O Change Management Iceberg de Wilfried Krüger é um visualization forte de o que é arguably a essência da mudança nas organizações: tratar das barreiras.
O alto do iceberg
De acordo com Krüger muitas gerente da mudança consideram somente o alto do iceberg: Custo, qualidade e tempo (“Issue Management”).
Abaixo da superfície do iceberg
Entretanto, abaixo da superfície da água há duas mais dimensões da gerência da mudança e da execução:
Gerência das percepções e da opinião, e
Power e gerência da política
Que tipo das barreiras se levanta, e que tipo de Implementation Management é conseqüentemente needed, depende de:
1. o tipo da mudança
- riscos justos duros das coisas “somente” (sistemas, processos de informação) a superfície,
- as coisas macias também (valores, mindsets e potencialidades) são muito mais profundas
- mudança evolucionária, incremental como em Kaizen
Povos envolvidos na mudança
Os oponentes têm uma atitude geral negativa para a mudança E um comportamento negativo para esta mudança pessoal particular. Necessitam ser controlados por Gerência das percepções e da opinião para mudar tão distante quanto possível suas mentes.
Os Promoters na uma mão têm uma atitude genérico positiva para a mudança E são positivos sobre esta mudança particular para eles pessoalmente. Fazem exame da vantagem da mudança e suportá-la-ão conseqüentemente.
Os oponentes escondidos têm uma atitude genérico negativa para a mudança embora pareçam suportar a mudança em um nível superficial (“Opportunists”). Aqui a gerência das percepções e da opinião suportadas pela informação (gerência da edição) é needed mudar sua atitude.
Os Promoters potenciais têm uma atitude positiva genérico para a mudança, porém para determinadas razões não são convencidos (ainda) sobre esta mudança particular. A gerência de Power e da política parece ser apropriada neste caso.
Tratar da mudança
Krüger diz que a gerência geral tem uma tarefa e um desafio permanentes tratar da mudança. Issue Management Superficial pode somente conseguir resultados em um nível consistente com a aceitação que está abaixo da superfície. A base de Change Management é na dimensão interpersonal e behavioral e na dimensão normativa e cultural, e é sujeita à gerência de Power e da política, e à gerência das percepções e da opinião.
Artigo: Wilfried Krüger - Implementation: the Core Task of Change Management, CEMS Business Review, Vol. 1, 1996
Livro: Michael A. Beitler - Strategic Organizational change
Livro: Linda Ackerman Anderson, Dean Anderson - The Change Leader's Roadmap
Grupo de Interesse Especial
Grupo de Interesse Especial de Gerenciamento de Mudanças (Iceberg) .
Fórum de discussões sobre Gerenciamento de Mudanças (Iceberg). Abaixo você pode fazer uma pergunta sobre este tópico, compartilhar suas experiências, relatar um novo desenvolvimento ou explicar algo.
How to Make Employees LOVE Change?
Most of the discussions in this particular knowledge center change iceberg focus on the RESISTANCE to change. My question is how to make people LOVE change... Why not create and exploit that situation...
Dealing with Toxic Employees
In modern society and organizations, very negative, destructive, "toxic" team members may damage an entire organization or a team.
Typical examples of toxic behaviors are:
Backstabbing, critici...
Transparancy Needed in Change Management
I think everyone who is involved in change processes needs to practice "transparency" in a way to abstain from misunderstanding, mis-communication and building up trust.
Especially the management gro...
6 Images of Managing Change (Palmer, Dunford and Akin)
Palmer, Dunford and Akin provide vision and direction for managers to think about their role in managing organizational change. They suggest that during the course of a change the following 6 Images o...
Dealing with Change is Not Always Problematic
I think there's a degree of over complexity here. In many instances humans do cope well with change, most usually when such change is under their control or when external influences are compatible wit...
Managing Change is in the Essence of Management
If there are no needs to change, why do we need management? Managing change is in the essence of management. A daily routine (almost impossible in these days) would strongly reduce the need of manager...
Ethics in Change Management
What does one do when as a change agent, one realizes that what is being asked will finally be damaging to the growth or health of the organization?
In one of my various change management assignments...
Human Factors in Change Management
An important part of change management is dealing with human factors --- reactions to implementation which for both individuals and groups occur in phases. These can be laughing at the change, resisti...
Overcoming Resistance? The Rapid Results Method by Schaffer
I have recently come across the interesting "Rapid Results" method of implementing change by Robert H. Schaffer ('Rapid Results!' (2005)). A Rapid Results project, in short, is an adrenaline-charged c...
Managing the Change Within Oneself
What about the change we manage within ourselves everyday, everytime? Can anyone please share any experience about how they manage the changes within themselves?...
Comece um novo tópico sobre Gerenciamento de Mudanças (Iceberg)
Melhores Práticas
Os tópicos mais bem avaliados sobre Gerenciamento de Mudanças (Iceberg). Aqui você vai encontrar as idéias mais valiosas e sugestões práticas.
🥇
Reasons and Motives to Resist Change
I'm trying to collect a list of all motives for resistance to change by employees.
Henk Kleijn and Fred Rorink in their book 'Change management' indicate that there are multiple psychological motives...
