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Change Management Iceberg

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Resumo

O Change Management Iceberg de Wilfried Krüger é um visualization forte de o que é arguably a essência da mudança nas organizações: tratar das barreiras.


O alto do iceberg

De acordo com Krüger muitas gerente da mudança consideram somente o alto do iceberg: Custo, qualidade e tempo (“Issue Management”).


Abaixo da superfície do iceberg

mude o iceberg da gerência

Entretanto, abaixo da superfície da água há duas mais dimensões da gerência da mudança e da execução:

  • Gerência das percepções e da opinião, e
  • Power e gerência da política

Que tipo das barreiras se levanta, e que tipo de Implementation Management é conseqüentemente needed, depende de:

1. o tipo da mudança

     - riscos justos duros das coisas “somente” (sistemas, processos de informação) a superfície,

     - as coisas macias também (valores, mindsets e potencialidades) são muito mais profundas

2. a estratégia aplicada da mudança

     - mudança revolucionária, dramática como no Business Process Reengineering

     - mudança evolucionária, incremental como em Kaizen

Povos envolvidos na mudança

  • Os oponentes têm uma atitude geral negativa para a mudança E um comportamento negativo para esta mudança pessoal particular. Necessitam ser controlados por Gerência das percepções e da opinião para mudar tão distante quanto possível suas mentes.
  • Os Promoters na uma mão têm uma atitude genérico positiva para a mudança E são positivos sobre esta mudança particular para eles pessoalmente. Fazem exame da vantagem da mudança e suportá-la-ão conseqüentemente.
  • Os oponentes escondidos têm uma atitude genérico negativa para a mudança embora pareçam suportar a mudança em um nível superficial (“Opportunists”). Aqui a gerência das percepções e da opinião suportadas pela informação (gerência da edição) é needed mudar sua atitude.
  • Os Promoters potenciais têm uma atitude positiva genérico para a mudança, porém para determinadas razões não são convencidos (ainda) sobre esta mudança particular. A gerência de Power e da política parece ser apropriada neste caso.

Tratar da mudança

Krüger diz que a gerência geral tem uma tarefa e um desafio permanentes tratar da mudança. Issue Management Superficial pode somente conseguir resultados em um nível consistente com a aceitação que está abaixo da superfície. A base de Change Management é na dimensão interpersonal e behavioral e na dimensão normativa e cultural, e é sujeita à gerência de Power e da política, e à gerência das percepções e da opinião.


Artigo: Wilfried Krüger - Implementation: the Core Task of Change Management, CEMS Business Review, Vol. 1, 1996

Livro: Michael A. Beitler - Strategic Organizational change

Livro: Linda Ackerman Anderson, Dean Anderson - The Change Leader's Roadmap


Grupo de Interesse Especial

Grupo de Interesse Especial de Gerenciamento de Mudanças (Iceberg) .


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Grupo de Interesse Especial (13 membros)

Fórum

Fórum de discussões sobre Gerenciamento de Mudanças (Iceberg). Abaixo você pode fazer uma pergunta sobre este tópico, compartilhar suas experiências, relatar um novo desenvolvimento ou explicar algo.


tópico How to Make Employees LOVE Change?
Most of the discussions in this particular knowledge center change iceberg focus on the RESISTANCE to change. My question is how to make people LOVE change... Why not create and exploit that situation...
Avaliação33
 
Comentários102 comentários
tópico Dealing with Toxic Employees
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tópico Bad Change Management Examples
Who can share a live example of a company implementing change management miserably? What went wrong and why? Thanks!...
Avaliação14
 
Comentários31 comentários
tópico Transparancy Needed in Change Management
I think everyone who is involved in change processes needs to practice "transparency" in a way to abstain from misunderstanding, mis-communication and building up trust. Especially the management gro...
Avaliação14
 
Comentários1 comentários
tópico 6 Images of Managing Change (Palmer, Dunford and Akin)
Palmer, Dunford and Akin provide vision and direction for managers to think about their role in managing organizational change. They suggest that during the course of a change the following 6 Images o...
Avaliação14
 
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tópico Is it Possible to Manage Change If the Right Approaches Are NOT Used?
Hi all, I've been focussing on this question for a week now and I find that unless if the right approaches, like that of implementing, communication and strategy are used, you end up creating problems...
Avaliação12
 
Comentários2 comentários
tópico Dealing with Change is Not Always Problematic
I think there's a degree of over complexity here. In many instances humans do cope well with change, most usually when such change is under their control or when external influences are compatible wit...
Avaliação9
 
Comentários3 comentários
tópico Managing Change is in the Essence of Management
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Avaliação7
 
Comentários4 comentários
tópico Change is Often Selfish; for the Organization
The problem I find with change is that in most cases, it favors the organization more than the employees....
Avaliação6
 
