Contingency Plan


More about Crisis Management


More about Contingency Plan


Accelerate your management career

Compare with crisis management: Strategic Risk Management  |  Root Cause Analysis  |  Force Field Analysis  |  Brainstorming  |  Theory of Constraints  |  Scenario Planning  |  Game Theory  |  Real Options  |  Stakeholder Analysis  |  Stakeholder Mapping  |  Interim Management

Return to Management Hub: Change & Organization  |  Communication & Skills  |  Decision-making & Valuation  |  Human Resources  |  Leadership  |  Marketing  |   Strategy

More Management Methods, Models and Theory

Special Interest Group Leader

You here

About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
© 2018 12manage - The Executive Fast Track. V14.1 - Last updated: 23-9-2018. All names ™ of their owners.