The ADKAR model by Prosci
The ADKAR model by Prosci (1998) helps to deal with the people dimension of change. It can be used to:
1. Diagnose employee resistance to change.
2. Help employees transition through the change proc...
Hidden Resistance to Change
It is very important to recognize that the most powerful resistance does NOT come from those who openly disagree with you. For such people you can easily ague it out with them and know where the proce...
What Leadership Style Reduces Resistance?
The importance of employees being committed to change cannot be underestimated nowadays, since more and more organizations are operating in a dynamic environment, both internally and externally.
How ...
What Punishment for Unwilling Employees?
My question is this: when an organization wants to bring change in the organization, we know that if employees are in favour of the change then we reward them and if they are not then they are punched...
Create Involvement and Communicate the Strategic Need to Change
Changes in general are difficult and, in most cases, we live them more like a threat than an opportunity. As we all know, these resistors are not random, but part of the deep survival mechanism that h...
Characteristics of Organizations That are Open to Change
To what extent should an organisation be open to regular change management initiatives. Are certain types of organisations more receptive to successful change management than others? What characterize...
Automatic Defense Mechanisms to Change
What I think is that human beings are reluctant for change by nature. When there is a change taking place around themselves, they will either cope with that or else the automatic defense mechanism wil...
Resistance to Change is a Defensive Attitude... I am working as a change manager in a German IT company. Somebody advised me the other day to read an article about resi...
Change Management, Organizational Change, Turnaround Management According to Ken Blanchard in the article “Mastering the Art of Change” (Training Journal, January 2010), it is importan...
Leading Major and Minor Change Initiatives Organizational change is often difficult to achieve because it disturbs the hierarchical structures and the way to accom...
Initiate, implement, develop and sustain change In response to the high rate of change failure, Ken Blanchard and his team have developed the Blanchard Leading Through ...
Why Acknowledging the Power of Employees is Important The concept of bases of social power is very important for organizations in the context of change initiatives.
The sour...
Best Practices, Change Management, Organizational Change In their article "Making Change Happen, and Making It Stick" (published in the online edition of strategy+business, Dece...
Organization Culture, Culture Change, Corporate Culture, Change Management, Recruitment Why is changing an organization culture so difficult? Because, once it is established, a culture has the tendency to str...
Change Management, Organizational Change, Turnaround Management When choosing between internal or external change agents, organizations should consider following advantages and disadva...
Tackling the Six Stages of Concern In order to tackle all six stages of concern mentioned by Ken Blanchard in the article “Mastering the Art of Change” (Tr...
Change Management, Strategic Change, Resistance to CHange, Strategy Implementation Speculand (2009) suggests six mind shifts that people should consider when they're implementing new strategies in organi...
Personal Change, Professional Change, Personal Transition, Professional Transition, Embracing Change In the article 'Managing Yourself: How to Embrace Complex Change", Brimm (2015) provides a framework of seven C’s that c...
Communicating Strategic Change In management literature the role of the CEO in formulating and implementing strategic change has often been emphasized....
Fontes de Informação
Várias fontes de informação sobre Gerenciamento de Mudanças (Iceberg). Aqui você encontrará powerpoints, vídeos, notícias, etc. para usar em suas próprias palestras e workshops.
Change Management, Organizational Change Presentation starts with short introduction of managing organizational change and then outlines 22 best practices in cha...
Change Management, Organizational Change Presentation about organizational change. The presentation discusses and highlights the complexity and multi-dimensional...
Dealing with Resistance to Change, Change Management, Training, Workshop Dr. John Kotter gives remarkable advice on dealing with "No, No, People" (strong resisters in change initiatives).
Acco...
Organizational Change, Change Management, Change Communications This presentation elaborates on the process of communicating change towards those affected by the change. The presentati...
Initial Understanding of How to Manage Change Successfully Gavin Wedell explains that to change one's organization, one must change one's inner being.
In today's world market con...
Change Management, Change Leadership Comprehensive presentation on leadership and management in a change context.
1. Introduction and Overview
2. What is t...
Initial Understanding of Change Management In this video Elissa Farrow from About Your Transition explains the relatively new concept of Organizational Change Mana...
Action Learning, Coping with Change, The Need of Change, The Need for New Ways of Learning In this historic video Action Learning Professor Reg Evans shows that it is very important to understand that today's ra...
Change Management, Resistance to Change This presentation focuses on resistance to change and ways to overcome or prevent it. The presentation has good graphics...
Change Management, Resistance to Change, Change Resistance This presentation focuses on a specific dimension of change management, namely the management of resistance to change of...
Change Management, Leading Change, Organizational Development This is a presentation about the ways to manage change. The presentation includes the following sections:
1. Introducti...
Change Management, Information Systems Planning, Information Systems Architecture, Information Systems Implementation This presentation provides information about the planning and implementation of change, focusing on a context of informa...
Organizational Change; Change Management; Stress Management Presentation about organizational change with a special emphasis on stress management. The presentation includes the fol...
Change Management, Success of Organizational Change, Organizational Learning This presentation elaborates on how to evaluate organizational change. The presentation includes the main known approach...
Employee Engagement, Organizational Commitment, Amployee Attitude Organizations aim for success. And so do employees. But individuals (employees, executives, managers) have their own def...
Change Management, Need to Change, Change Management Dave Weber reveals that Charles Darwin never said that the strongest of the species survives.
What he really said was t...
Change Management, Leadership Clear presentation about the tasks of leaders in change management by N.H. Amer. First there is an outline of the person...