Comentários15 comentários
tópico Ethics in Change Management
What does one do when as a change agent, one realizes that what is being asked will finally be damaging to the growth or health of the organization? In one of my various change management assignments...
Avaliação6
 
Comentários7 comentários
tópico Human Factors in Change Management
An important part of change management is dealing with human factors --- reactions to implementation which for both individuals and groups occur in phases. These can be laughing at the change, resisti...
Avaliação4
 
Comentários2 comentários
tópico Overcoming Resistance? The Rapid Results Method by Schaffer
I have recently come across the interesting "Rapid Results" method of implementing change by Robert H. Schaffer ('Rapid Results!' (2005)). A Rapid Results project, in short, is an adrenaline-charged c...
Avaliação4
 
Comentários1 comentários
tópico Communicating Change to Top Management
What are the different ways of communicating change to top management?...
Avaliação3
 
Comentários3 comentários
tópico Managing the Change Within Oneself
What about the change we manage within ourselves everyday, everytime? Can anyone please share any experience about how they manage the changes within themselves?...
Avaliação3
 
Comentários4 comentários

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Melhores Práticas

Os tópicos mais bem avaliados sobre Gerenciamento de Mudanças (Iceberg). Aqui você vai encontrar as idéias mais valiosas e sugestões práticas.


🥇 Reasons and Motives to Resist Change
I'm trying to collect a list of all motives for resistance to change by employees. Henk Kleijn and Fred Rorink in their book 'Change management' indicate that there are multiple psychological motives...
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Comentários41 comentários

🥈 The ADKAR model by Prosci
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🥉 What are the Reasons for Change?
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tópico Hidden Resistance to Change
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tópico What Leadership Style Reduces Resistance?
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tópico What Punishment for Unwilling Employees?
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Comentários4 comentários

Dicas de Especialistas

Conhecimentos avançados sobre Change Management (Iceberg) (Inglês). Aqui você encontrará conselhos profissionais de especialistas.


Subject

I'll never use the term 'Resistance to Change' again

Resistance to Change is a Defensive Attitude...
I am working as a change manager in a German IT company. Somebody advised me the other day to read an article about resi...
Subject

Addressing Concerns Against Change and their Remedies

Change Management, Organizational Change, Turnaround Management
According to Ken Blanchard in the article “Mastering the Art of Change” (Training Journal, January 2010), it is importan...
Subject

Personal Networks of Successful Change Agents

Leading Major and Minor Change Initiatives
Organizational change is often difficult to achieve because it disturbs the hierarchical structures and the way to accom...
Subject

Leadership Strategies for Change

Initiate, implement, develop and sustain change
In response to the high rate of change failure, Ken Blanchard and his team have developed the Blanchard Leading Through ...
Subject

Understanding Why Resistance Occurs

Why Acknowledging the Power of Employees is Important
The concept of bases of social power is very important for organizations in the context of change initiatives. The sour...
Subject

Key Success Factors when you're Designing your Change Management Program

Best Practices, Change Management, Organizational Change
In their article "Making Change Happen, and Making It Stick" (published in the online edition of strategy+business, Dece...
Subject

Role of Recruiting in Organization Culture So Hard? The ASA Model (Schneider)

Organization Culture, Culture Change, Corporate Culture, Change Management, Recruitment
Why is changing an organization culture so difficult? Because, once it is established, a culture has the tendency to str...
Subject

What Change Agents Should I Use?

Change Management, Organizational Change, Turnaround Management
When choosing between internal or external change agents, organizations should consider following advantages and disadva...
Subject

The Need to Communicate the REASONS for Change

Change Management
1072 survey contributors commented on how improve their chances of thriving, by communicating in ways that build trust a...
Subject

Assessing the Risks of Change and the Organization’s Capacity for Change

Leading Change
In their book "Transforming Public and Nonprofit Organization – Stewardship for Leading Change", James Edwin Kee and Kat...
Subject

Critical Leadership Skills

Tackling the Six Stages of Concern
In order to tackle all six stages of concern mentioned by Ken Blanchard in the article “Mastering the Art of Change” (Tr...
Subject

Six Crucial Mind Shifts for Strategy Execution / Implementation

Change Management, Strategic Change, Resistance to CHange, Strategy Implementation
Speculand (2009) suggests six mind shifts that people should consider when they're implementing new strategies in organi...
Subject

Strategic Change: Why, What, When, Who and How

Preparing Strategic Change
If we need to change strategically, we need to think about why, what, when, who and how: - Why do we want to change? - ...
Subject

The 7C Framework for Successful Personal and Professional Change

Personal Change, Professional Change, Personal Transition, Professional Transition, Embracing Change
In the article 'Managing Yourself: How to Embrace Complex Change", Brimm (2015) provides a framework of seven C’s that c...
Subject

The Role of the CEO in Strategic Change Initiation

Communicating Strategic Change
In management literature the role of the CEO in formulating and implementing strategic change has often been emphasized....
Fontes de Informação

Várias fontes de informação sobre Gerenciamento de Mudanças (Iceberg). Aqui você encontrará powerpoints, vídeos, notícias, etc. para usar em suas próprias palestras e workshops.


Apresentação

22 Best Practices in Change Management

Change Management, Organizational Change
Presentation starts with short introduction of managing organizational change and then outlines 22 best practices in cha...
Apresentação

The Nature and Complexity of Organizational Change

Change Management, Organizational Change
Presentation about organizational change. The presentation discusses and highlights the complexity and multi-dimensional...
Vídeo

Dealing with Strong Resisters

Dealing with Resistance to Change, Change Management, Training, Workshop
Dr. John Kotter gives remarkable advice on dealing with "No, No, People" (strong resisters in change initiatives). Acco...
Apresentação

Avoiding Resistance: Communicate Organizational Change to Affected Audiences

Organizational Change, Change Management, Change Communications
This presentation elaborates on the process of communicating change towards those affected by the change. The presentati...
Vídeo

Tips for Successful Change Management

Initial Understanding of How to Manage Change Successfully
Gavin Wedell explains that to change one's organization, one must change one's inner being. In today's world market con...
Artigo

Effective Change Leadership and Management: Principles, Frameworks and Tools

Change Management, Change Leadership
Comprehensive presentation on leadership and management in a change context. 1. Introduction and Overview 2. What is t...
Vídeo

What is Change Management?

Initial Understanding of Change Management
In this video Elissa Farrow from About Your Transition explains the relatively new concept of Organizational Change Mana...
Vídeo

Professor Evans Explains Why Fast Change Requires New Ways of Learning and Thinking

Action Learning, Coping with Change, The Need of Change, The Need for New Ways of Learning
In this historic video Action Learning Professor Reg Evans shows that it is very important to understand that today's ra...
Apresentação

Dealing with Resistance to Change

Change Management, Resistance to Change
This presentation focuses on resistance to change and ways to overcome or prevent it. The presentation has good graphics...
Apresentação

Resistance to Change and Its Management

Change Management, Resistance to Change, Change Resistance
This presentation focuses on a specific dimension of change management, namely the management of resistance to change of...
Apresentação

Managing Organizational Change

Change Management, Leading Change, Organizational Development
This is a presentation about the ways to manage change. The presentation includes the following sections: 1. Introducti...
Apresentação

Change Management in an Information Technology / IT Context

Change Management, Information Systems Planning, Information Systems Architecture, Information Systems Implementation
This presentation provides information about the planning and implementation of change, focusing on a context of informa...
Apresentação

Managing Organizational Change and Managing Stress

Organizational Change; Change Management; Stress Management
Presentation about organizational change with a special emphasis on stress management. The presentation includes the fol...
Apresentação

Evaluating Organizational Change: Approaches, Reasons, Types and Processes

Change Management, Success of Organizational Change, Organizational Learning
This presentation elaborates on how to evaluate organizational change. The presentation includes the main known approach...
Vídeo

The X Model of Employee Engagement

Employee Engagement, Organizational Commitment, Amployee Attitude
Organizations aim for success. And so do employees. But individuals (employees, executives, managers) have their own def...
Vídeo

The Importance of Adapting to Change

Change Management, Need to Change, Change Management
Dave Weber reveals that Charles Darwin never said that the strongest of the species survives. What he really said was t...
Artigo

Article by Krüger 1

Change Management
Part 1 of the article by Wilfried Krüger in De Wit and Meyer's Strategy: Proces, Content, Context. Used with permission....
Apresentação

Role of Leadership in Change Management

Change Management, Leadership
Clear presentation about the tasks of leaders in change management by N.H. Amer. First there is an outline of the person...
Apresentação

Change Management Iceberg Diagram

Resistance to Change
Download and edit the 12manage PowerPoint model for limited personal, educational and business use. Republishing in int...
Artigo

Article by Krüger 2

Change Management
Part 2 of the article by Wilfried Krüger in De Wit and Meyer's Strategy: Proces, Content, Context. Used with permission....

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Compare com o Change Management Iceberg: Change Model Beckhard  |  Changing Organization Cultures  |  Forget Borrow Learn  |  Change Phases  |  Appreciative Inquiry  |  Positive Deviance  |  DICE Framework  |  Force Field Analysis  |  Core Group Theory  |  Bases of Social Power  |  MSP  |  PMMM  |  Planned Behavior  |  Business Process Reengineering  |  Kaizen  |  Dimensions of Change  |  Seven Habits  | Levels of Culture  |  Tipos da cultura  |  RACI


Retorne a o centro de a gerência: Mudança e Organização  |  Comunicações e Habilidades  |  Recursos Humanos  |  Liderança  |  Gerenciamento de Projetos e Programas


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